Servpro HVE3000 User manual

Owner’s Manual
HVE3000 Flood Pumper and Inline Booster
#633 - 115V
Manufactured by Sapphire Scientific for Servpro Industries, Inc.
15180 Josh Wilson Road, Burlington, WA 98233
Phone: [phone] Fax: [phone] www.SapphireScientific.com
The high-efficiency HVE3000 can be used both as a flood pumper to quickly remove excess
liquid water for flood remediation and as an inline truckmount booster to extend the
effective vacuum hose length for carpet extraction and cleaning.
Patents: http://www.LBpatents.com
READ AND SAVE THESE INSTRUCTIONS
SAFETY INSTRUCTIONS
WARNING! Do not alter or modify your HVE3000 in
any way. Use only replacement parts authorized by
Sapphire Scientific, Inc. Modifications or use of
unapproved parts could create a hazard and will
void your warranty. Contact your authorized
Sapphire distributor for assistance.
WARNING! Do not operate unit in standing water.
Electric shock hazard. Unit must be grounded.
WARNING! Unit must be grounded.
•Keep motor and wiring dry. Keep out of standing
water and do not install in area likely to be subject to
water intrusion. Do not expose to rain, water or
snow.
•Insert three-prong plug on power cord into a
matching electrically grounded outlet. Do not use
adapter. Never cut off third prong.
•Do not use an extension cord.
•To reduce the risk of fire or electric shock, do not
use this unit with any solid-state speed control
device.
FIRE HAZARD
•Keep away from open flames and heat sources.
•Do not use or store where vapors from gasoline,
solvents, thinners or other flammable materials may
be present.
WARNING! Unplug unit before cleaning or servicing.
•Turn off unit and unplug before lifting or moving.
•Handle the unit carefully. Always operate the unit on
a stable, level surface. Do not drop, throw, or place
where it could fall. Rough treatment can damage the
unit, and may create a hazardous condition or void
the warranty.
•Inspect the power cord before use. If cord is
damaged, do not use. Always grasp the plug (not
the cord) to unplug.
•The unit must be operated on a 115V/60 Hz circuit
protected by a Ground Fault Circuit Interrupter
(GFCI) device.
•Do not attempt to repair the unit. For authorized
service options, contact SERVPRO®RMA
Department at 866-885-6833 or email
[e-mail].
BEFORE YOU BEGIN
Warranty registration
To process a warranty or repair claim, just click the
“RMA/ Warranty Form” listed under the “Products” tab
on the ServproNET®home page or it is also found at the
Equipment page on ServproNET.
You may contact the SERVPRO®RMA Department by
phone at 866-885-6833 or via email at
[e-mail].
To expedite the warranty claim process, please have the
following:
•Equipment model number.
•Serial number.
•Usage hours (if applicable).
When Franchises purchase equipment from Servpro
Industries, Inc. unit date of purchase and serial numbers
are recorded on the invoice. As part of the Servpro
Industries, Inc. RMA/Warranty program, proof of
purchase and equipment warranty records are added to
WARNING
SP004 HVE3000 1 Dri-Eaz Products, Inc.

the database. This service saves Franchisees time and
resources spent attempting to determine warranty
coverage for equipment.
After receipt of the completed Warranty/RMA Request
Form, an RMA Coordinator will check warranty status on
any listed equipment prior to submitting the claim
information to the vendor(s).
If the unit is covered under warranty, the RMA
Coordinator will communicate the repair and return
process.
If equipment is not covered under warranty, the
vendor(s) will provide a competitive repair estimate prior
to completing any non-warranty repairs. The RMA
Coordinator will present repair options and receive
Franchise approval prior to authorizing non-warranty
repairs.
The SERVPRO RMA Department is here to serve you!
INTRODUCTION
Some assembly required. See “Before first use,” p. 3.
The HVE3000 is a portable flood pumper intended for
commercial use. It can be teamed with an extraction tool
to remove water quickly and effectively from flooded
structures. It is ideal for use in large spaces or multi-level
units like hotels, schools, hospitals, factories, offices,
and homes.
The HVE3000 can also be used as an inline booster
and prefilter with a truckmount extractor to provide
additional vacuum pressure on long hose runs.
Read this Owner’s Manual carefully to learn how to
properly operate your HVE3000. Improper use of the
machine may create hazardous conditions and may void
the warranty.
CONTENTS GUIDE
Parts identification .......................................... 3
Extraction mode setup.................................... 4
Truckmount booster setup............................. 4
Maintenance..................................................... 5
Specifications .................................................. 9
SP004 HVE3000 2 Dri-Eaz Products, Inc.

