Sharp UP-700 Service manual

SHARP UP-700 POS TERMINAL
QUICK REFERENCE MANUAL

SECTION A - GENERAL OPERATION
SECTION B - VOIDS
SECTION C - PROGRAMMING
SECTION D - REPORTING
SECTION E - CREDIT CARDS
SECTION F - TRAINING MODE
SECTION G - GENERAL ERRORS

SECTION A - GERNERAL OPERATIONS
RINGING UP ITEMS (PLUs)
PRESET PLUs
• TOUCH THE PLU AND IT RINGS UP A PRESET PRICE
*IF YOU TOUCH A PLU AND “ZERO PRESET ENTRY ERROR” APPEARS ON
THE SCREEN, THE PLU IS A LEVELED PRESET PLU.
LEVELED (SIZED) PRESET PLUs
• TOUCH A SIZE BUTTON (SM, MED, LG, XLG)
• TOUCH THE PLU
*IF YOU GET “ZERO PRESET ENTRY ERROR” THEN THE PLU IS NOT
PROGRAMMED FOR THAT SIZE.
LOOKUP PLUs (PLU MENU KEY)
THIS IS WHERE SEVERAL PLUs ARE LOCATED UNDER 1 KEY
• TOUCH THE PLU MENU KEY
• A LIST OF PLUs WILL APPEAR
o ENTER THE NUMBER OF THE PLU YOU WANT TO RING UP
o TOUCH THE ENTER KEY
OR
o ARROW DOWN TO THE PLU YOU WANT TO RING UP
o TOUCH THE ENTER KEY
o TOUCH CANCEL TO RETURN TO MAIN MENU
SCALE ITEMS
• CUSOMER SETS CONTAINER OF SALAD (EXAMPLE) ON SCALE
• TOUCH TARE NUMBER OF CONTAINER
SEE SECTION C FOR PROGRAMMING OF TARE TABLES. THE TARE WILL
DEDUCT THE WEIGHT OF THE CONTAINER FROM THE SALE.
• TOUCH SCALE KEY
• TOUCH PLU FOR SALAD (EXAMPLE)

SECTION B - VOIDS
OPERATOR VOIDS
VOIDING A PRESET PLU
TOUCH THE VOID KEY
TOUCH THE PLU TO BE VOIDED
VOIDING A LEVELED (SIZED) PRESET PLU
TOUCH THE LEVEL OF THE PLU TO BE VOIDED (SM, MED, LG, XLG)
TOUCH THE VOID KEY
TOUCH THE PLU TO BE VOIDED
VOIDING A LOOKUP PLU
TOUCH THE PLU MENU KEY
A LIST OF THE PLUs WILL APPEAR
oTOUCH THE VOID KEY
oARROW TO THE PLU TO BE VOIDED
oTOUCH THE ENTER KEY
OR
oENTER THE NUMBER OF THE PLU TO BE VOIDED
oTOUCH THE VOID KEY
oTOUCH THE ENTER KEY
OR FOR ANY PLU TYPE
ARROW TO THE PLU YOU WANT TO VOID
TOUCH THE VOID KEY
MANAGER VOIDS
THIS TYPE OF VOID ALLOWS A MANAGER TO VOID OUT SALES THAT HAVE BEEN
FINALIZED TO A CASH OR CHARGE KEY. THIS MUST BE DONE BEFORE THE
REGISTER IS Z’d OUT.
TURN THE MA OR SM KEY TO THE “MGR” POSITION
TOUCH THE FUNCTIONS KEY
SELECT VOID (YOU MAY HAVE TO SCROLL DOWN THE LIST OF
FUNCTIONS)
VOID WILL APPEAR IN THE TOP LEFT CORNER OF THE DISPLAY
YOU ARE NOW IN VOID MODE AND EVERYTHING YOU RING UP WILL BE VOIDED
RING UP ALL OF THE ITEMS TO BE VOIDED ***DO NOT TOUCH THE VOID
KEY ON THE KEYBOARD***
FINALIZE THE SALE WITH THE TENDER KEY USED IN THE TRANSACTION
YOU ARE VOIDING. (CASH, CHARGE, ETC.)
TURN KEY BACK TO “REG” POSITION

