Sayson Sayson AltiTouch 390 User manual

Pocket User Guide
390/480e for
TeleVantage

Revised: May 6, 2004
390/480e for
TeleVantage
User Guide

Contents
Introduction........................................................................1
Installation ..........................................................................1
1. Connect the handset cord ........................................1
2. Attach the stand ........................................................1
3. Connect the cords......................................................2
4. Press the cords into grooves....................................2
5. Install the phone ........................................................2
6. Install on a wall ..........................................................3
7. Insert number card ....................................................4
Screen and Softkey Setup ..............................................5
Screen States and Softkeys ............................................8
Idle State 1......................................................................8
Pickup Menu Screen ......................................................9
Hold—Held Calls Pickup........................................9
Park—System Call Park Pickup..............................9
Manage—Multiple Held Calls Pickup ..................9
AnyRing—System Call Pickup ............................10
ExtRing—Individual Call Pickup ........................10
Dial Menu......................................................................10
ByName—Dial by Name ......................................10
LastNum—Last Number Redial..........................11
LastClr—Dial Last Caller......................................11
VMail ..........................................................................11
Intercom ........................................................................11
Status Menu Screen......................................................12
Avail ..........................................................................12
DND ........................................................................12
Meetng......................................................................13
Sayson 390/480e Phones for TeleVantage
ii Sayson 390/480e Phones for TeleVantage iii
Sayson Technologies Ltd. will not accept liability for any
damages, including long distance charges, which result from
unauthorized and/or unlawful use.
While every effort has been made to ensure accuracy, Sayson
Technologies Ltd. will not be liable for technical or editorial
errors or omissions contained within this documentation.
The information contained in this documentation is subject
to change without notice.
Sayson Technologies Ltd.
Tel. [phone]
Fax. [phone]
www.sayson.com
[email protected]
Copyright 2002 Sayson Technologies Ltd.
All Rights Reserved. Printed in Canada

1. Language..............................................................27
2. Time/Date ..........................................................28
3. Set ring tone ........................................................28
4. Clear Message Waiting ......................................28
5. Area Code............................................................28
6. Contrast Level ....................................................28
7. Security Numbers ..............................................28
8. Live Dialpad ........................................................29
9. Set Audio ............................................................29
Predialing a Number....................................................30
Using the Redial List....................................................30
Redialing a Number................................................30
Deleting the Redial List ........................................30
Headset Operation ........................................................31
Using a headset with your Sayson 390 phone ........31
Using a headset with your Sayson 480e phone ......33
Dataport Operation........................................................34
Adjusting the Volume....................................................35
Status Lights ....................................................................36
Speaker Light ................................................................36
Telephone Light............................................................36
Timing a Call ................................................................36
Additional Phone Features ..........................................37
Emergency Service Feature ........................................37
Using the Directory ....................................................37
Adding a Name & Number to the Directory......37
Entering Letters and Characters ..........................38
Finding Entries in the Directory..........................39
Changing Entries in the Directory ......................39
Copying from the Callers List, the Redial
List, or the Display to the Directory ..................39
Sayson 390/480e Phones for TeleVantage v
On Vac......................................................................13
Out ..........................................................................13
Idle State 2 ..................................................................14
CallFwd—Call Forwarding....................................14
Greetng—Greeting Menu ....................................14
SendMsg—Send Message......................................14
Connected State ........................................................15
Transferring Calls....................................................16
Consultation ......................................................17
Placing a Call on Hold ..........................................17
Parking Calls ............................................................18
Conference Calls ....................................................18
Handling Multiple Calls ........................................19
Call Waiting ........................................................19
Inbound Call State ....................................................20
Intercom Setup................................................................21
Voice-first ......................................................................21
Additional TeleVantage Codes ..................................23
Phone Status Information ..........................................23
Hands-free Answering ................................................23
Placing Calls to an IP Address ..................................23
Call Announcing ..........................................................23
Disable Call Waiting for a Call ..................................24
Putting a Call on Silent Hold ....................................24
Entering an Account Code for a Call ......................24
Outside Call Blocking..................................................24
Interactive Branding......................................................25
Other Phone Features ..................................................26
480e special features not found on the 390 ............26
Customizing Your Phone—Options Menu ............27
Setting your Options....................................................27
Sayson 390/480e Phones for TeleVantage
iv
Contents

