Scanomat PRO6 EU Troubleshooting guide

Users / Service manual PRO6 EU
Preliminary edition
English edition
Re-ordering no: 4300801
Version 1.00

Users / service manual for Scanomat PRO6 EU
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Users / service manual for Scanomat PRO6 EU
Vibe Allé 3 • Postboks 131 • 2980 Kokkedal.
Phone [phone] • Telefax [phone]
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Congratulations on your choice of Scanomat Coffee Brewer.
Should you have any questions regarding the coffee brewer and the
operation of it please do not hesitate to contact us.
We are convinced that you will be pleased with your choice!
Operation of the SCANOMAT Coffee Brewer
The Scanomat coffee and coffee speciality brewers are high technology brewers which by means of a
micro processor controlled brewing process dispenses various first class quality coffee drinks. Water is
heated in the thermostatically controlled hot water tank with automatic water inlet. The water tank has
built-in safety switches and an overflow leading to the drip tray. By means of an ingredient throw
device the various instant products are led from the canisters to a brew chamber and here water is
added. If necessary, the ingredients could be stirred mechanically in the brew chamber before the drink
in question is led to the outlet spout. It is possible to choose between cup and jug dispensing.
Important:
Warning:
Please be aware of the danger of scalding (in the dispensing area) when
dispensing the various hot drinks.
Warning:
Before cleaning, servicing etc. that require the opening of the front door,
the switch situated in the delivery area must be switched off. The brewer
has been switched off when the display light turns off and the fan stops.
Note:
Please be aware that the switch only disconnects control circuit, not the
power supply.

Users / service manual for Scanomat PRO6 EU
Vibe Allé 3 • Postboks 131 • 2980 Kokkedal.
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Users / service manual for Scanomat PRO6 EU
Vibe Allé 3 • Postboks 131 • 2980 Kokkedal.
Phone [phone] • Telefax [phone]
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Technical specifications:............................................................................................................................. 7
Installation:.................................................................................................................................................. 9
Table layout:............................................................................................................................................. 9
Water connection: .................................................................................................................................. 11
Maintanance:............................................................................................................................................. 13
Cleaning: ................................................................................................................................................ 14
Whipper blade assembhy:.................................................................................................................. 15
Preventive maintenance: ........................................................................................................................ 16
Trouble Shooting: ..................................................................................................................................... 16
Operational procedures:........................................................................................................................... 17
The keyboard:......................................................................................................................................... 17
Selection buttons: .............................................................................................................................. 17
Preselection buttons........................................................................................................................... 17
Navigation button: ............................................................................................................................. 17
The Display: ........................................................................................................................................... 17
Turning the machine on and off: ............................................................................................................ 18
Dispensing a single standard drink: ....................................................................................................... 18
Preselections:.......................................................................................................................................... 18
Dispensing carafes:............................................................................................................................ 18
Dispensing decaf selections:.............................................................................................................. 19
Dispensing large cups:....................................................................................................................... 19
Dispensing strong or mild drinks: ..................................................................................................... 19
The menu:............................................................................................................................................... 20
Reading out data from the machine:.................................................................................................. 21
Reading the cup counters: ............................................................................................................................................. 21
Clearing the cup counters:............................................................................................................................................. 21
Reading the product data:.............................................................................................................................................. 22
Clearing the product data: ............................................................................................................................................. 22
Adjusting the machine:...................................................................................................................... 23
Adjusting cup sizes:....................................................................................................................................................... 23
Adjusting drink strength:............................................................................................................................................... 24
Adjusting large: ............................................................................................................................................................. 24
Adjusting carafe: ........................................................................................................................................................... 25
Adjusting the temperature: ............................................................................................................................................ 25
Adjusting the brew limit:............................................................................................................................................... 26
Adjusting version: ......................................................................................................................................................... 26
Adjusting the language:................................................................................................................................................. 27
Adjusting the watch:...................................................................................................................................................... 27
Adjusting the timers: ..................................................................................................................................................... 28
Machine settings:............................................................................................................................... 29
Key beep:....................................................................................................................................................................... 29
Child lock:..................................................................................................................................................................... 29
Fahrenheit:..................................................................................................................................................................... 29
Am / Pm time: ............................................................................................................................................................... 29
Display watch:............................................................................................................................................................... 29
Automatic off: ............................................................................................................................................................... 29
Cup light:....................................................................................................................................................................... 30
Carafes:.......................................................................................................................................................................... 30
Mugs:............................................................................................................................................................................. 30
Auto start:...................................................................................................................................................................... 30
Sugar: ............................................................................................................................................................................ 30
Adjust lock: ................................................................................................................................................................... 30
Water tank: .................................................................................................................................................................... 30
Weighing: .......................................................................................................................................... 30
Service key mode: .................................................................................................................................. 31
Connection chart:...................................................................................................................................... 33

