Sharp AR-M550U Quick start guide

AR-M550U
AR-M620U AR-M700U
Technical Handy Guide

HANDY GUIDE
2 February 2005
The information contained within this guide is subject to change
without prior notice.
For the latest technical and fault finding information,
Please follow the SharpSearch link which can be found on the
http://www.tradenet.sharp.co.uk/tech/
The Handy Guide is not a substitute for the official Sharp Service manuals.
It is for use by Sharp qualified field service engineers with the intention of
improving the efficiency of Sharp Photocopiers.
Should you have relevant information, which is not included within this guide
please contact the Sharp Copier Hotline by e-mail :
[email protected]
SHARP ELECTRONICS (UK) LTD.
Document Systems Support
Technical Services Group
Technical Website.

HANDY GUIDE
3 February 2005
Contents – February 2005
Page
1. Machine Specification 4
2. Machine Options 6
3.Consumables 7
4. Initial Setup Procedure 8
Updated
5. Routine Maintenance 11
Revised
6. Minimum Call Procedure 15
7. Coin Vendor I/F 16
8. Product Key Registration 18
9.FirmwareUpdate 20
10. FlashRom Recovery 23
11. Firmware Revision
Engine 24
Updated
Printer I/F 25 Updated
Facsimile 25
12. Technical Update 26
Updated
13. Test Simulations 28
14. Trouble Codes 34
15. Network Scanner Trouble Codes 37
16. Jam Cause Codes 38
17. PWB Data Storage Location 44
18. Notes 47

MACHINE SPECIFICATIONS
4 February 2005
AR-M550 AR-M620 AR-M700
General
Type Console
Original paper size Max. A3
Printed paper size Max. A3 – Min. A5R
Standard paper capacity 1x 2000 (800+1200) + 2x500 + MB(100) sheets
Maximum paper capacity 1x 2000 (800+1200) + 2x 500 + 3500 + MB(100) sheets
Paper weight Tray 1,2 : 60-105 g/m2Tray 3,4 : 60-205 g/m2(Bypass : 52-205 g/m2)
Output capacity 250 sheets (Face down)
Warm-up time Less than 120 sec.
Resolution (Equivalent) 600 dpi (600 x 1200 dpi in printing) 600dpi
Memory/HDD
128MB + 40 GB HDD (Opt. 64MB/128MB/256MB)
(Actual capacity of HDD is 40GB. Quick folder can store up to 10,000 pages or
1000 files. Main folder and custom folder combined can store up to 20,000
pages or 3000 files.)
Duplex Std
Power consumption 1.84KW
Dimensions (W-D-H) 728x679x1192
Weight 185Kg
Copier
Copy speed(A4:continuous) 55 cpm 62 cpm 70 cpm
E-sort Yes
First copy time 3.9 sec. 3.3 sec.
Continuous copy Max. 999
Scan resolution 600 dpi
Zoom range Platen : 25 - 400 %, DF : 25 - 200 %
Document Feeder Std (DSPF)
Original capacity 150 sheets
Original replacement speed 65 opm (simplex), 76 opm (duplex) for copying
Finishing
Opt. Inserter AR-CF2
(AR-CF2 requires
AR-F15 or 16)
Opt. AR-F15
Staple Finisher
Opt. AR-F16
Saddle Stitch Finisher
Output capacity ----- Upper : 2,000
Lower : 2,000
Upper : 2,000
Lower : 2,000
Functionality
100 sheets insertion
60-256 g/m2
Off-line finishing
50 sheets multi-staple,
Off-set shifting,
Hole punch
(requires
AR-PN4A/C/D)
50 sheets multi-staple,
Booklet with Saddle
stitch, Off-set shifting
Hole punch
(requires
AR-PN4A/C/D)