Introduction
This manual covers the use of the Sayson 390/480e
phone with the TeleVantage phone system. The Sayson
390/480e phone provides an easy-to-use interface
through its large screen and 6 softkeys. By providing
this interface, the user no longer has to remember all
the phone feature codes to perform functions such as
call handling, or extension management.
This manual should therefore be used in place of the
“Using the Telephone” portion of Using TeleVantage.
Please continue to refer to Using TeleVantage for all
other TeleVantage features.
Installation
1. Connect the handset cord
Turn the telephone over and locate the handset jack
marked . Insert one end of handset cord into the
jack until it clicks into place. Then route the handset
cord through the groove as shown in the illustration
on the next page. Attach the handset to the other end
of the handset cord.
2. Attach the stand
If you plan to mount the phone on the wall you do
not need to attach the stand—skip this step. If you
plan to use the phone on a desk, attach the stand by
inserting the tabs on the stand (marked with ) into
the slots on the bottom of the telephone. For a higher
viewing angle, use the slots marked . For a lower
viewing angle, use the slots marked . Then rotate
the stand towards the phone until it snaps into place.
Sayson 390/480e Phones for TeleVantage 1
Dialing from the Directory ..................................40
Deleting an Entry from the Directory................40
Deleting all Entries in the Directory ..................40
Locking the Directory............................................41
Unlocking the Directory........................................41
Using the Callers List ..................................................41
Viewing the Callers List ........................................41
Calling an Entry in the Callers List ....................42
Copying from the Callers List to the
Directory ..................................................................42
Changing a Number in the Callers List
before Dialing..........................................................42
Deleting an Entry in the Callers List ..................43
Deleting all Entries in the Callers List ................43
FAQ ....................................................................................44
Limited Warranty............................................................47
Exclusions......................................................................47
Warranty Repair Services ............................................48
After Warranty Service................................................48
Important Safety Instructions ....................................49
Installation ....................................................................49
Use ..................................................................................50
US Regulations—Please Read Carefully ................51
Federal Communications Commission (FCC)
Notice ..........................................................................51
EMI/EMC (FCC Part 15)............................................54

it rests on the stand. Connect the phone cord to a
phone jack and plug the power adapter into a power
outlet.
6. Install the phone on a wall
A. Connect the cord to the wall jack.‡
B. Coil the phone cord into the space provided on the
back of the phone.
C. Align the telephone so the hooks on the wall plate,
align with the wall-mount slots on the back of the
phone, as shown here.
D. Push the phone onto the pegs, and then slide it
down until it is secure
E. Plug the power adaptor into a power outlet
Sayson 390/480e Phones for TeleVantage 3
Installation
3. Connect the cords
If you attached the stand to install the phone on a
desk, route both the phone cord and power adapter
cord through the opening in the stand. Insert the
phone cord into the slot on the back of the telephone
marked until it clicks into place. Insert the power
cord into the power jack marked .
Note: You should connect the power adaptor to a surge
protector or power bar.
4. Press the cords into grooves
Press the cords into two of the grooves provided on
the bottom the stand. This will allow the stand to sit
flat on a desk surface.
5. Install the phone
If you have installed the stand and are using the
phone on a desk—simply turn the telephone over so
Sayson 390/480e Phones for TeleVantage
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‡Note: You may wish to purchase a short phone cord from a
local supplier for a wall installation.

