Sayson 480 User manual

Pocket User Guide
390/480e for
Sphericall

Revised: May 14, 2004
Sayson
390/480 for
Sphericall
User Guide

Contents
Introduction ......................................................................vi
Installation and Setup ....................................................1
Installation ......................................................................1
1. Connect the handset cord ..................................1
2. Attach the stand....................................................1
3. Connect the cords ................................................2
4. Press the cords into g rooves ..............................2
5. Install the phone ..................................................3
6. Install on a wall ....................................................3
7. Insert number card ..............................................4
Setup for Sphericall Voicemail ....................................4
Screens States and Softkeys Setup ..............................5
Screen States and Softkeys ............................................8
IdleState............................................................................8
Pickup ........................................................................9
CallFwd ....................................................................10
DND (Do Not Disturb)........................................11
Unpark ......................................................................11
Voicemail ..................................................................12
More ..........................................................................13
AuthPin ....................................................................13
Predialing a Number ..............................................14
ConnectedState................................................................15
Transfer ring Calls ....................................................15
Parking Calls ............................................................16
Conference Calls ....................................................18
Call Waiting ..............................................................20
Hangup ....................................................................21
Placing a Call on Hold ..........................................21
Timing a Call ..........................................................21
InboundCallState..........................................................22
Sayson 390/480 for Sphericall User Guide
ii Sayson 390/480 for Sphericall User Guide iii
Sayson Technologies Ltd. will not accept liability for any
damages and/or long distance charges, which result from
unauthorized and/or unlawful use.
While every effort has been made to ensure accuracy, Sayson
Technologies Ltd. will not be liable for technical or editorial
errors or omissions contained within this documentation.
The infor mation contained in this documentation is subject
to change without notice.
Sayson Technologies, Ltd.
www.sayson.com
Copyright 2004 Sayson Technologies Ltd.
All Rights Reser ved. Printed in Canada.

Redial List ......................................................................32
Redialing a Number................................................32
Deleting the Redial List ........................................32
Hold ..........................................................................32
Goodbye ........................................................................32
Status Lights ....................................................................33
Speaker Light ................................................................33
Telephone Light............................................................33
Interactive Branding......................................................34
Headset Operation ........................................................35
Using a headset with your Sayson 390 phone ........35
Using a headset with your Sayson 480 phone ........35
Adjusting the Volume....................................................38
Additional Phone Features ..........................................39
Emergency Ser vice Feature ........................................39
Dataport Operation ....................................................39
480 special features not found on the 390 ..............39
FAQ ....................................................................................41
Limited Warranty............................................................45
Exclusions......................................................................45
Warranty Repair Ser vices ............................................45
After Warranty Ser vice ................................................46
Important Safety Instructions ....................................47
Installation ....................................................................47
Use ..................................................................................48
US Regulations—Please Read Carefully ................50
FCC Notice ..................................................................50
EMI/EMC (FCC Part 15)............................................53
Sayson 390/480 for Sphericall User Guide v
Options Menu—Customizing Your Phone ............23
Setting your Options ....................................................23
1. Language ..............................................................23
2. Time/Date ..........................................................24
3. Set ring tone ........................................................24
4. Clear Message Waiting ......................................24
5. Area Code ............................................................24
6. Contrast Level ....................................................24
7. Security Numbers ..............................................24
8. Live Dialpad ........................................................25
9. Set Audio ............................................................25
Hard Keys ........................................................................26
Director y ........................................................................26
Adding a Name and Number to the
Director y ..................................................................26
Entering Letters and Characters ..........................27
Finding Entries in the Director y ..........................27
Changing Entries in the Director y ......................28
Copying from the Callers List, the Redial
List, or the Display to the Director y ..................28
Dialing from the Director y ..................................28
Deleting an Entr y from the Director y ................29
Deleting all Entries in the Director y ..................29
Locking the Directory ............................................29
Unlocking the Directory ........................................29
Callers List ....................................................................30
Viewing the Callers List ........................................30
Calling an Entr y in the Callers List ....................30
Copying from the Callers List to the
Director y ..................................................................30
Changing a Number in the Callers List
before Dialing ..........................................................31
Deleting an Entr y in the Callers List ..................31
Deleting all Entries in the Callers List ................31
Sayson 390/480 for Sphericall User Guide
iv
Contents

