Kyocera ECOSYS P2040dw Instruction Manual

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Frequently Asked
Questions
ECOSYS P2040dw

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Table of Contents
My M2040dw displays “Check toner/Low toner”. 3
How do I check the Toner Level on my M2040dw? 5
How do I access the Command Center RX webpage? 6
What is the administrator login via the P2040dw OP Panel? 8
Where is the Serial Number located for the M2040dw? 8
How do I install the Windows Print Driver for my M2040dw? 9
My M2040dw has poor image quality 15
My M2040dw displays an error indication. 16
My M2040dw does not turn on. 17
My M2040dw has a message on the display that a Paper Jam has occurred.
Also, there is a flashing light with an exclamation mark next to it. 18
Setting the Connection by Using the Wi-Fi Setup Tool (Microsoft Windows)”. 26
Wireless Connection setup by Using Wi-Fi Direct 34
When trying to access the Command Center web page on my P2040dw it states, “incorrect login User
Name or Password”. 43
How can I print onto “Special Media” such as Envelopes or Labels on my P2040dw? 44
Installing the Apple OS print driver. 46

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My P2040dw displays “Check toner/Low toner”.
Check to ensure the toner is Genuine Kyocera Toner. You can do this by checking if the toner has the Kyocera
Hologram on the toner bottle.
1. Remove the toner container and shake it, re-install the toner container.

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2. Make sure the front cover is closed all the way.
3. Make sure the toner is installed in the printer correctly.

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How do I check the Toner Level on my P2040dw?
The toner gauge can be found on the printer Status Page.
Press the [Menu] key > press the [▲] [▼] to select [Report Print] > [►] key>select Print Status Page
Check Toner Gauges at the bottom of the page.

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How do I access the Command Center RX webpage?
(Command Center is not available with USB Cable connected devices)
Print the Status Page to get the TCP IP address for the printer.
Press the [Menu] key > press the [▲] [▼] key to select [Report Print] > [►] key>select Print Status Page
Look for the heading of Network on left column of the printed Status Page.
Below Network look for IPv4.
Look for the IP Address on the third line down.
Open a Web Browser such as Internet Explorer then delete the text in the Address Field.
Key in the IP address obtained from the Status Page then press Enter.

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The default login is
Username: Admin (capital A)
Password: Admin (capital A)

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What is the administrator login via the P2040dw OP Panel?
Username: 4000
Password: 4000
Note: Upon start-up you will see the message “Managed by Admin”: “01 Office” and “02 Home”
Answering this question as “Yes Office” means you must enter an ID and password when setting certain printer
functions. UserID: 4000 Password: 4000
The “No (Home)” selection does not use the ID/password function. If you are in a “home office” or the only user of
this printer, it’s recommended to use the “Home” option. Press the down arrow and select the home option. Select
“OK”.
Where is the Serial Number located for the P2040dw?
Open the Multi-Purpose Tray to find the Serial Number.
It will be a white label that looks like a barcode.
Note: The serial # is also located in the upper right corner on the previously printed status page.

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How do I install the Windows Print Driver for my
P2040dw?
Supported operating systems
+Windows 10
+Windows 8.1
+Windows Server 2019
+Windows Server 2016
+Windows Server 2012 R2
+Windows Server 2012
Note: If you install the driver in unsupported operating systems including Windows 7, Windows Server 2008 R2, and
Windows Server 2008, a security message appears. To proceed with the installation, allow the installer to make
changes to your computer. For more information on Microsoft Windows support policy, go to the Microsoft Support
website.
The KX Print Driver can be downloaded from:
https://www.kyoceradocumentsolutions.us/m2040dw
Once downloaded, double click on the exe file to start the installation. The driver installation files will extract to a
folder on the C drive.

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When the extraction completes, The Kyocera Product Library will open.
Accept the License Agreement.