MACHINE SPECIFICATIONS
5 February 2005
AR-M550 AR-M620 AR-M700
Network Printer Opt. AR-P19 for AR-M550U/620U/700U,
Print speed(A4:continuous) 55 ppm 62 ppm 70 ppm
PDL (Emulation) Std : PCL5e, PCL6
Opt : Post Script3 (AR-PK5)
Interface IEEE1284, USB 1.1/2.0,
10/100BaseTX, Opt. for AR-MxxxU (AR-P19)
Memory 128MB + 40 GB HDD (Opt. 64MB/128MB/256MB)
Supported OS
Win/95/98/Me, WinNT4.0/2000/XP
Mac OS 8.6 - 9.2.2, Mac OS X10.1.5 and 10.2-10.2.8 (excluding10.2.2)
with Opt. AR-PK5)
Bundled Utility Software Sharp Printer Administrator Utility, Status Monitor
Scanning Opt. AR-NS3
Resolution 200dpi, 300 dpi, 400dpi, 600 dpi
Duplex Yes
Destination Sharpdesk, FTP, E-mail
Bundled Utility software Network Scan Tool, Sharpdesk 3.0 (10 licenses), TWAIN driver
Fax Opt. AR-FX8
Communication Formula Super G3, Max. 33,600 bps
Document size Max. A3 – Min. A5
Compression MH, MR, MMR, JBIG
Dial Registration Up to 999 destinations (including e-mail address)
Broadcast transmission Yes, Max. 5000 destinations
PC-Fax Yes

MACHINE OPTIONS
6 February 2005
AR-PK5
AR-NS3
AR-F15
AR-CF2 AR-LC6
AR-FR11
AR-F16 AR-PF1 AR-MM9 AR-FX8
Model Name Description Comments
AR-LC6 3,500 sheet large capacity tray Option
AR-F15 Finisher Option
AR-F16 Saddle Stitch Finisher Option
AR-PN4A/C/D A:2 hole, C:4 hole, D:4 hole wide punch unit Option
(AR-F15 or AR-F16 required)
AR-CF2 Inserter Option
(AR-F15 or AR-F16 required)
AR-P19 Network printer board with NIC Option
AR-PK5 Postscript 3 Kit Option
AR-PF1 Barcode Font Kit Option (AR-P19 is required)
AR-FR11 Data Security Kit Option
AR-NS3 Network Scanner Expansion Kit Option (AR-P19 is required)
AR-FX8 Fax Expansion Kit Option
AR-MM9 Fax Memory (8MB) Option
Note: Items in Blue require “Soft Key” Activation
AR-P19

CONSUMABLES
7 February 2005
Life (Approx)
Model
Name Contents AR-M550 AR-M620 AR-M700 Comment
AR-620LT Toner Cartridge with IC chip 72K 72K A4 @ 6% coverage
AR-621LT Toner Cartridge with IC chip 83K 83K A4 @ 6% coverage
From Apr Production
AR-620LD Developer 25K 300K Use 2 bags
AR-620DM OPC Drum 250K 300K The drum is supplied
with the machine
AR-620KA
Cleaner Blade
Drum Separation Pawl x 4
Screen Grid
Toner Receiving Seal
Charger Plate
Paper Dust Cleaning Unit
DV Seal
DV Side Seal R
DV Side Seal F
MC Cleaner Unit
250K 300K Maintenance Kit 1
AR-620KB
Transfer Belt
Transfer Roller
Transfer Gear
Transfer CL Roller
250K 300K Maintenance Kit 2
AR-700KC
Upper Fuser Roller
Lower Fuser Roller
Fuser Pawls Upper x 6
Fuser Pawls Lower x 4
Heat Seal Base Assembly
Oil Roller
CL Roller Bearing
CL Plate
Heat Roller
Heat Roller Bearing x 2
250K 300K Maintenance Kit 3
AR-620DF DSPF Roller Kit 100K 100K
AR-620RT Main Unit Feeding Roller Kit 100K 100K
SF-SC11 Staple cartridge (5 k) 5K x 3 5K x 3 For AR-F15/16
Common with AR-F11/F12
AR-SC3 Saddle Staple cartridge (2 k) 2K x 3 2K x 3 For AR-F16
Common with AR-F12
Note: AR-620LT has been superseded by AR-621LT