Installation and
Setup
Installation
1. Connect the handset cord
Tur n the telephone over and locate the handset jack
marked . Insert one end of the handset cord into
the jack until it clicks into place. Then route the hand-
set cord through the g roove as shown in the illustra-
tion on the next pag e. Attach the handset to the other
end of the handset cord.
2. Attach the stand
If you plan to mount the phone on the wall you do
not need to attach the stand, so you may skip to ste p 3.
If you plan to use the phone on a desk, attach the
stand by inserting the tabs on the stand (marked
with ) into the slots on the bottom of the tele phone.
Sayson 390/480 for Sphericall User Guide
vi
Introduction
This manual covers the use of the Sayson 390 and
Sayson 480 business phones with the Sphericall phone
system from Sphere Communications. The Sayson 390
and 480 phones provide an easy-to-use interface
through its large screen and 6 softkeys. By providing
this interface, the user no longer has to remember all
the phone feature codes to perfor m functions such as
call handling or extension manag ement.
This manual should be used in place of the Telephone
UserInterfaceQuickReferenceprovided with the tele-
phone. Please continue to refer to the AnalogTelephone
InterfaceGuidefor all other Sayson features.
Sayson 390/480 for Sphericall User Guide 1

5. Install the phone
If you have installed the stand and are using the phone
on a desk, tur n the telephone over so it rests on the
stand. Connect the phone cord to a phone jack and
plug the power adapter into a power outlet.
6. Install on a wall
To install the phone on a wall:
A. Connect the cord to the wall jack.
‡
B. Coil the phone cord into the space provided on the
back of the phone.
C. Align the telephone so the hooks on the wall plate
align with the wall-mount slots on the back of the
phone, as shown here.
D. Push the phone onto the pegs, and then slide it
down until it is secure
E. Plug the power adaptor into a power outlet.
Sayson 390/480 for Sphericall User Guide 3
Installation & Setup
For a higher viewing angle, use the slots marked .
For a lower viewing angle, use the slots marked .
Then rotate the stand towards the phone until it snaps
into place.
3. Connect the cords
If you attached the stand to install the phone on a
desk, route both the phone cord and power adapter
cord through the opening in the stand. Inser t the
phone cord into the slot on the back of the tele phone
marked until it clicks into place. Inser t the power
cord into the power jack marked .
Note: Youshouldconnectthepoweradaptortoasurge
protectororpowerbar.
4. Press the cords into the grooves
Press the cords into two of the grooves provided on
the bottom the stand. T his will allow the stand to sit
flat on a desk surface.
Sayson 390/480 for Sphericall User Guide
2
‡
Note: You may wish to purchase a shor t phone cord from a
local supplier for wall installation.

Sayson 390/480 for Sphericall User Guide 5
Installation & Setup
Screen States and Softkeys Setup
After the phone is plug ged in and powered up, lift the
handset. If softkey
‡
labels appear on the screen as
shown next, your phone set up is complete. If this is
the case, skip to the next chapter “Screen States and
Softkeys
.”
If softkey labels do not appear on screen:
1. Please dial 1-866-732-8791 (toll free for most States
within North America) or 604-629-4976 to program
your phone.
2. At the voice prompt press 2 to download prog ram-
ming. Please wait for the next screen (should be no
more than ten seconds).
7. Insert number card
Write your telephone number on
the number card and place it into
the card slot on the tele phone,
located under the mouthpiece in
the handset cradle. Gently bend
the clear plastic lens into the slot,
over the number card.
Setup for Sphericall Voicemail
For the voicemail softkey on the Sayson phone to
access your voicemail on the Sphericall system, speed
dial code 1 needs to be set up with your system’s
voicemail extension. To do this:
1. In the Administration Application under the
“Mapping List” tab, select Speed Dial from the drop
down menu.
2. Click on the “Add List” button on the right side of
the new window.
3. Enter a new name for this list (i.e. Voicemail).
4. Enter “*1” under the “Speed Dial Code” column
and enter the voice mail main hunt g roup number
under the Full Number column (i.e. 5000).
Alternately, the voicemail softkey can be configured for
the voicemail extension by your Sphericall dealer. For
more infor mation, Sphericall dealers can contact
Sayson directly at 604-730-1842.
Sayson 390/480 for Sphericall User Guide
4
‡
The softkeys are the 6 buttons on either side of the screen.
The softkey labels are the text that appears beside the buttons

