Sharp Mx-7000n User manual

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70 ppm Monochrome/41 ppm Colour

Print • Copy • Scan• Fax • Internet Fax

Sharp MX-7000N

Exceptional

Office

OFFICE

Sharp MX-7000N

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strictly prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.

Exceptional

Introduction

Device Features Summary

Paper Handling: Paper Input

Paper Handling: Input Features Summary

Reloading Paper Supplies

What We Liked/What We Would Like to See

Paper Handling: Paper Output/Finishing

Paper Handling: Output/Finishing Features Summary

Finishing Options

Finishing Productivity

What We Liked/What We Would Like to See

Routine Maintenance

Maintenance Features Summary

What We Liked/What We Would Like to See

Paper Jam Removal

Toner Replacement Process

Device Management

Status Monitoring

Job Queue Reporting

Security Settings

Address Book Management

Cost Control Reporting

Scan Templates

Email Notification Alerts

Job Log Management

What We Liked/What We Would Like to See

Security

Security Features Summary

What We Liked/What We Would Like to See

Table of Contents

Office

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Accessibility

User Accessibility to Device Controls

User Accessibility for Paper Refilling

User Accessibility for Paper Jam Removal

What We Liked/What We Would Like to See

Copy

Copy Features Summary

Image Quality

What We Liked

What We Would Like to See

Print on Demand

Document Filing

Accessing Document Filing Documents from Desktop

What We Liked/What We Would Like to See

Print Features Summary

Ease of Installation

Print Productivty

PCL6 Print Driver Functionality

Image Quality

What We Liked/What We Would Like to See

Scan

Scan Features Summary

Scan to Email

Scan Data Capture Accuracy

Scan Data Capture Accuracy Results

Scan Data Capture Productivity

Scan Data Capture Productivity Results

What We Liked/What We Would Like to See

Summary

About BERTL

Table of Contents

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The MX-7000N heads up

Sharp’s business colour

MX series, which now

ranges from 23 ppm to

70 ppm. Building on the

same administrative and

technology backbone

as the already launched

MX-2300N/2700N/3500N/

3501N/4500N/4501N

series, the MX-7000N and

its sister products, the

MX-5500N and MX-6200N,

extend Sharp’s business

colour

offerings from the work-

group into the heart of a

busy department—and

even the CRD or print

shop.

The MX-7000N boasts 70 ppm monochrome/41 ppm colour output and

the same finishing and media handling capabilities that have already made

Sharp’s monochrome departmental range a BERTL award winner. The Sharp

MX-7000N is fully equipped to handle the rigours of a busy department. Front

office users can handle a much wider range of colour jobs themselves with

the MX-7000N, jobs that previously would have been sent down to the CRD

(resulting in a time lag), or contracted out to a local print provider (at great

expense). The fast 70 ppm monochrome engine allows the device to handle

not only the colour workload—but for many—the entire monochrome workload

as well. The savings on hardware and leasing can make up for the higher click

charge compared to a dedicated monochrome alternative.

While Sharp may be marketing the MX-7000N as a departmental work-

horse, there are some obvious indicators that Sharp has its sights on entering

the back office. The device supports 12"x 18"media in the main paper trays

and BERTL has heard rumours of a Fiery driven front end coming in the near

future. The quality of Sharp’s MX-7000N colour reproduction—an improvement

over previous Sharp colour products to the point of competing with graphics-

oriented printer/copiers—will also attract the attention of the back office buyer.

On initial contact with the Sharp MX-7000N MFP, one can’t help but notice

the large, full-colour control panel, which sets the scene for what is one of the

easiest devices to use in the market today. The role of the user in the plan-

ning phase of this, and the other MX series devices, can not be overlooked.

Enhancements to this new generation of devices include features and design

elements for selection and data entry; the ability to use the USB port to print

hard copies and scan to email; and an improved colour palette with a wider

colour gamut as compared to the previous model.

