SentrySafe Fire-Safe User manual

Fire-Safe®Advanced
Electronic Lock

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WARNING
This product is not intended for the secure storage of all materials.
Items such as firearms, other weapons, combustible materials, or medication should not be stored
in this unit.
WARNING
Do not store delicate items directly in your safe.
SentrySafe products which offer fire protection have a proprietary insulation that has a high-
moisture content. In addition, the SentrySafe water resistant products close airtight to offer water
resistance, which may also cause moisture to accumulate inside your safe. The desiccant packet,
included in your safe during shipment, should be left in your safe. DO NOT DISCARD IT. It is
intended to help absorb moisture which may accumulate inside your safe. Please open your unit
once every two weeks to avoid moisture accumulation.
If you choose to store delicate items such as jewelry with working parts, watches, stamps, or
photos in your safe, we recommend putting them in an air-tight container, prior to placing them in
the safe for storage.
NOTE: Sentry Group will not be responsible for any damage or loss of items placed in the unit due
to moisture.
WARNING
DO NOT store pearls in this safe unit.
In the event of a fire, potential damage to delicate pearls occurs at temperatures much lower
than the 350°F interior performance measure which the UL classification performance standard
indicated guarantees.Therefore, DO NOT store pearls in your SentrySafe product.
WARNING
No computer disks, audio-visual media or photo negatives.
This product is not intended to protect computer floppy or diskettes, cartridges and tapes, audio or
video cassettes, or photo negatives.
WARNING
Your safe is only part of your total security protection.
SentrySafe recommends that you store your safe in closets, offices, basements, bedrooms and any
other locations that are convenient for you but out of direct line of sight from prying eyes. The
location of the safe does not affect the safe's ability to protect your valuables inside.

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Table Of Contents
Congratulations on your purchase of a SentrySafe product. SentrySafe is committed to securing,
organizing and protecting your most important documents, valuables and keepsakes.
Table Of Contents..........................................................................................................3
Locking/Unlocking Your Safe..........................................................................................4
Programming Your Code(s) ............................................................................................6
Battery Replacement .....................................................................................................8
Troubleshooting ............................................................................................................9
Bolting Down Your Safe...............................................................................................10
Customer Service.........................................................................................................12
Guarantees and Fire Specifications...............................................................................13
IMPORTANT
If you experience problems or challenges with your safe, DO NOT RETURN!
For questions or concerns, call SentrySafe at 1-800-828-1438.
REGISTRATION
www.sentrysafe.com/customercare/register_your_product
Warranty Coverage Registration:
To aid with warranty coverage please visit www.sentrysafe.com/customercare/register_
your_product to register your safe, or complete the enclosed registration card and mail to
SentrySafe.

