Sayson 480i User manual

480i Phone
for Sphericall
Pocket User Guide

480i for
Sphericall
User Guide
Revised: May 12, 2004

Contents
Introduction....................................1
Phone Features ........................................1
Requirements ..........................................1
About This Guide ......................................1
Additional Documentation ............................2
Installation and Setup ................................2
Getting Started ................................3
When You First Plug in Your Phone ................3
Updating Your Phone ..............................3
Start up Screens ....................................4
Incomplete Config ..................................5
No Service ..........................................5
Restarting Your Phone..............................6
Customizing Your Phone............................7
Setting Your Options ..............................7
Customizing Softkeys as Busy Line Fields ......7
Using Your Phone............................14
Hard Keys ..............................................14
Softkeys ................................................15
Idle State ..........................................15
Connected State ..................................16
Multiple Line and Call Appearances ..............17
Making Calls ..........................................18
Sayson 480i for Sphericall User Guide
ii Sayson 480i for Sphericall User Guide iii
Sayson Technologies Ltd. will not accept liability for any
damages and/or long distance charges, which result from
unauthorized and/or unlawful use.
While every effort has been made to ensure accuracy, Sayson
Technologies Ltd. will not be liable for technical or editorial
errors or omissions contained within this documentation.
The information contained in this documentation is subject
to change without notice.
Sayson Technologies, Ltd.
www.sayson.com
Copyright 2004 Sayson Technologies Ltd.
All Rights Reserved. Printed in Canada.

Sayson 480i for Sphericall User Guide
iv Sayson 480i for Sphericall User Guide v
Contents
Dialing a Number..................................18
Using Handsfree Speakerphone ................18
Using a Headset ..................................19
Dialing Privileges (PIN Authorization)..........20
Intercom............................................21
Redial ..............................................22
Mute ................................................22
Receiving Calls ........................................23
Answering an Incoming Call ....................23
Sending an Incoming Call to Voicemail ........24
Handling Calls ........................................24
Placing a Call on Hold............................24
When on Hold......................................25
Automatic Hold....................................25
Retrieving a Held Call ............................26
Parking Calls ......................................26
Transferring Calls ................................29
Blind Transfer ..................................29
Consultive Transfer............................29
Conferencing Calls ................................30
Picking up Calls ......................................32
Extension Pickup ..................................32
Zone Park Pickup ..................................33
Group Pickup ......................................33
Ending Calls............................................33
Extension Management ..............................34
Forward ............................................34
Voice Mail ..........................................35
DND (Do Not Disturb) ............................35
Additional Feature Codes..................37
Star Codes..............................................37
Services ................................................37
FAQ ............................................38

Introduction
This 480i IP telephone is integrated for use with the
Sphericall phone system from Sphere Communications
to provide communications over an IP Network using
the MGCP IP telephony protocol. The 480i has all the
features of a regular business set and more, allowing
you to make and receive calls, transfer, conference,
intercom and more.
Phone Features
• A 3.5” x 2.25” backlit display
• 6 multi-functional softkeys customized for the
Sphericall System
• 4 call appearance/line lights with corresponding but-
tons
• Enhanced busy lamp fields
• Set paging
• Full-duplex speakerphone for handsfree
• Built-in-two-port, 10/100 Ethernet switch which lets
you share a connection with your computer.
• Inline power support which eliminates power
adapters.
Requirements
• Sphericall 4 System from Sphere Communications
• 802.3 Ethernet/Fast Ethernet LAN
• Category 5/5e straight through cabling
• Aastra Power over Ethernet power supply (optional
accessory - necessary only if no inline power is pro-
vided on the network)
About This Guide
This user guide explains how to use your new 480i that
has been integrated for use on the Sphericall 4 phone
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vi Sayson 480i for Sphericall User Guide 1

Getting Started
When You First Plug in Your Phone
The 480i automatically begins the start up sequence as
soon as it is connected. The phone goes through this
process the first time you plug in your phone, and
every time you restart your phone. The first screen the
phone displays is the Sphere splash screen. After dis-
playing this, the 480i will look for new updates for the
phone from the server.
Updating Your Phone
If a new update is found, the phone will display the
message Downloading firmware. This may take
a few moments while the phone downloads the latest
updates. Do not unplug or remove power to the phone
while it is downloading firmware.
Note: New updates can also be downloaded automati-
cally to your phone at a scheduled time from the serv-
er. This is set up on the phone system by your
Network Administrator and should be scheduled dur-
ing non business hours or slow call periods.
Sayson 480i for Sphericall User Guide 3
system. Not all features listed are available by default.
Contact your Network Administrator to find out which
features and services are available to you on your sys-
tem. For installation and set-up refer to the 480i
Installer’s Guide included with your phone.
Additional Documentation
•Aastra 480i Installation Guide: installation and set-up
instructions, general features and functions, and
basic options list customization.
•Sphere’s Book 4: Integrate Partner Technologies (refer to
the “Aastra 480i” section under “Third Party
Installations”): Sphericall System configuration and
advanced instructions for the 480i. This is an admin-
istrator level guide.
•Sayson 480i phone for Sphericall—Pocket User Guide:
explains the most commonly used features and func-
tions.
Installation and Set-up
If your Network Administrator or Sphericall Dealer
has not already set-up your 480i phone, please refer to
the “Aastra 480i Installers Guide” included with your
phone.
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2
Initializing Network