Introduction

BERTL analyst tests the Sharp MX-7000N

Device Features Summary

Monochrome Engine

Speed 70 ppm

Colour Engine Speed 41 ppm

First Copy Out Mono 4.0 seconds

First Copy Out Colour 8.4 seconds

Warm Up Time 6 minutes

Maximum Monthly

Volume

Info Not

Available

Copy Standard

Print Standard

PSTN Fax Optional

Internet/Network Fax Optional

TWAIN Scan Standard

Network Scan Standard

portion of this document. This document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is

strictly prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.

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Sharp Open Systems Architecture

Sharp’s Open Systems Architecture (Sharp OSA) is based on Microsoft

.NET environment, one of the popular building block frameworks for software

developers today. It allows independent software vendors (ISV), dealers, and

end users to develop specific applications that can be run through the touch

screen of the MFP.

The benefits of this Sharp OSA are multiple:

• The cost of implementing software applications is lower due to the reduction

in hardware components.

• The more efficient end-user experience delivers productivity benefits.

• Workflow processes can be streamlined in a single step.

Sharp stresses that its Sharp OSA will be user-friendly, allowing dealers and

end users—not just the software giants with large development budgets and

unlimited IT resources—to take advantage of the architecture.

This is so important as small- and medium-sized customers look for some-

thing more than a solution out of a box but do not want to spend exorbitant

amounts for special software. With Sharp OSA, dealers can give buyers the

customized and special treatment they desire without the pricey solution.

BERTL has already been privy to beta-level demonstrations of a multitude

of software applications running on Sharp OSA including cost control, scan

middleware routing, and document management applications. The Sharp OSA

is currently available for the MX series through local dealerships.

The Sharp MX-7000N comes with an expansive list of features with multiple

improvements and enhancements:

• A customisable user profile on the control panel that users can choose from up to

eight user workgroups

• Open Systems Architecture (OSA) to maximise small- to mid-sized companies busi-

ness flows and customisation

• Expansive Pantone colour palette enhancement for more customized colour selec-

tion

• Support of heavy card stock and the ability to apply it to all paper trays, bypass tray

and document feeder

• An optional post-printing insertion process to set up professional presentation

materials.

• The ability to change colour toners on the fly

• Dual large-capacity black toners supplied and the ability to change toner

while printing.

At first, a user may find that the Sharp’s MX-7000N looks and feels similar to

the other products in the MX series. However, it’s larger and faster, much more

powerful, and has a number of improved features including a larger colour

touch screen. The device has earned BERTL’s Five-Star Exceptional rating.

Introduction

BERTL analyst navigating the control panel.

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Paper handling is a core requirement of every device. If a

device cannot create documents a user wants on the pa-

per they need, it does not matter how fast the print engine

is or how many pages it can produce in a month. Paper

handling comes down to three key attributes: weight, ca-

pacity, and size.

Weight

The majority of paper used in the general office is graded between 20 lb.

bond/80gsm and 28 lb. bond/105gsm. If a device cannot handle these

weights through the main paper sources, users are forced to use the low

capacity bypass tray, resulting in a higher user intervention rate.

The straight paper path of the bypass tray lets it handle heavier paper

stocks to create business cards, covers for reports, product brochures,

menus, tickets, programs, and other special documents. Paper weights

for this type of job usually start at 90 lb. index/163gsm with business card

stocks often higher at 110 lb. index/200gsm.

Capacity

Workgroup desktop printers commonly start with either a 500- or 1,000-

sheet capacity plus a bypass tray. Workgroup MFPs usually start with

capacities over 1,000 sheets.

Paper comes in reams of 500 sheets. A growing trend is paper trays

with capacities greater than 500 sheets, which let users refill trays that are

almost empty with an entire ream of paper at a convenient time without

waste or risk of overfilling.

A device’s maximum capacity (without increasing the device footprint)

depends upon the paper source configuration. Standard paper trays typi-

cally are universal or adjustable trays that can accommodate a wide range

of paper supplies. Paper upgrade options on some devices include addi-

tional universal trays or a high-capacity tandem drawer.

A tandem drawer maximizes letter/A4 capacity by accommodating dual

stacks of paper side by side. However, larger-sized paper supplies cannot

be loaded. To raise capacity even further, some units can be equipped with

a side-mounted large capacity unit. These trays are also limited to letter/A4

size paper supplies only.

