Sayson Sayson AltiTouch 390 User manual

Pocket User Guide
390/480e for
TeleVantage

Revised: May 6, 2004
390/480e for
TeleVantage
User Guide

Contents
Introduction........................................................................1
Installation ..........................................................................1
1. Connect the handset cord ........................................1
2. Attach the stand ........................................................1
3. Connect the cords......................................................2
4. Press the cords into grooves....................................2
5. Install the phone ........................................................2
6. Install on a wall ..........................................................3
7. Insert number card ....................................................4
Screen and Softkey Setup ..............................................5
Screen States and Softkeys ............................................8
Idle State 1......................................................................8
Pickup Menu Screen ......................................................9
Hold—Held Calls Pickup........................................9
Park—System Call Park Pickup..............................9
Manage—Multiple Held Calls Pickup ..................9
AnyRing—System Call Pickup ............................10
ExtRing—Individual Call Pickup ........................10
Dial Menu......................................................................10
ByName—Dial by Name ......................................10
LastNum—Last Number Redial..........................11
LastClr—Dial Last Caller......................................11
VMail ..........................................................................11
Intercom ........................................................................11
Status Menu Screen......................................................12
Avail ..........................................................................12
DND ........................................................................12
Meetng......................................................................13
Sayson 390/480e Phones for TeleVantage
ii Sayson 390/480e Phones for TeleVantage iii
Sayson Technologies Ltd. will not accept liability for any
damages, including long distance charges, which result from
unauthorized and/or unlawful use.
While every effort has been made to ensure accuracy, Sayson
Technologies Ltd. will not be liable for technical or editorial
errors or omissions contained within this documentation.
The information contained in this documentation is subject
to change without notice.
Sayson Technologies Ltd.
Tel. [phone]
Fax. [phone]
www.sayson.com
[email protected]
Copyright 2002 Sayson Technologies Ltd.
All Rights Reserved. Printed in Canada

1. Language..............................................................27
2. Time/Date ..........................................................28
3. Set ring tone ........................................................28
4. Clear Message Waiting ......................................28
5. Area Code............................................................28
6. Contrast Level ....................................................28
7. Security Numbers ..............................................28
8. Live Dialpad ........................................................29
9. Set Audio ............................................................29
Predialing a Number....................................................30
Using the Redial List....................................................30
Redialing a Number................................................30
Deleting the Redial List ........................................30
Headset Operation ........................................................31
Using a headset with your Sayson 390 phone ........31
Using a headset with your Sayson 480e phone ......33
Dataport Operation........................................................34
Adjusting the Volume....................................................35
Status Lights ....................................................................36
Speaker Light ................................................................36
Telephone Light............................................................36
Timing a Call ................................................................36
Additional Phone Features ..........................................37
Emergency Service Feature ........................................37
Using the Directory ....................................................37
Adding a Name & Number to the Directory......37
Entering Letters and Characters ..........................38
Finding Entries in the Directory..........................39
Changing Entries in the Directory ......................39
Copying from the Callers List, the Redial
List, or the Display to the Directory ..................39
Sayson 390/480e Phones for TeleVantage v
On Vac......................................................................13
Out ..........................................................................13
Idle State 2 ..................................................................14
CallFwd—Call Forwarding....................................14
Greetng—Greeting Menu ....................................14
SendMsg—Send Message......................................14
Connected State ........................................................15
Transferring Calls....................................................16
Consultation ......................................................17
Placing a Call on Hold ..........................................17
Parking Calls ............................................................18
Conference Calls ....................................................18
Handling Multiple Calls ........................................19
Call Waiting ........................................................19
Inbound Call State ....................................................20
Intercom Setup................................................................21
Voice-first ......................................................................21
Additional TeleVantage Codes ..................................23
Phone Status Information ..........................................23
Hands-free Answering ................................................23
Placing Calls to an IP Address ..................................23
Call Announcing ..........................................................23
Disable Call Waiting for a Call ..................................24
Putting a Call on Silent Hold ....................................24
Entering an Account Code for a Call ......................24
Outside Call Blocking..................................................24
Interactive Branding......................................................25
Other Phone Features ..................................................26
480e special features not found on the 390 ............26
Customizing Your Phone—Options Menu ............27
Setting your Options....................................................27
Sayson 390/480e Phones for TeleVantage
iv
Contents

