Sharp MX-B467P User manual

LASER PRINTER MX-B467P
User's Guide
November 2020
Machine type(s):
4600
Models:
690 and its equivalent models

Contents
Safety information........................................................................................ 5
Conventions.......................................................................................................................................................... 5
Product statements............................................................................................................................................. 5
Learning about the printer...........................................................................8
Selecting a location for the printer..................................................................................................................8
Printer configurations......................................................................................................................................... 9
Attaching cables.................................................................................................................................................10
Using the control panel......................................................................................................................................11
Understanding the status of the power button and indicator light........................................................ 11
Loading paper and specialty media..........................................................12
Setting the paper size and type..................................................................................................................... 12
Configuring Universal paper settings........................................................................................................... 12
Loading trays....................................................................................................................................................... 12
Loading the multipurpose feeder...................................................................................................................14
Linking trays.........................................................................................................................................................15
Paper support.............................................................................................. 16
Supported paper sizes......................................................................................................................................16
Supported paper types.....................................................................................................................................18
Supported paper weights................................................................................................................................ 18
Printing......................................................................................................... 19
Printing from a computer..................................................................................................................................19
Printing from a mobile device......................................................................................................................... 19
Configuring confidential jobs.........................................................................................................................20
Printing confidential and other held jobs.....................................................................................................21
Printing a font sample list................................................................................................................................22
Placing separator sheets between copies................................................................................................. 22
Understanding the printer menus............................................................23
Menu map............................................................................................................................................................23
Device...................................................................................................................................................................24
Print........................................................................................................................................................................ 31
Contents 2

Paper.....................................................................................................................................................................37
Network/Ports.....................................................................................................................................................39
Security................................................................................................................................................................. 51
Reports.................................................................................................................................................................56
Help.......................................................................................................................................................................57
Troubleshooting................................................................................................................................................. 57
Printing the Menu Settings Page...................................................................................................................57
Securing the printer................................................................................... 58
Locating the security slot................................................................................................................................ 58
Erasing printer memory................................................................................................................................... 58
Restoring factory default settings................................................................................................................. 58
Statement of Volatility...................................................................................................................................... 59
Maintaining the printer.............................................................................. 60
Networking......................................................................................................................................................... 60
Cleaning the printer..........................................................................................................................................62
Ordering parts and supplies...........................................................................................................................62
Replacing parts and supplies......................................................................................................................... 63
Moving the printer............................................................................................................................................. 74
Saving energy and paper................................................................................................................................75
Clearing jams...............................................................................................77
Avoiding jams..................................................................................................................................................... 77
Identifying jam locations..................................................................................................................................78
Paper jam in door A.......................................................................................................................................... 79
Paper jam in the rear door.............................................................................................................................. 82
Paper jam in the standard bin........................................................................................................................ 83
Paper jam in the duplex unit...........................................................................................................................83
Paper jam in trays..............................................................................................................................................84
Paper jam in the multipurpose feeder......................................................................................................... 85
Troubleshooting.......................................................................................... 87
Configuring the SMTP server......................................................................................................................... 87
Network connection problems.......................................................................................................................87
Issues with supplies..........................................................................................................................................89
Paper feed problems........................................................................................................................................90
Contents 3

Printing problems.............................................................................................................................................. 93
Contacting your dealer....................................................................................................................................112
Upgrading and migrating......................................................................... 113
Hardware.............................................................................................................................................................113
Software.............................................................................................................................................................. 119
Firmware............................................................................................................................................................ 120
Notices........................................................................................................ 121
Index........................................................................................................... 129
Contents 4

Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Do not use this product with an inline surge protector. The use of a
surge protection device may result in a risk of fire, property damage, or poor printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Safety information 5

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
•Make sure that all doors and trays are closed.
•Turn o the printer, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer.
•If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
•If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
•Always use the handholds on the printer to lift it.
•Any cart used to move the printer must have a surface able to support the full footprint of the printer.
•Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
•Keep the printer in an upright position.
•Avoid severe jarring movements.
•Make sure that your fingers are not under the printer when you set it down.
•Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, contact the place where you purchased the printer.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
Safety information 6

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Safety information 7

Learning about the printer
Selecting a location for the printer
•Leave enough room to open trays, covers, and doors and to install hardware options.
•Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
•Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
•Provide a flat, sturdy, and stable surface.
•Keep the printer:
–Clean, dry, and free of dust
–Away from stray staples and paper clips
–Away from the direct airflow of air conditioners, heaters, or ventilators
–Free from direct sunlight and humidity extremes
•Observe the recommended temperatures and avoid fluctuations.
Ambient temperature 10 to 32°C (50 to 90°F)
Storage temperature 1.1 to 35°C (34 to 95°F)
•Allow the following recommended amount of space around the printer for proper ventilation:
Learning about the printer 8

