SanDisk PROFESSIONAL G-RAID SHUTTLE 4 User manual

G-RAID®SHUTTLE 4/8/SSD
Transportable Hardware RAID Storage System
User Manual

ACCESSING SUPPORT
•For online technical support visit sandiskprofessional.com/support
•To speak with technical support visit:
sandisk.com/about/contact/customer-care
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Contents
_________
Accessing Support...........................................................................................i
_________
1 Introduction...................................................................................................1
Welcome.............................................................................................................................. 1
Safety Precautions..............................................................................................................1
Handling Precautions........................................................................................................ 2
_________
2 Setup............................................................................................................ 3
What's in the Box................................................................................................................3
System Requirements........................................................................................................ 3
Installing G-RAID Software Utility.................................................................................... 3
_________
3 G-RAID Shuttle Hardware...........................................................................5
Overview.............................................................................................................................5
G-RAID Shuttle 4 and G-RAID Shuttle SSD..................................................................... 5
Front Panel (G-RAID Shuttle 4)............................................................................................ 5
Front Panel (G-RAID Shuttle SSD)....................................................................................... 6
Rear Panel..............................................................................................................................7
G-RAID Shuttle 8................................................................................................................8
Front Panel............................................................................................................................. 8
Rear Panel..............................................................................................................................9
Drive Activity LED...............................................................................................................9
Warning LED and Alarms.................................................................................................. 9
Daisy Chaining, USB-C™mode, and USB Power Delivery........................................... 10
USB-C™Mode...................................................................................................................... 10
USB Power Delivery............................................................................................................. 10
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4 G-RAID Software Utility..............................................................................11
Overview............................................................................................................................ 11
Menu Bar............................................................................................................................11
Toolbar Icons......................................................................................................................11
Unlocking the User Interface............................................................................................11
Saving a Service Report...................................................................................................12
Updating Firmware.......................................................................................................... 12
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5 Managing the Disk Array and Logical Drive............................................. 13
Creating a Disk Array and Logical Drive Manually.......................................................13
Create a Disk Array..............................................................................................................13
Create a Logical Drive.........................................................................................................13
Creating a Disk Array and Logical Drive with the Wizard............................................14
Wizard dialog box................................................................................................................14
Automatic Configuration.....................................................................................................14
Express Configuration......................................................................................................... 15
Advanced Configuration..................................................................................................15
Task 1 – Disk Array Creation................................................................................................16
Task 2 – Logical Drive Creation.......................................................................................... 16
Task 3 – Spare Drive Creation............................................................................................ 16
Task 4 – Summary................................................................................................................17
Rebuilding a Disk Array....................................................................................................17
Performing A Manual Rebuild............................................................................................ 17
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6 Replacing a Bad Drive............................................................................... 18
Muting the Alarm..............................................................................................................18
Identifying and replacing failed a drive.........................................................................18
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7 Support...................................................................................................... 20
Technical Support............................................................................................................ 20
Common RAID Levels...................................................................................................... 20
_________
8 Important Information...............................................................................22
Safety Instructions............................................................................................................22
Obtaining Service.............................................................................................................22
Limited Warranty - Except Australia..............................................................................22
Limited Warranty - Australia.......................................................................................... 23
Regulatory Compliance...................................................................................................24
Regulatory Compliance - FCC........................................................................................... 24
Safety Compliance - US and Canada...............................................................................24
Regulatory Compliance - CE..............................................................................................25
Regulatory Compliance - Austria...................................................................................... 25
Regulatory Compliance - Japan........................................................................................ 25
Regulatory Compliance - Korea........................................................................................ 25
Regulatory Compliance - Russia....................................................................................... 26
Regulatory Compliance - China........................................................................................ 26
Regulatory Compliance - Taiwan......................................................................................26
Index............................................................................................................. 28
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1INTRODUCTION
WELCOME
Thank you for purchasing the SanDisk®Professional G-RAID®SHUTTLE,
featuring 40 Gb/s Thunderbolt™3 and 10 Gb/s USB-C™interface
technology. Specifically designed for professional content creation
applications, the G-RAID Shuttle storage system provides RAID
functionality for both application performance and data protection. RAID
0, 1, 1E, 5, 10, JBOD for Shuttle 4, RAID 0, 1, 1E, 5, 6, 10, 50, 60, and JBOD for
Shuttle 8, and RAID 0, 1, 1E, 5, 10, 50, and JBOD for SSD.