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Locking/Unlocking Your Safe
NOTE: •Storecombinationandkeysinasecurelocation(otherthaninthesafe).
 •SentrySafeoffersasecureonlinelocationfortheentryandretrievalofyourcode.Goto
www.sentrysafe.com and register your safe.
 •DO NOT RETURN to store! Questions or concerns, call us at 1-800-828-1438.
A. Remove the screw from under the lock case to activate
your lock.
B. To be removed by consumer after purchase.
REMOVE THE SCREW LOCATED ON THE INSIDE OF
THE DOOR TO ACTIVATE YOUR LOCK
C. Turn the electronic lock case to the right (clockwise),
from 12 o’clock to 2 o’clock, and remove.
D. Insert 4 new AA alkaline batteries (not included).
NOTE: Do not use rechargeable batteries or any other type of
non-alkaline battery. Do not mix old and new batteries.
Do not mix alkaline and standard batteries.
E. Replace the lock case and turn to the left to reassemble.
See page 8 for detailed instructions.
Find your code on the back of this owner’s manual.
WARNING: Test your code several times before putting valuables inside.
FOR DUAL KEY/ELECTRONIC LOCKS ONLY, insert key into the
lock, turn to the unlocked position, then remove the key.
This is a secondary locking feature, not an override key.
Without the key you will not be able to open your safe.
Opening your safe for the first time
CSW4747
BS445699*
2005
56299
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Unlocking your safe
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Locking/Unlocking Your Safe
Enter the 5 digit factory code on the back of this owner’s
manual. Then press the “Prog/Enter>>” key.
The unlocked padlock icon ( ) appears.
You will have 4 seconds to turn the handle to
unlock your safe.
Rotate the handle downward to open the door.
This may take a limited amount of force if you have
a water-resistant safe.
NOTE: •Ifyouexertexcessiveforceonthehandle,thehandlewillbreak.Thisfeatureisdesigned
to protect the bolts from being over powered by force.
 •GreenLEDlightcomesonafteryouentervalidcode,andremainslitduringthe
4-second period in which the safe can be opened.
A. Close the door, and pull the handle upwards until the handle
is horizontal.
For water-resistant units, additional pressure to the
front, left side of the door may need to be applied
prior to rotating the handle.
B. FOR DUAL KEY LOCK, insert key, push in lock cylinder, and
turn key to left to the locked position, then remove the key.
NOTE: •The5digitfactorycodecannotbedeleted.However,youmayaddanddeleteadditional
codes (see next page).
 •Ifyoursafedoesnotappeartobeworkingproperly,pleasechecktomakesureyouare
using NEW alkaline batteries before contacting SentrySafe Customer Care.
Locking your safe
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Programming Your Code(s)
Three code options:
Factory code: The safe will ALWAYS unlock using this 5 digit
code (found on the back of this owner’s manual). This code
cannot be deleted.
Manager code: a 4-8 digit programmable code of your
choosing that can be changed or deleted.
Secondary code: If you wish to give someone else temporary
access to the safe, you can program a 4-8 digit secondary code
that can be changed or deleted.
NOTE: •Remember,onceyouhavedecidedonyouraccesscodes,opentheunitrstthentestit
with the door open.
 •Allzerosisaninvalidcode.
 •Toturnthebeeperonoroff,pressthe“0”keyandthenthe“Prog/Enter>>”key.
ONLY 1 CODE CAN BE PROGRAMMED AT A TIME
To ADD a manager code:
A. Press the “Prog/Enter>>” key
B. Enter the 5 digit factory code and press “Prog/Enter>>” key.
C. An empty box icon ( ) means no manager code is currently
programmed.A box with a star ( ) means a manager code
is currently programmed.
D. Enter a 4-8 digit code and press “Prog/Enter>>” key to
finish programming the code into the unit.
To DELETE a manager code:
A. Press the “Prog/Enter>>” key, then enter the 5-digit factory
code and then press the “Prog/Enter>>” key.
B. A box with a star ( ) indicates there is a code programmed
and can be deleted.
C. Enter 0, 0, 0, 0, 0 then the “Prog/Enter>>” key to delete the
manager code.
Programming information
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Programming the manager code
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Programming Your Code(s)
NOTE: •Upto6secondarycodescanbeprogrammed.Only1codecanbeprogrammed
at a time.
 •“PRG”(
PRG ) lights up after pressing the “Prog/Enter>>” key and stays lit while
programming a manager or user code.
 •To return to the beginning when programming your code, wait 5 seconds and the lock
will time out. You may then start over.
To ADD a secondary code:
A. Press the “Prog/Enter>>” key 2 times, enter the manager
code, and then press “Prog/Enter>>” key.
B. Use the <<or>> to scroll between the lighted boxes.
An empty box icon ( ) means it is available for a
code entry.
A box with a star ( ) means code has already been
programmed.
C. Enter a 4-8 digit code in the selected position and press the
“Prog/Enter>>” key to finish.
To DELETE a user code:
A. Press the “Prog/Enter>>” key 2 times, enter the manager
code, and then press the “Prog/Enter>>” key.
B. Use the <<or>> to scroll to the A box with a star icon ( )
to be removed.
C. Press 0, 0, 0, 0, then the “Prog/Enter>>” key to delete the
selected user.
Programming the secondary code
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Battery Replacement
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The battery icon ( ) will light when the batteries need to be replaced. No code is erased when
the old batteries are removed for replacement.
Insert 4 new alkaline batteries (not included)
Remove screw located under lock
Turn the electronic lock case to the right (clockwise),
from 12 o’clock to 2 o’clock, and remove.
Insert 4 new AA alkaline batteries.
Replace the lock case, and turn to the left to reassemble.
NOTE: Do not use rechargeable batteries or any other type of non-alkaline battery. Do not mix old
and new batteries. Do not mix alkaline and standard batteries.
Battery replacement
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Troubleshooting
The problem: Why it is happening: The solution:
The door will
not lock
Shipping screw is in place Remove the screw on the
back of the door
Electronic code
does not open
safe
The key lock cylinder is pushed in You must use both the key
and electronic code to open
the safe; key lock cylinder
must be out
Electronics are not
functioning
Battery power is low ( ) Replace batteries and enter
code again
Electronics
working but
cannot get in
to safe
1. Safe doors equipped with a
water-resistant gasket may
initially be tight
-OR-
2. Battery power is too weak to
open safe
1. Hold the handle up while
inputting the code; and
then pull down when the
unlocked padlock icons
appears ( )
2. Replace batteries and enter
code again
Lock display
shows
1. You have pressed “Prog/
Enter>>” key out of sequence
2. You have entered an invalid
code
3. You have let 5 seconds or more
elapse between key presses
4. You have pressed a key while in
delay mode
Wait 5 seconds and start over
Lock display
shows
You are in delay mode; the icon
( ) comes on after three
consecutive invalid codes are
entered, and stays lit during the
2-minute delay mode
Wait 2 minutes and start over
Lock display
shows battery
icon
Battery power is low. Lock may
light up but battery power might
be too low to operate the bolts
Replace batteries