1Top 30 5 mm ( 1 2 in .)
2Rear 100 mm (3.94 in.)
3Right side 110 mm (4.33 in.)
4Front 305 mm (12 in.)
Note: The minimum space needed in front of the printer is 75 mm (3 in.)
5Left side 65 mm (2.56 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, contact the place where you purchased the printer.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
You can configure your printer by adding optional 250‑or 550‑sheet trays. For more information, see “Installing
optional trays” on page 118.
1Control panel
2Standard bin
3Controller board access cover
4Standard 250‑sheet tray
5Optional 250‑or 550‑sheet tray
6Multipurpose feeder
Learning about the printer 9

7Door A
Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
Use the To
1USB printer port Connect the printer to a computer.
2Power cord socket Connect the printer to an electrical outlet.
3Ethernet port Connect the printer to a network.
Learning about the printer 10

Using the control panel
Use the To
1Display View printing options, printer status, and error messages.
2Arrow buttons Scroll through menus or move between screens and menu options.
3Select button •Select menu options.
•Save the setting.
4Numeric keypad Enter numbers or symbols in an input field.
5Power button Turn on or turn o the printer.
Note: To turn o the printer, press and hold the power button for five seconds.
6Backspace button Move the cursor backward and delete a character in an input field.
7Indicator light Check the printer status.
8Stop or Cancel button Stop the current printer task.
9Back button Return to the previous screen.
10 Home button Go to the home screen.
Understanding the status of the power button and
indicator light
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blue The printer is ready or processing data.
Red The printer requires user intervention.
Power button light Printer status
O The printer is o, ready, or processing data.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is in Hibernate mode.
Learning about the printer 11

Loading paper and specialty media
Setting the paper size and type
1From the control panel, navigate to:
Settings > > Paper > > Tray Configuration > > Paper Size/Type > > select a paper source
2Set the paper size and type.
Configuring Universal paper settings
1From the control panel, navigate to:
Settings > > Paper > > Media Configuration > > Universal Setup >
2Configure the settings.
Loading trays
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1Remove the tray.
Note: To avoid paper jams, do not remove trays while the printer is busy.
Loading paper and specialty media 12

2Adjust the paper guides to match the size of the paper that you are loading.
3Flex, fan, and align the paper edges before loading.
4Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly
against the paper.
Notes:
•Load letterhead facedown with the top edge of the sheet toward the front of the tray for one‑sided
printing.
•Load letterhead faceup with the bottom edge of the sheet toward the front of the tray for two‑sided
printing.
•Do not slide paper into the tray.
•To avoid paper jams, make sure that the stack height is below the maximum paper fill indicator.
5Insert the tray.
If necessary, set the paper size and paper type from the control panel to match the paper loaded.
Loading paper and specialty media 13

Loading the multipurpose feeder
1Open the multipurpose feeder.
2Adjust the guide to match the size of the paper that you are loading.
3Flex, fan, and align the paper edges before loading.
4Load paper with the printable side faceup.
Notes:
•Load letterhead faceup with the top edge of the sheet toward the front of the tray for one‑sided
printing.
•Load letterhead facedown with the bottom edge of the sheet toward the front of the tray for
two‑sided printing.
•Load envelopes with the flap facedown on the left side.
Loading paper and specialty media 14

•Load European envelopes with the flap facedown and entering the printer first.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings,
or self‑stick adhesives.
5From the control panel, set the paper size and paper type to match the paper loaded.
Linking trays
1From the control panel, navigate to:
Settings > > Paper > > Tray Configuration > > Paper Size/Type >
2Set the same paper size and paper type for the trays that you are linking.
3From the control panel, navigate to:
Settings > > Device > > Maintenance > > Config Menu > > Tray Configuration >
4Set Tray Linking to Automatic.
To unlink trays, make sure that no trays have the same paper size and paper type settings.
Warning—Potential Damage: The temperature of the fuser varies according to the specified paper type. To
avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray.
Loading paper and specialty media 15

Paper support
Supported paper sizes
Paper size Standard
250‑sheet
tray
Optional
250‑or 550‑sheet
tray
Multipurpose feeder Two‑sided
printing
A4
210 x 297 mm
(8.3 x 11.7 in.)
A5
210 x 148 mm
(8.3 x 5.8 in.)
X
A5 LEF
148 x 210 mm
(5.8 x 8.3 in.)
X X
A6
105 x 148 mm
(4.1 x 5.8 in.)
X X
JIS B5
182 x 257 mm
(7.2 x 10.1 in.)
X
Oficio (Mexico)
216 x 340 mm
(8.5 x 13.4 in.)
Hagaki
100 x 148 mm
(3.9 x 5.8 in.)
XX X
Business card
50.8 x 88.9 mm
(2 x 3.5 in.)
XX XX
Statement
140 x 216 mm
(5.5 x 8.5 in.)
X
Executive
184 x 267 mm
(7.3 x 10.5 in.)
X
Letter
216 x 279 mm
(8.5 x 11 in.)
Paper support 16