Introduction
This manual covers the use of the Sayson 390/480e
phone with the TeleVantage phone system. The Sayson
390/480e phone provides an easy-to-use interface
through its large screen and 6 softkeys. By providing
this interface, the user no longer has to remember all
the phone feature codes to perform functions such as
call handling, or extension management.
This manual should therefore be used in place of the
“Using the Telephone” portion of Using TeleVantage.
Please continue to refer to Using TeleVantage for all
other TeleVantage features.
Installation
1. Connect the handset cord
Turn the telephone over and locate the handset jack
marked . Insert one end of handset cord into the
jack until it clicks into place. Then route the handset
cord through the groove as shown in the illustration
on the next page. Attach the handset to the other end
of the handset cord.
2. Attach the stand
If you plan to mount the phone on the wall you do
not need to attach the stand—skip this step. If you
plan to use the phone on a desk, attach the stand by
inserting the tabs on the stand (marked with ) into
the slots on the bottom of the telephone. For a higher
viewing angle, use the slots marked . For a lower
viewing angle, use the slots marked . Then rotate
the stand towards the phone until it snaps into place.
Sayson 390/480e Phones for TeleVantage 1
Dialing from the Directory ..................................40
Deleting an Entry from the Directory................40
Deleting all Entries in the Directory ..................40
Locking the Directory............................................41
Unlocking the Directory........................................41
Using the Callers List ..................................................41
Viewing the Callers List ........................................41
Calling an Entry in the Callers List ....................42
Copying from the Callers List to the
Directory ..................................................................42
Changing a Number in the Callers List
before Dialing..........................................................42
Deleting an Entry in the Callers List ..................43
Deleting all Entries in the Callers List ................43
FAQ ....................................................................................44
Limited Warranty............................................................47
Exclusions......................................................................47
Warranty Repair Services ............................................48
After Warranty Service................................................48
Important Safety Instructions ....................................49
Installation ....................................................................49
Use ..................................................................................50
US Regulations—Please Read Carefully ................51
Federal Communications Commission (FCC)
Notice ..........................................................................51
EMI/EMC (FCC Part 15)............................................54

it rests on the stand. Connect the phone cord to a
phone jack and plug the power adapter into a power
outlet.
6. Install the phone on a wall
A. Connect the cord to the wall jack.‡
B. Coil the phone cord into the space provided on the
back of the phone.
C. Align the telephone so the hooks on the wall plate,
align with the wall-mount slots on the back of the
phone, as shown here.
D. Push the phone onto the pegs, and then slide it
down until it is secure
E. Plug the power adaptor into a power outlet
Sayson 390/480e Phones for TeleVantage 3
Installation
3. Connect the cords
If you attached the stand to install the phone on a
desk, route both the phone cord and power adapter
cord through the opening in the stand. Insert the
phone cord into the slot on the back of the telephone
marked until it clicks into place. Insert the power
cord into the power jack marked .
Note: You should connect the power adaptor to a surge
protector or power bar.
4. Press the cords into grooves
Press the cords into two of the grooves provided on
the bottom the stand. This will allow the stand to sit
flat on a desk surface.
5. Install the phone
If you have installed the stand and are using the
phone on a desk—simply turn the telephone over so
Sayson 390/480e Phones for TeleVantage
2
‡Note: You may wish to purchase a short phone cord from a
local supplier for a wall installation.

