Sayson Sayson AltiTouch 390 User manual

390/480
Phone for
AltiGen
User Guide
Last revised: April 15, 2004

Contents
Introduction ................................................................................................1
Installation ................................................................................................1
1. Connect the handset cord................................................................1
2. Attach the stand ................................................................................2
3. Connect the cords ............................................................................2
4. Press the cords into grooves ..........................................................2
5. Install the phone................................................................................3
6. Install the phone on a wall ..............................................................3
7. Insert number card............................................................................4
Screen and Softkey Setup............................................................................4
Screen States and Softkeys ....................................................................7
Idle State 1 ............................................................................................7
Pickup Menu Screen..............................................................................8
AnyRing - System Call Pickup......................................................8
ExtRing - Individual Call Pickup ................................................8
SysPrk - System Call Park Pickup ................................................8
ExtPrk - Personal Call Park Pickup ............................................9
System Call Park Pick up or SysPrk+ ........................................9
Intercom ..............................................................................................11
Dial Menu Screen ................................................................................12
ByName - Dial by Name ............................................................12
LastNum - Last Number Redial ................................................12
LastClr - Dial Last Caller ............................................................12
SySpeed - System Speed Dial ....................................................12
Directory Services or DirSrv+ ..................................................13
ExtList - Extension List Directory......................................13
SySpeed - System Speed Dial Directory ............................16
VMail Menu Screen - Accessing AltiMail........................................17
Visual Voice Mail or VMail+......................................................17
To access Visual Voice Mail..................................................18
To play messages ....................................................................19
To delete messages ................................................................20
To save messages....................................................................20
Idle State 2 ..........................................................................................22
ExtMgmt - Extension Management Options ................................22
CallFwd - Call Forwarding ..........................................................23
Greetng - Greeting Menu............................................................23
390/480 Phone for AltiGen User Guide
ii 390/480 Phone for AltiGen User Guide iii
Sayson Technologies Ltd. will not accept liability for any
damages, including long distance charges, which result from
unauthorized and/or unlawful use.
While every effort has been made to ensure accuracy, Sayson
Technologies Ltd. will not be liable for technical or editorial
errors or omissions contained within this documentation.
The information contained in this documentation is subject
to change without notice.
Sayson Technologies Ltd.
Tel. [phone]
Fax. [phone]
www.sayson.com
[email protected]
Copyright 2002 Sayson Technologies Ltd.
All Rights Reserved. Printed in Canada

2. Time / Date ..............................................................................39
3. Set ring tone ..............................................................................39
4. Clear Message Waiting ............................................................39
5. Area Code..................................................................................39
6. Contrast Level ..........................................................................39
7. Security Numbers ....................................................................39
8. Live Dialpad ..............................................................................40
9. Set Audio ..................................................................................40
Predialing a Number ............................................................................41
Using the Redial List ..........................................................................41
Redialing a Number ............................................................................41
Deleting the Redial List ......................................................................41
Headset Operation ................................................................................42
Using a headset with your Sayson 390 phone ................................42
Using a headset with your Sayson 480e phone ..............................42
Dataport Operation ................................................................................44
Adjusting the Volume ............................................................................45
Status Lights ............................................................................................45
Speaker Light........................................................................................45
Telephone Light ..................................................................................45
Timing a Call ........................................................................................45
Display Prompts ..................................................................................45
Additional Phone Features ..................................................................47
Emergency Service Feature................................................................47
Using the Directory ............................................................................47
Adding a Name and Number to the Directory ......................47
Entering Letters and Characters ................................................48
Finding Entries in the Directory................................................49
Changing Entries in the Directory ............................................49
Copying from the Callers List, the Redial List,
or the Display to the Directory..................................................49
Dialing from the Directory ........................................................50
Deleting an Entry from the Directory......................................50
Deleting all Entries in the Directory ........................................50
Locking the Directory..................................................................50
Unlocking the Directory..............................................................51
Using the Callers List ..................................................................51
Viewing the Callers List ..............................................................51
Calling an Entry in the Callers List ..........................................51
Copying from the Callers List to the Directory ......................52
390/480 Phone for AltiGen User Guide v
Logout - Station Logout..............................................................23
Login - Station Login ..................................................................23
Status - Feature Status Check ....................................................23
DND - Do Not Disturb ....................................................................23
Paging ..................................................................................................24
AudPage - Overhead Paging ......................................................24
TrkPage - Overhead Zone Paging ............................................24
Workgroup Options ............................................................................25
WGLogin - Workgroup Login....................................................25
WGLogout - Workgroup Logout ..............................................25
Ready - Status Ready ....................................................................25
Wait - Status Not Ready ..............................................................26
Connected State ................................................................................26
Transferring Calls ................................................................................27
To transfer a call to another extension ....................................27
To transfer a call to an outside number....................................27
To transfer a call to a voice-mail box ........................................28
To transfer a caller to the voicemail system ............................28
Consultation ..................................................................................28
Hold - Parking Calls ............................................................................29
Placing a Call on Hold ................................................................29
Parking Calls ..................................................................................29
Conference Calls..................................................................................29
Handling Multiple Calls ......................................................................30
Single Call Waiting ..............................................................................31
Multiple Call Waiting ..........................................................................32
Inbound Call State............................................................................33
Interactive Branding ..............................................................................34
Additional AltiWare codes ....................................................................35
Station Privilege Override ..................................................................35
Intercom Call........................................................................................35
Station Speed Dial ..............................................................................35
Feature Tips ..........................................................................................35
Silent System Call Park ......................................................................36
Operator Off-Line ..............................................................................36
Outside Call Blocking ........................................................................36
Other Phone Features............................................................................37
480 special features not found on the 390 ......................................37
Customizing your phone - Options Menu ......................................38
Setting your Options ..........................................................................38
1.Language ....................................................................................38
390/480 Phone for AltiGen User Guide
iv
Contents