INITIAL SETUP PROCEDURE
8 February 2005
REMOVAL OF MACHINE FROM CARTON
It is recommended to use a fork lift truck however, if a fork
lift truck is not available, it will require 4 people to lift
the machine from the carton
LOCK & PACKING REMOVAL
Number 2/3 mirror base lock screw.
Tray rotation release plate lock.
Fuser pressure release screws (turn fully anticlockwise
DEVELOPER SETUP
Sim 25-01 Developer Stir
Sim 25-02 Developer level setting
PROCESS CONTROL
Sim 44-02 ID & DM Sensor adjustment
TONER INSTALLATION
Before installing the toner cartridge ensure the cartridge
is shaken horizontally several times.
Be careful not to rotate the toner cartridge.
CASSETTE SETUP & PAPER TYPE
Set cassette sizes by adjusting the guides in the cassette.
Paper Type Setting
Custom Settings – Tray Settings
Cont’d

INITIAL SETUP PROCEDURE
9 February 2005
INITIAL SETTINGS
Sim 21-01 Maintenance Cycle Setting
ARM550U set 250k
ARM620U set 300k
ARM700U set 300k
Sim 26-02 LCC Paper Size Set-up
Sim 26-05 A3 paper count ( set 1or 2 counts)
Sim 26-06 Destination setup.
Sim 26-35 Set Multi Error Counter
Set to 1 (Multi Count
IMAGE WRITING DISTORTION (SKEW)
Sim 64-01 Print Area adjust
Pattern 71
Density 100
Level 3
IMAGE POSITION & OFF CENTRE
Sim 50-05 Print Area adjust (Sub scan)
Image Off-Centre adjustment.
Adjust (All Cassettes)
Sim 50-12 OC & RADF Off Centre Adjust
COPY IMAGE POSITION
Sim 50-01 OR
Sim 50-02 Lead/Rear Edge, Image Loss & Void Adjustment
COPY DENSITY
Sim 46-02 Copy Density Adjustment.
Cont’d

INITIAL SETUP PROCEDURE
10 February 2005
OTHER
Sim 26-10 Trial Mode activation – Network Scanner
Sim 22-06 Print All Simulation Data
FAX – AR-FX8
Sim 66-02 Fax Destination
Sim 66-10 Image Memory Clear
(only perform when AR-MM9 is installed)
CUSTOM SETTINGS
Entry Mode :
Press Custom Settings key
Press KEY OPERATOR PRG.
Enter Key Operator code (DEFAULT – 00000)
Change Key Operator Password:
Enter Key Operator mode, using procedure listed above
Press Key operator code change
Enter new 5-digit code
Press OK key.

ROUTINE MAINTENANCE
11 February 2005
Consumable System
For AR-M550/AR-M620/AR-M700
The AR-M550/620/700 consumable system is SRU – Service Replaceable Units. The toner unit
is supplied as a cartridge that the customer can change, and the engineer changes the Drum
and Developer at 250/300K copies.
DV / Process Replacement Schedule
USER REPLACEABLE Toner Cartridge - AR-621LT, life = 83k (A4 @ 6%)
Developer (AR-620LD) - Life: AR-M550 =250K, AR-M620/700 =300k
Drum (AR-620DM) - Life: AR-M550 =250K, AR-M620/700 =300k
Maintenance Kit 1 (AR-620KA) Life: AR-M550 =250K, AR-M620/700 =300k
(Blade, sep pawls, grid, toner seal, cleaning brush, charge plate, paper dust
removal unit, DV seal, DV side seal f/r, toner filter, Side seal F, Side seal R,
MC Cleaner unit)
Maintenance Kit 2 (AR-620KB) Life: AR-M550 =250K, AR-M620/700 =300k
(Transfer belt, Transfer roller, Transfer gear, Transfer CL Roller)
Maintenance Kit 3 (AR-700KC) Life: AR-M550 =250K, AR-M620/700 =300k
(Upper heat roller, lower heat roller, Fuser sep pawls upper and lower, Heat roller,
Heat roller bearing, Heat seal Base Assembly, Cleaner roller, Cleaning plate)
DSPF Roller Kit (AR-620DF) Life 100k
(DSPF paper feed roller, DSPF take up roller, DSPF reverse roller)
Feed Roller Kit (AR-620RT) Life 100k
(Main unit paper feed roller, takes up roller, reverse roller)
Staple Cartridge (AR-SC11) Life 5k
Saddle Stitch (AR-SC3) Life 2k