Size

Letter/A4 size paper is used in the majority of day-to-day business opera-

tions. Legal and financial documents often are printed on the longer legal

(8.5" x 14") stock size. As a result, many desktop printers, and some entry-

level MFPs reduce production costs by restricting the maximum paper

dimensions to legal size.

However, some environments also rely heavily on the larger ledger/A3

sizes for printing spreadsheets, schematics, design layouts, plans, and for

copying books or magazines.

Paper Handling: Paper Input

Paper Handling:

Input Features Summary

Standard Paper

Capacity

1 x 2000-

sheet A4-size

cassette

2 x 500-sheet

universal

cassette

Optional Paper

Capacity

1 x 3500-sheet

A4-size LCT

1 x 3000-sheet

universal LCT

Maximum Paper

Capacity 6,600 sheets

Bypass Tray Capacity 100 sheets

Maximum Paper Size

(bypass) 12" x 18"

Maximum Paper Size

(main trays) 12" x 18"

Maximum Paper

Weight (bypass)

140 lb. Index/

256 gsm

Maximum Paper

Weight (main trays)

Trays 1 and 2:

28 lb. Bond/

105 gsm

Trays 3 and 4:

110 lb. Index/

200 gsm

Standard Legal

Capacity 1,100 sheets

Maximum Legal

Capacity 4,100 sheets

Standard Ledger

Capacity 1,100 sheets

Maximum Ledger

Capacity 4,100 sheets

Standard Paper

Sources 5

Maximum Paper

Sources 6

Post Process

Insertion (PPI) Optional

PPI Capacity 100 sheets

Office Sharp MX-7000N

page 7 • September 21, 2006

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portion of this document. This document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is

strictly prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.

Exceptional

Reloading Paper Supplies

Loading paper in the Sharp MX-7000N was a straightfor-

ward process. The paper levels on the main copy screen

indicated that the paper has been replenished. The stan-

dard tandem main paper tray allows 2,000 sheets of let-

ter/A4 to be easily placed in the top drawer.

The colour-coded green brackets and sliding mecha-

nism for the paper guides on the two 500-sheet universal

drawers, provide a sturdy feel and an easy way to adjust

page sizes with just one hand. Each time the paper size

is changed, the control panel automatically displays the

correct paper size and proper paper orientation (i.e., land-

scape or portrait). Instructions on adjusting the paper size

are conveniently provided.

In addition to the standard tandem large-capacity, main

paper tray and two universal paper trays (that can be ad-

justed to 12" x 18" paper size), two additional floor-mount-

ed, large-capacity paper feeder cabinets (3,000 universal or

3,500 letter/A4) can be added, bringing the total capacity to

6,100 or 6,600 sheets for large volume jobs.

The bypass tray is located on the right of the main

engine unit and has a 100-sheet paper capacity, which can

accommodate address labels, transparencies, envelopes,

postcards, up to 12" x 18" paper size, and 140 lb. index/256

gsm.

WHAT WE LIKED

• The three main paper trays are very sturdy and are better

built to withstand the strain of office misuse than some

competing units. Reloading paper in the paper trays was

straightforward and easy. Instructions are conveniently

illustrated.

• The combined main paper tray supplies a hefty 2,000

sheet capacity (letter-size/A4 only), a valuable time- and

money- saver for business and corporate users who pre-

dominantly use letter size paper for their business needs.

• The green paper adjustment slots, located near the

front of the device, are clearly marked and can be easily

moved with just one hand for easy changing of different

size paper.

• The touch screen displays a schematic of the unit on the

main copy screen with the paper trays clearly labeled

with the paper size and paper levels. This provides an

exceptional visual aid for the user.

• The automatic document feeder is durable and has the

ability to accept up to 150 sheets in a copy/print job.

Paper Handling: Paper Input

The Sharp MX-7000N has two universal paper trays, which can be

adjusted up to 12"x18" paper.

The standard tandem main paper tray has a 2000-sheet letter/A4

capacity.