Changing a Number in the Callers List
before Dialing................................................................................52
Deleting an Entry in the Callers List ........................................53
Deleting all Entries in the Callers List ......................................53
FAQ..............................................................................................................53
Limited Warranty ....................................................................................57
Exclusions ............................................................................................57
Warranty Repair Services....................................................................57
After Warranty Service........................................................................57
Important Safety Instructions ............................................................58
Installation ............................................................................................58
Use ........................................................................................................59
US Regulations - Please Read Carefully..........................................61
Federal Communications Commission (FCC) Notice ..................61
EMI/EMC (FCC Part 15)..................................................................63
390/480 Phone for AltiGen User Guide
vi 390/480 Phone for AltiGen User Guide 1
Introduction
This manual covers the use of the 390 and 480 phones
programmed for AltiGen phone system. This program-
ming provides an easy-to-use interface through the
phones’ large screens and 6 softkeys. By using this
interface you no longer have to remember all the phone
feature codes to perform functions such as call han-
dling, or extension management.
This manual should therefore be used in place of the
"Telephone User Interface Quick Reference" provided
with the phone. Please continue to refer to your
AltiServ Users Guide for all other AltiServ features.
Installation
1. Connect the handset cord
Turn the telephone over and locate the handset jack
marked . Insert one end
of handset cord into the
jack until it
clicks into
place. Then
route the
handset cord
through the
groove as
shown in the
illustration.
Attach the
handset to the
other end of
the handset
cord.

5. Install the phone
If you have installed the stand and are using the
phone on a desk:
Turn the telephone over so it rests on the stand.
Connect the phone cord to a phone jack and plug the
power adapter into a power outlet.1
6. Install the phone on a wall
A. Connect the cord to the wall jack.2
B. Coil the phone cord into the space provided on the
back of the phone.
C. Align the telephone so the hooks on the wall plate
align with the wall-mount slots on the back of the
phone, as shown here.
D. Push the phone onto the pegs, and then slide it
down until it is secure.
E. Plug the power adaptor into a power outlet.1
390/480 Phone for AltiGen User Guide 3
Installation
2. Attach the stand
If you plan to mount the phone on the wall, you do not
need to attach the stand; skip this step. If you plan to
use the phone on a desk, attach the stand by inserting
the tabs on the stand (marked with ) into the slots on
the bottom of the telephone. For a higher viewing
angle, use the slots marked . For a lower viewing
angle, use the slots marked . Then rotate the stand
towards the phone until it snaps into place (B).
3. Connect the cords
If you attached the stand to install the phone on a
desk, route both the phone cord and power adapter
cord through the opening in the stand. Insert the phone
cord into the slot on the back of the telephone
marked until it clicks into place. Insert the power
cord into the power jack marked .
4. Press the cords into grooves
Press the cords into two of the grooves provided on
the bottom the stand so that the stand will sit flat on a
desk.
390/480 Phone for AltiGen User Guide
2
1Note: You should connect the power adaptor to a surge protector
or power bar.
2Note: You may wish to purchase a short phone cord from a local
supplier for a wall installation.

