SENDO 300 User manual

Contents
1Copyright and Legal Information 1
2Your phone 3
3Getting started 6
4Making a call 10
5Answering a call 12
6Calls list and contact list 13
7Menu navigation 15
8Messages 16
9Sounds 21
10 Extras 24
11 Settings 26
12 Services 28
13 Troubleshooting 30
14 Safety information 33
15 Regulatory Compliance and SAR Statements 37
16 End User License Agreement 39
17 Warranty Statement 42

1
1
Copyright and Legal Information
1 Copyright and Legal Information
The wireless phone described in this manual is
approved for use in GSM 900 and 1800 networks.
Copyright Information
Part number: 8E30-26011-50002,
Edition 2.
Copyright Sendo 2003. All rights reserved.
Printed in the Netherlands.
ΣΕΝ∆Ο is a registered trademark, or trademark, of
Sendo International Ltd. and/or its affiliates.
Reproduction, transfer, distribution or storage of
part or all of the contents in this document in any
form without the prior written permission of Sendo is
prohibited.
T9 Text Input is a registered trademark of Tegic
Communications. All rights reserved. T9 Text input
is licensed under one or more of the following U.S.
Patents: 5,818,437, 5,953,541, 5,945,928,
6,011,554 and additional patents are pending
worldwide.
DISCLAIMER
The information contained in this user guide is
written for the Sendo phone model 300. Sendo
reserves the right to make changes and
improvements to the products and any of the
features of the products described in this document
without prior notice
THE CONTENTS OF THIS DOCUMENT ARE
PROVIDED "AS IS". EXCEPT AS REQUIRED BY
APPLICABLE LAW, NO WARRANTIES OF ANY
KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE
MADE IN RELATION TO THE ACCURACY,
RELIABILITY OR CONTENTS OF THIS
DOCUMENT. SENDO RESERVES THE RIGHT TO
REVISE THIS DOCUMENT OR WITHDRAW IT AT
ANY TIME WITHOUT PRIOR NOTICE. UNDER NO
CIRCUMSTANCES SHALL SENDO BE
RESPONSIBLE FOR ANY LOSS OF DATA OR
INCOME OR ANY SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR INDIRECT DAMAGES
HOWSOEVER CAUSED.
Export Information
This phone may be subject to export regulation of
the United Kingdom and other countries. Diversion
contrary to law is prohibited. You must comply with
all applicable export laws, restrictions and
regulations of the United Kingdom or foreign
agencies or authorities, and shall not export, or
transfer for the purpose of re-export, the phone or
any part of the phone in violation of any applicable
restrictions, laws or regulations, or without all
necessary approvals.
For Your Safety
You should observe and follow the guidelines given
in this manual for the safe and efficient use of your
phone. Failure to comply with these guidelines and
requirements may void your warranty and may
invalidate any approvals given to the phone. Please
see the Important Safety section of this manual
before you use the phone.

2
1
Copyright and Legal Information
Approved Accessories warning
Use only batteries, charger and accessories
approved by Sendo for use with this phone model.
The use of any other types may invalidate any
warranty applying to the phone, and may be
dangerous. For availability of approved
accessories, please check with your dealer or visit
www.sendo.com.
When you disconnect the power cord of any
accessory, grasp and pull the plug, not the cord.
Network Services
A number of features included in this guide are
called network services. They are services
provided by wireless service providers. Before you
can take advantage of any of these network
services, you must subscribe to these service(s)
from your home wireless service provider and
obtain instructions for their use. Some of these
network services may not be available when
roaming on a network other than your home
network.

3
2
Your phone
2 Your phone
Layout
!Wrist/neck strap loop – Used to attach a
wrist strap or neck strap.
"Earpiece
#Display – Graphical indicators, menu
options and other information are shown
here.
$Up and down keys – Used to scroll through
menus and options.
%Left soft key – This key performs the function
immediately above it on the display
&Right soft key (and Power key) – A long
press of this key will switch the phone on
and off. A short press of this key performs
the function immediately above it on the
display.
'Quick access key – The function of this key
will vary depending on the model of your
phone. It provides quick access to a certain
function such as messaging.
(Clear key – This erases text or takes you
back to your previous step, depending on
the context. A long press of this key takes
you back to the main screen.
)Charger/accessories connector - Insert the
charger connector here. This connector is
also used to connect appropriate
accessories such as a hands-free kit.