The drive supports Thunderbolt™3 technology which enables blazing
fast, concurrent data streams, capable of data bandwidth of up to
2800 MB/s** (depending on capacity and host device). This opens up
incredible time-saving and multi-stream possibilities for content creation
professionals who use bandwidth-intensive 4K, 8K, and VR workflows. With
two bidirectional ports, a user can easily daisy chain up to six high-speed
Thunderbolt peripheral devices, including external disk drives, video
capture devices and external displays. G-RAID Shuttle devices support
the industry’s most demanding professional content creation applications,
including Final Cut Pro®, Adobe Premiere®and Avid™Media Composer.
SAFETY PRECAUTIONS
Your G-RAID Shuttle warranty may be voided as a result of failing to
respect the precautions listed below. If you detect a problem with your
drive, please contact our Technical Support department. If the product is
returned with damage caused by improper handling, the warranty will be
void and liability will rest with the user. Please read our Limited Warranty.
•Servicing: Your drive contains no user-serviceable parts. If it appears to
be malfunctioning, have it inspected by a qualified Technical Support
representative.
•Moisture: Place the device away from moisture or liquids. To reduce the
risk of damage, do not expose this drive to rain or moisture. Do not use
it in damp or wet conditions. Never place objects containing liquids on
the drive as they may spill into its openings.
•Ventilation: Place the device in a vented area. The drive should never be
placed near or over a radiator or heat source.
•Temperature: Do not expose this drive to temperatures outside the
range of 5°C to 35°C (41°F to 95°F). It should also not be exposed
to operational humidity beyond 5% to 80% (non-condensing) or non-
operating humidity beyond 10% to 90% (non-condensing). Avoid placing
your drive near a source of heat, exposing it to sunlight (even through a
window), or setting it in an environment that is too cold or humid.
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•Physical Damage: Do not place heavy objects on the drive. Never use
excessive force on your drive.
HANDLING PRECAUTIONS
SanDisk Professional products are precision instruments and must be
handled with care. It may be damaged by rough handling, shock, or
vibration. Always observe the following safety precautions:
• Avoid touching the G-RAID Shuttle device’s connector.
• Do not block any of the enclosure’s ventilation slots.
• Always lift the G-RAID Shuttle device by its top-handle, using another hand under
its base to steady it if needed.
• Do not remove, damage, or cover any device labels.
• Ensure the G-RAID Shuttle device does not exceed maximum operating
temperature.
• Exercise caution when handling a G-RAID Shuttle device as the G-RAID Shuttle
device may have heated up.
Introduction
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2SETUP
WHAT'S IN THE BOX
The following items are included in the box:
• G-RAID Shuttle storage system
• Removeable Enterprise-class drive modules (installed in unit)
• (1) Thunderbolt™3 cable (40 Gbps)
• Power Cord
• Quick Start Guide
• 5-year limited warranty
If any items are missing, please contact SanDisk Professional support:
•https://support-en.sandiskprofessional.com/app
Download the latest G-RAID Shuttle user manual and utilities:
• G-RAID Shuttle 4
◦https://support-en.sandiskprofessional.com/app/products/product-detail/p/2377
• G-RAID Shuttle 8
◦https://support-en.sandiskprofessional.com/app/products/product-detail/p/2375
• G-RAID Shuttle SSD
◦https://support-en.sandiskprofessional.com/app/products/product-detail/p/2378
SYSTEM REQUIREMENTS
G-RAID Shuttle supports the following operating systems:
• macOS 10.15+
• Windows 10+ (via reformat)
For maximum performance, the G-RAID Shuttles come in RAID 5 out of
the box and supports RAID 0, 1, 1E, 5, 6, 10, 50, 60, and JBOD to provide a
versatile and flexible storage solution.