ROUTINE MAINTENANCE
12 February 2005
MAINTENANCE
COMPLETED
Sim 24-04 Maintenance Counter Reset
Sim 21-01 Maintenance Setting Check
(Default set to 0)
DRUM
REPLACEMENT
Sim 24-07 Drum Membrane Counter Reset
Sim 24-11 Developer rotation time reset
DEVELOPER
REPLACEMENT
Sim 24-05 Developer counter reset
Sim 25-02 Toner concentration setting
Sim 24-11 Developer rotation time reset
Sim 44-02 ID & DM Sensor adjustment
COPY DENSITY Sim 46-02 Copy density adjust
JAM &
TROUBLE
COUNTER
Sim 24-01 Jam/Trouble Counter Reset
FEED ROLLER
REPLACEMENT
Sim 24-02 Individual Tray Counter Reset
SIMULATION
DATA PRINT
Sim 22-06 Print All Simulation Data

ROUTINE MAINTENANCE
13 February 2005
Maintenance List

ROUTINE MAINTENANCE
14 February 2005
Other Adjustments
Section Adjustment Item Adjustment
Procedure
Process
1 Developer doctor gap Refer to section 7 of
Service Manual
2 MG roller main pole position
Laser scanner
1 Horizontal image distortion Sim 50-10
2 Print off centre
Scanner
1 Vertical image distortion
balance
Copy lamp unit
installing position
2 Vertical image distortion
balance
No2/3 mirror base
installing position
3 Vertical image distortion Winding pulley
position
4 Horizontal image distortion F rail height adjust
5 Main scan magnification
ratio
CCD unit position
6 Main scan magnification
ratio
Sim 48 - 01
7 Original off centre Sim 50 - 12
Original sensor
1 Size sensor adjust Sim 41 - 3
Copy Quality
1 Copy mode Sim 46 - 02
Paper Trans
1 Resist Roller Pressure
adjust
Sim 51-2

MINIMUM CALL PROCEDURE
15 February 2005
Fuser Unit
It is recommended that if the AR-M550/620/700 is visited during the service period, the fuser
unit should be cleaned out in accordance with the Service Manual.
1 Move away the finisher/inserter (AR-F15, AR-F16 and AR-CF2) if fitted.
2 Open the upper left hand door.
3 Remove the cover from the fuser unit (three silver screws).
4 Clean out excess paper dust with brush.

COIN VEND INTERFACE
16 February 2005
AR-M550 / AR-M620 / AR-M700 Coin Vend Interface
The coin vend interface for the AR-M550, AR-M620 and AR-M700 machines is located on the
Scanner Control PWB.
Before connecting a third party auditor, the device should conform to the following
specifications:-
1. The auditor interface should be optically isolated from the copier.
2. The external auditor interface should be ‘Power Supply Unit’ independent.
3. The external auditing device’s Power Supply Unit should be a plug-top adapter, not
an internal supply.
4. The external auditing device’s plug-top adapter should have a reinforced insulation
barrier.
5. The external auditing device must ‘hold’ a CE mark.
To enable coin vend function, test command 26-03 and select Vendor Control (set value 2), the
LCD display should now display the message ‘Under Vendor Control’ when the copier is re-
started. The message will clear and copying will be possible only when the external auditing
device completes the interface’s enable loop.
Connector Signals and Functions
Pin # Signal Name Details
1 24vdc Maximum current 100mA
2 P-GND Ground, connected to pin 3 for ‘enable loop’
3 /CV_COPY Enables ready status of copier
4 /CV_COUNT Paper exit copy signal (Late billing pulse)
5 /CV_START Copy start paper feed clutch signal (Early billing
pulse)
6 /CA_CA Clear all signal
7 /CA_STAPLE Staple signal
8 /CV_DPX Duplex signal
9 /CV_SIZE0 Copy paper size indicator
10 /CV_SIZE1 Copy paper size indicator
11 /CV_SIZE2 Copy paper size indicator
12 /CV_SIZE3 Copy paper size indicator

