Shoprider Vienna S-UL7 User manual

Vienna
Model No: S-UL7
USER MANUAL
Please ensure this manual is read and understood before
using the scooter.
Se
p
t 2011
KB&S16119

Contents Page
Introduction 3
IntendedUse 3
Technical Specification 3
Feature Guide 4
SafetyAdvice 5
Adjustments
 Footrest Settings 6
 ArmAdjustments 6
 Seat Height & Back Angle 6
Controls 7-8
Electro-magnetic Brake Release (Freewheel Operation) 8
Starting to Drive
 Getting started 9
 Moving off and steering 9
 Reversing 9
 Kerb climbing 9
 Reaching and stretching 10
Dis-assembly and Assembly 11
Storage and Use 11
Batteries and Battery Charger 12
Maintenance 13
Troubleshooting 14
Further Information 15
2

INTRODUCTION
Congratulations on your purchase of the Shoprider® power wheelchair. This
model incorporates style and comfort with the latest in technological
innovation. This powerchair is a compact powerchair and therefore very
manoeuvrable. It is possible to climb obstacles of up to 2.5cm (1”). Direct
drive twin motors and electromagnetic brakes give a safe and efficient drive.
INTENDED USE
This product was carefully designed for indoor or outdoor use in pedestrian
areas by a single individual with limited mobility with a maximum weight of
115kg (18 st).
The intended user should possess the necessary physical, visual and
cognitive skills to operate the powerchair safely. If you have any doubt, please
consult your dealer/prescriber.
It is important that the user reads and understands the safety advice given
within this manual before attempting to operate the product to avoid possible
injury to the user or bystanders and avoid damage to the powerchair or
surrounding property.
Note: Persons with lower body amputations should not use this device
unless evaluated with artificial limbs fitted, as stability may be
compromised due to an irregular centre of gravity.
Technical Specifications
Class 1 Medical Device
Class 2 Indoor/Outdoor Vehicle
Overall Size Seat Dimensions
Length 900mm Width 460mm
Width 520mm Depth 440mm
Height 960mm Height to floor 495-520mm
Battery 2 x 17/21Ah Seat to lowest foot position 440mm
Maximum user weight 115kg / 18st Backrest height 500mm
Safe working Slope 6º (10%) Range 30km
(20m)*
Weight with batteries 44kg Battery charger (off board) 3 amp
Max. Speed 6km/h (4mph) Ground Clearance 70mm
Wheel Size 150 / 200mm
*Passenger weight, ground conditions, temperature and battery
condition can affect maximum range.
3

FEATURE GUIDE
1. Adjustable width and fold-down armrests
2. VSI Joystick controller
3. Adjustable height, reclining ‘Captains’ seat
4. Flip up footplate
5. 20cm Centre drive wheels
6. Lap belt
7. Adjustable height headrest
12
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4
5
6
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4

SAFETY ADVICE
DO:
 Read this manual carefully before using your powerchair
 Turn the controller off when transferring to and from the powerchair
 Select a slow speed when going down steep gradients of 6° (10%) or
less
 Keep your feet on the footplate when you are moving. Never stand on
the footplate.
 Ensure the seat is in a fixed position before driving
 Use the lap belt provided (read fitting instructions – page 16 & 17)
 Ensure the batteries are fully charged before your journey
 Avoid rough or soft terrain wherever possible
 Be aware of pedestrians and drive in a safe considerate manner
 Turn the power off when not in use
 Consult your doctor if you are unsure about your ability to use the
powerchair
 Follow the maintenance guide to ensure safe operation of the
powerchair
DO NOT:
 Exceed inclines over 6º (10%). Anti Tippers must always be fitted.
 Traverse inclines or reverse down any inclines
 Attempt inclines if the surface is slippery
 Turn suddenly at high speed
 Switch off the power whilst the powerchair is still moving
 Use the powerchair where you cannot safely or legally walk
 Attempt to climb or descend kerbs over 2.5cm (1”)
 Attempt to negotiate steps or escalators
 Consume alcohol and drive or use a mobile phone whilst driving
 Travel through water or over soft terrain (mud, sand etc.)
 Sit in the powerchair whilst being transported in a vehicle
 Travel on the road other than to cross between pavements
 Use the powerchair in freewheel mode (electromagnetic brakes
disengaged)
 Use any battery charger other than the recommended unit
 Carry passengers
 Attempt to lift the powerchair by the armrests or footrest
Every care has been taken to ensure that your powerchair will give you safe,
reliable service provided you adhere to the advice given above.
5

