6
TROUBLESHOOTING GUIDE
BASE ASSEMBLY REAR VIEW, TOILET
1. Toilet emits odor (flush ball closed).
2. Toilet emits odor (flush ball open).
3. Water will not stay in bowl.
4. Plastic flush ball will not close
completely.
5. Water does not shut off in
toilet (toilet o erflows).
6. Hand spray unit leaks water when
toilet is flushed.
7. Water does not enter toilet
bowl properly.
8. Water leaking from water al e.
9. Water leaking from bottom of toilet
base.
10. Water leaking from rear of toilet
bowl.
11. Flush ball does not open
completely.
Low profile units only.
a. No water in o erflow trap (e aporated).
a. Odor emitting from base of toilet.
b. Plugged holding tank ent line.
a. Loose clamp ring.
b. Improper seal around flush ball due to dirt
or debris on underside of Teflon® ball seal.
c. Worn or damaged seal.
d. Worn or damaged flush ball.
e. Cracked half clamps.
a. Clamp ring is o ertightened, causing too
much tension on seal and flush ball.
b. Weak or defecti e spring cartridge.
c. Worn or damaged flush ball or shaft.
a. Dirt lodged in water al e seal.
b. Cam strap is bent down, holding water
al e open.
c. Worn or defecti e water al e.
d. Worn or defecti e spring cartridge.
a. Decorati e metal slee e on spray nozzle
is too long to allow the al e to securely
close.
a. Low water pressure.
b. Water al e clogged.
a. Loose connection.
b. Worn or defecti e water al e.
c. Water line connection not seated properly.
d. Stripped threads.
e. Seal is worn or missing.
f. Val e body cracked.
a. Toilet loose.
b. Worn or defecti e toilet mounting floor seal.
c. Worn or defecti e base.
d. Worn or defecti e floor flange.
a. Loose hose connection.
b. Loose acuum breaker.
c. Worn or defecti e acuum breaker.
d. Cracked or defecti e toilet bowl.
a. Flush ball interferes with floor flange.
a. Add water through o erflow holes.
a. Use SeaLand brand deodorants.
b. Clear obstructions from ent line.
a. Tighten clamp ring adjusting nut.
b. Inspect flush ball and underside of Teflon®
seal for foreign objects.
c. Replace seal.
d. Replace flush ball.
e. Replace half clamps.
a. Loosen clamp ring.
b. Check spring tension by letting up on flush
le er suddenly. If le er does not snap back,
replace spring cartridge.
c. If le er snaps back but flush ball does not
close completely, replace flush ball and
shaft.
a. Disassemble and clean water al e.
b. Bend front of cam strap up about 1/16"
(1.6mm).
c. Replace water al e assembly.
d. Replace spring cartridge.
a. Remo e the plug in the center of the spray
nozzle. Loosen screw under plug 1/4 turn
and replace plug.
a. Check incoming water pressure.
b. Remo e and clean filter screen located on
inlet of water al e.
a. Tighten bottom cap, inlet fitting and outlet
hose clamp.
b. Replace water al e.
c. Remo e water line and assemble correctly.
d. Replace water al e.
e. Replace water al e.
f. Replace water al e.
a. Tighten toilet mounting bolts.
b. Replace floor seal between floor flange
and toilet base.
c. Replace base assembly.
d. Replace floor flange.
a. Tighten hose connections.
b. Tighten acuum breaker to bowl
connection.
c. Replace acuum breaker.
d. Replace toilet bowl.
a. Loosen mounting bolts and center toilet
o er flange. Replace floor flange with one
of the following: 345889 3" MPT
345892 3" Socket
343765 3" Spigot
Problem Possible Cause Service Instructions