2. At the voice prompt press 2 to download program-
ming. You will see the next screen, please wait. (No
more than ten seconds).
3. When the screen displays the prompt, Do you
have a passcode? select the No.
390/480 Phone for AltiGen User Guide 5
Installation
7. Insert number card
Write your telephone number on the number card, and
place it into the card slot on the telephone, located
under the mouthpiece in the handset cradle. Gently
bend the clear plastic lens into the slot, over the num-
ber card.
Screen and Softkey Setup
After phone is plugged in and powered up, lift the
Handset. If softkey‡labels appear on the screen as
shown next, your phone set up is complete. If this is
the case, skip to Screen States and Softkeys.
If softkey labels do not appear on screen:
1. Please dial 1-866-732-8791 (toll free for most States
within North America) or 604-629-4976 to program
your phone
390/480 Phone for AltiGen User Guide
4
‡The softkeys are the 6 buttons on either side of the screen. The
softkey labels are the text that appears beside the buttons
Getting CPE ID...
Do you have a
passcode
-Yes No-
Quit-

Screen States
and Softkeys
The Sayson programming for AltiGen contains three
screen states—Idle, Connected and Inbound. These
screen states have softkeys to help you make and man-
age your calls more easily.
Idle State 1
The Idle State is the screen you will see most often.
You can pickup calls, make calls, check voicemail and
perform extension management in this state.
Note: When you place the handset in the cradle or press
the button when the handset is in the cradle, the Idle
State Screen will go away for 7 seconds. If you need the Idle
State functions immediately, press the button in the
model 390 or /in the model 480 or pickup the handset.
390/480 Phone for AltiGen User Guide 7
The screen should now say Accept Download
from AltiGen Slot 1. Please press Yes.
Caution: DO NOT press Yes during a beep. If
you do you may hear a noise similar to a dial up
modem or fax machine. If this happens please hang
up and try again.
4. Next, the screen should say either Accept
download from Sayson Slot 2 or
Slot 4,please press Yes again.
5. Last, the screen should say Download
complete and the phone hangs up itself.
Note: If the screen displays Phone ID not found,
please press the Agent softkey to connect with an agent.
390/480 Phone for AltiGen User Guide
6

ExtPrk – Personal Call Park Pickup
Use this button to pick up a personal parked call at any
extension.
1. At the screen prompt, enter the extension of the
parked call.
2. Press the Done softkey to connect to the parked
call.
System Call Park Pick up or SysPrk+
The Visual System Park Pickup offers a graphical way of
handling your parked calls in your system. SysPrk+
displays a list of your parked calls, so you can:
• View the caller’s and phone number, when the call
was parked and by whom.
• Choose which call retrieve and retrieve it at the
touch of a softkey.
To view your parked calls:
1. Press Pickup on the Idle Screen.
2. Press SysPark+ and you will see the next screen:
Note: It is normal to hear a beep and a short pause before the
screen appears. If you do not see this screen, contact your system
390/480 Phone for AltiGen User Guide 9
Softkeys & Screen States
Pickup Menu Screen
Press the Pickup softkey and the Ringing &
Parked Call Pickup screen will appear. This
screen allows you to pick up calls ringing at another
extension or to retrieve parked calls.
AnyRing – System Call Pickup
Pressing this button will answer call ringing at any
other phone in the office (oldest call first).
ExtRing – Individual Call Pickup
Use this softkey to connect to a call ringing at another
extension:
1. Enter the extension number of the ringing phone.
2. Press the Done softkey.
SysPrk – System Call Park Pickup
Use this softkey to pick up a system parked call:
1. Press the SysPrk softkey.
2. Enter the 2-digit park number at the screen prompt.
3. Press Done softkey to continue.
390/480 Phone for AltiGen User Guide
8