INSTALLING G-RAID SOFTWARE UTILITY
G-RAID Shuttle devices ship preconfigured in RAID 5 and are ready to
use out of the box without configuration. However, SanDisk Professional
recommends installing the G-RAID Software Utility even if you do not plan
to make any changes to device configuration. The applications are useful
for monitoring the system and getting firmware updates.
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Additionally, the utility is necessary if you plan to change the enclosure’s
default RAID configuration (RAID 5) or if you will swap out any of
the pre-installed hard drives. The G-RAID Software Utility installation
package is available on the SanDisk Professional website and can be
easily downloaded.
Follow the instructions below to easily install the G-RAID Software Utility:
1. Visit the following page to download the G-RAID Software Utility based
on your G-RAID device and operating system:
•G-RAID Shuttle 4
•G-RAID Shuttle SSD
•G-RAID Shuttle 8
2. Mount the virtual drive containing the installation software package.*
*The version number of the .dmg file and .pkg file will change as it is
updated.
3. Double-click on the software package to begin the installation.
The introduction window explains that software will be installed on
your computer. You can review the software license agreement. Once
ready, click the Continue button to proceed.
4. The software license agreement will appear. Read the statement and
click Continue to proceed.
5. Click Agree if you agree to the terms of the license. To read the license,
click Read License. Choose Disagree if you do not agree with the terms.
This will terminate the installation procedure.
6. Click Install to begin the installation process.
7. The G-RAID Shuttle Software Utility will install in a few moments.
Once complete, a message will inform you that the installation was
successful. Click Close to complete the installation procedure.
The G-RAID Software Utility is now available to help manage your G-
RAID Shuttle. Use this tool if you need to modify the array configuration,
retrieve system information or update the enclosure firmware. The utility
tool is also useful for monitoring the storage system status as well
as troubleshooting. For more information on using the G-RAID Shuttle,
including instructions on how to use the Wizard menu or configure a
different RAID array configuration, see Managing the Disk Array chapter.
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3G-RAID SHUTTLE HARDWARE
OVERVIEW
G-RAID Shuttle ships from the factory preconfigured in RAID 5. The RAID
controller also supports Protected RAID modes. RAID 0, 1, 1E, 5, 6, 10, 50,
60, and JBOD for Shuttle 8, RAID 0, 1, 1E, 5, 10, and JBOD for Shuttle 4, and
RAID 0, 1, 1E, 5, 10, 50, and JBOD for SSD. For an explanation of these RAID
levels, see RAID Levels in the Support, Chapter 6.
G-RAID SHUTTLE 4 AND G-RAID SHUTTLE SSD
Front Panel (G-RAID Shuttle 4)
Refer to the illustration 3.1 below.
1. Removable Disk Drives
2. Drive Module Power/Activity LED
3. LED Indicator
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Front Panel (G-RAID Shuttle SSD)
Refer to the illustration 3.2 below.
1. Removable Disk Drives
2. Drive Module Power/Activity LED
3. LED Indicator
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Rear Panel
Refer to the illustration 3.3 below.
1. Smart Cooling Fans
2. Alarm Mute Button
3. Thunderbolt 3 Ports
4. Power Button
5. Kensington Slot
6. AC Input
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G-RAID SHUTTLE 8
Front Panel
Refer to the illustration 3.4 below.
1. Removable Disk Drives
2. Drive Module Power/Activity LED
3. LED Indicator
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Rear Panel
Refer to the illustration 3.5 below.
1. Smart Cooling Fans
2. Alarm Mute Button
3. Thunderbolt 3 Ports
4. Power Button
5. Kensington Slot
6. AC Input
DRIVE ACTIVITY LED
Under normal operation, each G-RAID HDD or SSD module has an LED
that glows blue, indicating a connection to the RAID controller. The LED
will flash when the drive is being accessed.
WARNING LED AND ALARMS
The G-RAID Shuttle enclosures integrate an audible alarm or buzzer that
will sound when any of the following conditions exist:
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• Internal temperature exceeds a temperature of 60°C.
• Main cooling fan fails
• Fan slows to a state where the fan can no longer adequately cool the
system
To silence the alarm, push the Alarm Mute button located on the back of
G-RAID Shuttle as shown above.