ADJUSTMENTS
Footrest
The footrest on the powerchair can be adjusted for
angle.
To adjust the angle flip up the footplate and adjust the
bolt (1) until the required angle is reached.
Armrest Width
Under the seat there are two hand knobs. Undo a few
turns and set the armrests at the required width. Re-
tighten the hand knobs to secure the arms in place.
Caution: DO NOT use the armrests to support the
full weight of the occupant during transfers.
Seat Removal & Height Adjustment
Firstly turn off the power and carefully unplug the
joystick from the rear frame connector. DO NOT pull
the cable to undo the connection, hold the plug
firmly and gently pull to undo.
To remove, fold the seat forward using the seat
recline lever and undo the upper red hand lever under
the seat. Simply lift the seat away from the main
chassis and store safely to prevent damage to the
joystick / joystick cable.
The seat can be set at three different heights.
Remove the seat as described above. Undo the lower
red hand lever and remove the steel locking pin. Set
the post to the required height, re-insert the steel pin
ensuring the locking ‘loop’ is in place. Re-tighten the hand lever and refit the
seat and re-connect the joystick.
Backrest angle
Pull up on the backrest reclining lever (left hand side of the seat) and set the
angle required by holding the backrest in the desired position and then
release the lever, the backrest will stay in the position selected.
The backrest can be lowered forward onto the seat for storage or transport.
The backrest is spring-loaded and should be restrained from going forward
when the lever is released.
Note: The powerchair will become more unstable the further the
backrest is reclined. Do not attempt to climb kerbs or slopes with the
backrest in any reclined position. Do not carry bags on the back of the
seat as they may affect stability.
1
6

Joystick Arm Control (VSI Controller)
Battery Gauge (1)
This is a 10-segment display, which indicates
if the VSI is switched on and gives the state
of charge of the battery. Also, any faults in
your power chair’s electrical system are also
indicated by this display. Refer to page 15 for
details.
Maximum Speed Indicator (2)
This is a 5-segment display, which indicates
the speed setting selected. 1 bar indicates
the slowest setting and 5 bars the fastest.
On/Off Button (3)
This button turns your joystick controller (VSI) on and off. Do not use this
button to stop the power chair, except in an emergency.
Horn Button (4)
This button operates your powerchair’s horn. This should only be used to
warn others of your presence and not as a rebuke of any form.
Speed Decrease Button (5)
This button decreases your maximum speed.
Speed Increase Button (6)
This button increases your maximum speed.
Joystick (7)
This controls the speed and direction of your powerchair. Push the joystick in
the direction you want to go. The further you push it, the faster the speed will
be. Releasing the joystick will automatically engage the brakes and bring the
powerchair to a controlled stop.
‘Sleep’ Mode
If the joystick is left on and the powerchair is not used for 10 minutes, it will go
into ‘sleep’ mode, which is indicated by a slow flashing of the battery leds.
Simply turn the power off and on to resume operation.
VSI
Joystick
7

Continued…..
VSI ‘Lock’ Function
Your VSI controller is equipped with a lock function to prevent any
unauthorised use.
To lock the controller:
 When the power is on, press and hold the power button for about 1
second until the system bleeps.
 Move the joystick forward until it bleeps, then move it to the back
position until you hear a bleep.
 Release the joystick – you should now hear a long bleep, this indicates
the system is now locked.
To unlock the controller:
Press the power button until the speed indicator lights go from left to
right.
Move the joystick forward until it bleeps, then move it to the back position
until you hear a bleep.
Release the joystick – you should hear another bleep, this indicates that
the system is unlocked and ready for use.
Should the rubber boot/gaitor on the joystick become damaged, replace
immediately.
Brake Release / Freewheel Operation
In the event of power failure or the need to move the powerchair without
driving, the electromagnetic brakes can be disengaged by operating the two
levers on the end of the motors.
Stand in front of the powerchair and pull the levers upwards to dis-engage the
brakes so that the powerchair may be pushed. Simply push the levers to re-
engage the brakes and enable the powerchair to be driven.
Caution! Do not attempt to use your powerchair when not in gear.
Freewheel mode should only be used in an emergency to manoeuvre the
powerchair due to power failure or to move it WITHOUT AN OCCUPANT.
Please ensure the brakes are re-applied as soon as possible after dis-
engagement.
8