Screen and
Softkey Setup
After the phone is plugged in and powered up, lift the
handset. If softkey‡labels appear on the screen as
shown next, your phone set up is complete. If this is
the case, skip to the next chapter Screen States and
Softkeys.
If softkey labels do not appear on screen:
1. Please dial 1-866-732-8791 (toll free for most States
within North America) or 604-629-4976 to program
your phone
2. At the voice prompt press 2 to download program-
ming. You will see the next screen, please wait. (No
more than ten seconds).
Sayson 390/480e Phones for TeleVantage 5
7. Insert number card
Write your telephone number on the number card, and
place it into the card slot on the telephone, located
under the mouthpiece in the handset cradle. Gently
bend the clear plastic lens into the slot, over the num-
ber card.
Sayson 390/480e Phones for TeleVantage
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‡The softkeys are the 6 buttons on either side of the screen.
The softkey labels are the text that appears beside the buttons

4. Next, the screen should say either Accept
download from Artisoft Slot 2 or
Slot 4, please press Yes again.
5. Last, the screen should say Download
complete and the phone hangs up itself.
Note: If the screen displays Phone ID not found ,
please press the Agent softkey to connect with an agent.
Sayson 390/480e Phones for TeleVantage 7
Screen & Softkey Setup
3. When the screen displays the prompt, “Do you have
a passcode?” select the No.
The screen should now say Accept Download
from Sayson Slot 1. Please press Yes.
Caution: DO NOT pres Yes during a beep. If you
do you may hear a noise similar to a dial up modem or
fax machine. If this happens please hang up and try
again.
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Getting CPE ID...
Do you have a
passcode
-Yes No-
Quit-

Pickup Menu Screen
Press the Pickup softkey and the Ringing Hold
Parked Call Pickup screen will appear. This
screen will allow you to pick up calls ringing at another
extension or retrieve parked calls.
Hold — Held Calls Pickup
Pressing this button will retrieve the last held call in
your extension.
Park — System Call Park Pickup
A system parked call can be picked up at another sta-
tion by pressing this button. You will be prompted to
enter the 2-digit “location” number where the call is
parked and then press Done.
Manage — Multiple Held Calls Pickup
If you have more than one call held at your extension,
pressing this button will allow you to select the held
call you wish to pick up. Simply follow the voice
prompts to select the call.
Sayson 390/480e Phones for TeleVantage 9
Screen States and
Softkeys
The Sayson phones contain three screen states—Idle,
Connected and Inbound. These screen states have
softkeys to help you make and manage your calls more
easily.
Idle State 1
The Idle State is the screen you will see most often. It
allows you to make calls, pick up calls, check voicemail
and perform extension management.
Note: When you place the handset in the cradle or press
the button when the handset is in the cradle, the Idle
State screen will go away for 7 seconds. If you need the Idle
State functions immediately, press the button in the
model 390 or /in the model 480e, or pickup the hand-
set.
Sayson 390/480e Phones for TeleVantage
8

letters of the name beginning with last name followed
by the first name and #. Use ‘1’ for Q and Z. The sys-
tem will search until a unique name is found and will
call the extension associated with the name.
LastNum — Last Number Redial
The TeleVantage system saves and redials the last num-
ber dialed.
LastClr — Dial Last Caller
Pressing this button will dial the last person who called
you.
Vmail — Accessing Voicemail
The Vmail button on the Idle State screen will access
your voicemail box. For more information on this fea-
ture, please review the “Voicemail” section of Using
TeleVantage.
Intercom
You can Intercom other Sayson phones on your
TeleVantage phone system.
Note: To configure your TeleVantage system to support
Intercom go to section “Intercom Setup.”
To make an intercom call on your Sayson 390 or
480e phone:
1. Press the Intrcom softkey or dial *15.
2. Enter the extension or workgroup number.
3. Follow the screen/voice prompts.
Sayson 390/480e Phones for TeleVantage 11
Screen States & Softkeys
AnyRing — System Call Pickup
Pressing this button will answer call ringing at any
other phone in the office. You will be prompted to
enter the extension of the phone that you want to
answer if more than one phone is ringing.
ExtRing — Individual Call Pickup
You will be prompted to enter the extension of the
ringing phone. Press Done and you will be connected
to the call ringing at that extension.
Dial Menu Screen
Press the Dial softkey and then Dial Options.
This screen will allow you to dial by name, last number
redial or last caller.
Note: In any option, after dialing an extension or outside
number, the screen will switch to the connected state.
ByName — Dial by Name
When you press this key, you will be prompted to enter
Sayson 390/480e Phones for TeleVantage
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