SECTION C - PROGRAMMING
CHANGING PLU PRICES
NOTE: A PLU CAN HAVE UP TO 6 PRICES
PRICE1 REGULAR PRESET PLU
PRICE2 SM SIZE PLU
PRICE3 MED SIZE PLU
PRICE4 LG SIZE PLU
PRICE5 XLG SIZE PLU
***ON SYSTEMS NETWORKED TOGETHER, PROGRAMMING MUST BE DONE AT THE
MASTER TERMINAL. PLU PROGRAMMING WILL AUTOMATICALLY BE SENT TO ALL
TERMINALS ON THE NETWORK.
1. TURN KEY TO “PGM2” POSITION
2. TOUCH 2 “SETTINGS”
3. TOUCH ENTER KEY
4. TOUCH 1 “ARTICLE”
5. TOUCH ENTER KEY
6. TOUCH 2 PLU/UPC
7. TOUCH ENTER KEY
AT THIS POINT YOU HAVE 2 WAYS YOU CAN CHANGE THE PRICES:
METHOD 1
1. TYPE IN THE PLU NUMBER YOU WANT TO PROGRAM
2. TOUCH THE ENTER KEY
3. TYPE IN THE NEW PRICE
4. TOUCH ENTER KEY
5. TOUCH THE CASH KEY WHEN DONE WITH PRICING FOR THAT PLU
6. THIS WILL TAKE YOU TO THE NEXT PLU IN THE PLU LIST
7. TOUCH THE CANCEL KEY TO GET BACK TO THE MAIN PLU LISTING
8. REPEAT FROM STEP 1 TO CHANGE MORE PRICES
OR, TO EXIT, TOUCH CANCEL 3 TIMES AND TURN KEY BACK TO “REG”
POSITION
METHOD 2
1. SCROLL DOWN TO THE PLU YOU WANT TO PROGRAM
2. TOUCH THE ENTER KEY
3. TYPE IN THE NEW PRICE
4. TOUCH ENTER KEY
5. TOUCH THE CASH KEY WHEN DONE WITH PRICING FOR THAT PLU
6. THIS WILL TAKE YOU TO THE NEXT PLU IN THE PLU LIST
7. TOUCH THE CANCEL KEY TO GET BACK TO THE MAIN PLU LISTING
8. REPEAT FROM STEP 1 TO CHANGE MORE PRICES
OR, TO EXIT, TOUCH CANCEL 3 TIMES AND TURN KEY BACK TO “REG”
POSITION

PROGRAMMING TARE TABLES
TARE: DEDUCTION OF THE WEIGHT OF THE CONTAINER, WRAPPER, ETC FROM THE
TOTAL WEIGHT TO DETERMINE THE WEIGHT OF THE CONTENTS.
FIRST WEIGH ALL CONTAINERS AND MAKE A LIST NUMBERING EACH
CONTAINER
EXAMPLE:
1. 6” PLATE .38 LB
2. 9” PLATE .68 LB
3. BOWL .51 LB
4. PLASTIC TAKE-OUT .04 LB
TURN KEY TO “PGM2” POSITION
TOUCH 2 “SETTINGS”
TOUCH ENTER KEY
TOUCH 1 “ARTICLE”
TOUCH ENTER KEY
TOUCH 1
TOUCH 0
ENTER IN THE WEIGHTS FOR EACH CONTAINER YOU HAVE NUMBERED
TO EXIT AFTER ALL TARE TABLES ARE PROGRAMMED TOUCH CANCEL 3
TIMES AND TURN KEY BACK TO “REG” POSITION