Users / service manual for Scanomat PRO6 EU
Vibe Allé 3 • Postboks 131 • 2980 Kokkedal.
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Users / service manual for Scanomat PRO6 EU
Vibe Allé 3 • Postboks 131 • 2980 Kokkedal.
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Technical specifications:
Power supply:
230 VAC single phase with ground connection, or 400 VAC 2/3 phases with neutral and ground
connection (Idle power consumption approx. 20 watt).
Dimensions:
Height: 68.7 cm.
Width: 37.5 cm.
Depth: 40.3 cm.
Water tank:
Hot water tank capacity: 5 litres.
Weight:
Gross: 32 kg.
Nett 30 kg.
Water connection:
2-6 Kp/cm2
Environment:
Temperature: 10-40° C.
Humidity: max. 90% RH.
Shelves / transportation:
Temperature: min 0° C.

Users / service manual for Scanomat PRO6 EU
Vibe Allé 3 • Postboks 131 • 2980 Kokkedal.
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Users / service manual for Scanomat PRO6 EU
Vibe Allé 3 • Postboks 131 • 2980 Kokkedal.
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Installation:
Table layout:
The following installations must be provided
1
.
Electrical
Single phase
230 VAC Single with ground
connection
2/3 Phase Or 400 VAC 2/3 phase with
neutral and ground connection
(standby power consumption
20W)
2
.
Water Inlet Pressure 2-6 bar
Flow rate min. 5l./min.
Temperature 5-12 °C
3
.
Table See diagram below

Users / service manual for Scanomat PRO6 EU
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Service and repair is only to be carried out by service engineers educated by Scanomat.
The coffee brewer is to be secured additionally in accordance with regulations.
The coffee brewer must be earth connected (yellow/green conductor).
Note:
If the supply cable (power cord) has been damaged, please note that only a maintenance engineer
recommended by the manufacturer is to renew it, as special tools are required.
Earth conductor: yellow/green
Neutral conductor: blue
Phase: brown/black
Note:
Place the coffee brewer on a stable table, adjust the levelling feet until the brewer is level from front to
back and side to side. Be certain all four levelling feet are in contact with the table to prevent rocking
of the brewer. If there is a danger of the brewer falling down from the table it must be bolted down to
the table top (unscrew the levelling feet and fasten by screwing through the table top).
Note:
The coffee brewer requires ventilation. Therefore there must be a minimum of 50 mm from the
backside of the brewer to the wall. The grating must be inspected frequently and vacuum-cleaned. If
the installation site/environment is especially dusty there must be vacuum-cleaned each month.
Note:
Before connecting the coffee brewer draw off some buckets of water by means of the hose (to clean
the pipes and to avoid a disagreeable taste). This procedure is also recommended when the brewer has
not been operating for some time.
Note:
We recommend that the brewer be switched on permanently due to the ventilation system among
others.

Users / service manual for Scanomat PRO6 EU
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Water connection:
When the water supply is being established please make sure that the coffee brewer is not situated on
the rear end of the water supply system to ensure continuous supply of fresh water (see illustration
below).
1. Connect the coffee brewer to the cold water line, which is equipped with an adjustable check
valve (1/2” external screw thread G+F). Before connecting the brewer draw off some buckets
of water to clean the pipes. If the water is not good quality we recommend that a Scanomat
water filter is mounted
2. Fasten the hose nipple (C), which screws to the connecting nipple (B) (available in angled and
straight version).
3. The connecting nipple is to be screwed on to the valve at the bottom of the coffee brewer.
4. Dirt filter (E) and nipple (D) are to be mounted.
5. The flange of the hose (C) is to be mounted on the nipples (D) and (B).
6. Turn on the water and make sure that all joints and connections are tight.
Note:
If the water has a “off taste” when heated we recommend that the heated water is drained off the
brewer and let the brewer take in fresh water.
After long periods of inactivity (holidays or weekends) when the brewer has not been in operation for
some time the water will loose its quality therefore we recommend activating the “clean programme”,
perhaps a couple of times, in order to get fresh water into the tank. In special cases it could be
necessary to empty the water tank completely by means of the drain hose and then let the brewer take
in fresh water. This operation could be repeated if necessary.
It is important that the inlet water supply in a primary supply with its own ‘stopcock’ this is to ensure
that during daily operation there is a constant water pressure at the inlet.