Intercom‡
You can Intercom other Sayson Plus phones on your
AltiServ system.
1. Press the Intrcom softkey.
2. Enter the extension you wish to call.
3. Press the Done softkey.
390/480 Phone for AltiGen User Guide 11
Softkeys & Screen States
390/480 Phone for AltiGen User Guide
10
administrator to make sure the Sayson software has been
installed on your server.
To retrieve the call:
1. Use the and buttons to move the cursor
to the call you want to retrieve.
2. Press the Pickup softkey to retrieve the call.
If you want to see caller’s name and by whom the call
was parked, you can use the button.
You can also retrieve calls from this screen using the
same procedure. Use the button to go back to the
first screen
Label Definition
#System Park Number
Caller ID Phone number of parked caller
Time Time when call was parked in
24 hr format
Name Name of Parked Caller (if available
through caller ID service)
Parked by Extension and name of person that
originally parked the call
Pickup Softkey retrieves the parked call
Refresh Softkey updates the list of parked
calls
Hangup Exit Syspark+ feature and return
phone to idle state.
‡Requires the 12 port PCI Analog Station Board (ALTI-TTAS-12)
installed on the AltiGen system. Any phone on the system can inter-
com the latest Sayson phone. If an extension is not connected to the
12 port PCI Analog Station Board and is intercommed, it will ring
and go into voice.

1. Enter the 2-digit system speed dial number at the
prompt.
2. You will be connected to the preprogrammed
number.
Note: In any option, after dialing an extension or out-
side number, the screen will switch to the connected
state
Directory Services or DirSrv+
The directory services present a graphical way of looking
up phone numbers. DirSrv+ offers two directories:
• ExtList – Full office Extension list.
• SySpeed – Listing of System speed dials
Note: It is normal to hear a beep and a short pause before the
Directory Services screen appears. If nothing happens after you
press the DirSrv+ softkey, please contact your system adminis-
trator to install the Sayson software on the AltiWare server.
ExtList – Extension List Directory
To search the extension list, press the ExtList soft-
key. You will see the next screen:
390/480 Phone for AltiGen User Guide 13
Softkeys & Screen States
Dial Menu Screen
From the Idle State screen, press the Dial softkey
and you will see the Dial Options screen.
ByName - Dial by Name
When you press this softkey, you will be prompted to
enter letters of the name beginning with last name fol-
lowed by the first name and #. Use 1 for Q and Z.
The system will search until a unique name is found
and will call the extension associated with the name.
LastNum – Last Number Redial
You can use LastNum softkey to redial the last out-
going call.
LastClr – Dial Last Caller
You can use LastClr softkey to call the last incom-
ing call.
SySpeed – System Speed Dial
The System Speed Dial numbers are programmed and
provided by the System Administrator. You can access
the System Speed Dial using the SySpeed softkey:
390/480 Phone for AltiGen User Guide
12

Use the and keys to move the cursor to
the desired range of names. You can also use the
PgUp and PgDn softkeys if the index table is more
than one page long.
Press the Select softkey to view the list of exten-
sions in that range of names. The next screen will look
like this:
• Dial: Dial the extension indicated by the cursor
• Intrcom: Intercom‡or Set Page the extension
indicated by the cursor .
• Nxt: Displayed when at the first list of extensions.
Will load the next list of extensions
• Prv: Displayed when at the last list of extensions.
Will load the previous list of extensions.
• Prv/Nxt: Displayed for all other cases. Pressing
the Prv/Nxt softkey will take you to the previous
screen unless your cursor is positioned on the last
line. When the cursor is on the last line that reads
Prv/Nxt=Next List. The Prv/Nxt softkey
390/480 Phone for AltiGen User Guide 15
Softkeys & Screen States
Note: Contact your system administrator to configure your
AltiGen server if you do not see these softkeys.
• LstName: Select an extension by last name.
• 1stName: Select an extension by first name.
• ExtNum: Select an extension by number
• Back: Go to Previous Menu
When you press the LstName,1stName or
ExtNum softkey you will see an Index Table as in the
next screen.
390/480 Phone for AltiGen User Guide
14
‡Intercom calls can only be made to other phones. Contact your system
administrator if you're not sure which extensions have this capability.