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Bolting Down Your Safe
Bolt down kit contents (in select models only):
• 2Lagscrews.
• 2Washers.
• 2Masonryanchors.
Tools needed to bolt safe to the floor:
• Drill.
• Wrench.
• 7⁄16" (11 mm) drill bit – for drilling into the safe.
• 9⁄32" (7.2 mm) drill bit – for drilling into a wood floor.
• 3⁄8" (9.5 mm) drill bit – for drilling into a masonry floor.
Warning: •DONOTdrillthroughboltcups.
 •DONOTboltthroughthewalls.
 •DONOTdrillfromanylocationinsidethesafe.
1Tip the safe onto its left side (door hinges horizontal with the floor).
2Unlock the safe, and open the door. Look to the bottom of the
safe for two indentations on the feet in opposite corners. Using
the 7⁄16" (11 mm) bit, drill a hole through each indentation
perpendicular to the bottom of the safe. Do NOT drill from
any location inside the safe.
3Tip the safe upright, place the safe in the desired location, and open the door.
4Use a screw or pencil to mark the floor through both holes.
Bolt down instructions
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Warning: Product is not water resistant once it is bolted down. The ETL verified water
resistance claim applies to product prior to the application of a bolt-down kit.

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Bolting Down Your Safe
5 Movethesafeasidetoclearbothmarkedspotsfordrilling.
6Drill into the floor:
AFor wood: Using the 9⁄32" drill bit, drill a hole 2 1⁄2"
(64 mm) deep in each marked spot.
BFor masonry: Using the 3⁄8" drill bit, drill a hole 2 1⁄2"
(64 mm) deep in each marked spot. Install a masonry
anchor in each hole.
7Replace the safe in the desired position, with the holes in the safe aligned
with those in the floor.
8Securing the safe:
AFor wood: Pass each lag screw through a washer,
then through the safe and into a hole. Tighten with
the wrench.
BFor masonry: Pass each lag screw through a washer,
then through the safe and into a masonry anchor.
Tighten with the wrench. Place masonry anchors into
the holes in the floor.
NOTE: •The safe should not be bolted to a wall, this will compromise the fire rating.
Drill holes through the feet only. Do not drill through the back or sides.
 •Bolting/unbolting the unit is at the consumer’s expense and discretion.
 •Sentry Group is not responsible for any costs incurred if the unit is to be replaced.
For products that do not come with a bolt down kits:
Go to www.sentrysafe.com to find recommended hardware and instructions.
Bolt down instructions…continued
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Customer Service
Customer Care
www.sentrysafe.com
Phone Number: 1-800-828-1438
Fax: [phone]
882 Linden Avenue / Dept. 200 / Rochester, New York / 14625-2784 USA
1Please go to our website www.sentrysafe.com to find the necessary replacement form. If
you are unable to use a computer, please call the number above, or fax us for a copy of the
replacement form.
2Find your safe’s serial number and model number.The serial number and model number are
printed on the small label, on the right side, on the door, by the hinge.
3Please fill out the form in its entirety.
4Send the following to Sentry Group: check or money order and replacement form. For current
pricing, please go to www.sentrysafe.com/customercare. If you are unable to use a
computer, then please call the number above or fax us.
5Mail to: Sentry Group; 882 Linden Avenue, Dept. 200; Rochester, NY 14625-2784; USA
-OR- fax statement (notary seal must be legible) to 1-585-381-2940.
Paying by credit card:
Payment may also be made using your credit card, by phone only.
Call 1-800-828-1438 to make a credit card payment. Do not fax credit card information.
NOTE: •Prices subject to change without prior notification.
 •KeyordersmaybeplacedonaSaturdayorSunday.However,thoseorderswillnotbe
processeduntilthefollowingbusinessday.OurCustomerCarecenterisopenMonday
through Friday, 8:00 a.m. until 6:00 p.m. E.S.T.
To optimize your safe's organization, consider purchasing SentrySafe accessories for your safe.
Accessories include a locking drawer, tray, shelf, and file rack. For more items, please go to our
website www.sentrysafe.com/CustomerCare/Buy_Safe_Accessories or call our Customer
Care center at 1-800-828-1438.
How to get replacement keys
How to order accessories

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Guarantees And Fire Specifications
Lifetime after-fire replacement guarantee
If this SentrySafe product is damaged by fire at any time while still owned by you (the
original owner), SentrySafe will ship a replacement free of charge.
Include your name; address; model number; photo of the burned unit; description of
the fire; and a copy of the fire department, insurance or police report. Please send the
following information to:
Sentry Group
882 Linden Avenue Dept. 200
Rochester, New York 14625-2784 USA
Guarantees