PARTS IDENTIFICATION
IMPORTANT! BEFORE FIRST USE:
The grab handle/vacuum hose guide (see Fig. A) is shipped inside the filter basket (Fig. D). Remove the hose
guide from the basket and install it as shown using the four screws provided. Do not overtighten the screws. The
unit is now ready to be set up as an extractor or booster. Two Velcro straps are also enclosed in the filter basket
(Fig. D). Use these straps to secure the extractor hose when not in use.
Vacuum inlet (from
extraction tool).
Gravity drain hose.
Keep capped and clipped
into place when not in
use.
Grab handle/vacuum
hose guide. Direct hose
through guide before use
to avoid tipping. See
“Before First Use”
below for installation
instructions.
Filter basket cover
latches. Remove cover
by lifting latches.
Cover assembly
latches (×4)
FIG. A: FRONT
Also included: 25 ft.
section of 2 in. vacuum
hose.
FIG. C: CONTROL PANEL DETAIL
P: Automatic pumpout switch. Turn on to activate automatic pumpout
system. NOTICE! When automatic pumpout system is activated, sump
pump can turn on any time liquid is present in tank. Liquid may eject from
Pump Outlet with considerable force and cause injury. Always attach a drain
hose and place the end in a suitable drain before activating automatic
pumpout system.
A: Power cord socket.Provides power to sump pump and blower 1.
B: Power cord socket:Provides power to blower 2.
IMPORTANT! Secure power cords into sockets with lock.
1, 2: Vacuum blower switches.
LOW: Blower 1 ON, Blower 2 OFF. Cord A required.
MEDIUM: Blower 1 OFF, Blower 2 ON. Cord B required.
HIGH: Blower 1 ON, Blower 2 ON. Cords A and B required.
Independent circuit indicator light: Glows bright green when the two cords
are properly connected to separate circuits. No light appears if a) the two cords
are connected to the same circuit or b) if only one cord is connected. When using
both power cords, do not operate the unit unless the green light is illuminated.
P
1
2
A
B
Power cord lock. Secures
plugs in sockets.
Automatic pumpout drain
outlet. Pre-fitted with a 1½
in. outlet. To use a garden
hose, replace with the
supplied ¾ in. fitting (inset).
Keep capped when not in use.
Vacuum outlet. Connect
to truckmount for use as
booster. Keep capped
when not in use.
Handle
Control panel and
power cord sockets.
Details in Fig. C.
Power cord retention
clips. Secure cord(s) here
while using the unit.
HEPA exhaust filter grill.
Thumbscrews allows easy
filter replacement.
FIG. B: REAR
SP004 HVE3000 3 Dri-Eaz Products, Inc.