Screen and
Softkey Setup
After the phone is plugged in and powered up, lift the
handset. If softkey‡labels appear on the screen as
shown next, your phone set up is complete. If this is
the case, skip to the next chapter Screen States and
Softkeys.
If softkey labels do not appear on screen:
1. Please dial 1-866-732-8791 (toll free for most States
within North America) or 604-629-4976 to program
your phone
2. At the voice prompt press 2 to download program-
ming. You will see the next screen, please wait. (No
more than ten seconds).
Sayson 390/480e Phones for TeleVantage 5
7. Insert number card
Write your telephone number on the number card, and
place it into the card slot on the telephone, located
under the mouthpiece in the handset cradle. Gently
bend the clear plastic lens into the slot, over the num-
ber card.
Sayson 390/480e Phones for TeleVantage
4
‡The softkeys are the 6 buttons on either side of the screen.
The softkey labels are the text that appears beside the buttons

4. Next, the screen should say either Accept
download from Artisoft Slot 2 or
Slot 4, please press Yes again.
5. Last, the screen should say Download
complete and the phone hangs up itself.
Note: If the screen displays Phone ID not found ,
please press the Agent softkey to connect with an agent.
Sayson 390/480e Phones for TeleVantage 7
Screen & Softkey Setup
3. When the screen displays the prompt, “Do you have
a passcode?” select the No.
The screen should now say Accept Download
from Sayson Slot 1. Please press Yes.
Caution: DO NOT pres Yes during a beep. If you
do you may hear a noise similar to a dial up modem or
fax machine. If this happens please hang up and try
again.
Sayson 390/480e Phones for TeleVantage
6
Getting CPE ID...
Do you have a
passcode
-Yes No-
Quit-

Pickup Menu Screen
Press the Pickup softkey and the Ringing Hold
Parked Call Pickup screen will appear. This
screen will allow you to pick up calls ringing at another
extension or retrieve parked calls.
Hold — Held Calls Pickup
Pressing this button will retrieve the last held call in
your extension.
Park — System Call Park Pickup
A system parked call can be picked up at another sta-
tion by pressing this button. You will be prompted to
enter the 2-digit “location” number where the call is
parked and then press Done.
Manage — Multiple Held Calls Pickup
If you have more than one call held at your extension,
pressing this button will allow you to select the held
call you wish to pick up. Simply follow the voice
prompts to select the call.
Sayson 390/480e Phones for TeleVantage 9
Screen States and
Softkeys
The Sayson phones contain three screen states—Idle,
Connected and Inbound. These screen states have
softkeys to help you make and manage your calls more
easily.
Idle State 1
The Idle State is the screen you will see most often. It
allows you to make calls, pick up calls, check voicemail
and perform extension management.
Note: When you place the handset in the cradle or press
the button when the handset is in the cradle, the Idle
State screen will go away for 7 seconds. If you need the Idle
State functions immediately, press the button in the
model 390 or /in the model 480e, or pickup the hand-
set.
Sayson 390/480e Phones for TeleVantage
8

letters of the name beginning with last name followed
by the first name and #. Use ‘1’ for Q and Z. The sys-
tem will search until a unique name is found and will
call the extension associated with the name.
LastNum — Last Number Redial
The TeleVantage system saves and redials the last num-
ber dialed.
LastClr — Dial Last Caller
Pressing this button will dial the last person who called
you.
Vmail — Accessing Voicemail
The Vmail button on the Idle State screen will access
your voicemail box. For more information on this fea-
ture, please review the “Voicemail” section of Using
TeleVantage.
Intercom
You can Intercom other Sayson phones on your
TeleVantage phone system.
Note: To configure your TeleVantage system to support
Intercom go to section “Intercom Setup.”
To make an intercom call on your Sayson 390 or
480e phone:
1. Press the Intrcom softkey or dial *15.
2. Enter the extension or workgroup number.
3. Follow the screen/voice prompts.
Sayson 390/480e Phones for TeleVantage 11
Screen States & Softkeys
AnyRing — System Call Pickup
Pressing this button will answer call ringing at any
other phone in the office. You will be prompted to
enter the extension of the phone that you want to
answer if more than one phone is ringing.
ExtRing — Individual Call Pickup
You will be prompted to enter the extension of the
ringing phone. Press Done and you will be connected
to the call ringing at that extension.
Dial Menu Screen
Press the Dial softkey and then Dial Options.
This screen will allow you to dial by name, last number
redial or last caller.
Note: In any option, after dialing an extension or outside
number, the screen will switch to the connected state.
ByName — Dial by Name
When you press this key, you will be prompted to enter
Sayson 390/480e Phones for TeleVantage
10