SECTION D - REPORTING
MOST TERMINALS ARE SHIPPED WITH AUTO REPORT KEYS (SHIFT X, SHIFT Z AND
SYSTEM Z). THEY COME PREPROGRAMMED TAKING SPECIFIC REPORTS, BUT MAY BE
MODIFIED. THE SYSTEM Z KEY WILL BE DISABLED ON SATELLITE TERMINALS.
THE FOLLOWING INSTRUCTIONS ARE FOR TAKING REPORTS WITHOUT USING THE
AUTO REPORT KEYS.
STAND ALONE TERMINALS
X REPORTS (READING)
o TURN KEY TO “X1/Z1” POSITION
o TOUCH 1 “READING”
o TOUCH ENTER KEY
o SELECT REPORT YOU WISH TO PRINT
o TOUCH ENTER KEY
SOME REPORTS (PLU, DEPT) WILL REQUIRE A RANGE INPUT. EDIT THE
RANGE IF YOU WISH OR JUST PRESS THE ENTER KEY THROUGH THE
DEFAULTS.
o AFTER PRINTING PRESS CANCEL KEY TO RETURN TO MAIN REPORT
MENU
o TURN KEY TO “REG” POSITION
Z REPORTS (RESETTING)
o TURN KEY TO “X1/Z1” POSITION
o TOUCH 2 “RESETTING”
o TOUCH ENTER KEY
o SELECT REPORT YOU WISH TO PRINT
o TOUCH ENTER KEY
SOME REPORTS (PLU, DEPT) WILL REQUIRE A RANGE INPUT. EDIT THE
RANGE IF YOU WISH OR JUST PRESS THE ENTER KEY THROUGH THE
DEFAULTS.
o AFTER PRINTING PRESS CANCEL KEY TO RETURN TO MAIN REPORT
MENU
o TURN KEY TO “REG” POSITION

NETWORKED TERMINALS (TERMINALS IN IRC)
***SYSTEM X & SYSTEM Z REPORTS MAY ONLY BE TAKEN FROM THE MASTER
TERMINAL (TERMINAL 1).***
X REPORTS (READING)
o TURN KEY TO “X1/Z1” POSITION
o TOUCH 4 “SYSTEM X”
o TOUCH ENTER KEY
o SELECT REPORT YOU WISH TO PRINT
o TOUCH ENTER KEY
• SOME REPORTS (PLU, DEPT) WILL REQUIRE A RANGE INPUT. EDIT
THE RANGE IF YOU WISH OR JUST PRESS THE ENTER KEY THROUGH
THE DEFAULTS.
• SOME REPORTS (TRANSACTION) WILL REQUIRE A CHOICE OF
WHAT TERMINALS TO X OUT. SELECT “ALL” OR “MACHINE SELECT”
FOR INDIVIDUAL TERMINALS.
o AFTER PRINTING PRESS CANCEL KEY TO RETURN TO MAIN REPORT
MENU
o TURN KEY TO “REG” POSITION
Z REPORTS (RESETTING)
o TURN KEY TO “X1/Z1” POSITION
o TOUCH 5 “SYSTEM Z”
o TOUCH ENTER KEY
o SELECT REPORT YOU WISH TO PRINT
o TOUCH ENTER KEY
• SOME REPORTS (PLU, DEPT) WILL REQUIRE A RANGE INPUT. EDIT
THE RANGE IF YOU WISH OR JUST PRESS THE ENTER KEY THROUGH
THE DEFAULTS.
• SOME REPORTS (TRANSACTION) WILL REQUIRE A CHOICE OF
WHAT TERMINALS TO Z OUT. SELECT “ALL” OR “MACHINE SELECT”
FOR INDIVIDUAL TERMINALS.
o AFTER PRINTING PRESS CANCEL KEY TO RETURN TO MAIN REPORT
MENU
o TURN KEY TO “REG” POSITION