Use the and keys to move the cursor to the
desired item. You can also use the PgUp and PgDn
softkeys if the list is more than one page long. Press
the Dial softkey to call the selected item.
The Next and Prev softkeys will move to the next
or previous group of numbers on the index table. The
Back softkey will take you back to the index.
VMail Menu Screen — Accessing
AltiMail
Use the Vmail softkey on the Idle State screen to
access the AltiMail system. For more information on
how this feature works, please review the Voicemail
section of the AltiServ User Guide.
Visual Voice Mail or VMail+
Visual Voicemail offers a graphical way of handling
your messages. It displays a list of your voicemails so
you can:
390/480 Phone for AltiGen User Guide 17
Softkeys & Screen States
will take you to the next list of extensions.
• Back: Return to Last Name Index table
• PgUp/PgDn: Moves cursor 4 lines up or down.
•The 1stName and ExtNum softkeys work like this
example except the sort
SySpeed – System Speed Dial Directory
To search and dial the system speed dial list by name,
you can use the SySpeed feature. To access this list:
1. Press the DirSrv+ softkey.
2. Press the SySpeed softkey.
The Speed Dial Index will appear.
Use the and keys to move the cursor to the
desired range of names. You can also use the PgUp
and PgDn softkeys if the index table is more than one
page long.
Press the Select softkey to view the list of items in
that range of names. The next screen will look like
this:
390/480 Phone for AltiGen User Guide
16

After you enter your password, you will see a list of
your voicemail messages.
The cursor preceding the phone number indicates
the active message. Each message header has the caller
ID information preceded by a tag mark. The tag marks
indicate:
To play messages:
1. Use the and buttons to move the cursor
to the message you want to hear
2. Press the Play softkey.
The text Play=Next Stop=Prev will display on
the screen when you have more than one page of mes-
sages.
Please move the cursor to this line and press the
Play softkey to load the next page of messages and
the Stop softkey to load the previous page.
390/480 Phone for AltiGen User Guide 19
Softkeys & Screen States
• Scroll and listen to Voicemail Messages out of
sequence through the phone’s display.
• View time, date, and caller’s phone number on each
message.
• See notification for urgent messages or for messages
retrieved by your email.
• Play, Stop, and Delete Voicemail Messages, or save
them into your Saved Messages box.
• Access new messages log and saved messages log at
the touch of a button.
• Return a call without having to exit your Voicemail Box.
To access Visual Voice Mail:
1. Press the VMail softkey on the Idle screen
2. Press the Vmail+ softkey and you will see a screen
asking for your AltiMail password. Enter it and press
the OK softkey.‡
390/480 Phone for AltiGen User Guide
18
‡Note: It is normal to hear a beep and a short pause before the
Voicemail password screen appears. If nothing happens when you
press the Vmail+ softkey, please contact your system administrator
to ensure the Sayson software is installed and running on the server.
Your administrator can also configure your extension so that you do
not have to enter your password when you press the Vmail+ softkey.
‡All new messages are marked "n" initially. When you re-enter
Vmail+ after listening to your messages, the "n" tag will disappear
and only urgent and forwarded messages will have their correspon-
ding tag marks. Messages that have been heard and downloaded into
your email application are marked with "*".
Tag Message
!Urgent Messages
nNew Messages‡
*Retrieved Messages (as email)
fForwarded Messages

Tips
•You can move to another message and press the
Play softkey even while a message is playing and it
will interrupt the current message and play the new
one.
• Press the Stop softkey during playback to stop the
message.
390/480 Phone for AltiGen User Guide 21
Softkeys & Screen States
To delete messages:
1. Move the cursor to the message you want to
delete.
2. Press the Delete softkey.
3. Wait for the screen to refresh.
To save messages:
1. Move the cursor to the message you want to save.
2. Press the SaveMsg softkey. Wait for the screen to
refresh.
To view saved messages, press the SvdMsgs sofkey.
If you want to see the date and time of the messages
please press the button. To go back to the first
screen use the button
To call someone that left you a voicemail, press the
Dial softkey and the next screen will display:
390/480 Phone for AltiGen User Guide
20
Method of dialing Outcome
Original Caller ID 6045551212
Dial 6045551212
9+ 95551212
91+ 916045551212
10digit 96045551212