4
2
Your phone
Menus

5
2
Your phone
Symbol description
Main screen
Battery indicator
Empty icon indicates a very weak
battery level. Solid icon indicates a
fully charged battery level
Battery charging
Signal strength indicator
No bars indicates a very weak
signal.
Four bars indicates a very strong
signal
µNew text message
All incoming calls are diverted
Keypad locked
λNew voice mail message (this icon
is network dependent)
Silent mode active
Alarm clock set
In calls list
νShows that a call was incoming
οShows that a call was outgoing
ξShows that a call was missed
In messages list
Indicates the messages which
have not yet been read
Indicates the messages which
have been read
κIndicates the smiley messages
which have not yet been read
ϕIndicates the smiley messages
which have been read
Lists
In lists shows the option that is currently activated

6
3
Getting started
3 Getting started
To use your phone, you must first insert the
SIM card supplied by your service provider,
and then charge the battery.
ζNote: You cannot insert or remove the
SIM unless you remove the battery. If
you need to remove the battery, press
down on the tab at the centre of the
bottom edge of the battery and lift out.
ζNote: Always turn your phone off before
you insert or remove the battery.
Removing the back cover
Press down on the area on the top of the
back cover, slide the cover down and lift off.
Inserting the SIM card
Slide the SIM into place, starting with the
shorter edge first, making sure that the gold-
coloured contacts of the card are touching
the contacts of the phone.
ζWarning: Keep all SIM cards out of small
children’s reach. The SIM card is easily
damaged by scratches or bending, so
be cautious when inserting and
removing the card.

7
3
Getting started
Inserting the battery
Insert the battery into the phone, starting
with the top edge first. Align the tabs on the
edge of the battery with the tabs on the back
of the phone. Make sure the gold-coloured
contacts of the battery are touching the
contacts on the phone. Push down into
place.
If you need to remove the battery, press
down on the tab at the centre of the bottom
edge of the battery and lift out.
ζNote: Always turn your phone off before
you insert or remove the battery.
Replacing the back cover
Place the cover onto the back of the phone
and slide the cover into place making sure
the tab at the top of the cover clicks into
place.
Charging the battery
You must charge the battery for at least 12
hours before using the phone for the first
time. After this, the battery will normally take
several hours to charge.
Insert the connector on the charger lead into
the connector on the bottom of the phone.
Plug the charger into a wall socket. When
charging commences, the battery icon will
change into a charger cable icon. When the
battery is fully charged, the battery icon will
reappear and you can disconnect the
charger.
Once you connect the charger, you can
switch your phone on. If the battery is
completely empty, it may take a few minutes

8
3
Getting started
before you can make or receive a call once
you plug the phone into a charger.
ζNote: When the battery is completely
discharged it may take some time for the
battery charging icon to appear after
you have connected the charger.
Charging and Discharging
Please observe the following notes and
precautions regarding the use of batteries
and related equipment.
Note
If you remove your battery you will find the phone’s
label on the back portion of the phone. This label
includes information about the phone, such as the
model number.
Do not remove the phone’s label. In the unlikely
event that you ever need to make a warranty claim
or seek assistance with respect to use of your
phone, you may be asked for this information.
Note that a new battery's full performance is
achieved only after two or three complete charge
and discharge cycles. The operation times provided
are reasonable estimates and may be affected by
network conditions, charging and phone usage.
The battery can be charged and discharged
hundreds of times, but it will eventually wear out.
When the operating time (talk time and standby
time) is noticeably shorter than normal, it is time to
buy a new battery.
Use only batteries approved by Sendo and
recharge your battery only with the chargers
approved by Sendo. When a charger is not in use,
disconnect it from the power source. Do not leave
the battery connected after the battery indicator
shows that the battery is full, or for longer than a
single day, since overcharging may shorten its life.
If left unused a fully charged battery will discharge
itself over time.
For longer operation times, discharge the battery
from time to time by leaving your phone switched on
until it turns itself off and the battery is fully
discharged.
Do not attempt to discharge the battery by any other
means.
Use the battery only for its intended purpose.
Never use any charger or battery that is damaged or
worn out.
Warning: Do not short circuit the battery. All
batteries can cause property damage, injury or
burns if a conductive material such as jewellery or
keys comes into contact with the exposed terminals.
The material may complete an electrical circuit and
become quite hot. Exercise care in handling your
phone battery. For example, avoid carrying your
phone battery loose in a pocket or purse. This
product is designed for use with Sendo-approved
batteries only. Use of unapproved batteries may be
dangerous and may cause damage to the battery or
the phone and may void your warranty.
Note

