Sayson AltiTouch Plus User manual

AltiTouch Plus User Guide 2
AltiTouch Plus
User Guide
Last Revised: June 18, 2002

3 AltiTouch Plus User Guide
Sayson Technologies Ltd. will not accept liability for any
damages, including long distance charges, which result from
unauthorized and/or unlawful use.
While every effort has been made to ensure accuracy, Sayson
Technologies Ltd. will not be liable for technical or editorial errors
or omissions contained within this documentation. The information
contained in this documentation is subject to change without
notice.
Sayson Technologies Ltd.
Tel. [phone]
Fax. [phone]
www.sayson.com
[e-mail]
Copyright 2002 Sayson Technologies Ltd.
All Rights Reserved. Printed in Canada

AltiTouch Plus User Guide 4
CONTENTS
Introduction ...................................................................................7
What’s New with Plus ...................................................................7
Installation and Setup.....................................................................8
Physical setup ..........................................................................8
Screen and softkey setup........................................................12
Getting Started.............................................................................15
Overview of Softkeys and Screen states.................................15
Time and Date..................................................................15
Idle State..........................................................................16
Connected State................................................................17
Inbound Call State............................................................18
Handling Calls .............................................................................19
Placing a Call on Hold...........................................................19
Parking Calls..........................................................................19
Retrieving calls with Syspark+ ..............................................20
Transferring Calls ..................................................................22
Consultation...........................................................................23
Conference Calls....................................................................24
Handling Multiple Calls.........................................................24
Single Call Waiting..........................................................25
Multiple Call Waiting ......................................................25
Making calls.................................................................................27
Predialing a number...............................................................27
Using the Redial List..............................................................27
Redialing a number..........................................................27
Deleting the Redial List....................................................28
Intercom and Set Paging ........................................................28
Using the Dial Menu Screen ..................................................29
ByName - Dial by Name..................................................29
LastNum – Last Number Redial.......................................29
LastClr – Dial Last Caller ................................................30
SySpeed – System Speed Dial..........................................30
DirSrv+ - Directory Services............................................30
ExtList – Extension List Directory.............................31
SySpeed – System Speed Dial Directory....................33
Paging..............................................................................35
AudPage – Overhead Paging......................................35
TrkPage – Overhead Zone Paging..............................35
Retrieving and Answering calls ...................................................36
AnyRing – System Call Pickup..............................................36
ExtRing – Individual Call Pickup ..........................................36
SysPrk – System Call Park Pickup.........................................37

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SysPrk+ - System Call Park Plus Pickup................................37
ExtPrk – Personal Call Park Pickup.......................................37
Managing Your Extension ...........................................................37
Vmail – Voicemail.................................................................37
Regular – AltiMail Service...............................................38
Vmail+ - Visual Voicemail..............................................38
DND – Do Not Disturb..........................................................42
ExtMgmt – Extension Management Options..........................42
CallFwd – Call Forwarding..............................................42
Greetng – Greeting Menu.................................................42
Logout – Station Logout ..................................................42
Login – Station Login ......................................................42
Status – Feature Status Check..........................................43
Passwrd – Password Menu...............................................43
Workgroup Features...............................................................43
WGLogin – Workgroup Login.........................................43
WGLogout – Workgroup Logout.....................................43
Ready – Status Ready.......................................................43
Wait – Status Not Ready..................................................44
Other Phone Features...................................................................44
Adjusting the Volume............................................................44
Status lights............................................................................44
Speaker Light...................................................................44
Telephone Light...............................................................45
Timing a call..........................................................................45
Additional AltiWare codes...........................................................45
Station Privilege Override......................................................45
Station Speed Dial..................................................................46
Feature Tips...........................................................................46
Silent System Call Park..........................................................46
Operator Off-Line..................................................................46
Outside Call Blocking............................................................47
Additional Phone Features...........................................................47
Emergency Service Feature....................................................47
Using the directory.................................................................47
Adding a name and number to the Directory....................47
Entering Letters and Characters .......................................48
Finding entries in the Directory........................................49
Changing entries in the Directory.....................................49
Copying from the Callers List, the Redial List, or the
Display to the Directory...................................................50
Dialing from the Directory...............................................50
Deleting an Entry from the Directory...............................51
Deleting all Entries in the Directory.................................51
Locking the Directory......................................................51

AltiTouch Plus User Guide 6
Using the Callers List.............................................................52
Viewing the Callers List...................................................52
Calling an entry in the Callers List...................................52
Copying from the Callers List to the Directory ................53
Changing a number in the Callers List before dialing ......53
Deleting an entry in the Callers List.................................53
Deleting all entries in the Callers List..............................54
FAQ.............................................................................................55
Limited Warranty.........................................................................60
Exclusions..............................................................................60
Warranty Repair Services ......................................................61
After Warranty Service..........................................................61
Important Safety Instructions.......................................................62
Installation .............................................................................62
Use.........................................................................................63
US Regulations – Please Read Carefully .....................................65
Federal Communications Commission (FCC) Notice............65
EMI/EMC (FCC Part 15).......................................................67

7 AltiTouch Plus User Guide
Introduction
This manual covers the use of the AltiTouch Plus
phone with the AltiGen phone system. The AltiTouch
provides an easy to use interface through its large
screen and 6 softkeys. By providing this interface, the
user no longer has to remember all the phone feature
codes to perform functions such as call handling, or
extension management.
This manual should therefore be used in place of the
AltiServ Telephone Functions portion of the AltiServ
Users Guide. Please continue to refer to your
AltiServ Users Guide for all other AltiServ features.
What’s New with Plus
The AltiTouch Plus phone adds Intercom ability as
well as powerful interactive screen features. The 3
interactive services are:
1. Visual Voicemail or Vmail+
2. Directory services or DirSrv+
3. Visual System Park Pickup or SysPrk+

AltiTouch Plus User Guide 8
Installation and Setup
Physical setup
Installation
If your AltiGen dealer has already setup your phone,
please skip to the next Chapter “Getting Started”.
This section will guide you through the physical
setup of your phone as well as making sure it has
been properly programmed for your AltiGen system.
1. Connect the handset cord
Turn the telephone over and locate the handset jack
marked . Insert one end of handset cord into the
jack until it clicks into place. Then route the handset
cord through the groove as shown in the illustration
on the next page. Attach the handset to the other end
of the handset cord.
2. Attach the stand
If you plan to mount the phone on the wall, you do
not need to attach the stand; skip this step. If you
plan to use the phone on a desk, attach the stand by
inserting the tabs on the stand (marked with ) into
the slots on the bottom of the telephone. For a higher
viewing angle, use the slots marked . For a lower
viewing angle, use the slots marked . Then rotate
the stand towards the phone until it snaps into place.

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AltiTouch Plus User Guide 10
3. Connect the cords
If you attached the stand to install the phone on a
desk, route both the phone cord and power adapter
cord through the opening in the stand. Insert the
phone cord into the slot on the back of the telephone
marked until it clicks into place. Insert the power
cord into the power jack marked . Note: You
should connect the power adaptor to a surge protector
or power bar.
4. Press the cords into the grooves
Press the cords into two of the grooves provided on
the bottom the stand. This will allow the stand to sit
flat on a desk surface.
5. Install the phone
If you have installed the stand and are using the
phone on a desk:
Simply turn the telephone over so it rests on the
stand. Connect the phone cord to a phone jack and
plug the power adapter into a power outlet.