COIN VEND INTERFACE
17 February 2005
Paper Size Signals
Size 3 (pin12) Size 2 (pin 11) Size 1 (pin10) Size 0 (pin 9) Paper Size
0 0 0 0 NIL
0 0 0 1 A3
0 0 1 0 A4
0 0 1 1 LT (8.5”x11”)
0 1 0 0 B4
0 1 0 1 LG (8.5”x14)
0 1 1 1 INV (5.5”x8.5”)
1 0 0 0 B5
1 0 0 1 EXTRA
1 0 1 0 A5
1 0 1 1 NOT USED
1 1 0 0 A4R
1 1 0 1 B5R
1 1 1 0 LTR
1 1 1 1 NOT USED

PRODUCT KEY REGISTRATION
18 February 2005
AR-P19 Network Printer Board (including NIC)
AR-PK5 Postscript option.
AR-NS3 Network Scanner option.
AR-FR11 Data Security kit.
With any of the above options, you should receive an operation manual
The front of the operation manual details a unique code which when registered along with the
Copier serial number, provides an activation key which unlocks the Optional function within the
device.
Procedure
1. Make a note of the Copier Serial Number upon which the option is to be installed.
For AR-M550-700, the serial number can be obtained from the following menu:-
Custom Settings – Key Operator – Product Key – Serial Number
2. Make a note of the Application number from the front of the option Operation Manual.
3. Access the following URL, with the user name and password indicated
http://dse-pub.sharp.co.jp/key/
User Name: keyuser
Password: key000323
4. Select your region.
5. Register the option(s) against the Sharp Copier Serial Number by completing the
following Web form.
As shown, multiple options can now be registered at the same time:-

PRODUCT KEY REGISTRATION
19 February 2005
Note: When inputting the data, please ensure that the prefix letter of the Application
number is entered in UPPERCASE. Also, if the machine serial number ends in X or Y,
that must also be entered in UPPERCASE.
6. Click Send.
The Product Activation Key(s) will then be displayed. Also, an E-mail confirmation will
be sent to the E-Mail address of the dealer representative.
7. Enter the Key and enable the option(s) from within the following menu:-
Custom Settings – Key Operator – Product Key

FIRMWARE UPGRADE
20 February 2005
Requirement:
• PC with Parallel (configured to ECP Mode), USB or Ethernet Port
• IEEE1284 Centronics or USB Type “A to B” or Ethernet cable
• “Dragon Update” Tool & Firmware
• Print Driver installed and configured to the preferred “upgrade method” Port (eg USB).
Note: The AR-P19 must be “enabled” to upgrade via Ethernet and both devices (PC &
Machine) must have Static IP addresses entered.
Procedure:
1. Power off the Machine
2. Remove the cover that exposes the MFP Pwb.
3. To prepare the machine to receive the updated firmware, set the MFP control Dip
Switches to “Write Mode” (across to the left):-
4. Connect a Parallel, USB or Ethernet cable from the machine to the appropriate PC
connector.
5. Start Windows (Power on the PC).
Using Windows Explorer, browse to the folder that contains both Firmware Data file
and “Dragon Update Up” tool.(Both the Dragon Update.exe and the firmware file should
be in the same location).