EXTRACTION MODE SETUP
Remove water quickly and effectively from flooded
structures.
1) Connect vacuum hose to vacuum inlet.
2) Connect one or two power cords depending on
job requirements. The second cord must be
connected to a separate 15 amp circuit.
NOTICE:The power cords of the HVE3000 should be
plugged into separate GFCI-protected 115 volt outlets
rated for at least 15amps. Always plug the cord firmly
into the base of the unit first and secure the cord into the
cord clip.
NOTICE:Connect to two separate 15A circuits ONLY. A
bright green light indicates correct connections. No light
will show when using only one cord.
3) For automatic pumpout, connect hose to pumpout
outlet to pump outlet and turn pump switch ON. Do not
use anything smaller than a ⅝in. hose, and ensure
there are no kinks in the hose. For increased pumpout
performance, see “Maximizing Pumpout Performance,”
p. 5.
NOTICE: Before turning the pump on, attach a drain
hose and place the end into a sink, toilet, or other
suitable drain. Operating the pump without a drain hose
in place may cause injury.
NOTICE: Avoid contact with water draining from the
pump outlet. Water is pressurized and may exit the unit
with force. Water may contain chemicals or
contaminants that can be a health hazard upon contact.
4) Turn on vacuum blower(s) to LOW, MED or HIGH.
The machine can operate with either one or both
blowers running. For maximum vacuum performance,
turn on both Blower 1 and Blower 2.
For use as truckmount extraction booster, see
“Booster Mode” below.
NOTICE: Keep truckmount outlet capped when not
in use.
EXTRACTION OPERATION TIP
Place the HVE3000 as close as possible to the end of
the hose run nearest the wand or other extraction tool.
This position will maximize the vacuum boost provided
by the unit.
Airflow shut-off
If the blowers emit a high-pitched whine and there is no
vacuum generated, it most likely means that the ball
float has engaged and that the tank is full and needs to
be emptied, or that excessive foam is present. When
this occurs, check the tank and empty it if necessary,
and use a defoamer any time foam is present.
TRUCKMOUNT BOOSTER SETUP
NOTICE: Do not attempt to operate the unit with a
truckmount producing vacuum pressures greater than
12 in. Hg (164 in. H2O). Doing so could damage the unit
and will void the warranty. Be sure to adjust your
truckmount pressure to 12 in. Hg (164 in. H2O) or less.
Use in conjunction with a truckmount extractor to provide
additional extraction power. The HVE3000 has been
tested to boost vacuum on hose runs as long as 300
ft. (90 m). To maximize performance, we recommend
using the shortest runs as possible.
NOTICE: Do not operate with water temperatures
exceeding 140° F (60° C). Doing so could damage the
unit and will void the warranty.
1) Connect vacuum hose to vacuum inlet.
2) Connect one or two power cords depending on
job requirements. The second cord must be connected
to a separate 15 amp circuit. A green light indicates the
unit has been correctly connected to separate circuits.
Cover assembly latches (×4)
Recovery tank interior.
NOTE: Pump, float and
float arm assembly are
located inside tank.
Filter lid seal
Airflow shutoff valve
assembly
Filter lid
Filter basket
Filter lid clamps (×2)
Gravity drain hose
FIG. D
SP004 HVE3000 4 Dri-Eaz Products, Inc.

