Sayson AltiTouch Plus User manual

AltiTouch Plus User Guide 2
AltiTouch Plus
User Guide
Last Revised: June 18, 2002

3 AltiTouch Plus User Guide
Sayson Technologies Ltd. will not accept liability for any
damages, including long distance charges, which result from
unauthorized and/or unlawful use.
While every effort has been made to ensure accuracy, Sayson
Technologies Ltd. will not be liable for technical or editorial errors
or omissions contained within this documentation. The information
contained in this documentation is subject to change without
notice.
Sayson Technologies Ltd.
Tel. [phone]
Fax. [phone]
www.sayson.com
[e-mail]
Copyright 2002 Sayson Technologies Ltd.
All Rights Reserved. Printed in Canada

AltiTouch Plus User Guide 4
CONTENTS
Introduction ...................................................................................7
What’s New with Plus ...................................................................7
Installation and Setup.....................................................................8
Physical setup ..........................................................................8
Screen and softkey setup........................................................12
Getting Started.............................................................................15
Overview of Softkeys and Screen states.................................15
Time and Date..................................................................15
Idle State..........................................................................16
Connected State................................................................17
Inbound Call State............................................................18
Handling Calls .............................................................................19
Placing a Call on Hold...........................................................19
Parking Calls..........................................................................19
Retrieving calls with Syspark+ ..............................................20
Transferring Calls ..................................................................22
Consultation...........................................................................23
Conference Calls....................................................................24
Handling Multiple Calls.........................................................24
Single Call Waiting..........................................................25
Multiple Call Waiting ......................................................25
Making calls.................................................................................27
Predialing a number...............................................................27
Using the Redial List..............................................................27
Redialing a number..........................................................27
Deleting the Redial List....................................................28
Intercom and Set Paging ........................................................28
Using the Dial Menu Screen ..................................................29
ByName - Dial by Name..................................................29
LastNum – Last Number Redial.......................................29
LastClr – Dial Last Caller ................................................30
SySpeed – System Speed Dial..........................................30
DirSrv+ - Directory Services............................................30
ExtList – Extension List Directory.............................31
SySpeed – System Speed Dial Directory....................33
Paging..............................................................................35
AudPage – Overhead Paging......................................35
TrkPage – Overhead Zone Paging..............................35
Retrieving and Answering calls ...................................................36
AnyRing – System Call Pickup..............................................36
ExtRing – Individual Call Pickup ..........................................36
SysPrk – System Call Park Pickup.........................................37

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SysPrk+ - System Call Park Plus Pickup................................37
ExtPrk – Personal Call Park Pickup.......................................37
Managing Your Extension ...........................................................37
Vmail – Voicemail.................................................................37
Regular – AltiMail Service...............................................38
Vmail+ - Visual Voicemail..............................................38
DND – Do Not Disturb..........................................................42
ExtMgmt – Extension Management Options..........................42
CallFwd – Call Forwarding..............................................42
Greetng – Greeting Menu.................................................42
Logout – Station Logout ..................................................42
Login – Station Login ......................................................42
Status – Feature Status Check..........................................43
Passwrd – Password Menu...............................................43
Workgroup Features...............................................................43
WGLogin – Workgroup Login.........................................43
WGLogout – Workgroup Logout.....................................43
Ready – Status Ready.......................................................43
Wait – Status Not Ready..................................................44
Other Phone Features...................................................................44
Adjusting the Volume............................................................44
Status lights............................................................................44
Speaker Light...................................................................44
Telephone Light...............................................................45
Timing a call..........................................................................45
Additional AltiWare codes...........................................................45
Station Privilege Override......................................................45
Station Speed Dial..................................................................46
Feature Tips...........................................................................46
Silent System Call Park..........................................................46
Operator Off-Line..................................................................46
Outside Call Blocking............................................................47
Additional Phone Features...........................................................47
Emergency Service Feature....................................................47
Using the directory.................................................................47
Adding a name and number to the Directory....................47
Entering Letters and Characters .......................................48
Finding entries in the Directory........................................49
Changing entries in the Directory.....................................49
Copying from the Callers List, the Redial List, or the
Display to the Directory...................................................50
Dialing from the Directory...............................................50
Deleting an Entry from the Directory...............................51
Deleting all Entries in the Directory.................................51
Locking the Directory......................................................51

