Kyocera ECOSYS P2040dw Instruction Manual

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Frequently Asked
Questions
ECOSYS P2040dw

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Table of Contents
My M2040dw displays “Check toner/Low toner”. 3
How do I check the Toner Level on my M2040dw? 5
How do I access the Command Center RX webpage? 6
What is the administrator login via the P2040dw OP Panel? 8
Where is the Serial Number located for the M2040dw? 8
How do I install the Windows Print Driver for my M2040dw? 9
My M2040dw has poor image quality 15
My M2040dw displays an error indication. 16
My M2040dw does not turn on. 17
My M2040dw has a message on the display that a Paper Jam has occurred.
Also, there is a flashing light with an exclamation mark next to it. 18
Setting the Connection by Using the Wi-Fi Setup Tool (Microsoft Windows)”. 26
Wireless Connection setup by Using Wi-Fi Direct 34
When trying to access the Command Center web page on my P2040dw it states, “incorrect login User
Name or Password”. 43
How can I print onto “Special Media” such as Envelopes or Labels on my P2040dw? 44
Installing the Apple OS print driver. 46

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My P2040dw displays “Check toner/Low toner”.
Check to ensure the toner is Genuine Kyocera Toner. You can do this by checking if the toner has the Kyocera
Hologram on the toner bottle.
1. Remove the toner container and shake it, re-install the toner container.

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2. Make sure the front cover is closed all the way.
3. Make sure the toner is installed in the printer correctly.

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How do I check the Toner Level on my P2040dw?
The toner gauge can be found on the printer Status Page.
Press the [Menu] key > press the [▲] [▼] to select [Report Print] > [►] key>select Print Status Page
Check Toner Gauges at the bottom of the page.

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How do I access the Command Center RX webpage?
(Command Center is not available with USB Cable connected devices)
Print the Status Page to get the TCP IP address for the printer.
Press the [Menu] key > press the [▲] [▼] key to select [Report Print] > [►] key>select Print Status Page
Look for the heading of Network on left column of the printed Status Page.
Below Network look for IPv4.
Look for the IP Address on the third line down.
Open a Web Browser such as Internet Explorer then delete the text in the Address Field.
Key in the IP address obtained from the Status Page then press Enter.

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The default login is
Username: Admin (capital A)
Password: Admin (capital A)

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What is the administrator login via the P2040dw OP Panel?
Username: 4000
Password: 4000
Note: Upon start-up you will see the message “Managed by Admin”: “01 Office” and “02 Home”
Answering this question as “Yes Office” means you must enter an ID and password when setting certain printer
functions. UserID: 4000 Password: 4000
The “No (Home)” selection does not use the ID/password function. If you are in a “home office” or the only user of
this printer, it’s recommended to use the “Home” option. Press the down arrow and select the home option. Select
“OK”.
Where is the Serial Number located for the P2040dw?
Open the Multi-Purpose Tray to find the Serial Number.
It will be a white label that looks like a barcode.
Note: The serial # is also located in the upper right corner on the previously printed status page.

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How do I install the Windows Print Driver for my
P2040dw?
Supported operating systems
+Windows 10
+Windows 8.1
+Windows Server 2019
+Windows Server 2016
+Windows Server 2012 R2
+Windows Server 2012
Note: If you install the driver in unsupported operating systems including Windows 7, Windows Server 2008 R2, and
Windows Server 2008, a security message appears. To proceed with the installation, allow the installer to make
changes to your computer. For more information on Microsoft Windows support policy, go to the Microsoft Support
website.
The KX Print Driver can be downloaded from:
https://www.kyoceradocumentsolutions.us/m2040dw
Once downloaded, double click on the exe file to start the installation. The driver installation files will extract to a
folder on the C drive.

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When the extraction completes, The Kyocera Product Library will open.
Accept the License Agreement.

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Acknowledge the Energy Star Compliance notification by clicking OK.
In the menu on the left select Express Install.

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In Express mode, the installer will search the network and USB connections for any Kyocera devices.
Click on the printer to highlight it and click Install.

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Select Yes to allow the driver to report issues to Kyocera in the event of an issue. If you do not wish to
allow the reporting, select No.
The Product Library will start installing the selected driver and components.

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Once complete, select the check box to Print A Test Page.
Please note that for Energy Star Compliance, Duplex is enabled by default.

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My P2040dw has poor image quality
To maintain quality, be sure to use genuine Kyocera toner.
The use of non-genuine toner containers may cause failure. A label is affixed to our genuine supplies, as shown
below.
1. Replace the paper with new paper.
2. Shake the toner container from side to side several times.
3. Disable Eco Print mode.
4. Make sure the paper type setting is correct for the paper being used.
5. Select the Menu key > Adjust/Maintenance >Service > Drum > OK > OK.

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My P2040dw displays an error indication.
If an error occurs on the machine, the error message appears on the screen. Also, the Attention indicator on the
operation panel will light up or flash.
1. How can I find information if an error occurs?
Press the Arrow keys in Increments or decrements numbers or select Menu in the message display. When a
specific error occurs, select the [►] key to show the Help screen.
2. How can I clear an error or wake the machine up from Sleeping?
Answer: Pressing the [Go] key will clear a specific error or will wake the machine from a sleep state.
3. What does a blinking Ready light mean?
The [Ready] light blinks during print processing or when an error occurs.
4. What does a blinking Attention light mean?
The [Attention] indicator lights up or blinks when an error occurs, or a job is stopped.
5. Why do I get a “Add Paper to MP Tray” message when I send a print job?
The media type or size selection in the print job does not match the media or size in the printer. Verify that
the media and size selected in the print driver matches the media and size in the cassette.
6. Why does the printer show Offline when connected USB?
This is likely a communication issue. Use another USB port on the PC or another USB cable.

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My P2040dw does not turn on.
1. Make sure to fully press in the white main power button located on the lower right side of the front of the printer.
2. Check that the power cord that came with the printer is fully inserted in the rear of the unit.
3. Confirm the printer is plugged into a working outlet. Try plugging in another device to see if it powers on.
4. Try a different power cord if available.

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My P2040dw has a message on the display that a Paper
Jam has occurred. Also, there is a flashing light with an
exclamation mark next to it.
The first step is to determine the paper jam location. Take a look at the message on the Printer display. The first line
of text shows “Paper JAM,” and the second line of text indicates the Paper Jam location. Reference the images below
and follow the steps outlined to clear the jammed paper.
Paper Jam at the MP Tray
1. Remove any jammed paper. Do not reuse jammed papers. If the paper tears during removal, be sure to remove
any loose scraps of paper from inside the machine. Scraps of paper left in the machine could cause subsequent
jamming.

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2. Remove all the paper.
3. Reload the paper in Multipurpose tray.

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Paper Jam at the Cassette
1. Pull Cassette 1 out toward you until it stops.
2. Remove any jammed paper. Do not reuse the jammed papers. If the paper tears during removal, be sure to
remove any loose scraps of paper from inside the machine. Scraps of paper left in the device could cause
subsequent jamming.
3. Push Cassette 1 back in.