WARNING: The power cords of the HVE3000 should be
plugged into separate GFCI-protected 115 volt outlets
rated for at least 15amps. Always plug the cord firmly
into the base of the unit first and secure the cord into the
cord clip.
NOTICE: Connect to two separate 15A circuits ONLY. A
bright green light indicates correct connections. No light
will show when using only one cord.
3) Connect pumpout hose to pump outlet and turn
pump switch ON. For maximum pumpout performance,
we recommend using the unit with a 1½ in outlet hose.
See “Maximizing pumpout performance” below.
4) Attach vacuum hose to truckmount via vacuum
outlet.
5) Turn on vacuum blower(s) to LOW, MED or HIGH.
The machine can operate with either one or both
blowers running. For maximum vacuum pressure, turn
on both Blower 1 and Blower 2.
TRUCKMOUNT BOOSTER OPERATION TIP
Place the HVE3000 as close as possible to the end of
the hose run nearest the wand or other extraction tool.
This position will maximize the vacuum boost provided
by the unit.
Maximizing pumpout performance
The sump pump outlet of HVE3000 is equipped with a
1½ in. barbed hose fitting for use with a 1½ in. drain
hose (hose purchased separately). Because the internal
pumpout system is plumbed with 1½ in. lines, use of a
large-diameter drain hose will help to ensure maximum
pumpout performance.
The HVE3000 may also be used with a standard garden
hose. Simply replace the 1½ in. fitting with the ¾ in.
reducer fitting supplied with your unit and attach the
garden hose.
NOTICE: Before turning the pump on, attach a drain
hose and place the end into a sink, toilet, or other
suitable drain. Operating the pump without a drain hose
in place may cause injury.
NOTICE:Avoid contact with water draining from the
pump outlet. Water is pressurized and may exit the unit
with force. Water may contain chemicals or
contaminants that can be a health hazard upon contact.
Airflow shut-off
The HVE3000 will automatically shut off airflow to the
blowers when the recovery tank is full. This prevents
water and debris from entering the motors. When the
recovery tank becomes excessively dirty, or if there is
too much foam in the tank, the float may not function
properly. When the blowers emit a high-pitched whine
and there is no vacuum generated, it most likely means
that the ball float has engaged and that the tank is full
and needs to be emptied, or that excessive foam is
present. When this occurs, check the tank and empty it
if necessary, and use a defoamer any time foam is
present.
MAINTENANCE
WARNING! ELECTRIC SHOCK HAZARD. Unplug the
unit before performing any maintenance.
Before each use
Inspect the electrical cord for damage. Look for
fraying, cuts, etc. Do not use the unit if you find any
damage. Call 800-932-3030 to locate the nearest service
center.
Check the filter basket (Fig. D). Remove debris and
rinse clean if needed.
Check the HEPA filter (Fig. D). Replace if visibly dirty.
To access the filter, remove the filter cover plate
thumbscrews and lift off the plate. Replacement filters
are sold in packs of four. Ask for Dri-Eaz part no. F503
or Sapphire part no. 20-045.
Check the sump pump float valve (Fig. D). Remove
any clogs or obstructions to the float mechanism.
Check the manual drain hose for clogs or kinks.
Check all hose fittings. Look for cracks, debris, and
damaged threads or seals.
Check ball float valve. Ensure cover screen is clean.
After each use
Clean filter basket and top cover. Release cover
clamps, remove the cover, and lift out basket. Rinse
basket, basket basin, and cover with water to clean.
(Clean also as needed during use.)
Clean recovery tank, float valve, and airflow shutoff
valve.
1. Release four cover assembly latches and lift off cover
assembly (see Fig. D). With gravity drain hose directed
into a suitable drain, remove any accumulated debris
and wash recovery tank interior with an all-purpose
detergent. Rinse interior with fresh water. Allow the unit
to drain completely through the gravity drain hose.
2. Slide airflow shutoff ball valve assembly downward off
of the vacuum standpipe (Fig. D; see also “Remove float
ball assembly,” p. 7). Rinse valve assembly clean. Make
sure the float ball moves freely inside the cage and is
free of any debris. Replace ball valve assembly.
3. Wipe off pump, float, float arm assembly and tank
interior with a damp cloth. Allow tank interior and cover
assembly to dry completely before replacing the cover
assembly.
To maintain appearance, wipe interior and exterior
surfaces with a damp cloth. For deep cleaning and to
add a protective shine to the exterior, use Dri-Eaz
SP004 HVE3000 5 Dri-Eaz Products, Inc.