9
3
Getting started
Powering up/down
To switch the phone on, press δ.
If the phone asks for a PIN code, enter the
code that is supplied with the SIM card. The
code will be displayed as asterisks (*).
When complete, press γ, OK.
Wait a few seconds while the phone
searches for the network. Once the network
has been found, the main screen appears
and your phone is ready to be used. The
main screen shows the network name and
two icons giving the signal strength (top
right) and battery level (top left).
To switch the phone off, press and hold δ.
Leaving the battery in hot or cold places, such as in
a closed car in summer or winter conditions, may
reduce the capacity and lifetime of the battery.
Always try to keep the battery between 15°C and
25°C (59°F and 77°F). A phone with a battery that
has been exposed to temperature extremes may
temporarily not work, even when the battery is fully
charged.
Dispose of the battery properly. Comply with all
local laws or regulations in disposing of your battery.
Do not dispose of batteries in a fire.
Note

10
4
Making a call
4 Making a call
Dialling a number
1Key in the area code and number that
you want to call then press γ, Call to
dial.
If you make a mistake, press χto delete
a single digit. To delete the entire number
and return to the main screen, press and
hold χ.
2You can adjust the earpiece volume in a
call by using the up and down keys
:;.
3To end the call, press δ, End.
Making an international call
1Press and hold 0until the plus sign "+"
is displayed. This replaces the
international access code.
2Enter the country code, area code, and
phone number.
3Press γ, Call to dial.
Making an emergency call
1Key in the emergency number for your
present location (e.g. 999, 911, 112 or
other official emergency number).
Emergency numbers vary by location.
2Press γ, Call to dial.
ζWarning: The phone must be switched
on, open, properly charged and used in
a service area with adequate signal
strength to make an emergency call.
Emergency calls also may not be
possible when certain network services
or phone features are in use. Do not rely
on your wireless phone as your only
method of emergency communications.
Making calls from the contact list
1Press ;from the main screen. You
can also press δ, Contacts then select
the Search option.
2Type in the first letters of the name or
scroll and find the one that you want.
3Press γ, Call to dial.
Speed dialling
This feature allows you to dial a number
simply by pressing and holding the
assigned key from the main screen.
To add a speed dial number to a contact list
entry:
1Press δ, Contacts from the main screen
and then select the Search option.
2Type in the first letters of the name or
scroll and find the one that you want.
3Press and hold one of the keys 2to
9until the key number appears on the
left of the screen, beside the name. This
indicates that the speed dial is
successfully assigned.
ζNote: 1is normally reserved for
voicemail.

11
4
Making a call
Making calls using speed dial
1Press and hold the number key assigned
to the contact you want to call.
To remove a speed dial number from a
contact list entry:
1Scroll to the name in the contact list.
2Press and hold the number key already
assigned to the name, until the key
number is removed from the left of the
screen, beside the name.
Making a call from the calls list
The phone stores a list of your recent
incoming, outgoing and missed calls.
To dial a number from the calls list:
Press :to access the list from the main
screen. Scroll and find the entry that you
want and press γ, Call to dial.
Adjusting the volume
The earpiece volume can be adjusted
during a conversation. Press :to make
the speech louder and ;to make it
quieter.

12
5
Answering a call
5 Answering a call
To answer a call:
Press γ, Accept to accept a call.
Press δ, Reject to reject a call.
ζNote: If you can’t answer a call, but you
don’t want to reject it, press ;to
silence the ringtone.
Call waiting
This feature means you are informed of a
second incoming call by an audible tone in
the earpiece.
ζNote: Please refer to the Services
chapter of this guide for more
information on how to activate Call
Waiting.
Press δ, Reject to reject the second call.
Press γ, Accept to put the current call on
hold and activate the second call.
To end the active call and return to the held
call, press δ, End.
To switch between calls, press γ, Options
and then select the Swap option.
ζNote: Your network may not support call
waiting or may require you to subscribe
to this feature. If you do not have call
waiting or are roaming on another
network, accepting a second call will
end the first call (or you simply may not
be able to accept another call). You will
not be able to switch.
In call options
When you are in a call, you can press γ,
Options. These could be:
Contacts
Gives you access to the contact list.
Hold/Unhold
Puts the active call on hold/reactivates the
held call.
Mute/Unmute
Switches the microphone off/on.
Send message
Allows you to send a text message.
SIMToolkit
Gives you access to the SIM Toolkit.
Swap
Swaps between the current call and the
call on hold.
End all
Ends all calls.