In addition to the audible alarm, the LED located on the front G-RAID
Shuttle will illuminate red.
If there is an issue with a G-RAID drive module, the LED on the module
will glow red indicating a drive or RAID issue. Please launch the G-RAID
Software Utility to determine if any user action is required or contact our
support team for further troubleshooting.
If you hear an audible alarm and see the red warning LED on G-RAID
Shuttle front, stop using the enclosure and contact SanDisk Professional
support.
DAISY CHAINING, USB-C™MODE, AND USB POWER DELIVERY
G-RAID Shuttles have dual Thunderbolt 3 ports, one for connecting to your
computer and the other for daisy chaining up to 5 additional devices –
keeping you connected to multiple drives, 4K displays, and more, through
a single connection to your computer. To daisy chain multiple Thunderbolt
devices to your G-RAID Shuttle, follow these steps:
1. Use a Thunderbolt 3 cable to connect one of the Thunderbolt ports
on the back of your computer to the Thunderbolt port (marked with a
computer icon) on your G-RAID Shuttle.
2. Use another Thunderbolt 3 cable to connect the second Thunderbolt
port on G-RAID Shuttle with one of the Thunderbolt ports on a second
device.
3. Use additional Thunderbolt 3 cables to link subsequent storage
enclosures or Thunderbolt 3-enabled devices into the daisy chain via
available Thunderbolt ports.
USB-C™Mode
G-RAID Shuttle ports also support high speed transfers over USB-C™
(10Gbps).
USB Power Delivery
With support for up to 85 watts of USB Power Delivery through the USB-
C™port, G-RAID Shuttle devices can charge your compatible MacBook or
MacBook Pro without having to take a separate MacBook charger out of
your bag.
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4G-RAID SOFTWARE UTILITY
OVERVIEW
The G-RAID Software Utility interface consists of menus and icons, each
leading you to a specific function.
MENU BAR
The menu bar consists of the following options:
•G-RAID Software Utility – About, Checking for Updates, Preferences,
Services, Hide, Quit
•View – Show/Hide Toolbar, Customize Toolbar, Devices (G-RAID Shuttle
units)
•Dashboard – Display the Dashboard
•Storage – Wizard, Disk Array List, Logical Drive List, Spare Drive List
•Admin – System Information, Events, Background Activities, System
Updates, Performance Monitor and Restore Factory Defaults
•Window – Minimize, Zoom, Close Window, Bring All to Front, G-RAID
Shuttle unit
•Help – Links to Online help and the Support Site
TOOLBAR ICONS
The dashboard displays the following icons on the top toolbar:
•Dashboard – Displays the Dashboard and overview
•Wizard – Displays the Wizard options for quickly setting up RAID arrays
•Physical Drive – Displays the physical drive list, settings and functions
•Disk Array – Displays menu for monitoring, managing and creating disk
arrays
•Logical Drive – Displays the logical drive list, settings and functions
•System Information – Displays G-RAID Shuttle information and settings
•Events – Displays the Event logs
•Background Activity – Display or run background tasks
UNLOCKING THE USER INTERFACE
By default, the user interface (UI) is locked to prevent unauthorized changes to your
RAID system. When the UI is locked, you cannot create logical drives or change
settings on your G-RAID Shuttle.
To unlock the UI, do the following:
1. At the lower-left of the G-RAID Software Utility window, click the closed lock
icon.
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2. The G-RAID Software Utility password dialog box will open. Enter your computer
password into the Password field, then click OK.
3. The closed lock icon will change to an open lock icon.
4. You can now add and delete logical drives, make setting changes, run
background activities and update your G-RAID Shuttle.
SAVING A SERVICE REPORT
A service report can be useful to technical support for troubleshooting or diagnosing
device issues.
To save a service report to your computer, do the following:
1. Click on the System Information link.
2. Click on Save Service Report.
3. A prompt will ask where you want to save the HTML file containing the service
report. Choose a location, then click Save.
4. A technical support representative might ask you to email this file for system
analysis.