AltiTouch Plus User Guide 6
Using the Callers List.............................................................52
Viewing the Callers List...................................................52
Calling an entry in the Callers List...................................52
Copying from the Callers List to the Directory ................53
Changing a number in the Callers List before dialing ......53
Deleting an entry in the Callers List.................................53
Deleting all entries in the Callers List..............................54
FAQ.............................................................................................55
Limited Warranty.........................................................................60
Exclusions..............................................................................60
Warranty Repair Services ......................................................61
After Warranty Service..........................................................61
Important Safety Instructions.......................................................62
Installation .............................................................................62
Use.........................................................................................63
US Regulations – Please Read Carefully .....................................65
Federal Communications Commission (FCC) Notice............65
EMI/EMC (FCC Part 15).......................................................67

7 AltiTouch Plus User Guide
Introduction
This manual covers the use of the AltiTouch Plus
phone with the AltiGen phone system. The AltiTouch
provides an easy to use interface through its large
screen and 6 softkeys. By providing this interface, the
user no longer has to remember all the phone feature
codes to perform functions such as call handling, or
extension management.
This manual should therefore be used in place of the
AltiServ Telephone Functions portion of the AltiServ
Users Guide. Please continue to refer to your
AltiServ Users Guide for all other AltiServ features.
What’s New with Plus
The AltiTouch Plus phone adds Intercom ability as
well as powerful interactive screen features. The 3
interactive services are:
1. Visual Voicemail or Vmail+
2. Directory services or DirSrv+
3. Visual System Park Pickup or SysPrk+

AltiTouch Plus User Guide 8
Installation and Setup
Physical setup
Installation
If your AltiGen dealer has already setup your phone,
please skip to the next Chapter “Getting Started”.
This section will guide you through the physical
setup of your phone as well as making sure it has
been properly programmed for your AltiGen system.
1. Connect the handset cord
Turn the telephone over and locate the handset jack
marked . Insert one end of handset cord into the
jack until it clicks into place. Then route the handset
cord through the groove as shown in the illustration
on the next page. Attach the handset to the other end
of the handset cord.
2. Attach the stand
If you plan to mount the phone on the wall, you do
not need to attach the stand; skip this step. If you
plan to use the phone on a desk, attach the stand by
inserting the tabs on the stand (marked with ) into
the slots on the bottom of the telephone. For a higher
viewing angle, use the slots marked . For a lower
viewing angle, use the slots marked . Then rotate
the stand towards the phone until it snaps into place.

9 AltiTouch Plus User Guide

AltiTouch Plus User Guide 10
3. Connect the cords
If you attached the stand to install the phone on a
desk, route both the phone cord and power adapter
cord through the opening in the stand. Insert the
phone cord into the slot on the back of the telephone
marked until it clicks into place. Insert the power
cord into the power jack marked . Note: You
should connect the power adaptor to a surge protector
or power bar.
4. Press the cords into the grooves
Press the cords into two of the grooves provided on
the bottom the stand. This will allow the stand to sit
flat on a desk surface.
5. Install the phone
If you have installed the stand and are using the
phone on a desk:
Simply turn the telephone over so it rests on the
stand. Connect the phone cord to a phone jack and
plug the power adapter into a power outlet.

11 AltiTouch Plus User Guide
6. Install on a wall
To install the Model 390 on a wall:
Connect the cord to the wall jack (A). Coil the phone
cord into the space provided on the back of the phone
(B). Then align the telephone so the hooks on the
wall plate (C) align with the wall-mount slots on the
back of the phone, as shown here. Push the phone
onto the pegs, and then slide it down until it is secure
(D). Plug the power adaptor into a power outlet (E).
Note: You may wish to purchase a short phone cord
from a local supplier for a wall installation.
7. Insert number card
Write your telephone
number on the number
card, and place it into the
card slot on the telephone,
located under the
mouthpiece in the handset
cradle. Gently bend the
clear plastic lens into the
slot, over the number card.
8. Insert Faceplate
Snap the faceplate into the recess provided above the
dial pad. Slide the tab on the left-hand side of the
faceplate into the slot. Then press on the right-hand
side of the faceplate to snap it into place.

AltiTouch Plus User Guide 12
Screen and softkey setup
1. After phone is plugged in and powered up,
Lift the Handset
2. If softkey labels appear on the screen as
shown, your phone set up is complete. If this
is the case, skip to the next chapter. (The
softkeys are the 6 buttons on either side of
the screen. The softkey labels are the text
that appears beside the buttons)

13 AltiTouch Plus User Guide
3. If softkey labels do not appear on screen,
dial 1-866-732-8791 toll free to program
your phone.
4. At voice prompt press 2 to download
programming
5. At the prompt "Do you have a passcode?"
select "No"

AltiTouch Plus User Guide 14
6. The screen should now say “Accept
Download from AltiTouch Slot 1”
IMPORTANT! You must now select “YES”
within 5 seconds. If you don’t press the YES
before the beep, simply hang up and start
again at step 2. After 3 beeps, you will be
asked if you want to download the second
slot of programming. Please press “YES”
again.
7. If the screen displays "Phone ID not found",
please press the "Agent" softkey to connect
with an agent.