13
6
Calls list and contact list
6 Calls list and contact list
Using the calls list
The phone stores a list of your recent
incoming, outgoing and missed calls.
The list stores up to 30 entries.
An icon on the left of the screen indicates the
type of call:
νIncoming call
ξMissed call
οOutgoing call
Making a call from the calls list
Press :to access the list. Scroll and
find the entry that you want and press γ,
Call to dial.
Calls list options
When you have selected an entry in the calls
list, you can open a list of options by
pressing δ, Options:
Save no.
Save the number to your contact list.
Send message
Send a text message directly to this entry.
Details
View the details for this entry.
Delete
Delete this entry.
Delete all
Delete all entries in the calls list.
Using the contact list
The names and numbers you enter into your
contact list are stored on the SIM card.
To access your contact list entries, press
;from the main screen.
Storing a name and number
1Press δ, Contacts from the main screen.
2Use the up and down keys :and
;to scroll to the Add new option,
then press γ, Select.
3Enter the area code and phone number,
then press γ, OK.
4Enter the name you wish to store in the
contact list, then press γ, OK. Use the
keypad as explained in the table in the
Messages section to enter the characters
and to switch between lower case, upper
case, and numeric modes.
ζTip: You can store a name and number
by entering the number in the main
screen. Press δ, Contacts, select the
Save option and enter the name.
Correcting an entry
Whilst entering contact information,
pressing χdeletes the character
immediately to the left of the cursor.
Pressing and holding χdeletes all of the
text that you have entered.

14
6
Calls list and contact list
To change a contact’s details, select the
contact in the contact list and press δ,
Options, then select Change.
Adding a speed dial number
1Press δ, Contacts from the main screen
and then select the Search option.
2Type in the first letters of the name or
scroll and find the one that you want.
3Press and hold one of the keys 2to
9until the key number appears on the
left of the screen, beside the name. This
indicates that the speed dial is
successfully assigned.
ζNote: 1is normally reserved for
voicemail.
Removing a speed dial number
1Scroll to the name in the contact list.
2Press and hold the number key already
assigned to the name, until the key
number is removed from the left of the
screen, beside the name.
Contact list options
When you have selected a name you can
open a list of options by pressing δ,
Options. This menu will allow you to change,
delete, display details and send a message.
Fixed names
This service allows you to restrict your
outgoing calls to certain selected numbers
from your SIM card. This feature is
dependent on your service provider.
Your phone will ask for the PIN2 code to
activate this function. This code may have
been supplied with your SIM. If not, contact
your service provider.
When this feature is activated, a new
contact list is made visible in place of your
standard one. Only numbers from this
contact list can be dialled. You can add
numbers to this contact list in the same way
as adding numbers to your normal contact
list, with the exception that you have to enter
the PIN2 code. This code may have been
supplied with your SIM. If not, contact your
service provider.

15
7
Menu navigation
7 Menu navigation
To enter the main menu, press γ, Menu
from the main screen.
Scrolling
You can scroll from one menu to another
using the up and down keys :and
;.
When you find the menu that you are looking
for, press γ, Select to enter the menu.
Press End, back or χto return to the
previous level.
SIM Toolkit
Your service provider may offer some
special services or applications. The name
of the menu may change to indicate the type
of service, for example “Information”.
For more details, please contact your
service provider.
Shortcuts
*Press :from the main screen to
access the calls list. From here you can
call, save, chat and send messages to
any of the entries.
*Press ;from the main screen to
access your contacts list. From here you
can call, save and send messages to any
of the entries.
*To lock/unlock the keypad, press γ,
then *from the main screen. The
locked symbol, is displayed on the
main screen when the phone is locked.
*To enter/exit silent mode press γthen
#from the main screen. The silent
symbol, is displayed on the main
screen when the phone is in silent mode.
ζNote: If the vibrate function is set to on,
the phone will still vibrate whilst in silent
mode.
ζNote: If the phone is switched off whilst
in silent mode, the phone will return to
the previous volume setting once
switched on again. This is provided as a
safety feature to help ensure no calls are
missed.
*To enter a pause while dialling, press and
hold #until the letter pappears. This
will insert a pause of 3 seconds.