Office Sharp MX-7000N

page 8 • September 21, 2006

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Exceptional

WHAT WE LIKED (continued)

• Flexible paper options allow users to add a large capacity

tray (LCT) to accommodate either letter-sized sheets or

up to 12"x 18" sheets, to gain maximum capacity for their

specific needs.

• The device handles high volumes of 12" x 18" paper for

long, uninterrupted print runs on full bleed ledger jobs, a

valuable attribute for CRDs or quick-print buyers.

• The MX-7000N’s 100-sheet capacity intelligent bypass

tray can accommodate up to 140 lb. Index/256 gsm.

• The ability to print tabs using indexed card stock saves

time and money, as some competing units do not provide

this feature.

WHAT WE WOULD LIKE TO SEE

• Although a paper jam encountered on the document

feeder displayed the location of the mis-feed on the touch

screen, documents may be difficult to remove due a

non-movable mechanism on initial input into the feeder.

BERTL would prefer to see a fully detachable mechanism

for easy access.

• Loading paper on the right side of the dual main paper

tray was easy. However, the left side has an over-the-

top paper roller holder that is fixed, which makes loading

paper cumbersome. BERTL would like the ability to raise

the paper holder for easier paper loading as on the right

side.

• A paper tray handle that can be grasped from both the

top and bottom would be make loading paper easier. Cur-

rently, the user must reach the handle from the bottom

and pull the drawer out, which can be difficult for some

users. Drawer handles from both the top and bottom

would improve accessibility for users with disabilities.

• The two bottom paper trays are provided with 500-sheet

capacity. If the trays were equipped with a larger capac-

ity, users could load a full ream of paper before the paper

supply is completely depleted.

• The MX-7000N currently displays the paper levels of

each paper tray on the control panel, however, a paper

level indicator on the front of the paper trays to display

the current level as the paper depletes is also desirable.

Paper Handling: Paper Input

The optional large capacity tray (LCT) holds 3,000-sheet universal

or 3,500-sheet letter/A4 capacity.

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Office

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Sharp MX-7000N

page 9 • September 21, 2006

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The paper output handling options on workgroup products

can range from duplex output to saddle-stitch booklet mak-

ing capabilities. Many devices offer a choice of finishers

providing a low-cost, minimum footprint solution, or a high

capacity, fully-featured solution.

Stapling

Lower cost stapler units often have a 15- to 30-sheet maximum capacity

and are often limited to corner stapling. Floor-standing, higher cost finish-

ers should offer 50-sheet capability and handle corner and double stapling.

Saddle stitching heads up the finishing capabilities, allowing users to cre-

ate folded, center-stapled booklets. Some workgroup device saddle-stitch

finishers only handle 10 sheets (40-page booklets) with others handling up

to 15 sheets (60-page booklets).

Mail Bin Units and Offset Output

Many workgroup devices offer offset stacking (where each set is offset

from the next) to make it easier to separate jobs. Some offer physical mail

bin units allowing each user to send jobs to their own output area. Most

mail bin units limit delivery to unfinished jobs. A multi-tray finisher can also

offer some form of job separation, typically used to route different types of

job (fax, print, copy) for easier identification.

Finishing Options

The Sharp MX-

7000N has a variety

of finisher options.

The three position

finisher offers dual

output trays, corner

staples, side staples,

and two staples.

The saddle-stitch

finisher offers dual

output trays, a book

output tray, two

staples, and up to

15-sheet capacity

(60 page booklets)

saddle-stitch book-

lets. A paper pass unit

is required with the

above finishers. A hole

puncher unit which

offers 2/3 hole punch (2/4 in some markets) can be added to the above

finishers.

The floor-standing post-process insertion finisher, which is used to

impose finishing options onto post-printed pages without going through

the fuser unit, can be added to the device. It includes a 100-sheet capacity

output tray, multi-position stapling for up to 50 sheets, and an optional hole

punch.