phone and indicates that you do not want to be dis-
turbed.
•Meetng (In a Meeting) — Sends your incoming
calls directly to voice mail without ringing your
phone and indicates that you are in a meeting.
•On Vac (On Vacation) — Sends your incoming
calls directly to voice mail without ringing your
phone and indicates that you are on vacation.
•Out (Out of the Office) — sends your incoming
calls directly to voice mail without ringing your
phone and indicates that you are out of the office.
Sayson 390/480e Phones for TeleVantage 13
Screen States & Softkeys
Status Menu Screen
The Status Menu contains softkeys of the predefined
personal statuses available through TeleVantage (ver-
sions 4.0 to present). These personal statuses deter-
mine how your incoming calls are handled, and how
the status is displayed in the Extensions directory of
the TeleVantage Client software for the computer,
allowing your coworkers to see your location and avail-
ability. You can change your personal status through
the TeleVantage Client software and also through your
phone.
On the phone, press the Status softkey and you will
see a screen asking for your password. Enter it and
press the Done softkey and the “Status Menu” screen
will appear.
•Avail (Available) — Deactivates all other status
level Call Rules and indicates that you are at your
desk and ready to receive calls.
•DND (Do Not Disturb) — Sends your incoming
calls directly to voice mail without ringing your
Sayson 390/480e Phones for TeleVantage
12

Sayson 390/480e Phones for TeleVantage 15
Screen States & Softkeys
Connected State
The Connected State screen will appear when you are
talking to someone on the phone. This screen is used
for all call handling functions such as Transferring
calls, Parking Calls, Conferencing Calls and Placing
Calls on Hold.
Tip: To see the Connected State immediately when
you are retrieving a call or answering a call at another
extension use the Pickup softkey. If you use the
TeleVantage keycodes—retrieve a parked call (*92) or
call ringing at another extension (*9)1—you will have
to wait for a few seconds for the Connected State to
appear.
Tip: To perform all your call handling functions with-
out having to remember the codes, use the Transfr,
Hold and Conf softkeys. You can also use the
Flash softkey, but you will need to know the
TeleVantage keycodes.
Idle State 2
To see the Idle State 2 screen, press the More softkey
from the Idle State 1 screen.
CallFwd — Call Forwarding
This button toggles Call Forwarding on and off. When
turning Call Forwarding on, you will be prompted for
your password and destination number.
Greetng - Greeting Menu
This key allows you to change your greeting. You will
be prompted for your password. For more information
on this feature, please review “Chapter 2: Recording
your Voice Title and Voice-mail Greeting” of Using
TeleVantage.
SendMsg — Send Message
This key allows you to record a message and send it
directly to the voicemail of one or more TeleVantage
users.
Sayson 390/480e Phones for TeleVantage
14

Sayson 390/480e Phones for TeleVantage 17
Screen States & Softkeys
To transfer an outside caller to access the voice-
mail system, while connected to the call:
1. Press Transfr
2. Press VMSystem
Consultation
If you wish to place a call on hold and consult with a
third party, you can use the transfer key as well. While
connected to a call:
1. Press Transfr
2. Enter the extension or (9) + outside number that
you wish to transfer to.
3. Wait for the third party to answer
4. Consult with the third party
5. Press Back if you want to disconnect from the
third party and go back to the original caller
6. Or press Hangup to transfer the caller to the third
party
Placing a Call on Hold
To place a call on hold:
1. Press Hold
2. Press Hangup
To retrieve a held call:
1. Press Pickup
2. Press Hold
You can also use this method to switch between your
current call to a call that is on hold.
Transferring Calls
You can transfer calls to:
• Another extension
• Another outside number
• Directly to a voice-mail box, or
• To the system's voicemail
To transfer a call to another extension, while
connected to a call:
1. Press Transfr
2. Press Ext and enter the extension; or
Press NameDir and select the third party by name
3. Press Hangup to complete the transfer; or
Wait for the third party to answer, announce the
transfer, and press Hangup to complete the transfer
To do a Centrex transfer, while connected to a call:
1. Press Transfr
2. Press Centrex
3. Dial the number you wish to transfer to
4. Press Hangup to complete the transfer; or
Wait for the third party to answer, announce the
transfer, and press Hangup to complete the transfer
To transfer a call to a voice-mail box, while con-
nected to a call:
1. Press Transfr
2. Press VMail
3. Enter the extension number and press Hangup
Sayson 390/480e Phones for TeleVantage
16