Kerb Edge
STARTING TO DRIVE YOUR POWER WHEELCHAIR
Getting Started
Select an area with plenty of space.
Ensure that when seated in the in the powerchair you are in a comfortable
position and can easily and freely operate the controls.
Moving off and steering
Turn the power on and check that your batteries are fully charged.
Set your speed to a low setting.
Gently push the joystick in the direction you wish to travel. The harder you
push the joystick the faster you will travel.
Release the joystick, this will automatically return to the centre position and
the electromagnetic brake will be activated.
Reversing
Before reversing please ensure that the area behind is free from any hazard
or obstruction.
Kerb Climbing
We recommend that wherever possible that a suitable access point such as a
drop kerb or ramp be used. The necessity to climb a kerb directly should be
as a last resort.
Your powerchair is capable of climbing a 2.5cm (1”)
kerb. Care should be taken when attempting to climb a
kerb. Please address the kerb at 90º.
Reduce speed to a slow rate until the front castor
meets the edge of the kerb then push the joystick
forward to accelerate up over the kerb. The backrest
MUST be in the upright position before attempting any
kerb/incline.
Warning: Do not hit the kerb at speed and do not attempt to climb a kerb
if the anti tipping castors have been removed. Please take time to get
accustomed to your new powerchair before driving in heavily
pedestrianised areas or attempting to climb kerbs.
You should always use a drop kerb or ramp if the seat is set in it’s
highest position as the higher centre of gravity could cause the
powerchair to become unstable.
9

Continued…..
Kerb Descent
We do not recommend that you descend a kerb (up to 2.5cm) in reverse or
forward mode.
Please use a ramp/drop-kerb not exceeding 2.5cm in forward motion to
descend.
If a kerb descent is absolutely necessary in these circumstances an attendant
must be present to aid the manoeuvre.
Warning: NEVER reverse down a kerb or ramp onto a main
thoroughfare.
Reaching and Stretching
Care must be taken when reaching and stretching for objects as this may
affect the stability of the powerchair.
When attempting to reach for objects it is very important that the power is
OFF.
Do not attempt to reach for objects on the floor by leaning
forward or reaching between your knees.
Do not attempt to reach for high objects by moving to the front
of the seat.
Do not attempt to reach for objects behind you by leaning
over the back of the seat.
10

Disassembly & Assembly
Warning: We advise caution when disassembling and lifting items. You
must ensure that the person undertaking the action is able to safely and
correctly handle the weight to avoid any personal injury.
Ensure that the power is switched off and the joystick is dis-connected
before dismantling.
Method:
Step 1:
Unplug the joystick and remove the seat assembly mentioned previously.
Step 2:
Remove the battery pack by pulling back on the red release lever located
under the seat in front of the battery pack. The battery pack can be lifted out
from the rear of the powerchair.
Take care when lifting the battery pack.
Assembly is the reverse of the above procedure.
Storage and Use
We recommend that your powerchair is stored in a dry environment,
preferably covered and away from extremes of temperature and humidity.
Avoid using the powerchair in rain or snow wherever possible and avoid
leaving the powerchair in damp environments such as shower/bath rooms.
Patient Transfer
Assistance maybe required depending on the limitations of the
user. The powerchair must be turned off before transferring
in or out of it.
Place the footplate in the up position to enable the user to place
their feet firmly on the floor and rise up from the seat. (Never
stand on the footplate, as this will cause the powerchair to
become unstable.)
The armrest should only be used as a support and not a lever to transfer from
the powerchair. To make a side transfer flip the armrest down out of the way
and slide off the seat. In all these movements please seek assistance.
11

Batteries and Battery Charger
Batteries
The powerchair is supplied with two maintenance free, sealed lead acid AGM
batteries. These are fitted under the seat on the scooter.
Battery performance can be affected by low temperatures, rough terrain and
the weight of the user. Your battery gauge is a guide only on the level of
charge remaining in the batteries.
An active user can use 30% of the battery capacity or more per day.
An inactive user may only use 50% of the battery capacity in a week.
Battery Charger
The battery charger is a 3-amp transformer type off board. The battery
charging port is located on the underside of the joystick. There is also a
charge socket on the battery pack. This special feature allows the batteries to
be charged independently of the main powerchair.
Before using your powerchair for the first time be sure to fully charge the
batteries, this may take up to 12 hours.
To charge the batteries connect the 3-pin male charger plug into the charging
socket on the battery pack. Plug the 3-pin mains plug into a wall socket and
switch on. A red light will illuminate on the charger. This light will change to
green once the charge cycle is complete.
Caution! Do not charge the batteries for longer than 12 hours. Always
charge the batteries in a well-ventilated indoor area. You must still
maintain charging the batteries even if the powerchair is not to be used
for a prolonged period of time (2 to 3 weeks). Failure to do so could
result in permanent damage and render the batteries unusable.
Wherever possible do not interrupt the charge cycle until the batteries
are fully charged. Continual interruption can permanently damage the
batteries. If the charging lead should get damaged discontinue use
immediately and seek a replacement from your dealer. ONLY USE THE
CHARGER SUPPLIED WITH YOUR POWERCHAIR. Do not leave the
charger plugged into to the charger port after the charge is complete.
ALWAYS turn off the scooter’s power when charging.
Disposing and recycling of used batteries
Batteries must always be recycled correctly. Do not dispose of them
with your domestic refuge.
For further information regarding your nearest recycling facility please
contact your local authority.
12