Users / service manual for Scanomat PRO6 EU
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Users / service manual for Scanomat PRO6 EU
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Maintenance:
General Drawing
AIngredient canister
B Ingredient funnel
CMixer bowl
D Whipper house
EOutlet hose
FOutlet holder
GWhipper tray
H Drip tray
I Main switch
K Cover plate
MCanister lid
N Mixer lid
OWhipper blade
R Outlet tube
T Mesh
U Levelling legs
Important:
To maintain the high drink quality and efficient operating conditions it is of the utmost importance that all
components that are in contact with the drinks are kept clean.
Important:
Machines dispensing beverages and shakes must be manufactured, installed and operated in a way that
leaves absolutely no risk of impairing or ruining the beverages and shakes. All operations must follow the
HACCP regulation.
Important:
Do not immerse the coffee machine into water and do not use high pressure cleaner
Note:
A high degree of frequent daily maintenance secures a high level of trouble free operation of the coffee
machine.

Users / service manual for Scanomat PRO6 EU
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Cleaning:
Caution: Before starting the cleaning procedure make sure
that the coffee brewer is switched off in order to avoid
damages and injuries with hot water and moving parts.
Make sure to switch the machine off at the machine
ON/OFF switch (see point I on the General Drawing).
Please note that only the low voltage control circuit will be
cut off by this switch, if the internal covers are removed
there will still be mains voltage to the required circuits
heaters etc.
Turn off Power to Open door & flip Remove canisters Flip open mixer lids
Machine open top lid and click them out
Lift up and remove Turn mixer housing Pull apart delivery Pull apart mixing bowl
dispense nozzles to right and pull out nozzle and tube and whipper housing
Click out mixer blade Place all parts in a Carry out same procedure
and pull apart (see warm soapy water and for all other mixer units
next page for details) Clean thoroughly

Users / service manual for Scanomat PRO6 EU
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Whipper blade assembly:
The mixer blade pulls apart in 3
pieces. When re-assembling, please
note that all 3 parts must be properly
aligned, see drawing
First assemble the silicon gasket and
the actual blade. Then push in the
white teflon seal.
Finally mount the assembled whipper
blade on the shaft pushing it in
thoroughly until a click is heard.
Replace all parts in Make a final check on Wipe down inside
Correct order the assembled parts in the machine
Themachine
Turn ON the machine, Press the CLEAN button Close the door, place a
Place a jug under the and the machine will do cup and test the machine
dispense nozzles a rinse of all the ingredient by selecting a drink
mixerunits

Users / service manual for Scanomat PRO6 EU
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Preventive maintenance:
The ingredient canisters are to be cleaned at regular intervals depending on the performance, usage and
environment the machine is installed in, and furthermore the quality of the drinking water should also
be taken into consideration.
1) Use hot water with a mild soap solution
2) Remove ingredient canisters.
3) Empty canisters and remove remnants, if any.
4) Dismount the ingredient throw auger by pulling out the two snap locks, thus it is possible to pull
out the auger. Rinse auger and ingredient canister in the hot water with mild soap solution. Do not
re-install the ingredient canister and auger until they are completely dry.
5) Re-mount the ingredient canisters and fill up with ingredients for one day’s consumption. Please
make sure that the canisters are completely dry before filling.
Trouble Shooting:
Problem Possible cause / solution
No operation at all Main switch (I) may be off
Only water is dispensed No ingredient in the canisters
Make sure all augers are tuning when operating
A water tap symbol flashes in the display Check that water supply has been connected
Activate CLEAN programme
A thermometer flashes in the display Press the RESET button on the back of the machine
Clogged mixing bowl or whipper Dismount and clean the mixing units.
(See daily maintenance)
Dripping from outlet spouts Activate the clean programme a couple of times
Dripping from the overflow at the Activate the clean programme a couple of times
bottom of the machine
Display shows OVERLOAD One of the whipper motors or auger motors are
overloaded / clogged.