6. Enter the extension or (9) + outside number that
you wish to add to the conference
7. Wait for the party to answer and press Conf.In
8. Repeat steps 5 to 7 until you have added all the
desired parties.
Handling Multiple Calls
The following call waiting options can be set in the
Client, allowing you to handle calls more efficiently:
• Turning call waiting off
• Disabling the call waiting beep when you are using
the Client
• Displaying caller ID on your phone on call waiting
Please consult with your TeleVantage system adminis-
trator, or see “Customizing or turning off call waiting”
in Using TeleVantage for more details.
Call Waiting
When you are on a call and another call for you
arrives, you hear the call waiting tone (two short
beeps). Press Callwtg to switch to the incoming
call. The current call is put on hold.
Note: Call waiting is not available when you receive
TeleVantage calls at a remote phone. Therefore, if your calls are
forwarded to an external number, or if a call is sent to an exter-
nal number as a step in a routing list, the call waiting feature is
not available. Please consult “Using TeleVantage at a Remote
Phone” in Using TeleVantage for more information.
Sayson 390/480e Phones for TeleVantage 19
Screen States & Softkeys
Tip: Do not use at the top of the phone to
place callers on hold. This simply mutes the call and
they will not hear any on-hold music connected to
your TeleVantage system.
Parking Calls
To place a call on hold so that it can be retrieved from
another extension, you must park the call. The most
common park method is the System Park. While con-
nected to a call:
1. Press Park
2. Listen for the orbit number
3. Press Hangup
To retrieve the parked call from any extension:
1. Press Pickup from the idle state screen
2. Press Park,enter the orbit number and press
Done.
Conference Calls
Conference calling is supported for up to seven parties
with the TeleVantage system. While connected to the
first party:
1. Press Conf
2. Enter the extension or (9) + outside number that
you wish to add to the conference
3. Wait for the party to answer and press Conf.In to
create the conference or
4. Press Back to cancel the conference and go back to
the original caller
5. To add more members to the conference, press Add
Sayson 390/480e Phones for TeleVantage
18

Intercom Setup
To configure your TeleVantage system to support inter-
com, in the Artisoft TeleVantage Client:
Voice-first
The Voice-first feature connects all internal calls to your
extension automatically after one ring. If you are unable
to select Voice-first answering in Tools>Options>
Phone, check with your TeleVantage administrator to
make sure that your extension is configured for Voice-first.
Sayson 390/480e Phones for TeleVantage 21
Inbound Call State
When someone calls your extension, you will see the
Inbound Call screen.
To answer the call:
1. Press Answer for hands free operation.
2. Press in the 390 or / in the 480e for
hands free operation.
3. Pickup the handset.
When you answer the call, the screen will change to
the Connected State. If you ignore the call, it will go to
voicemail and the phone will return to the Idle State
screen.
Sayson 390/480e Phones for TeleVantage
20
1. Select Tools>Options>Phone
2. Set Analog phone type
to “Aastra PowerTouch”
3. Make sure “Message waiting
indicator” is selected.

