Siemens Hicom 118 Manual

s
Hicom 118
Operators Guide

2

3
Hicom 118 Operators Guide
Introduction .................................................................................................4
Handsfree Operation ...................................................................................6
Answering an Incoming Call ........................................................................7
Accept Camp-on / Answer 2nd Call.............................................................8
Extend Call to Free Extension .....................................................................9
Extend Call to Busy Extension ..................................................................10
Recalls to Switchboard..............................................................................11
Extension Calls Switchboard .....................................................................13
Switchboard Calls Extension .....................................................................13
Outgoing Call from Switchboard................................................................14
Last Number Redial...................................................................................14
Call Intrusion .............................................................................................15
3 Way Conference .....................................................................................16
Call Forwarding / Divert .............................................................................18
Central Abbreviated Dialling ......................................................................19
Call Park....................................................................................................21
Call Back (Internal only) ............................................................................22
Set Electronic Lock Code ..........................................................................23
Night Service.............................................................................................24
Electronic Lock ..........................................................................................25
Set Ringer Volume / Tone ..........................................................................26
Set Handsfree Volume...............................................................................27
Set Time and Date ....................................................................................28
Programming of Keys ................................................................................29
optiset E memory ......................................................................................30
Electronic Notebook ..................................................................................31

4
Introduction
Range of optiset E Instruments
A variety of optiset E screen based instruments are available for use on the
Hicom 118:
optiset E standard -Loudspeaking
No Key Modules No adapter plug-in positions
optiset E advance -Open Listening
Key Modules Two adapter plug-in positions
optiset E advance plus -Loudspeaking
Key Module Two adapter plug-in positions
optiset E memory -Loudspeaking
Key Modules Two adapter plug-in positions
The optiset E telephones are Digital Feature instruments that have 12
programmable keys.
The telephones are easily recognised by three dialogue keys namely:
✔Yes Key
Forward Scroll Key
Backward Scroll Key
oLED
The Siemens optiset E Digital Feature telephones operate via a Menu-
controlled User Guidance Display System.
The display will automatically offer you a choice of the available options most
suited to the task you are about to carry out.

5
Introduction - Cont’d
Glossary
LED -Light Emitting Diode
Shuttle -Alternating between calls
DDS -Direct Destination Select (External number)
DSS -Direct Station Select (Extension number with busy and
ringing indication)

6
Handsfree Operation
Your Hicom is automatically handsfree.
WHAT YOU HAVE TO DO WHAT HAPPENS
To change from handsfree to
handset.
Call in progress 00:00:08
Lift handset enquiry? >
You are now engaged on call via
handset only
You are engaged on a call via
handset and want to revert to
handsfree.
Hold SPEAKER key down and 00:00:15
replace handset enquiry? >
You are now connected handsfree
To disconnect call
Depress RELEASE key 14:34 thu. 26 jun. 97.
>
Call now disconnected

7
Answering an Incoming Call
WHAT YOU HAVE TO DO WHAT HAPPENS
from:external
>
Lift handset external
enquiry? >
00:00:10 (call timer)
enquiry? >
You are now connected to the
caller.
To transfer the existing call:- from:external
Depress relevant Ext No key and >
RELEASE key or replace handset

8
Accept Camp-on / Answer 2nd Call
You have answered an incoming call and wish to hold the call on the
switchboard in order to answer a 2nd call.
WHAT YOU HAVE TO DO WHAT HAPPENS
from:external
accept camp-on? >
Depress ✔✔
✔✔
✔external
return to held call?
You are now connected to the
caller.
Transfer Second Call
Depress Ext No key (e.g. 12) 12
return to held call?
Replace handset
Held call rings switchboard recalling:external
>
Lift handset You are now reconnected to the
1st caller.

9
Extend Call to Free Extension
WHAT YOU HAVE TO DO WHAT HAPPENS
Depress Ext No key (e.g. 12) 12
return to held call?
Depress RELEASE key or call transferred
replace handset >
Caller will hear music until call is
answered.
Announce Call
Depress Ext No key (e.g. 12) 12
return to held call?
Wait until extension answers,
announce call, then depress RELEASE call transferred
key or replace handset >

10
Extend Call to Busy Extension
WHAT YOU HAVE TO DO WHAT HAPPENS
Extension key ois on
Inform caller that extension is busy.
Depress busy Ext No key (e.g. 12) 12
return to held call?
Call is extended to extension
Depress RELEASE key call transferred
>
Caller is now camped on to busy
extension and will hear music.

11
Recalls to Switchboard
Anextendedcallwillrecalltotheswitchboardafter30secondsiftheextension
has not answered or is still busy.
WHAT YOU HAVE TO DO WHAT HAPPENS
RECALLing FROM 12
>
Lift handset external
enquiry? >
You are now connected to the
caller.
If recall is due to:
1. No reply from extension Ext. ooff
2. Extension still busy Ext. oon

12
Recalls - Cont’d
WHAT YOU HAVE TO DO WHAT HAPPENS
You now have 3 options:
1. Re-extend to same extension
2. Extend to a new extension
3. Caller will call again.
1. Depress Ext No key Call re-extended to same extension
Depress RELEASE key 14:34 thu. 26 jun. 97.
>
2. Depress new Ext No key Call extended to new extension
Depress RELEASE key 14:34 thu. 26 jun. 97.
>
3. Release call Caller will call again
Depress RELEASE key 14:34 thu. 26 jun. 97.
>
Call now disconnected.
If no Ext No key is available you can
return to extended call by depressing
the PICKUP key and dialling the relevant
extension number.
You don’t have to wait for the call to
recall to you.