Paper Handling: Paper Output/Finishing

Paper Handling:

Output/Finishing

Features Summary

Maximum

Output

Capacity

4,000 sheets:

2 trays w/nisher

100 sheets:

right output tray

Duplex

Capability Standard

Maximum

Paper

Weight

Through

Duplex Unit

110 lb. Index/200gsm

Maximum

Stapling

Capacity

50 sheets

Maximum

Booklet/

Saddle-stitch

Capacity

15 sheets

(60-page booklet)

Hole Punch

Options

2/3 hole

(2/4 in some markets)

Physical Mail

Bin Option

Two output areas

via nisher or job

separator options

One right-side

output tray

Folding Options In booklet making

only

All post-printing nishing tasks can be performed through the

inserter unit.

Office Sharp MX-7000N

page 10 • September 21, 2006

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portion of this document. This document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is

strictly prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.

Exceptional

Finisher Productivity

To compare finishing results, BERTL analysts ran the same

job (10 sets of 12 originals) with various finishing options.

There was no reduction in speed when hole punching was

added. The addition of one staple, and then two staples

showed a small identical jump in both cases. As expected,

saddle-stitched booklet finishing added a significant jump

due to the initial imposition phase, which resulted in a lon-

ger first-time-out time.

Paper Handling: Paper Output/Finishing

portion of this document. This document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is

strictly prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.

Office

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WHAT WE LIKED

• The standard, right-side output tray of the device can be set up to receive

user specified copy/print jobs; or to separate faxes from the rest of copy/print

jobs, saving users from searching through a pile of printed copies. This fea-

ture is customisable by the administrator from the device management tool

or users at the walk-up panel.

• When the user selects finishing options such as, hole punch, corner staple,

two-staple, or saddle-stitched creased booklets, small icons appear on the

screen adjacent to the area of the device where the finishing option will be

performed. This provides a visual cue to the user of the options selected,

prior to printing the actual document.

• Heavy card stock support is provided throughout the device (duplex, paper

trays, and bypass unit). In addition, page inserts, cover pages, tabs or spe-

cial media can be added, allowing users to produce professional presenta-

tion materials.

• Neat stacking of collated copies make the finishing options easy to use and

save time.

• The device is equipped with a post-printing capability; previously copied/

printed or cover pages can be sent through the feeder and finished via sta-

pling, hole punching, and creased booklet making. Normally, a user sets up

copy/print jobs with finishing options at the start of a job. However, on other

devices, if a user needs to add the finishing options at a later time, they usu-

ally have to start over again. This valuable feature saves the user resources,

time, and money.

• The high stacking capacity of the output trays allow for long print runs with

versatile paper supplies. The high 12"x18"media capacity allows CRDs and

print shops to operate the device for approximately 2 hours for monochrome

prints and over 3.5 hours for colour prints without operator intervention.

WHAT WE WOULD LIKE TO SEE

• The ability to create tri-folds on A4, 8.5"x 14", A3 sized paper for govern-

mental, informational and business pamphlets would expand output options

for end users.

• The ability to provide a professional die punch unit which creates in-line

punches for producing professional presentations or large legal summations.

• An automatic jog unit at the end of the output tray would keep the printed

documents neatly stacked.

Paper Handling: Paper Output/Finishing

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Office

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Workgroup devices sold through retail and traditional IT

distribution outlets usually are maintained by office work-

ers changing the all-in-one cartridge units that encase the

entire imaging system. Units sold through the reseller/

dealer community are usually maintained by office workers

and trained service engineers. Separate long-life parts are

more complex to install, but offer lower running costs than

the low yield, all-in-one alternatives.

Toner Replacement

Changing the toner or imaging cartridge are necessary tasks that tradition-

ally are avoided by some for fear of the black dust leaking on clothes or

hands. However, most units today offer clean replacement of toner supplies.

Clearing Paper Jams

The main device issue that office users attempt to remedy themselves is the

occasional paper jam. As a general rule, the faster the device engine, and

the more paper handling options, the more complex the process of remov-

ing paper jams. Common jam sources are the duplex unit and poor loading

of paper supplies. The position of the duplex unit can be a major factor in

the ease of paper jams. The method of loading paper supplies can be a fac-

tor in the overall number of jams that occur.