The screen should now say Accept Download
from Sayson Slot 1. Please press Yes.
Caution: DO NOT press Yes during a beep. If you
do you may hear a noise similar to a dial-up modem or
fax machine. If this happens please hang up and tr y
again.
4. Next, the screen should say either
Accept
download from Sphericall Slot 2
or Slot 4, press Yes again.
5. Last, the screen should say Download com-
plete and the phone hangs up itself.
Note: IfthescreendisplaysPhone ID not found,
pleasepresstheAgent softkeytoconnectwithanagent.
Sayson 390/480 for Sphericall User Guide 7
Installation & Setup
3. When the screen displays the prompt, Do you
have a passcode? select No.
Sayson 390/480 for Sphericall User Guide
6
Getting CPE ID...
Do you have a
passcode
-Yes No-
Quit-

Pickup
This softkey retrieves a ringing call or a parked call at
another extension.
To pickup a call:
1. Press the Pickup softkey.
2. Press the Ext or Group softkey.
Ext—Answers a ringing or parked call at another
extension.
Group—Answers a ringing call anywhere within a
predefined Group Pickup area.
3. Enter the extension or g roup number of the call you
wish to pickup, using
BkSpc to delete the last char-
acter entered if you make a mistake.
4. Press Ok.
5. If you do not wish to pickup a call, press the
Back
softkey. This cancels the call pickup procedure.
Sayson 390/480 for Sphericall User Guide 9
Screen States and
Softkeys
The Sayson 390 and 480 phones contain three basic
screen states—Idle, Connected and Inbound. These
screen states have different softkeys to help you make
and manage your calls more easily.
Idle State
The Idle State is the screen you will see when your
phone is on-hook or at dialtone. It allows you to make
calls, pick up calls, check voicemail and manag e your
extension.
Note: Onthe390,whenyouplacethehandsetinthecradleor
press whenthehandsetisinthecradle,theIdleState
Screenwillgoawayfor7seconds.IfyouneedtheIdleStatefunc-
tionsimmediately,press orpickupthehandset.
Sayson 390/480 for Sphericall User Guide
8

DND (Do Not Disturb)
This softkey activates and deactivates the DND (Do
Not Disturb) feature. W hen DND is enabled, all your
calls will be forwarded to voicemail, unless Call
Forwarding or Coverage is activated.
Unpark
This softkey connects to a call that has been parked.
Sayson 390/480 for Sphericall User Guide 11
Screen States & Softkeys
CallFwd
This softkey allows you to redirect calls to another
extension or an outside telephone number with the
appropriate outside ser vice (i.e. 9-555-1234).
To activate call forwarding:
1. Press the CallFwd softkey
2. Press the Enable softkey.
3. You will be prompted to enter the number of the
destination extension. Enter the extension number
and press OK. Both phones will now ring when a
call comes to your phone.
Calls can be forwarded to one or more inter nal phones,
one or more external phones, but not a combination of
internal and exter nal. Adding each additional forward-
ing number is a se parate operation.
To deactivate Call Forwarding, press the
CallFwd
softkey, then Disable.
Sayson 390/480 for Sphericall User Guide
10