SENDO S200 Operating instructions

S200 Troubleshooting
Problem Possible cause Possible corrective action
Phone does not power on Battery empty Fully charge the battery and then
press .
Battery contacts dirty Clean contacts on battery and
phone with a dry cloth, attach
battery, wait a few seconds and
press .
Phone does not charge Battery empty Charge for 2 hours. Don’t worry
if the battery icon does not
change immediately.
Disconnect and try again.
Charger incorrectly connected Check the mains socket, and the
connection to the phone.
Battery How long should I charge the
battery the first time? 12 hours continuous.
I don’t get as much battery life
as I expected The phone uses battery power when it is switched on even if it
is not in a call. Making calls and
playing with the different
functions of the phone will run
down the battery faster. The
stated battery life is under
optimum conditions.
Charge the phone regularly.
“Insert SIM” is displayed when
I switch on the phone
SIM card is incorrectly inserted
or missing Check that the SIM card is positioned correctly, and that the
metal clip is slid across and first
firmly over the SIM card. Try
again.
SIM card is damaged or dirty Visually check the SIM and
clean the contacts with a dry
cloth. Try again.
The PIN code is blocked 3 incorrect entries Enter the unblocking code
supplied with the SIM card. If
you do not have this code,
contact your service provider.
The PIN2 code is blocked 3 incorrect entries Enter the PIN2 unblocking code
supplied with the SIM card. If
you do not have this code,
contact your service provider.
Poor display Low temperature Move to a warmer place and let
the phone warm up.
Can’t connect to network Weak signal Move into an area of better
coverage. If you are in a
building, move towards a
window.
Invalid SIM card Contact your service provider.

Network not allowed Try reselecting the network.
Switch off and then back on.
Can’t make/receive calls Weak signal Check that the service provider
name is displayed on the screen.
If not try to reconnect to the
network.
Phone is switched off
Press for a few
seconds.
Check the number Use the full area code and
country code in the number.
Call key not pressed After dialing the number you
must press ,
Network is busy If you hear rapid beeps, then the
network is busy. Hang up and
try again.
Call barring or fixed dialing is
activated Check the fixed dialing settings. Otherwise check the call barring
settings with your service
provider.
Not registered with service
provider After purchasing your phone, you may need to call your
service provider to activate the
line.
No credit left on your prepaid
card Recharge your credit.
Low earpiece volume Low setting Press the Up side key when you
are in a call to increase the
volume.
Low ringer tone Low setting Go into the Sounds menu, select
Volume and increase the setting.
Cannot enter some words Wrong entry mode Your phone has T9 text input
(i.e. it guesses what words you
are trying to enter). To enter a
special word press
repeatedly to change to
normal multi tap mode.
“Message list full” is displayed
in the main screen Your SIM card memory is full of text messages; therefore you
cannot receive any more
messages.
Go into the Read menu of the
message menu and delete some
of your messages.
Some features do not work Feature not supported by the
operator or your subscription. Call your service provider.
Some menus are missing There are restrictions on your
SIM card or subscription. Call your service provider.