WHAT WE LIKED

• Changing the black and colour toner was mess-free and very user-friend-

ly.

• The two black toners and all colour toners can be refilled on the fly, which

is especially useful during a print operation before the unit’s toner is com-

pletely depleted.

• Two black toner bottles are provided in the Sharp MX-7000N. Using one

toner as a back-up saves time, money, and user intervention time.

• The black and colour toners are easily replaced in their respective slots

thanks to special designs of the different toner bottles. This ensures that

the right colour toner will be placed back in the correct colour slot.

• Paper jams are easy to remove and straightforward.

• The duplex unit opens and pulls out in front of the unit allowing user easy

accessibility.

• The fuser unit on the right side of the machine is sturdy. It was easy to roll

out, remove paper jams, and replace the unit.

WHAT WE WOULD LIKE TO SEE

• Although a paper jam encountered on the document feeder displayed the

location of the mis-feed on the touch screen, documents may be difficult

to remove due a non-movable mechanism on initial input into the feeder.

BERTL would prefer to see a fully detachable mechanism for easy ac-

cess.

Routine Maintenance

Maintenance Features Summary

Toner Yield

42,000 pages

CMY:

32,000 pages

Drum Life 100,000 pages

Fuser Life Info Not

Available

Developer Life

100,000 pages

CMY:

300,000 pages

Toner Rell During

Printing Yes

End-user replaceable

drum unit No

End-user replaceable

fuser unit No

BERTL analyst performs routine

maintenance on the Sharp MX-7000N.

Office Sharp MX-7000N

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portion of this document. This document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is

strictly prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.

Exceptional

Paper Jam Removal

During Sharp MX-7000N testing, BERTL caused some

jams to see how the unit would react. When a jam occurs,

the machine displays a message on the touch screen

indicating a jam has occurred. The control panel provides

step-by-step animated illustrations to guide users through

clearing paper jams.

The area in front of the paper transport path is open and

fully exposed, which gives users easy access to majority of

jams encountered. This innovative solution is beneficial for

users with large hands, who may have a difficult time re-

moving jams in very tight spaces, as on other manufactur-

ers’ devices. Jams are simple to remove if done correctly.

Routine Maintenance

The on-screen illustration indicates that the right side of the unit must be opened first. The metal ball-bearing rail rolls out

horizontally enabling users to access a large portion of the fuser unit. Paper jams are accessible and are easy to pull out.

The screen prompts the user through the next step. A knob must be rotated to remove the paper.

The fuser area is independent of the large capacity tray and finisher units. When paper jams occurs in the fuser area, the

trays and finisher do not need to be moved in order to clear the paper jams, like some competing units.

Office Sharp MX-7000N

page 14 • September 21, 2006

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strictly prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.

Exceptional

Toner Replacement Process

The overall maintenance of the Sharp MX-7000N is

straightforward and simple. Most users will find the direc-

tions easy to use. The toner bottle design ensures that

the toner cannot be placed in the incorrect slot. Both the

high-capacity tandem black toner and colour toners can be

replaced while the device is still printing. When a toner level

is low, a warning message appears on the touch screen.

The user can change the toner at this point or wait until the

toner is empty to replace it.

Refilling the toner is extremely simple and clean. The

colour toner and two black toner bottles are located in the

front main door, which opens down (Figure 1).

The bottles are horizontally spaced across the front of

the device. Each bottle is equal in size and has a colour-

coded top. (Figure 2)

To change the toner, the empty bottle is pulled out. To

replace the toner, the user lines up the arrow on the top of

the bottle, pulls off the adhesive strip, and then replaces the

toner into its correct slot (Figure 3).

Routine Maintenance

Figure 1

Figure 2

Figure 3

portion of this document. This document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is

strictly prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.

Office

Exceptional

OFFICE

Sharp MX-7000N

page 15 • September 21, 2006

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An efficient device management backbone is needed

to take maximum advantage of the feature set within a

device, be it a printer, fax, scanner, or multi-functional

product.

