Shenzhen Mindray Bio-Medical Electronics HYPERVISOR VI User manual

HYPERVISOR VI Central
Monitoring System
Service Manual

I
Intellectual Property Statement
SHENZHEN MINDRAY BIO-MEDICAL ELECTRONICS CO., LTD. (hereinafter called
Mindray) owns the intellectual property rights to this product and this manual. This manual
may refer to information protected by copyrights or patents and does not convey any license
under the patent rights of Mindray, nor the rights of others. Mindray does not assume any
liability arising out of any infringements of patents or other rights of third parties.
Mindray intends to maintain the contents of this manual as confidential information.
Disclosure of the information in this manual in any manner whatsoever without the written
permission of Mindray is strictly forbidden. Release, amendment, reproduction, distribution,
rent, adaptation and translation of this manual in any manner whatsoever without the written
permission of Mindray is strictly forbidden.
, and are the registered trademarks or trademarks owned
by Mindray in China and other countries. All other trademarks that appear in this manual are
used only for editorial purposes without the intention of improperly using them. They are the
property of their respective owners.
Contents of this manual are subject to changes without prior notice.
For this manual, the issued Date is June 2011 (Version: 10.0).
©2005-2011 Shenzhen Mindray Bio-Medical Electronics Co., Ltd. All rights reserved
NOTE
zThis manual describes all features and options. The equipment may not have all of
them. Contact Mindray service department for any questions.

II
Manufacturer’s Responsibility
Contents of this manual are subject to changes without prior notice.
All information contained in this manual is believed to be correct. Mindray shall not be liable
for errors contained herein nor for incidental or consequential damages in connection with the
furnishing, performance, or use of this manual.
Mindray is responsible for safety, reliability and performance of this product only in the
condition that:
All installation operations, expansions, changes, modifications and repairs of this
product are conducted by Mindray authorized personnel; and
The electrical installation of the relevant room complies with the applicable national and
local requirements; and
This product is operated under strict observance of this manual.
Warranty
This warranty is exclusive and is in lieu of all other warranties, expressed or implied,
including warranties of merchantability or fitness for any particular purpose.
Exemptions
Mindray's obligation or liability under this warranty does not include any transportation or
other charges or liability for direct, indirect or consequential damages or delay resulting from
the improper use or application of the product or the use of parts or accessories not approved
by Mindray or repairs by people other than Mindray authorized personnel.
This warranty shall not extend to
Any Mindray product which has been subjected to misuse, negligence or accident; or
Any Mindray product from which Mindray's original serial number tag or product
identification markings have been altered or removed; or
Any product of any other manufacturer.

III
Return Policy
In the event that it becomes necessary to return a unit to Mindray, follow the instructions
below.
1. Obtain a return authorization.
Contact the Mindray Service Department and obtain a Mindray Customer Service
Authorization Number. The Mindray Customer Service Authorization Number must appear
on the outside of the shipping container. Return shipments will not be accepted if the
Mindray Customer ServiceAuthorization Number is not clearly visible. Please provide the
model number, serial number, and a brief description of the reason for return.
2. Freight policy
The customer is responsible for freight charges when this product is shipped to Mindray for
service (including any relevant customs fees or other freight related charges).
3. Return address
Please send the part(s) or equipment to the address offered by Customer Service Department.

IV
Contact Information
Manufacturer: Shenzhen Mindray Bio-Medical Electronics Co., Ltd.
Address: Mindray Building, Keji 12th Road South, Hi-tech Industrial Park,
Nanshan, Shenzhen 518057 P.R. China
Tel: [phone] [phone]
Fax: [phone] [phone]
Website: www.mindray.com
EC-Representative: Shanghai International Holding Corp. GmbH (Europe)
Address: Eiffestraße 80, 20537 Hamburg Germany
Tel: [phone]
Fax: [phone]