Additional
TeleVantage Codes
Phone Status Information
You can find out the extension of your phone by
pressing *0. Your Televantage System will tell you your
phone's station number and its current extension.
Hands-free Answering
You can receive or place calls while the phone is off-
hook using hands-free answering. To enable hands-free
answering, press *10 at the dial tone. You will hear
“Hands-free answering is on.” To disable hands-free
answering, press *10 at the dial tone. You will hear
“Hands-free answering is off.” For more information,
please see “Using hands-free answering” in Using
TeleVantage.
Placing Calls to an IP Address
If your TeleVantage system supports placing calls over
the Internet, you can dial an IP address directly from
your phone. First dial your office's access code for
Internet calls, then dial the IP address, entering stars
(*) instead of periods (.).
Call Announcing
With call announcing turned on in your TeleVantage
Client, you can screen incoming calls verbally. Callers
will be prompted for their names with which the sys-
tem will use to announce the call to you. At that point,
Sayson 390/480e Phones for TeleVantage 23
To configure your TeleVantage system to support
Voice-first, your Televantage administrator must first
go to Tools>System Settings>General in Artisoft
TeleVantage Administrator and select “Allowing voice-
first answering.” Then, in the Artisoft TeleVantage
Client:
Please note that the Intercom feature only works in
TeleVantage 5.0 and up. If your 390/480e phone does
not already have the latest programming that supports
Intercom and Voice-first, call Sayson Technologies Ltd.
at 604-730-1842.
Sayson 390/480e Phones for TeleVantage
22
1. Select Tools>Options>Phone
2. Set Analog phone
type to “Aastra
PowerTouch”
3. Make sure “Message waiting
indicator” is selected.
4. Make sure “Voice-first
answering” is selected.

Interactive
Branding
Interactive Branding allows you to personalize your
phone with two lines of custom text on your phone
Idle State screen via the web. Each line can be up to 20
characters long.
Please go to www.sayson.com. Click on Products and
then on Interactive Branding.
In the two fields provided, please type in the informa-
tion you want to place on your screen. Then press the
submit button.
Please follow the instructions you are given on the
next page.
Sayson 390/480e Phones for TeleVantage 25
you can press ‘1’ to connect to the call or ‘2’ to send
the call directly to voicemail.
Disabling Call Waiting for a Call
To disable call waiting for a call, press *70 and dial the
number. You do not hear the call waiting tone during
that call. Incoming calls while you are on that call are
sent directly to your voice mail. After the call ends, call
waiting is enabled again.
Putting a Call on Silent Hold
Press Flash 7 to put a caller on “silent hold.” With
silent hold, you do not hear the cycling menu prompts.
The caller still hears hold music. Silent hold is useful
for headset or speakerphone users.
Entering an Account Code for a
Call
If your company requires you to associate an account
code with your call, you can press Flash *11 at any
time during a call to enter an account code. See
“Entering account codes when placing call” in Using
TeleVantage for more information, including what to do
if the system prompts you to enter an account code
for an outgoing call.
Outside Call Blocking
You can block access to all outside lines by pressing
#38. Pressing #38 a second time restores the system
to its normal outside calling status.
Sayson 390/480e Phones for TeleVantage
24

Customizing Your
Phone—Options
Menu
There are six configuration options in the model 390
and nine in the model 480e, both accessed by pressing
.
Setting your Options
1. Press to enter the Options List.
2. Use and to scroll through the list of nine
options.
3. Press the Show softkey to configure an option.
4. Use the softkeys to change a selected option.
5. Press the Done softkey at any time to exit the
option, or press to exit the Options list.
1. Language – Select a language for the display
prompts (English, French, or Spanish).
Sayson 390/480e Phones for TeleVantage 27
Other Phone
Features
480e special features not found on the 390
• Headset mode: Activate headset with the touch of a
button without losing the ability to use speaker-
phone or handset. The 480e is equipped to accept
headsets with either a RJ22 or a 2.5mm standard
jack
• Security Numbers: This feature prevents selected
numbers from appearing on the display screen when
dialed or redialed.
• Live Dial Pad.
• Data port: Fax/Modem.
• Displays time and date, along with New Callers,
Message Waiting, and Extension in
Use status display text.
• Multi-functional FSK and Voltage Message waiting
indicator (for Incoming Call, Extension-in-Use,
Message Waiting, and Hold).
Sayson 390/480e Phones for TeleVantage
26