16
8
Messages
8 Messages
Text messages
You can send and receive SMS (text)
messages of up to 160 characters to/from
another compatible phone. Almost all
modern mobile phones accept this format.
Reading a text message
When you receive a text message, the
envelope µicon is displayed at the top of
the main screen.
1Press γ, Read to display the new
message directly from the main screen.
2To read old messages select Read from
the Messages menu.
3Use the :and ;keys to scroll
through the message.
4Press δ, Options to access the following
message options:
Delete
Removes the message.
Reply
Sends a text message to the sender.
Call
Calls the sender (or, if there is a number in
quotes in the message, this number is
called instead).
Save no.
Adds the sender’s phone number to your
contact list.
Time/date
Displays the date and time of the
message.
Forward
Sends the message to someone else.
Sending a text message
To send a text message:
1Enter the Messages menu and select the
Send option.
2Select New to type in a new message or
select Saved to select a message from a
list of saved messages.
3When you have entered the text, press
γ, Send.
4Enter the destination phone number, or
press δ, Contacts and select a name
from your contact list.
5Press γ, Send to send the message.
ζNote: If you reply to a message, you do
not have to re-enter the number. This is
done automatically.

17
8
Messages
Sending a Smiley SMS
Send a Smiley with your text message to
compatible phones. All other phones will
display an Internet style Smiley.
1Enter the Messages menu, select the
Send option and then select Smiley. The
following list will be displayed:
*Emotions
*Celebrations
*Sports
*Animals
*Others
2Select the category you would like to view
and then use the :and ;keys to
scroll through the Smileys. Press γ,
Select on the Smiley you would like to
add to your message.
3You can now type the rest of your
message. Your message text is restricted
to 156 characters to allow space for the
Smiley.
4When you have entered the text, press
γ, Send.
5Enter the destination phone number, or
press δ, Contacts and select a name
from your contact list.
6Press γ, Send to send the message.
Reading a Smiley SMS
When you choose a message that has a
Smiley in it, the Smiley appears on the
screen for 3 seconds or until a key is
pressed. Then the message appears. After
this time the message reads as normal. A
message with a smiley attached has a κ
icon if new and a ϕif read.
ζNote: If replying to or forwarding an SMS
(text) message, the Smiley will not
display and only appears on a new
message.
Entering text, numbers and symbols
You can enter text, numbers and symbols in
a number of ways. The current input mode is
indicated at the bottom of the screen by one
of these icons:
αMultitap text input - lower case
βMultitap text input - upper case
θNumeric mode
ηT9 predictive text input (lower case)
ιT9 predictive text input (upper case)
You can switch between Multitap, numeric
and predictive text modes by repeatedly
pressing *.
ζNote: When you select a field that
requires text or numeric entry, the phone
automatically changes to the
appropriate input mode.

18
8
Messages
The table below lists the characters
associated with each key on the numeric
keypad:
ζFor all input modes, a long press on #
displays a table showing all the symbols
available. See the Entering symbols
section later in this chapter for details.
Multitap standard text input
When you are in Multitap mode (sometimes
called multipress mode), you enter a letter
by pressing the number key on which the
letter is printed. Press the key repeatedly
until the required character is displayed. If
you pass the character you want, keep
pressing the key to scroll through all the
characters again.
For example, to enter the letter “r” press 7
three times.
If a word you are entering contains two
consecutive letters which are located on the
same key, enter the first one and then wait
for the cursor to reappear before entering
the second.
Also, you will notice that some intelligent
features are built in. For example, when
entering the first word in a sentence, the text
input mode changes automatically from
upper case to lower case after the first letter.
Some punctuation marks (including full
stops, hyphens and apostrophes) are
available on 1. Alternatively, press and
hold #to pick a symbol to insert from the
character table (see the Entering symbols
section below).
When you have finished entering a word,
press #to enter a space and move on to
the next word.
For example, to enter the name "Ross" when
you are in lower case mode:
1Press *to enter upper case mode,
2Press 7three times, to display "R", you
will then return to lower case mode.
3Press 6three times, to display "o".
4Press 7four times, to display "s". Now
pause slightly until the cursor reappears.
5Then press 7four times, to display "s".
Key List of characters available
1 1 . , @ ‘ ? ! " : ; ¿ ¡
2 a b c 2 à ä å æ ç
3 d e f 3 é è
4ghi4ì
5jkl5
6 m n o 6 ñ ò ö ø
7 p q r s 7 ß
8 t u v 8 ü ù
9 w x y z 9
0 0 (numeric mode only)
# Space (short press)