Device management is commonly-supported through

a Web server on the device controller. This Web server is accessed using

any desktop Internet browser. The user simply enters the IP address of the

device into the URL address line.

Administrators and office users have different management and monitor-

ing needs.

General Ofce Users

End users want to know if a device is capable of handling a job. Supply

levels and a list of jobs already committed to print are important.

For MFPs with document storage and communications capabilities, end

users also need desktop management of print on demand, stored docu-

ment viewing (to check print-on-demand files or incoming faxes) and, for

the more advanced, the creation of scan-to-email or scan-to-file destination

templates.

Administrators

An office or network manager looks for greater control over the device

functionality and setup without leaving their desk. They may be looking to

manage network set up, establish security for IP filter ranges, apply cost

control measures, check supply levels, and set up

automated email alerts to different staff members

when problems occur.

Due to the nature of the Web server, this ca-

pability is usually limited to an individual device.

Many manufacturers also include a network

device management fleet tool which allows for the

monitoring and management of multiple devices

around the network concurrently. Many also

provide plug-ins to the most popular IT device

management utilities to ensure that the maximum

amount of information can be relayed from their

device to the third-party application.

Device Management

Office Sharp MX-7000N

page 16 • September 21, 2006

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strictly prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.

Exceptional

Status Monitoring

The Device Status screen provides a quick view of current

operations including paper tray conditions and availability.

Job Queue Reporting

On other devices, job queue reporting generally provides

a status of where jobs are positioned and the print/copy

order. A job that has not been produced can be deleted if

desired.

BERTL did not see a job queue reporting function and

concludes that Sharp does not have this feature, or the

ability to delete, promote, or pause jobs in queue. However,

BERTL analysts were informed that a job log of all previ-

ously copied, printed, and scanned jobs is available.

Security Settings

From Sharpdesk, administrators can set up authorized

users and users lists, IP filters to limit access to the device

to specific PC address ranges, and MAC filters, which

provides more security measures. Administrators can also

establish automatic routing of incoming faxes to lockable

mailboxes or folder destinations.

Device Management

Office Sharp MX-7000N

page 17 • September 21, 2006

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portion of this document. This document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is

strictly prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.

Exceptional

Address Book Management

Users and administrators can set up email, Internet fax,

and fax addresses for local storage on the device. Ad-

dresses can be gathered into groups for simple one-touch

distribution purposes. Addresses can also be created

individually to send to an FTP address, file server, email

address, Fax and Desktop.

Cost Control Reporting

The Sharp MX-7000N does not come with job accounting

capabilities as standard. It can be added through third-party

cost recovery suppliers and optionally through Sharp’s ac-

counting fleet management software.

The enhanced user control administration system allows

administrators to set up user accounts and groups on a

user-by-user basis. This feature offers very extensive con-

trol capabilities over the device. Administrators can specify

authority groups, operation levels and page limits for each

user (can be split-out between monochrome and colour

limits).

Scan Templates

With Sharpdesk, users can easily set up scan templates

from the desktop. These templates will translate to a one-

touch scan button on the unit’s control panel. Instructions

walk users through the process. Even multi-step functions

were relatively simple to follow without a manual or online

help.

Templates can be stored in a quick or main folder or

other custom folders created by the user. Each user can

have a private folder locked with a PIN, so they can store

scan to email, fax, or folder templates in their own folder for

fast retrieval rather than filtering through the shared ad-

dress book.

Device Management

Office Sharp MX-7000N

page 18 • September 21, 2006

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portion of this document. This document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is

strictly prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.

Exceptional

Email Notication Alerts

A user can set up unlimited email addresses to route spe-

cific notifications, which supports up to 200 characters per

email address. This unlimited email address option pro-

vides more addresses than most competing manufacturers;

some manufacturers set limits at three email addresses.

The administrator can set up a local office contact for

easy fixes such as paper and toner refill. More complex

technical issues can be routed to tech support. Emails can

automatically be sent to the dealer for tasks like imaging

drum replacement.

Job Log Management

Users can view each job that has been produced on the

Sharp MX-7000N whether it is a print, scan, or simple copy

job. The log can be exported to the desktop for further inter-

rogation by Excel or cost accounting applications.