MAINTENANCE
Cleaning the Powerchair
When cleaning the vehicle please pay attention to the following points:
 Only use a damp cloth and gentle detergent.
 Do not use any abrasive products.
 Do not use a hose or pressure washing equipment.
 Avoid water contact with any electrical components.
Note: We advise the above method to prevent any damage to your
powerchair, which could lead to any malfunction.
Routine Maintenance
We recommend that the following checks be carried out on a periodical basis
by a qualified person:
UL Range
Maintenance and
Inspection
Daily Weekly Monthly Annually
Check / Charge Batteries    
Check removable parts are secure    
Check electrical connections are secure  
Check tyre wear (2mm minimum tread depth)  
Lubricate wheel / castor bearings with a light oil 
Complete inspection by an authorised Dealer 
Product Life Expectancy
Your powerchair has been designed to provide the user with a long, reliable
life provided it is correctly maintained and regularly serviced by an authorised
dealer. However due to inevitable wear and tear and technological
improvements it is recommended that the average usable life of this
powerchair is five years.
Note: Should any parts need replacing during routine maintenance
please consult your local Dealer for approved spare parts for your
powerchair. Failure to do so may damage the product and void your
warranty.
13

TROUBLESHOOTING
Circuit Breaker
Your powerchair is fitted with electronic controls that are programmed to
protect the electrical system from overload. Fitted for extra protection is a
circuit breaker. Should there be a situation where your powerchair stops for
no apparent reason please check that the circuit breaker has not tripped. The
circuit breaker is located on the battery pack.
Note: Should the breaker continue to trip turn off the powerchair
immediately and consult your dealer.
Fuses
Inline fuses to the batteries protect any overload in the circuit (40A blade
type fuses situated inside the battery pack).
Note: Should the fuses need replacing please contact your local
Dealer to ensure the correct sizes are fitted. Failure to do so could
result in permanent damage to the powerchair’s electrics and
possibly cause a fire hazard. Failure to do this will void your
warranty.
Check List
If your powerchair fails to operate, please check the following:
 Unit is switched on
 Battery level indicator shows full charge
 Freewheel levers are in drive position
 Plugs and terminals are secure
 The joystick is not locked (page 8)
If the freewheel device has been operated with the powerchair switched on, it
will not operate until the unit is switched off and on again.
14

VSI Error Codes
Your VSI controller has the ability to diagnose possible errors in the electrical
system, which may prevent your powerchair from operating. These are
displayed on the battery gauge. The fault is shown against the number of
lights flashing on the display.
Battery Gauge Possible Fault
10 bars flash Battery voltage too high. Check battery connections.
9 bars flash Electromagnetic brake fault
8 bars flash Possible joystick controller fault
7 bars flash Possible joystick fault
6 bars flash Battery charger connected
5 bars flash Right hand motor wiring fault
4 bars flash Right hand motor disconnected
3 bars flash Left hand motor wiring fault
2 bars flash Left hand motor disconnected
1 bar flashing Low battery voltage
Note: If your powerchair fails to operate after checking the above
possible faults consult your local Dealer immediately. Also ensure that
the VSI has not been accidentally locked or is in ‘sleep’ mode.
Further Information
Safety Information Regarding Electromagnetic Interference (EMI)
Scooters and powerchairs are designed to operate under certain conditions.
However, radio waves or electromagnetic fields may affect the operation of
the scooter. The source of EMI could be radio or television transmitters or
portable devices such as mobile phones, portable CB radios etc. Automatic
door sensors may also produce EMI.
Should any unintentional movement occur turn the scooter off as soon as
safely possible.
Solar Energy
During periods of sunny weather, it is possible that surfaces of your
powerchair may reach high temperatures (as with motor vehicles). Please
take precautions if leaving the powerchair in direct sunlight for any period of
time. Seek shade or cover the seat and hand controls to keep any
temperature increases to a minimum.
Health Factors
Suitability for this product has been assessed on the user’s current state of
health. It is essential that the user regularly monitor their ability to use the
powerchair safely.
Please read and adhere to the guidelines set out in this manual.
15