UPDATING FIRMWARE
For optimal controller and system hardware performance, it is a good
idea to keep your G-RAID Shuttle firmware up to date. Download
the latest firmware from the SanDisk Professional support website at
https://support-en.sandiskprofessional.com/ and save the firmware file on your
computer. Note that after the update process completes, you will need to restart
your computer for the changes to take eect.
To update the controller firmware:
1. From the Admin drop-down menu in the menu bar at the top of your desktop,
choose System Update.
2. Click on the padlock icon to unlock the menu, then type in the password for your
computer when the prompt appears.
3. Click Choose File and locate the firmware file you downloaded from the SanDisk
Professional support website.
4. Click Submit.
5. In the Confirmation box, enter CONFIRM in the field provided and click Confirm.
6. The process will take several seconds. When complete, you will be prompted to
restart your computer. Restart your computer and continue using your G-RAID
Shuttle.
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5MANAGING THE DISK ARRAY AND LOGICAL DRIVE
CREATING A DISK ARRAY AND LOGICAL DRIVE MANUALLY
A disk array is a method of organizing data across a grouping of hard
disks or solid state drives. One or more logical drives can be created on
top of a disk array.
A logical drive is what mounts to your computer, which it sees as a single
namespace, or as individual drives. The logical drive is where your disk's
file format is defined and is also where your system saves the files.
Create a Disk Array
This feature only creates a disk array. You can also use the Wizard to create a disk
array with logical and spare drives concurrently.
To create a disk array:
1. From the Dashboard menu, click the Disk Array link.
2. Click Create Disk Array.
3. Accept the defaults or make changes:
• Enter an alias in the Alias field with a maximum of 32 characters (letters,
numbers andspaces between characters).
•Enable Media Patrol – Uncheck to disable on this array.
•Enable PDM – Uncheck to disable on this array.
4. In the Select Physical Drives diagram, click drives to add them to your array. The
drive carriers turn blue when you click them. The physical drives' ID numbers will
appear in the field below the diagram.
5. When you have finished your settings and chocies, click Submit.
The new array will appear in the list.
•If you are done creating disk arrays, click Finish.
•To create additional disk arrays, click Create More.
After you create a disk array, you will need to create a logical drive on it.
Create a Logical Drive
This feature creates a logical drive only. You can also use the Wizard to create a disk
array with logical drives and spare drives concurrently. See Creating a Disk Array and
Logical Drive with Wizard.
To create a logical drive manually:
1. Choose one of the following actions:
• Click the Logical Drive icon.
• From the Storage menu, choose Logical Drive.
2. Click Create Logical Drive.
3. Click the radio button of the disk array you want to use, then click Next.
4. Accept the defaults or make changes from the following:
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• Optional. Enter an alias in the Alias field with a maximum of 32 characters
(letters, numbers, and spaces).
• Choose a RAID level. The choice of RAID levels will depend in part on the
number of physical drives in the disk array.
• In the Capacity field, accept the default maximum capacity or enter a lesser
capacity in MB, GB, or TB. Any remaining capacity will be available for an
additional logical drive.
• Choose a Stripe size: 64KB, 128KB, 256KB, 512KB and 1MB are available.
• Choose a Sector size: 512KB, 1KB, 2KB and 4KB are available.
• Choose a Read (cache) Policy: Read Cache, Read Ahead and No Cache are
available.
• Choose a Write (cache) Policy: Write Back and Write Through (Thru) are
available.
The Write Cache is always set to WriteThru when the Read Cache is set to NoCache.
• If you want the G-RAID Software Utility to format your logical drives, leave
the Format box checked.
5. Click Add. The new logical drive will appear on the list at the right. If any
capacity remains. you can create an additional logical drive. G-RAID Shuttle
(8) supports up to 32 logical drives.
6. When finished, click Submit. The new logical drives(s) will appear in the logical
drive list.
The new Volume will appear on the desktop.
CREATING A DISK ARRAY AND LOGICAL DRIVE WITH THE WIZARD
The G-RAID Software Utility includes a Wizard to help you set up a disk
array, logical drives and spare drives. To open the Wizard, click the
Storage menu and choose Wizard. The Wizard dialog box will open and
offer three configuration methods: Automatic, Express, or Advanced.