CallFwd – Call Forwarding
This softkey toggles Call Forwarding on and off. When
turning Call Forwarding on, you will be prompted for
your password and destination number.
Greetng – Greeting Menu
This softkey allows you to change your greeting. You
will be prompted for your password.
Logout – Station Logout
This softkey deactivates or shuts off your extension,
forwarding all calls to voice mail. This feature can be
used to move your extension from your phone set to
another phone set in the office.
Login – Station Login
This softkey reactivates your extension at your original
phone set or another one. If using a different phone
set, that set must be deactivated for any prior exten-
sion. This can also be used to hear the currently active
extension number for the phone set.
Status – Feature Status Check
This softkey retrieves an announcement about current-
ly activated telephone features. In addition, the dial
tone changes when the following features are activated:
Do Not Disturb, Call Forwarding, Remote Call
Forwarding, Hands-Free Mode, Dial Tone Mute Mode,
Outside Call Blocking (Operator only) and Operator
Off-line (Operator only).
DND – Do Not Disturb
Use this softkey to toggle the Do Not Disturb feature
on and off. While activated, all your calls will be for-
warded to voicemail.
390/480 Phone for AltiGen User Guide 23
Softkeys & Screen States
Idle State 2
To see the Idle State 2 from the Idle Screen State 1 please
press the More softkey. In this state, you can perform
extension management and turn on and off DND feature.
ExtMgmt — Extension Management
Options
Press the More softkey from the Idle screen, then
the ExtMgmt softkey and you will see the Extension
Management Options screen.
390/480 Phone for AltiGen User Guide
22

After 2 rings, you will be connected to the remote
extension and can speak through its speaker.
When you are finished speaking, press the Hangup
softkey and your phone will hang up. The remote
extension will also hang up automatically. 12
Workgroup Options
Press the More softkey form the Idle State screen,
then the WorkGrp softkey and you will see the
Workgroup Options.
WGLogin – Workgroup Login
For workgroup members only: Logs in to a workgroup.
WGLogout – Workgroup Logout
Log out and block workgroup calls but receive other
calls at your extension.
Ready – Status Ready
This softkey tells the system that your extension is
390/480 Phone for AltiGen User Guide 25
Softkeys & Screen States
Paging Menu Screen
Paging
To see the Paging Options screen please press the
Paging softkey on the Idle screen, if you have a
Sayson phone with basic programming. If you have a
Sayson Plus phone from the Idle Screen please press
the More options and then the Paging softkey.
AudPage — Overhead Paging‡
Use the AudPage softkey to connect to the overhead
broadcast system. Speak into the handset and hang up
when finished.
TrkPage – Overhead Zone Paging
You can use this key to perform overhead zone paging.
Simply press this softkey, then the 2-digit paging ID of
the zone you wish to page.
390/480 Phone for AltiGen User Guide
24
‡Note: An internal public address system or a zoned public address
must be installed and connected to the AltiGen system to use these
features.
‡Note: If the remote phone doesn't answer or doesn't hang up after
you press the Hangup softkey, please contact your administrator to
configure the remote extension correctly for intercom.

You can perform all call handling functions such as
Transferring calls, Parking Calls, Conferencing Calls
and Placing Calls on Hold in this state.
TIP: To perform all your call handling functions with-
out having to remember the codes, use the Transfr,
Hold and Conf softkeys. You can also use the
Flash softkey, but you will need to know the AltiGen
keycodes.
Transferring Calls
While connected to a call, you can transfer calls to:
another extension, outside number, a voice-mail box or
the AltiMail voicemail system.
To transfer a call to another extension:
1. Press the Transfr softkey.
2. Enter the extension number.
a. Press the Hangup softkey to complete the
transfer or
b. Wait for the third party to answer. Announce
the transfer. Then press the Hangup softkey
to complete the transfer.
To transfer a call to an outside number:
1. Press the Transfr softkey.
2. Dial the trunk access number (9) + outside
number that you wish to transfer to. If you wish
to do a Centrex transfer‡to an outside number,
390/480 Phone for AltiGen User Guide 27
Softkeys & Screen States
ready to receive workgroup calls. This can be used to
end a call Wrap Up Time delay.
Wait – Status Not Ready
This softkey tells the system not to route workgroup
calls to this extension.
Warning: if you press this button, you will not get any
workgroup calls until you press the Ready softkey.
Connected State
The Connected State Screen will appear when you are
talking to someone on the phone.
TIP: To see the Connected State immediately when
you are retrieving a call or answering a call at another
extension use the Pickup softkey. If you use the
AltiGen keycode—retrieve a parked call (#41) or call
ringing at another extension (#30)—you will have to
wait for the Connected State to appear for a few sec-
onds.
390/480 Phone for AltiGen User Guide
26
‡If you have a Centrex line, you can use this feature to transfer an
external call to an outside number without having to tie up two
trunk lines. Once the transfer is complete, the external caller's line
connects directly to the outside number. Since there are no longer
any connections to internal users, internal trunk lines are then
dropped, freeing up system trunk line resources for other calls.