Paper size Standard
250‑sheet
tray
Optional
250‑or 550‑sheet
tray
Multipurpose feeder Two‑sided
printing
Legal
216 x 356 mm
(8.5 x 14 in.)
Folio
216 x 330 mm
(8.5 x 13 in.)
Universal
76.2 x 127 mm to
216 x 356 mm
(3 x 5 in. to 8.5 x 14 in.)
XX X
Universal
105 x 148 mm to 216 x 356 mm
(4.13 x 5.83 in. to 8.5 x 14 in.)
XXX
Universal
148 x 210 mm to 216 x 356 mm
(5.83 x 8.27 in. to 8.5 x 14 in.)
XXX
7 3/4 Envelope (Monarch)
98 x 191 mm
(3.9 x 7.5 in.)
XX X
9 Envelope
98 x 225 mm
(3.9 x 8.9 in.)
XX X
10 Envelope
105 x 241 mm
(4.1 x 9.5 in.)
XX X
DL Envelope
110 x 220 mm
(4.3 x 8.7 in.)
XX X
C5 Envelope
162 x 229 mm
(6.4 x 9 in.)
XX X
B5 Envelope
176 x 250 mm
(6.9 x 9.8 in.)
XX X
Other Envelope
76.2 x 127 mm to
216 x 356 mm
( 3 x 5 in. to 8.5 x 14 in.)
XX X
Paper support 17

Supported paper types
Paper type Standard
250‑sheet
tray
Optional
250‑or 550‑sheet
tray
Multipurpose feeder Two‑sided printing
Plain paper
Card stock X X X
Transparency X X
Recycled
Paper labels1X
Bond2
Letterhead
Preprinted
Colored paper
Light paper
Heavy paper2
Rough/Cotton
Envelope X X X
Rough envelope X X X
1One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print
20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported.
2Bond and Heavy paper are supported in two‑sided printing up to 90‑g/m2(24‑lb) paper weight.
Supported paper weights
Tray Multipurpose feeder Two‑sided printing
Paper weight 60–120 g/m2(16–32 lb) 60–216 g/m2(16–58 lb) 60–90 g/m2(16–24 lb)
Paper support 18

Printing
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1From the document that you are trying to print, open the Print dialog.
2If necessary, adjust the settings.
3Print the document.
Printing from a mobile device
Printing from a mobile device using Google Cloud Print
Google Cloud PrintTM is a printing service that allows you to print to any Google Cloud Print‑ready printer.
Before you begin, make sure that:
•The printer is registered to the Google Cloud Print server.
•The Cloud Print plugin is downloaded from the Google PlayTM store and is enabled in the mobile device.
1From your AndroidTM mobile device, open a document or select a document from your file manager.
2Tap > Print.
3Select a printer, and then tap .
Printing from a mobile device using AirPrint
The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices
to an AirPrint‑certified printer.
Notes:
•Make sure that the Apple device and the printer are connected to the same network. If the network has
multiple wireless hubs, then make sure that both devices are connected to the same subnet.
•This application is supported only in some Apple devices.
1From your mobile device, select a document from your file manager or launch a compatible application.
2Tap the share icon, and then tap Print.
Printing 19

3Select a printer.
If necessary, adjust the settings.
4Print the document.
Printing from a mobile device using Wi‑Fi Direct®
Wi‑Fi Direct®is a printing service that lets you print to any Wi‑Fi Direct‑ready printer.
Note: Make sure that the mobile device is connected to the printer wireless network. For more information,
see “Connecting a mobile device to the printer” on page 61.
1From your mobile device, launch a compatible application or select a document from your file manager.
2Depending on your mobile device, do one of the following:
•Tap > Print.
•Tap > Print.
•Tap > Print.
3Select a printer, and then adjust the settings, if necessary.
4Print the document.
Configuring confidential jobs
1Open a web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the web page correctly.
2Click Settings > Security > Confidential Print Setup.
3Configure the settings.
Use To
Max Invalid PIN Set the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name are deleted.
Confidential Job
Expiration
Set the expiration time for confidential print jobs.
Note: Confidential held jobs are stored in the printer until they are released or
deleted manually.
Repeat Job Expiration Set the expiration time for a repeat print job.
Note: Repeat held jobs are stored in the printer memory for reprinting.
Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining
copies.
Note: Verify jobs print one copy to check if it is satisfactory before printing the
remaining copies.
Printing 20