15 AltiTouch Plus User Guide
Getting Started
The AltiTouch Plus phone has pre-programmed
softkeys to make call handling and managing calls
easier. The AltiServ User Pocket Guide should be
used if you to not have an AltiTouch phone. Please
refer to this guide instead since you have an
AltiTouch Plus phone.
Overview of Softkeys and
Screen states
Time and Date
When you place the handset in the cradle or press the
Goodbye button when the handset is in the cradle you
will see the time and date. The AltiGen server sets
the time and date when you receive your first call. To
adjust time, please make sure the time and date are
correct on your AltiGen server, and then call your

AltiTouch Plus User Guide 16
extension from another phone. After the caller ID
appears on the screen, your time will be set.
The Time and Date will go away and the Idle State
Screen will appear if you do any of the following
things:
1. Wait 7 seconds
2. Pickup your handset
3. Press the Speaker button .
4. Press the Services button and select the
AltiTouch Service.
Idle State
The Idle State is the screen you will see most often. It
allows you to make calls, pickup calls, check
voicemail and perform extension management. The
softkeys available from this screen are described in
detail in the sections Making Calls, Retrieving
Calls, and Managing Your Extension.
Note: When you place the handset in the cradle or
press the Goodbye button when the handset is in the

17 AltiTouch Plus User Guide
cradle the idle screen will go away for 7 seconds. If
you need the idle screen functions immediately, press
the speaker button or pickup the handset.
Connected State
The Connected State Screen will appear when you
are talking to someone on the phone. This screen is
used for all call handling functions such as
Transferring calls, Parking Calls, Conferencing Calls
and Placing Calls on Hold. These keys are described
in detail in the next chapter under the section
Handling Calls.
Tip: If you use the AltiGen keycodes to retrieve
parked calls (#41) or calls ringing at another
extension (#30), then the idle screen will be visible
for a few seconds instead of the connected state
screen when you are first connected to the caller. We
recommend using the idle state PICKUP softkey
instead of the AltiGen keycode so that the connected
state is immediately visible.

AltiTouch Plus User Guide 18
Tip: Only more advanced users that know the
AltiGen keycodes should use Flash key. Most users
will never use this key. For your ease of use, we
recommend using the Transfr, Hold and Conf
buttons to perform all your call handling functions.
Inbound Call State
When someone calls your extension, you will see the
Inbound Call Screen. To answer the call:
1. Press the Answer softkey for hands free
operation.
2. Press the Speaker button for hands free
operation.
3. Pickup the handset.
When you answer the call, the screen will change to
the connected state. If you ignore the call, it will go
to voicemail and the phone will return to the idle
state screen.

19 AltiTouch Plus User Guide
Handling Calls
When you are connected to a caller, you can use the
softkeys to transfer callers, place them on hold, park
them, or create a conference call.
Placing a Call on Hold
To place a call on hold, press the Hold or
Transfer key. Do not hang-up your phone at this
point. To retrieve the held call, press the Back key.
Tip: Do not use the button at the top of the
phone to place callers on hold. This simply mutes the
call and they will not hear any on-hold music
connected to your AltiGen system.
Parking Calls
To place a call on hold so that it can be retrieved
from another extension, you must park the call. The
most common Park Method is the System Park.
While connected to a call
1. Press the Hold key
2. Press the Syspark key
3. Listen for the park number
4. Press the hangup key
To retrieve the parked call from another extension or
from this extension,
1. Press the Pickup key from the idle state
screen
2. Press the SysPrk key, enter the park
number and press Done
3. Or you can use the interactive System park
retrieval described in the next section.

AltiTouch Plus User Guide 20
Retrieving calls with Syspark+
Syspark+ allows you to see all the parked calls on
your system. If you have either forgotten the park
number of the call you wish to retrieve or if there are
several calls that are parked on your system and you
want to make sure you picked up the right one, then
use Syspark+.
1. Press Pickup
2. Press SysPark+
You will then see a screen that shows the calls
parked. It will look like this.
Note: It is normal to hear a beep and a short pause
before the screen appears. If you do not see this
screen, contact your system administrator to make
sure the AltiTouch Plus software has been installed
on your server.
To retrieve the call:
1. Use the and keys to move the
cursor !to the call you want to
retrieve.