5
Contents
1 Safety................................................................................................................................. 1-1
1.1 Safety Information ..........................................................................................................1-1
1.1.1 Dangers .............................................................................................................. 1-2
1.1.2 Warnings............................................................................................................. 1-2
1.1.3 Cautions ............................................................................................................. 1-2
1.1.4 Notes .................................................................................................................. 1-3
1.2 Equipment Symbols........................................................................................................ 1-3
2 Introduction...................................................................................................................... 2-1
2.1 Overview......................................................................................................................... 2-1
2.2 CMS Recommended Configuration................................................................................ 2-1
2.3 Intellectual Property Protection....................................................................................... 2-1
3 System Installation...........................................................................................................3-1
3.1 Pre-installation Preparations ........................................................................................... 3-1
3.1.1 Environmental Requirements............................................................................. 3-1
3.1.2 Power Requirements .......................................................................................... 3-1
3.2 Installation Procedures.................................................................................................... 3-2
3.3 Installation Preparations.................................................................................................. 3-3
3.3.1 CD Preparation................................................................................................... 3-3
3.3.2 BIOS Configuration........................................................................................... 3-3
3.3.3 System Fault Recovery....................................................................................... 3-3
3.4 Hard Disk Partition .........................................................................................................3-3
3.5 Hardware Driver Installation & Windows System Setup................................................ 3-4
3.5.1 Double Screen DisplayAdapter......................................................................... 3-4
3.5.2 Implement Double Screen Display by DP-to-VGAAdapter.............................. 3-4
3.5.3 Installation of Multi-Screen Extend Device (HPT100)..................................... 3-7
3.5.4 IPAddress Setup and Network Connection ....................................................... 3-9
3.5.5 Installation of Printer........................................................................................ 3-15
3.5.6 Installation of Recorder.................................................................................... 3-20
3.5.7 Installation of USB Watchdog Driver .............................................................. 3-20
3.6 Installation of Database Software ................................................................................. 3-21
3.7 Installation of the System Software .............................................................................. 3-23
3.7.1 Setting the Region and Language of the Operating System............................. 3-23
3.7.2 Installation of the CMS System Software........................................................ 3-24
3.7.3 Setting the Size of CMS Screen....................................................................... 3-28
3.7.4 Initial Database Backup ................................................................................... 3-28
4 Software Upgrades........................................................................................................... 4-1
4.1 Step 1: Upgrading to SQL Server 2008 Express............................................................. 4-1
4.1.1 From MSDE....................................................................................................... 4-1

6
4.1.2 From SQL Server 2005 Express......................................................................... 4-2
4.2 Step 2: Configuring the Database.................................................................................... 4-2
4.3 Step 3: Installing MySQL Database Software................................................................. 4-3
4.4 Step 4: Upgrading the CMS Software............................................................................. 4-4
4.5 Step 5: Upgrading the Database...................................................................................... 4-5
4.5.1 Create Database.................................................................................................. 4-5
4.5.2 Update Database................................................................................................. 4-5
4.5.3 Don't Create Database........................................................................................ 4-7
4.6 Uninstall SQL Server 2008 Express................................................................................ 4-7
4.7 USB Watchdog Compatibility......................................................................................... 4-7
5 System Quick Recovery................................................................................................... 5-1
5.1 Overview......................................................................................................................... 5-1
5.1.1 Quick Recovery Classification........................................................................... 5-1
5.1.2 Application Scope .............................................................................................. 5-1
5.1.3 Precautions......................................................................................................... 5-2
5.1.4 Quick Recovery Procedure................................................................................. 5-2
5.2 Quick Recovery of Disk Usage....................................................................................... 5-3
5.2.1 CD Drive Startup................................................................................................ 5-3
5.2.2 Recovery from Hard Disk.................................................................................. 5-3
5.2.3 Recovery from CD-ROM................................................................................... 5-5
5.2.4 System Backup................................................................................................... 5-7
5.2.5 System Partition................................................................................................. 5-8
5.3 Mini-Setup after Recovery.............................................................................................. 5-9
5.4 Windows System Activation ......................................................................................... 5-13
6 Maintenance and Cleaning.............................................................................................. 6-1
6.1 Maintenance.................................................................................................................... 6-1
6.1.1 General Inspection ............................................................................................. 6-1
6.1.2 System Performance Test................................................................................... 6-2
6.2 Cleaning.......................................................................................................................... 6-2
7 Troubleshooting................................................................................................................ 7-1
7.1 The displayed language of CMS screen has clobber....................................................... 7-1
7.2 Recorder/printer-related technical alarm messages......................................................... 7-1
7.3 Network printing fails..................................................................................................... 7-2
7.4 No waveform displayed in waveform review ................................................................. 7-2
7.5 Multi-/Dual-screen changes to Single-screen during the CMS installation.................... 7-2
7.6 Remove watchdog error.................................................................................................. 7-3
7.7 CMS unable to connect the bedside monitor................................................................... 7-3
7.8 Abnormal Database Service Handling ............................................................................ 7-4
7.9 Database Backup and Recovery in Case of System Failure............................................ 7-4
7.10 “Credential Manager Single Sign On” Dialog Box....................................................... 7-4
7.11 Troubleshooting under the Vista system........................................................................ 7-5