2. The Idle State menu.
Incomplete Config.
If your phone displays an [Incomplete
Config] message at the end of the start up
sequence instead of the Idle State menu, this means
your Network Administrator has not set up your
extension correctly. Contact your Network
Administrator for assistance.
No Service
The No Service prompt appears on the display
and the telephone status light turns on when the
phone is not properly connected to the network. The
phone also displays the default time and date of
12:00 am Jan 1st, 2000 or the equivalent.
Check that the cables are tightly connected to the
phone and to the wall jack. The phone should auto-
matically detect when the connection is reconnected. If
changes have been made to your phone settings, you
may need to restart your phone. For more information
Sayson 480i for Sphericall User Guide 5
Start up Screens
After the phone has displayed the Sphere splash
screen, or after downloading an update (if an update
was available), the phone will display:
1. The date and time.
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4
Getting Started
Downloading firmware,
please wait...
Mon April 12 11:10am
Joe Smith
101
Sphere
Mon April 12 11:10am
-Pickup
-Forward
-Voice Mail
DND-
Pin-

Customizing Your Phone
Setting your Options
Pressing the button gives you a list of configu-
ration options. Some options should only be set up or
changed by your Network Administrator. Please con-
tact your Network Administrator before adjusting any
administrator level options, or refer to the 480i
Installer's Guide included with your phone for more
information.
For more information on customizing Administrator
level options, Network Administrators should refer to
Sphere’s Book 4: Integrate Partner Technologies under “Third
Party Installations” in the “Aastra 480i” section.
Note: The Live Dial Pad option in the 480i phone’s
options list is not available on the Sphere system. This
feature may become available in the future. General
information on this feature can be found in the 480i
Installer's Guide.
Customizing Softkeys as Busy Line Fields
On the 480i, you can add up to five BLF (Busy Line
Field) softkeys to the display. BLF softkeys allow you
to monitor the status of other extensions on your sys-
tem by updating the status of a display icon for that
extension. BLF softkeys can also give you presence
information by showing when someone is available, for
example, as with DND (Do Not Disturb). On the
Sphericall phone system, BLF softkeys can monitor for
connected, ringing, idle and DND status information.
Sayson 480i for Sphericall User Guide 7
about connecting your phone, refer to the 480i
Installer's Guide under the Connecting to the Network and to
Power section. Check with your Network Administrator
for assistance.
Restarting Your Phone
You may want to restart your phone to check for
updates for your phone on the server. You may also
need to restart your phone if you have been asked to
do so by your Network Administrator or if you are
having problems with your phone.
To restart your phone:
1. Press to enter the Options List.
2. Use to scroll down the list of options to
10.Phone Status and press the Show softkey,
or you can press 0to jump directly to this option.
3. Use to scroll down the Phone Status list to
3.Reset Phone and press the Show softkey, or
you can press 3to jump directly to this option.
4. Press the Reset softkey to reset the phone.
5. If you do not wish to reset your phone, press the
Cancel softkey.
You can also reset your phone from the AASTRA 480i
WEB CLIENT.
Note: Your phone will be out of service temporarily
during the restart process and downloading process.
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6
Getting Started

To go back to the main Idle State menu from the sub-
menu, press the More softkey again.
You can add softkeys as BLFs on your phone through
the Aastra 480i Web Client. To access the Aastra 480i
Web Client, you will first need to know your phone’s
IP address.
To find your phone’s IP address:
1. Press to enter the Options List.
2. Use to scroll down the list of options to
10.Phone Status and press the Show softkey, or
press 0to jump directly to this option.
Sayson 480i for Sphericall User Guide 9
Pressing a BLF softkey when that extension's status is
Idle will call this extension. Pressing a BLF softkey
when that extension's status is ringing will pickup the
call ringing at that extension. Pressing a BLF softkey
when that extension's status is connected or on DND
will handle your call according to that extension’s con-
figuration settings for multiple calls on the Sphericall
system.
When you add BLF softkeys to your phone, the default
softkeys will shift into a submenu. To access the soft-
keys in the submenu, press the More softkey.
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8
Getting Started
Joe Smith
101
Sphere
Mon April 12 11:10am
-Voice Mail
-DND
-Pin More-
BLF Status Display Icon
Idle
Ringing
Connected
DND (Do Not Disturb)
Joe Smith
101
Sphere
Mon April 12 11:10am
-
Mary
-
John
-
Sue
Pickup-
Forward-
More-

4. Press the IP Addr softkey.
5. You will now see your phone’s IP address.
Sayson 480i for Sphericall User Guide 11
3. Use to scroll to 1.Network Status and
press the Show softkey, or press 1to jump directly to
this option.
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10
Getting Started
IP Address of Phone
192.168.0.000
Done-
Options List
7.SetAudio
8.Network
9.MGCP Settings
10.Phone Status
-Show
Done-
Phone Status
1.Network Status
2.Firmware Version
3.Reset Phone
4.Factory Default
-Show
Done-
-IP Addr
-MAC Addr
Done-
Attr. Port0 Port1
LinkStat.Link N/Link
Negotiat.Auto Auto
Speed 100M 10M
Duplex Full Half