Wizard dialog box
Choose the best method for your needs as per the following table:
Method User Options Suggested for users who are
Automatic None New to data storage
Express General parameters Familiar with data storage
Advanced Individual parameters Data storage professionals
Automatic Configuration
To use the Automatic Configuration Wizard:
1. From the Storage menu, choose Wizard.
2. Click the Automatic button.
The Automatic Configuration dialog box will appear.
Do one of the following actions:
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• If you agree with the proposed configuration, click the Submit button.
The Wizard will create your disk array and logical drive. The Wizard can
also create a spare drive.
• If you do NOT agree with the proposed configuration, click the Cancel
button to return to the original Automatic Configuration menu.
Express Configuration
To use the Express Configuration Wizard:
1. From the Storage menu, choose Wizard.
2. Click the Express button.
The Express Configuration dialog box will appear.
3. Check the boxes to choose any one or a combination of:
•Data Redundancy – The array remains available if a physical drive
fails
•Media Capacity – The greatest possible amount of data capacity
•Drive Performance – The highest possible read/write speed
•Spare Drive – Check box to create a hot spare drive
•Number of Logical Drives – Enter a number of logical drives to create
•Application Type – Choose how the storage will be used
4. In the Number of Logical Drives field, type the number of logical drives
you want to make from this disk array.
5. From the Application Type drop-down menu, choose an application that
best describes your intended use for the logical drives.
6. Click the Next button to continue.
The Summary dialog box will appear with information about the disk
arrays, logical drives andspare drives you are about to create.
Perform one of the following actions:
• If you accept these parameters, click the Submit button.
The Wizard will create your disk array, logical drives, and a spare drive.
• If you do NOT accept these parameters, click the Back button, then
review and modify your choices.
• Press Cancel to dismiss the configuration all together.
ADVANCED CONFIGURATION
This option enables you to specify additional parameters for a new disk
array, logical drives and spare drives.
To use the Advanced Configuration Wizard:
1. From the Storage menu, choose Wizard.
2. Click the Advanced button.
To Create Disk Array screen will display.
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Task 1 – Disk Array Creation
To create your disk array:
1. Accept the defaults or make changes to any of the following:
• Enter an alias in the Alias field, up to a maximum of 32 characters (letters,
numbers andspaces between characters).
•Media Patrol – Uncheck to disable on this array.
•PDM – Uncheck to disable on this array.
2. In the Select Physical Drives diagram, click the desired drives to add them to
your array. Drive carriers turn blue when you click them. The physical drives' ID
numbers appear in the field below the diagram.
3. Click Next.
The Create Logical Drive screen will display.
Task 2 – Logical Drive Creation
To create your logical drive:
1. Enter your information and choose your options.
• Enter a logical drive alias in the field provided.
• Choose a RAID level from the drop-down menu. Note the max capacity value,
then enter acapacity value in the field provided and choose a unit of measure
from the drop-down menu.
• Enter a value for capacity and choose the appropriate size unit of
measurement (MB, GB or TB).
• Choose a Stripe size: 64 KB, 128 KB, 256 KB, 512 KB and 1 MB are available.
• Choose a Sector size: 512 B, 1 KB, 2 KB, and 4 KB are available.
• Choose a Read Cache Policy: The choices are Read Cache, Read Ahead
(cache), and None.
• Choose a Write (cache) Policy: The choices are WriteThru and WriteBack.
WriteBack requires a ReadCache or Read Ahead/Read Cache Policy.
• If you want the Utility to format your logical drives, leave the Format box
checked.
2. Click Add. The new logical drive will appear on the list at the right. If any
capacity remains, you will have the option to create an additional logical drive.
3. Click Next.
The Create Spare Drive screen will display.
Task 3 – Spare Drive Creation
To create your spare drive:
1. For each of the following items, accept the default or change the following
settings as required:
• Check the Revertible box if you want a revertible spare drive. A revertible
spare drivereturns to its spare drive assignment after you replace the failed
physical drive in the diskarray and run the Transition function.
•Global – Allows the spare to be used by any disk array.
•Dedicated – Restricts the drive to only working with the disk array you are now
creating.
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