MicroGuard Cleaner and MicroGuard Protectant or a
similar automotive interior treatment.
Monthly
Use an all-purpose silicone spray to lubricate wheels,
castors and latches. Take care to wipe up any excess
spray, as it may create slippery surfaces.
As needed
Replace HEPA filter. Replace when the filter is visibly
dirty. To access the filter, remove the filter cover plate
thumbscrews and lift off the plate. Replacement filters
are sold in packs of four. Ask for Dri-Eaz part no. F503
or Sapphire part no. 20-045.
Special Maintenance Tasks
To ensure proper operation, we recommend the
following maintenance based on hours of use. In
excessively dusty or dirty conditions, it may be
necessary to perform these tasks more frequently.
Blower Motor Replacement 1000 hrs
Order the motor brush replacement kit, Dri-Eaz and
Sapphire part no. S506. Complete instructions are
provided with the kit.
Pump Inspection and Service 1000 hrs
Tools required
•3/8 in. nut driver or socket with a 6 in. extension and a ratchet.
•3/32 in. socket
•15/16 in. open end wrench
•Short-handled screwdriver
Remove the cover assembly and inspect the recovery tank
for any remaining water. If necessary, wipe out the tank
with a towel.
Loosen cord clamp on inside wall of tank with the 15/16 in.
wrench, and pull in approximately two feet of cord or until
the cord shows resistance.
SP004 HVE3000 6 Dri-Eaz Products, Inc.

Remove float ball assembly.
To remove the float ball assembly, loosen lower the hose
clamp on the float ball assembly with the short-handled
screwdriver and remove assembly.
Note: It is not necessary to remove the float ball assembly
to access the pump. However, we recommend removing
the assembly and cleaning it every time you inspect and
clean the pump.
If you are servicing the float ball assembly, use a Philips
screwdriver to remove the float ball housing retaining
screw and remove the float ball housing. Rinse all
components clean and ensure float ball moves freely
inside housing. Reinstall float ball housing.
Loosen upper pump outlet hose clamp with the short-
handled screwdriver and pull the hose off the outlet.
SP004 HVE3000 7 Dri-Eaz Products, Inc.

Using the 3/8 in. socket, Remove bolts on both ends of
the cross-brace. Lift off brace.
Inspect float assembly. Check float and float shaft and float
switch arm for smooth operation. Clean as necessary.
Fold up the pump handle and lift out the pump for
inspection. Rest the pump on a table or other stable
surface placed next to the unit. There is no need to
disconnect the wire harness.
SP004 HVE3000 8 Dri-Eaz Products, Inc.

Using a Philips screwdriver, remove the pump intake
cover retention screw and the plate from the bottom of the
pump. Clean off any debris from intake area. Replace plate
when finished.
Wipe out tank with a clean rag.
Reassembly
Lower pump back into bottom of tank and fold handle down. Ensure that the pump feet are fully seated.
Replace pump retention bracket. Push excess power cord back through cord grip and retighten cord grip. The cord should
be slack, but should not hang down and interfere with the operation of the float or the float arm assembly.
Reinstall the float ball assembly. Replace the cover assembly. The unit is now ready to use.
Replacing HEPA filter
See Fig. B. Replace when the filter is visibly dirty. To access the filter, remove the filter cover plate thumbscrews and lift
off the plate. Replacement filters are sold in packs of four. Ask for Dri-Eaz part no. F503 or Sapphire part no. 20-045.
SP004 HVE3000 9 Dri-Eaz Products, Inc.

SPECIFICATIONS
Model HVE3000 High Volume Extractor
Weight 132 lbs. | 60 kg
Dimensions
(H × W × D)
40.2 × 22.5 × 24.8 23.6 in.
102.1 × 57.2 × 59.9 cm
Power (115V)
12A (Blower 1 + Pumpout);
13.5A (+ Blower 2)
Tank capacity 12 gal. | 45 l
Safety
Certified to CSA Std C22.2 No. 243
Conforms to UL Std 1017
Maximum performance ratings:
Blower 1 (low blower) 8 in. Hg (108 in. H2O)
Blower 2 (high blower) 10 in. Hg (136 in. H2O)
Both blowers 12 in. Hg (164 in. H2O)
Pumpout discharge rate (1½ in.
outlet)
50 gpm
Pumpout discharge rate (¾ in.
outlet)
12 gpm
Specifications are subject to change without notice. Some values
may be approximate.
FOR PARTS AND SERVICE CONTACT SERVPRO
RMA DEPARTMENT.
SP004 HVE3000 10 Dri-Eaz Products, Inc.