SECTION E - CREDIT CARDS
PRINT CREDIT CARD REPORTS
****TAKE DAILY, THIS IS THE MONEY SENT TO BANK****
TURN KEY TO “X1/Z1” POSITION
TOUCH 7 “CAT”
TOUCH ENTER KEY
TOUCH 1 “CAT#2”
TOUCH 2 “REPORT”
TOUCH 3 “LOCAL TOTALS”
TOUCH “CANCEL” BACK TO MAIN SCREEN
CLOSING CREDIT CARD BATCH
(May not be needed, contact Drexel Business Machines)
TURN KEY TO “X1/Z1” POSITION
TOUCH 7 “CAT”
TOUCH ENTER KEY
TOUCH 1 “CAT#2”
TOUCH 1 “BATCH EXECUTE”
TOUCH 2 “CLOSE BATCH”
TOUCH “CANCEL” BACK TO MAIN SCREEN
OPENING CREDIT CARD BATCH
(May not be needed, contact Drexel Business Machines)
TURN KEY TO “X1/Z1” POSITION
TOUCH 7 “CAT”
TOUCH ENTER KEY
TOUCH 1 “CAT#2”
TOUCH 1 “BATCH EXECUTE”
TOUCH 1 “OPEN BATCH”
TOUCH “CANCEL” BACK TO MAIN SCREEN
MAKING A REFUND TO A CREDIT CARD
TURN KEY TO “MGR” POSITION
ENTER THE AMOUNT YOU WANT TO REFUND (WITHOUT TAX)
TOUCH THE FUNCTION MENU KEY (NEXT TO #9)
ARROW DOWN TO REFUND
TOUCH ENTER KEY
TOUCH THE DEPT MISC KEY
TOUCH THE CHARGE MENU KEY
SELECT THE CHARGE KEY YOU WANT TO REFUND THE SALE TO
TOUCH THE ENTER KEY
SWIPE CARD
OR
ENTER CARD #
TOUCH THE ENTER KEY
ENTER EXPIRATION DATE
TOUCH ENTER KEY

COMMON CREDIT CARD ERRORS
“COMM ERROR”
CHECK POWER ON DATACAP DATATRAN(RED LABEL)
CHECK INTERFACE CABLE CONNECTING REGISTER TO DATATRAN(BLUE
LABEL)
“NO DIAL TONE”
CHECK PHONE LINE CONNECTION TO DATACAP DATATRAN
CREDIT CARDS RUNNING SLOW (HIGH SPEED INSTALLS ONLY)
CHECK POWER ON DATACAP DATATRAN (RED LABEL)
CHECK INTERFACE CABLE CONNECTING DATATRAN TO IPTRAN (WHITE &
YELLOW LABELS)
CHECK INTERNET CONNECTION TO IPTRAN (GREEN LABEL)
DISCONNECT POWER (RED LABEL) ON IPTRAN FOR 30 SECONDS
RECONNECT POWER ON IPTRAN

SECTION F - TRAINING MODE
SWITCHING THE SHARP UP-700 TO TRAINING MODE
TURN KEY TO “PGM2” POSITION
TOUCH 2 “SETTINGS”
TOUCH ENTER KEY
TOUCH 24 “TRAINING”
USE THE DECIMAL “.” TO TOGGLE FROM “NO” TO “YES” FOR TRAINING
MODE
TOUCH ENTER KEY
TOUCH “CANCEL” BACK TO MAIN SCREEN

SECTION G - GENERAL ERRORS
“SYSTEM CLOSED ENTRY INHIBIT”
TURN KEY TO “PGM2” POSITION
TOUCH 6 “OPEN STORE”
TOUCH ENTER KEY
“SERVER NOT ASSIGNED”
TOUCH THE # OF THE TERMINAL
EXAMPLE:
AT REGISTER #2, TOUCH THE 2 KEY
TOUCH SERVER # KEY
“POWER OFF”
CHECK NETWORK HUB/SWITCH (USUALLY LOCATED AT THE PC OR AT
REGISTER 1) HUB/SWITCH SHOULD HAVE:
oONE LIGHT FOR POWER
oONE LIGHT FOR EACH REGISTER
oONE LIGHT FOR PC (IF USING SDW SOFTWARE)
DISCONNECT POWER TO HUB/SWITCH FOR 30 SECONDES
RECONNECT POWER TO HUB/SWITCH
“PAPER EMPTY”
(REGISTER WILL NOT OPERATE WITHOUT PAPER IN BOTH RECEIPT AND JOURNAL)
REPLACE WITH THERMAL 2 ¼” PAPER
TOUCH CL KEY
“HEAD UP”
PUSH GREEN LEVER ON RIGHT SIDE OF PRINTER FORWARD
TOUCH CL KEY