Device Management

portion of this document. This document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is

strictly prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.

Office

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Sharp MX-7000N

page 19 • September 21, 2006

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WHAT WE LIKED

• Sharp’s Sharpdesk device management is consistent across the board and

is very user-friendly. There is a low learning curve for those familiar with

Sharp products.

• The device management tool is very intuitive and easy for newcomers to use

and migrate to Sharp products.

• The ability to route faxes to a user’s desktop, to a specific folder, or to an

individual’s email address addresses security issues for those workers who

are out of office. It eliminates the fear of lost or misplaced faxes and is very

secure for proprietary and confidential information.

WHAT WE WOULD LIKE TO SEE

• Users should be able to manage, prioritize, pause, or cancel printing jobs

that are currently set up in the job queue.

• The main touch screen panel should be populated with the status of paper

trays, paper sizes, and toner levels for easy viewing.

Device Management

portion of this document. This document may only be viewed electronically through the www.BERTL.com Web site and may not be stored in electronic or hard copy format. Any reproduction of trademarks is

strictly prohibited. BERTL accepts no responsibility for any inaccuracies or omissions contained in this document.

Office

Exceptional

OFFICE

Sharp MX-7000N

page 20 • September 21, 2006

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High-tech security is never out of the news, with reports

of information theft and hacking making headlines. By the

very nature of their development, network printers and

MFPs are security risks if not managed correctly.

Advanced network connectivity options open ports to

hackers. Industry-standard Java and Web browser design

elements are vulnerable to virus attack. Large hard drives store a latent

copy of every document flowing through the device data for years. Devices

link directly to core network components such as the LDAP address list or

the central file server. Plus, fast communication options let insiders send

information to the outside with no method of being traced.

Security and data compliance buzzwords and regulations such as Com-

mon Criteria certification, HIPAA, Sarbanes-Oxley, Gramm Leach Bliley,

FERPA, SEC, FSMA, and the Patriot Act look to safeguard information

and force companies to conform to best practices in document and data

security management.

Safeguarding Data

Most MFPs now offer a standard or optional hard drive. Any company

dealing in critical, sensitive information should determine if it needs a data

overwrite capability that has passed Common Criteria (CC) certification.

Data overwrite deletes information on the hard drive by writing a series

of random ones and zeros over the sectors storing data, usually multiple

times. The CC test relates to how data is deleted from a device’s hard drive

after being used. CC certification carried out by a government-approved

test facility. Many manufacturers get CC certification to satisfy government

security requirements and it is a requisite for many government agencies

and contractors. Most MFP devices pass evaluation assurance level (EAL)

2, with some aiming higher at EAL 3. The higher the level, the more exten-

sive the testing, and the more secure the hard drive is deemed.

Controlling Access

One of the keys to security is limiting the initial access to the device, both

remotely and at the device itself. TCP/IP and MAC filtering allow the admin-

istrator to limit remote access the device. MAC filtering is more secure; the

TCP/IP address can be copied, but the MAC address is a fixed specifica-

tion that can not be changed.

IPv6 is now becoming commonplace on network devices. IPv6 makes

it harder to crack or hack into a PC address range by making the address

more complex.

Network authentication is now available on nearly every MFP and

printer, forcing users to enter a user name and password before access to

the device is granted. Most devices can verify a user by linking to Windows

Exchange user lists, Novell network user lists, and LDAP server lists.

There should also be password encryption at the point of the login pro-

cess through SSL or other encryption or other security technology (such as

Kerberos), preventing hackers from watching and capturing user names

and IDs as they travel over the network.

Security

Security Features Summary

Hard Drive Overwrite Optional

Removable Hard Drive No

Private Print Standard

Encrypted Print Yes

Secure Fax Yes

Encrypted PDF Send Yes

Network Authentication Yes

LDAP Authentication Yes

Kerberos Authentication Yes

SNMP v3.0 Yes

IPv6 No

SSL Yes

IP Filtering Yes

MAC Filtering Yes

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