Continued…..
General Use
Take heed of the information given in this manual regarding safety and the
maintenance of your powerchair. If adhered to, your powerchair should give
you years of reliable mobility.
Storage and General Care
We recommend that the powerchair is always stored in a dry environment
away from damp, preferably in the home to protect the chassis and other
components from corrosion or water damage. Do not leave the powerchair
outside during rainstorms. If the scooter is wet, wipe with a dry cloth to ensure
there is no ingress of water into the internal components of the powerchair (If
the powerchair needs to be cleaned, use a mild detergent and warm water
with a damp sponge or cloth. DO NOT throw water over the powerchair).
Product Stability
Scooters and powered wheelchairs are designed to allow the user flexibility of
movement in restricted areas. Driving at maximum speed and attempting
sharp turns can create a situation where the product becomes unstable.
Therefore it is essential that the user pay attention the guidance set out in this
manual.
For maximum stability the speed setting should be set up to 50% of the
maximum available (halfway between the tortoise and the hare or just
entering the red sector on the speed indicator depending on the model.
The main factors affecting stability are:
 Maximum speed setting
 Seat height
 User movement
 User’s manoeuvres
 Gradients or slopes
Please keep your speed to a level where you can safely stop without having
to make any erratic turns.
Do not load bags etc. on the back of the seat as this will affect the centre of
gravity and could increase instability.
Do not lean outside of the ‘footprint’ of the product, especially whilst moving.
Avoid making turns on gradients or slopes.
Lap Belt Adjustment
Your lap belt is a standard feature on your wheelchair which has been factory
fitted. Your dealer should demonstrate how the lap belt should be adjusted.
The purpose of the lap belt is to ensure that the user is seated in their most
comfortable, safe position.
16

Continued…..
Adjustment of your lap belt
Ensure that you are sitting back fully into the seat with the pelvis as upright as
possible and not leaning to one side.
Close the buckle and position the belt so that the hipbones can be felt above
the lap belt.
Adjust the strap length by pulling on the open end of the belt. As a guide, the
belt should be adjusted so that there is sufficient room for two fingers to slide
between your body and the belt.
Warning: Should any damage occur to the lapbelt, please replace
immediately. The user should transfer to a bespoke vehicle seat whilst
being transported. DO NOT sit in the powerchair whilst in any moving
vehicle.
Disposal and the Environment
Parts of this product are covered by the Waste Electronic and
Electronic Equipment (WEEE) regulation. It should not be discarded
with normal household/domestic waste, but taken to your local
collection centre for recycling. For further information, please contact
your local authority or approved disposal agency.
17

Notes
18

Notes
19

Warranty Terms and Conditions
This is to certify that your Shopriderproduct is warranted for a period of 12
months from the date of original purchase. This warranty is not transferable.
Should a defect or operating fault arise within this period the Dealer from
where the product was originally purchased should be notified
immediately. Failure to register the fault may invalidate the warranty.
The Dealer from where the product was purchased is responsible for any
warranty repairs.
If a fault occurs within this period due to faulty workmanship or materials that
the product will be repaired (or replaced at the Companys discretion) free of
charge.
Any unauthorised modifications will invalidate the warranty.
Parts which are subjected to normal wear and tear, accidental damage, neglect
or misuse are excluded from this warranty. Normal wear and tear includes tyres,
chassis covers, bulbs, seat coverings etc.
Component parts replaced outside this period carry a six-month warranty.
(Standard terms and conditions apply for this period).
Model:
Serial No:
Purchase Date:
Distributed by:-
Roma Medical Aids Ltds
York Road, Bridgend Industrial Estate,
Bridgend
CF31 3TB
Tel: [phone] Fax: [phone]
Email: [email protected]
www.romamedical.co.uk
Shoprider reserve the right to change specifications without prior notice
Dealer Stamp
Manufactured by:
Phisiang Machinery MFG. CO. LTD
No. 108 Hsin-He Rd, Hsin-Feng Hsiang, Hsinchu County, Taiwan