access codes etc. When a security number is used, your
telephone displays the asterisk * symbol for all digits
entered after the security number and the digits do not
appear in the Redial list display. Up to three security
numbers can be created using this option. Press the
Change softkey and then enter the security number.
8. Live Dialpad – Use this option to turn on or off
the dial pad mode. With live dialpad on, the telephone
automatically dials out and turns on Handsfree as
soon a dial pad key or softkey is pressed. With live
dialpad off, you must dial the number first and then lift
the handset or press the press the button in
the model 390 or / button in the 480e. Press the
Change softkey to turn on or off the dial pad mode.
9. Set Audio – The Model 480e telephone allows you
to use a handset, headset or handsfree to handle
incoming and outgoing calls. This option provides dif-
ferent combinations of these three methods to provide
maximum flexibility in handling calls. There are four
options to choose from:
• Handsfree – this is the default setting. Calls can
be made or received using the handset or handsfree
speakerphone and can be switched between the two
modes.
• Headset – choose this setting if you want to make
or receive all calls using a headset. (Note: If this
option is chosen, the handsfree speakerphone will
not function.)
• Spkr/Hset – calls will be sent to the handsfree
speakerphone. By pressing the / button on the
phone you can switch between the handsfree speak-
erphone and a headset.
Sayson 390/480e Phones for TeleVantage 29
Customizing Your Phone
2. Time /Date – Use this option to change the time
and date setting on the display. Press the appropriate
softkey to increase that item by 1. For example, press
the Hour softkey to increase the hour from 1 to 2.
Note: The Sayson phone sets the time and the date when you
receive your first call.
3. Set ring tone – Press the Change softkey to
select one of four ring tones.
4. Clear Message Waiting – Sometimes the
Message Waiting prompt will appear and the
light will flash when there are no messages waiting on
your Voice Mail service. When in this option, select the
Clear softkey to clear the prompt and flashing light.
The light will flash again when there are new messages
waiting.
5. Area Code – In some locations, you cannot dial a
local number using the area code. By default, incoming
calls are recorded with area codes in the Callers List.
This option allows you to enter up to three local area
codes to be removed from incoming calls. Press the
Change softkey to enter an area code.
6. Contrast Level – Use the Change softkey to
cycle through 8 contrast settings, which brighten or
darken the display
The next options are exclusive to the model
480e:
7. Security Numbers – This option allows you to
keep selected numbers from appearing on the screen
when dialed. Use this option to protect passwords,
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Headset Operation
The model 390 phone is headset compatible and the
480e is equipped with headset mode.
Contact your telephone equipment retailer or distribu-
tor to purchase a headset. Customers should read and
observe all safety recommendations contained in head-
set operating guides when using any headset.
Tip: You can use the TeleVantage hands-free answer-
ing (*10) in conjunction with your headset to handle
calls. For more information, please refer to the section
on hands-free answering in Using TeleVantage.
Using a headset with your Sayson
390
Making calls using a headset
1. Remove the handset from the phone cradle to get a
dial tone.
2. Dial the number.
3. To end the call, return the handset to the phone cra-
dle.
Receiving calls using a headset
1. When you receive an incoming call remove the
handset from the phone cradle
2. To end the call, return the handset to the phone cra-
dle.
Sayson 390/480e Phones for TeleVantage 31
• HSet/Spkr – calls will be sent to the headset. By
pressing the / button on the phone you can
switch between the headset and the handsfree speak-
erphone.
Predialing a Number
Predialing lets you view a number before you dial.
Enter the number using the dial pad and before lifting
the handset. Use the Backspace softkey or to
correct any errors. To dial the number your can either
lift the handset, press the Dial softkey, or press the
button in the model 390 or / in the
480e. If you have the model 480e phone you can turn
off this option using Live Dial Pad feature.
Using the Redial List
The Redial List records the last 10 numbers you dialed.
Redialing a Number
1. Press to view the Redial List.
2. Use the and keys to
move the cursor to the number you want to dial.
3. Lift the handset to dial the number, or press the
Dial softkey or press the button in the
model 390 or / in the 480e.
Deleting the Redial List
1. Press to view the Redial List.
2. Press the DeleteList softkey.
3. Press the Delete softkey to confirm.
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30