Users / service manual for Scanomat PRO6 EU
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Operational procedures:
The keyboard:
Selection buttons:
The selection buttons will, when the machine is operational, meaning water in the tank and warm
enough dispense the selected drink. Place the cup at the appropriate position. If more positions, the
right one, will be indicated on the front of the machine.
Preselection buttons
These buttons will activate a pre selection to the next drink. The preselection buttons may differ from
machine to machine and in some machines they may not all be active.
There is a time out of 15 seconds on all preselections.
Multiple preselections are allowed e.g. strong, carafe
Pressing NO or STOP will cancel all preselections
Navigation button:
The navigation button is used to access the menu and programming system of your coffee machine.
When in adjust mode the UP and DOWN keys have an automatic repeat function. This is activated be
holding the key instead of just giving a single press. In that case the adjustment will “run” instead of
just step.
The Display:
The display will show relevant information in clear text, and in symbols.
The thermometer will blink, if the temperature in the water tank is too low for dispensing.
The water valve will blink if not sufficient water in the water tank.

Users / service manual for Scanomat PRO6 EU
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Turning the machine on and off:
There are 2 ways of turning the machine off. Either by pressing and holding the ON/OFF button for 2
seconds, or by switching the power off completely by activating the mechanical switch in the
dispensing area.
Using the first option, will keep the electronic board running with a very low power consumption (less
than 1 watt). As the internal watch in the machine is dependant on power, always select this way to
turn the machine off, if you are using this. When the machine is OFF, the light in the display will be
gone, and only the Scanomat logo will be active.
Switching back on is done by pressing the ON/OFF button, or if this setting is active, by pressing a
selection button
Dispensing a single standard drink:
Place a cup under the proper dispensing outlet and press the selection button. If more than one outlet is
available, a graphic on the front of the machine will show which selections correspond with which
outlets. While brewing the display will show the name of the selected drink
It is not possible to interrupt the dispensing of a single drink.
Preselections:
Apart from the direct selection buttons, a number of preselection possibilities are available, these will
be explained in detail hereafter. The preselctions can be used more than one at a time, for example a
carafe of strong decaf coffee is possible, if the machine has all these 3 options available. To cancel any
preselection, press STOP or NO. All the preselections are controlled by a timer meaning that if no
selections is made within 15 seconds after the preselection, this will time out. After the drink is
dispensed, all preselections are reset, so if e.g. 2 strong coffees are wanted the, strong needs to be
pressed before each cup.
Dispensing carafes:
Making a carafe of any product in this machine is always carried out as making a number of cups of
the selection in question.
Place a carafe under the proper dispensing outlet. If more than one outlet is available, a graphic on the
front of the machine will show which selections correspond with which outlets. Either press a direct
carafe button, if such is available on the keypad, otherwise use the navigation button to scroll up to a
carafe. The display will show:
While brewing the display will show the name of the selected drink and the number of cups left for
this carafe.

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Pressing STOP or NO any time during a carafe brew will terminate the brewing after finishing the
ongoing cup.
Dispensing decaf selections:
If the machine is equipped with DECAF coffee, it is able to dispense all selection containing coffee or
espresso in a decaf version. Press the DECAF pre-selction and the display will show
Pressing a selection will now dispense the corresponding drink with all coffee or espresso products
substituted with decaf coffee. If the selection is a drink without any coffee or espresso in it e.g. a
chocolate, the preselection will not influence the drink.
Dispensing large cups:
When large is selected, the machine will dispense a cup, which is a certain percentage larger than the
standard cup. This means that a large cup is not necessary the same size for all selections.
Either press the direct LARGE button, if such is available on the keypad, otherwise use the navigation
button to scroll up to LARGE. The display will show:
Then press the desired selection.
Dispensing strong or mild drinks:
It is possible to adjust the strength for each individual drink by pressing STRONG or MILD prior to
pressing the selection. The strength can be adjusted in +/- 10 steps. The display will show:
Which product in the drink that is influenced by this preselection varies from selection to selection.
E.g. in a Cappuccino, strong and mild will affect the coffee only.

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The menu:
Using the navigation button, the menu system for accessing all audit data, adjustments and settings of
the machine can be reached. Pressing the arrow up and down, YES to enter a function, NO to go back
one step, does the navigation through the different menus.
Please note that not all menu points described in this manual is available in all machines, as this can
vary with different configurations.
The following sketch shows an overview of the complete menu system.