7
7.11.1 CMS cannot be installed normally................................................................... 7-5
7.11.2 Restarting the Computer is prompted during installation................................. 7-5
7.11.3 Sound is out of control ..................................................................................... 7-5
7.11.4 Database cannot be connected normally .......................................................... 7-6

8
FOR YOUR NOTES

1-1
1 Safety
1.1 Safety Information
DANGER
zIndicates an imminent hazard situation that, if not avoided, will result in death
or serious injury.
WARNING
zIndicates a potential hazard situation or unsafe practice that, if not avoided,
could result in death or serious injury.
CAUTION
zIndicates a potential hazard or unsafe practice that, if not avoided, could result
in minor personal injury or product/property damage.
NOTE
zProvides application tips or other useful information to ensure that you get the
most from your product.

Safety
1-2
1.1.1 Dangers
There are no dangers that refer to the product in general. Specific “Danger” statements may
be given in the respective sections of this operation manual
1.1.2 Warnings
WARNING
zThe device is intended for use only by clinical professionals or under their
guidance. It must only be used by persons who have received adequate training
in its use. Anyone unauthorized or untrained must not perform any operation
on it.
zThe CMS is a clinical information device. Except for using such components as
the mouse and keyboard to perform normal operations, do not touch or
disassemble any other component, especially the power component; otherwise, it
may result in personnel injury.
zDo not connect this system to outlets with the same circuit breakers and fuses
that control current to devices such as life-support systems. If this system
malfunctions and generates an overcurrent, or when there is an instantaneous
current at power ON, the circuit breakers and fuses of the building’s supply
circuit may be tripped.
zFailure on the part of the responsible hospital or institution employing the use of
the CMS to implement a satisfactory maintenance schedule may cause undue
equipment failure and possible health hazard.
zBe sure to keep the packaging materials from children’s reach. Disposal of the
packaging materials shall comply with your local requirements.
1.1.3 Cautions
CAUTION
zHospitals without stable power source should use an Uninterruptible Power
Supply (UPS) to power the CMS. When there is a power failure, the system
should be shut down by following the specified shutdown procedure before the
UPS is turned off. If the system has a sudden power failure, system failure may
occur and consequently the system will not work correctly next time or even
have a serious result.
zThe host of the CMS should be maintained every three to six months. Its long
time continuous operating may lead to failure of the operating system.

Safety
1-3
CAUTION
zProtect the device from damage caused by drop, impact, strong vibration or
other mechanical force during servicing.
1.1.4 Notes
NOTE
zRefer to the Operator’s manual for more information.
1.2 Equipment Symbols
ATTENTION: Consult accompanying documents (this manual).
CAUTION: To reduce the risk of electric shock, do NOT remove.
cover. Refer servicing to qualified service personnel.
Alternating current（AC）
Power switch
Keyboard port
Mouse port
Serial communication（COM）port
Display port

Safety
1-4
Printer port
USB port or device
Network port
Sound output port
Sound input port
Microphone port
TYPE B APPLIED PART
Manufacture date
Serial number
The product bears CE mark indicating its conformity with the
provisions of the Council Directive 93/42/EEC concerning medical
devices and fulfils the essential requirements of Annex I of this
directive. 0123 is the number of the EU-notified body.
The following definition of the WEEE label applies to EU member
states only.
This symbol indicates that this product should not be treated as
household waste. By ensuring that this product is disposed of
correctly, you will help prevent bringing potential negative
consequences to the environment and human health. For more detailed
information with regard to returning and recycling this product, please
consult the distributor from whom you purchased it.
* For system products, this label may be attached to the main unit
only.

2-1
2 Introduction
2.1 Overview
HYPERVISOR VI Central Monitoring System (hereinafter called CMS) is intended for
professional physicians or paramedics to conduct centralized monitoring over patients
monitored by Mindray individual monitors and/or telemetry systems in hospitals or medical
institutions.
The central monitoring system comprises powerful system software and high-performance
computer. It constructs a monitoring network by connecting monitors and/or telemetry. By
collecting, processing, analyzing and outputting the information coming from monitors
and/or telemetry, the central monitoring system can achieve centralized monitoring over
multiple patients so as to greatly promote the efficiency and quality of the monitoring work.
2.2 CMS Recommended Configuration
CMS Hardware components should be highly reliable and stable. Refer to corresponding
Operator’s Manual for recommended hardware configuration.
2.3 Intellectual Property Protection
The HYPERVISOR VI Central Monitoring System uses a USB watchdog for intellectual
property protection. You must plug the watchdog into the system’s USB interface before
starting the system. Otherwise, the system cannot start.
NOTE
zBefore you use the USB watchdog, please install driver first.
zWhen installing or using the CMS, you must plug in the USB watchdog.
If the watchdog is damaged or lost, you may need to reinstall the system software before
using a new one.
NOTE
zWhen reinstalling the system software, try not to remove the old database so as
to keep the old monitoring data.

