6 Appendix
6.1 Support
●Provide the operating instructions and all other technical product information to the client.
●Return faulty devices with a return delivery note to the local Siemens office.
●For technical questions, contact:
–+49 (911) 895-7222
–+49 (911) 895-7223
–fieldsupport-zug.ch.sbt@siemens.com
–http://www.siemens.com/supportrequest
Technical Support:
http://www.siemens.com/supportrequest
FAQ:
https://support.industry.siemens.com/cs/ww/en/ps/faq
6.2 Cyber security disclaimer
Siemens provides a portfolio of products, solutions, systems and services that includes security functions that
support the secure operation of plants, systems, machines and networks. In the field of Building Technologies,
this includes building automation and control, fire safety, security management as well as physical security
systems. In order to protect plants, systems, machines and networks against cyber threats, it is necessary to
implement –and continuously maintain –a holistic, state-of-the-art security concept. Siemens’ portfolio only
forms one element of such a concept.
You are responsible for preventing unauthorized access to your plants, systems, machines and networks which
should only be connected to an enterprise network or the internet if and to the extent such a connection is
necessary and only when appropriate security measures (e.g. firewalls and/or network segmentation) are in
place. Additionally, Siemens’ guidance on appropriate security measures should be taken into account. For
additional information, please contact your Siemens sales representative or visit:
https://www.siemens.com/global/en/home/company/topic-areas/future-of-manufacturing/industrial-security.html
Siemens’ portfolio undergoes continuous development to make it more secure. Siemens strongly recommends
that updates are applied as soon as they are available and that the latest versions are used. Use of versions
that are no longer supported, and failure to apply the latest updates may increase your exposure to cyber
threats. Siemens strongly recommends to comply with security advisories on the latest security threats, patches
and other related measures, published, among others, here:
https://www.siemens.com/cert/ => 'Siemens Security Advisories'