Hold — Parking Calls
Placing a Call on Hold
To place a call on hold, press the Hold or Transfer
softkey.
TIP: Do not use the button at the top of the
phone to place callers on hold. This simply mutes the
call and they will not hear any on-hold music connect-
ed to your AltiGen system.
DO NOT HANG UP YOUR PHONE at this
point. To retrieve the held call, press the Back softkey.
Parking Calls
To place a call on hold so that it can be retrieved from
another extension, you must park the call. The most
common park method is the System Park.
1. Press the Hold softkey.
2. Press the Syspark softkey.
3. Listen for the park number.
4. Press the Hangup softkey.
To retrieve the parked call from any extension:
1. Press the Pickup softkey from the idle state
screen.
2. Press the SysPrk softkey.
3. Enter the park number.
4. Press the Done softkey
Conference Calls
The AltiGen system supports conference calls for up
to six parties. To use this feature, while connected to
the first party:
1. Press the Conf softkey.
2. Enter the extension or (9) + outside number that
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Softkeys & Screen States
use (*9) + outside number.
a. Press the Hangup softkey to complete the
transfer or
b. Wait for the third party to answer. Announce
the transfer. Press the Hangup softkey to
complete the transfer.
To transfer a call to a voice-mail box
1. Press the Transfr softkey.
2. Press the ExtVM softkey.
3. Enter the extension number and press Done.
To transfer a caller to the voicemail system
This allows the callers to check their voicemail
1. Press the Transfr softkey.
2. Press the VMSystem softkey.
Consultation
If you wish to place a call on hold and consult with a
third party, you can use the transfer softkey as well.
1. Press the Transfr softkey
2. Enter the extension or (9) + outside number that
you wish to transfer to.
3. Wait for the third party to answer
4. Consult with the 3rd party.
a. Press the Back softkey if you want to disconnect
from the 3rd party and go back to the original
caller.
b. Press the Hangup softkey to transfer the caller
to the 3rd party.
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tact your AltiGen administrator or dealer for details.)
Single call waiting: This allows you to handle 2
callers at once.
Multiple call waiting: This allows you to handle
more than 2 callers at once.
We recommend configuring your extension for
multiple call waiting – place callers in queue
for two good reasons:
• You no longer have to interrupt your call, swap to
the caller waiting and ask them to hold. The AltiServ
system intelligently gives the waiting caller the
option of holding for you, leaving a voicemail, or
transferring to the operator.
• If your extension is configured for single call waiting
and you have a waiting call, you cannot use the
Transfr, Hold, or Conf softkeys while in this state.
You can only use those softkeys after one of the
callers has hung up. The only way to handle multiple
calls and still have the ability to Transfer, Park and
Conference calls with the AltiGen is to configure
your extension for multiple call waiting.
Single Call Waiting
If your extension is configured for single call waiting,
then during a call you may hear a tone indicating that
you have another call waiting.
To disconnect the current call and answer the second
call, simply place the handset back in the cradle—your
phone will then ring and it will be the second caller.
(If you use the Hang-up key or the Goodbye key when
you hear the call waiting tone, the idle state screen will
be present for a few seconds when you are connected
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you wish to add to the conference.
3. Wait for the party to answer and press the
Conf.In softkey to create the conference
To cancel the conference and go back to the original
caller press the Back softkey.
To add more members to the conference, while you
are in conference:
1. Press the AddConf softkey.
2. Enter the extension or (9) + outside number that
you wish to add to the conference.
3. Wait for the party to answer and press the
Conf.In softkey.
Repeat steps 1 to 3 until you have added all the desired
parties.
Handling Multiple Calls
The AltiGen phone system offers two ways to handle
your calls. Single call waiting and Multiple call waiting.
(Your extension must be configured for either option, please con-
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