13
Extension Calls Switchboard
WHAT YOU HAVE TO DO WHAT HAPPENS
Ext oflashes
from: 12
>
Lift handset 12
enquiry? >
You are now connected to ext 12
Switchboard Calls Extension
WHAT YOU HAVE TO DO WHAT HAPPENS
Depress Ext No key 12
set callback? >
Ext. oon
When the extension answers 12
enquiry? >
You are now connected to ext 12

14
Outgoing Call from Switchboard
WHAT YOU HAVE TO DO WHAT HAPPENS
Depress 0 0
>
Key in required number 0407-4111
e.g. 407-4111 >
Extend call to extension
Depress Ext No key (e.g. 12) 12
return to held call?
Announce call and then
Depress RELEASE key or call transferred
replace handset >
Last Number Redial
The system automatically stores the last external number dialled from the
switchboard. (The last 3 numbers dialled will be displayed).
Redial last number
Depress REDIAL key 04074111
next? >
System will now redial the number

15
Call Intrusion
You have a call for a busy extension and wish to intrude (break-in).
WHAT YOU HAVE TO DO WHAT HAPPENS
Depress busy Ext No key (e.g. 12) 12
return to held call?
Depress INTRUSION key intrusion:12
return to held call?
Override Tone is heard
Inform extension of waiting call
Depress RELEASE key 14:34 thu. 26 jun. 97.
>
Call is now camped onto the busy
extension.

16
3Way Conference
The system allows for a 3 way conference with 2 external or 2 internal parties
and the switchboard.
You are engaged on an external call and wish to include another party.
WHAT YOU HAVE TO DO WHAT HAPPENS
external
enquiry? >
Depress ✔✔
✔✔
✔please dial
return to held call?
Dial 0 plus external number 652-2000
Wait for answer return to held call?
or
Dial internal number (e.g. 18) 18
Wait for answer return to held call?
Depress to scroll to Conference ext 18
conference? >
Depress ✔✔
✔✔
✔conference
clear conference? >
Warn tone is heard and all parties
are connected
Depress ✔✔
✔✔
✔to clear
or continue with options on
page 17

17
3Way Conference - Cont’d
The Operator, or Initiator, may exclude any party from the conference.
WHAT YOU HAVE TO DO WHAT HAPPENS
Exclude 1st Party
Depress once conference
release: external? >
Depress ✔✔
✔✔
✔conference
mute on? >
Exclude 2nd Party
Depress twice conference
release: 17? >
Depress ✔✔
✔✔
✔external
enquiry? >
Control of the conference can be handed over from the Initiator to an internal
party.
Exclude Initiator
Depress three times conference
withdraw? >
Depress ✔✔
✔✔
✔replace handset
>

18
Call Forwarding / Divert
This feature allows for 3 types of forwarding of calls for the switchboard to be
diverted to any extension of your choice.
WHAT YOU HAVE TO DO WHAT HAPPENS
Depress DIVERT key diversion type:
1 - all calls? >
SPEAKER oon
SERVICE oon
Depress ✔✔
✔✔
✔to:
>
Enter required Ext No (e.g. 18) to: 18
save entry? >
Depress ✔✔
✔✔
✔saved
>
All calls will now be forwarded to
selected extension
Cancel Forwarding
to:18
>
Depress DIVERT key (or #1) divert cancelled
>
VInternal & External calls = 1
External calls only = 2 All calls will now ring on the
Internal calls = 3 switchboard

19
Central Abbreviated Dialling
The system stores a maximum of 256 telephone numbers (100-355). The
switchboard, or authorised extensions, may access any of these numbers.
WHAT YOU HAVE TO DO WHAT HAPPENS
Programme
Enter code ∗∗
∗∗
∗95 sys. admin
user data? >
SPEAKER oon
SERVICE oon
Depress ✔✔
✔✔
✔sys. admin
1=central abb dial? >
Depress ✔✔
✔✔
✔100:-
+=next? >
Depress 100:-
∗∗
∗∗
∗=change entry? >
Depress ✔✔
✔✔
✔100:
>
Enter required External Tel. No. 100:
(preceded by 0) =confirm? >
Depress ✔✔
✔✔
✔100:-
+=next? >
Depress ✔✔
✔✔
✔for next entry 101:-
+=next? >

20
Central Abbreviated Dialling - Cont’d
Use the System Abbreviated Dialling
- selecttherelevantaccesscodefromtheAbbreviatedDiallingDirectory
- dial the relevant code ∗∗
∗∗
∗7100 - ∗∗
∗∗
∗7355
DIALLED NUMBER
- wait whilst the system dials the number
The system will dial the required external number, the time taken will vary
accordingtothetypeofmainexchangetowhichyourHicom118isconnected.