System Installation
2-2
FOR YOUR NOTES

3-1
3 System Installation
3.1 Pre-installation Preparations
3.1.1 Environmental Requirements
The CMS should be installed in an environment where the system can be easily viewed,
operated and maintained.
The environment where the CMS is installed should be reasonably free from noises, vibration,
dust, corrosive, flammable and explosive substances.
If the CMS is installed in a cabinet, sufficient space in front and behind should be left for
convenient operation, maintenance and repair. Moreover, to maintain good ventilation, the
CMS should be at least 2 inches (5cm) away from around the cabinet.
When the CMS is moved from one place to another, condensation may occur as a result of
temperature or humidity difference. In this case, never start the system before the
condensation disappears.
3.1.2 Power Requirements
Each component of the CMS must be powered by the specified power source.
To protect the hospital personnel from electric shock, the CMS (including the host and
displays) and its recorder must have their casings properly grounded. The host of the CMS is
provided with a 3-wire power cable, which must be plugged into a properly grounded 3-wire
receptacle. If a 3-wire, grounded receptacle is not available, consult the hospital electrician.
WARNING
zMake sure that the operating environment and power source of the CMS meet
the specific requirements; otherwise, unexpected consequences, e.g. damage to
the equipment, may result.
zAppropriate power supply must be selected according to the setup of the system
power voltage; otherwise, serious damage may be caused to the system.
zNever use a 3-wire to 2-wire adapter with any unit of the CMS.

System Installation
3-2
3.2 Installation Procedures
CMS installation procedures include hardware driver installation & Windows system setup,
database software MySQL installation, CMS software installation, etc, as shown below.
WARNING
zThe CMS host can not be installed with any other software besides the Windows
system, necessary drivers, and drivers/softwares listed in this manual.
Otherwise, normal operation of CMS may be affected and unexpected
consequences may result.
NOTE
zThe CMS software only supports Windows® XP® Professional SP2, Windows®
XP® Professional Embedded SP2 and Windows® XP® Professional Embedded
SP3 operation system.
zBefore performing the operations described below, make sure that the main unit
is not installed with any application software except the accompanying software
of Windows.
Hardware driver
installation&
Windows system setup
Database software
installation
CMS software installation

System Installation
3-3
3.3 Installation Preparations
3.3.1 CD Preparation
The following software is needed for the installation of CMS software:
Operation System Installation CD patch and drivers
CMS software CD
3.3.2 BIOS Configuration
Set BIOS password to “Hypernet” and start mode to starting from hard disk first.
3.3.3 System Fault Recovery
For errors occurring during installation of application software and setup, quick recovery
method can be used to recover the system. For details, refer to Chapter 5 System Quick
Recovery. In case of recovery failure, contact the computer supplier. Proceed with the
following operations if the system returns normal.
3.4 Hard Disk Partition
The hardware must have three (3) partitions:
Disk C: greater than 10G
Disk D: greater than 60G
Disk E: greater than 10G
The file systems of disks C and D must be in the NTFS format and that of disk E in the
FAT32 format.
NOTE
zThe file system of the disk partition where the data of the database is located
must be in the NTFS format.

System Installation
3-4
3.5 Hardware Driver Installation & Windows System
Setup
3.5.1 Double Screen Display Adapter
WARNING
zDisconnect the power cord of the host before installing the PCI double screen display
adapter.
If it is necessary to install a double screen display adapter, do the following:
1. Install the double screen display adapter: Disconnect the power supply; insert the double
screen display adapter into the PCI slot on the main board and then connect the primary
and secondary display respectively to port 1 and port 2 of the double screen display
adapter respectively.
2. Install display adapter driver: Refer to the accompanying documents of the display
adapter for details. Restart the computer after the display adapter driver has been
installed.
3. Set double screen display mode: Refer to the accompanying documents of the display
adapter for details.
3.5.2 Implement Double Screen Display by DP-to-VGA Adapter
The double screen display in the CMS can be achieved by DP-to-VGA adapter: Shut down
the PC first. Then connect two screens by DP-to-VGA adapter by referring to the below,
taking HP8180 host as an example: