Siemens OpenScape Voice User manual

Communication for the open minded
Siemens Enterprise Communications
www.siemens-enterprise.com
Documentation
OpenScape Voice
OpenStage 40 SIP, OpenStage 40 G SIP
OpenStage Key Module 40
User Guide
V1 R3.x
V1 R4.x

Important information
2
Important information
Trademarks
For safety reasons, the telephone should only be supplied
with power:
• using the original power supply unit.
Part number: L30250-F600-C14x (x: 1=EU, 2=US,
3=UK) or
• in a LAN with PoE (Power over Ethernet), which com-
plies with the IEEE 802.3af standard.
Use only original Siemens accessories. The use of other ac-
cessories may be hazardous and will render the warranty
and the CE marking invalid.
Never open the telephone or a key module. Should you en-
counter any problems, contact your service personnel.
The device conforms to the EU directive 1999/5/EC as at-
tested by the CE marking.
All electrical and electronic products should be disposed of
separately from the municipal waste stream via designated
collection facilities appointed by the government or the lo-
cal authorities.
Proper disposal and separate collection of your old appli-
ance will help prevent potential damage to the environment
and human health. It is a prerequisite for reuse and recy-
cling of used electrical and electronic equipment.
For more detailed information about disposal of your old ap-
pliance, please contact your city office, waste disposal ser-
vice, the shop where you purchased the product or your
sales representative.
The statements quoted above are only fully valid for equip-
ment which is installed and sold in the countries of the Eu-
ropean Union and is covered by the directive 2002/96/EC.
Countries outside the European Union may impose other
regulations regarding the disposal of electrical and electron-
ic equipment.
Q

Important information
3
Location of the telephone
• The telephone should be operated in a controlled environment with an
ambient temperature between 5°C and 40°C.
• To ensure good speakerphone quality, the area in front of the micro-
phone (front right) should be kept clear. The optimum speakerphone
distance is 50 cm.
• Do not install the telephone in a room where large quantities of dust
accumulate; this can considerably reduce the service life of the tele-
phone.
• Do not expose the telephone to direct sunlight or any other source of
heat, as this is liable to damage the electronic components and the
plastic casing.
• Do not operate the telephone in damp environments such as bath-
rooms.
Product support on the internet
Information and support for our products can be found on the Internet at:
http://www.siemens-enterprise.com/.
Technical notes, current information about firmware updates, frequently
asked questions and lots more can be found on the Internet at:
http://wiki.siemens-enterprise.com/.

4
Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Product support on the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
General information. . . . . . . . . . . . . . . . . . . . . . . . . . .11
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Symbols used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . 12
Single-line telephone/multi-line telephone. . . . . . . . . . . . . . . . . . . . . . . 13
Getting to know your OpenStage phone . . . . . . . . .14
The user interface of your OpenStage 40/40 G. . . . . . . . . . . . . . . . . . . 14
Ports on the underside of the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . 16
Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
OpenStage Key Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
OpenStage Key Module 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Programmable sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Trunk keys (on multi-line phones only). . . . . . . . . . . . . . . . . . . . . . . 22
Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Idle-display view and icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Context-dependent displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Telephony interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Single-line view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Multi-line view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Phonebooks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Personal phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
LDAP directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

5
Telephone menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Contributing to environmental protection by saving energy . . . . . . . . . 39
Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Secure voice transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Answering a call via the loudspeaker (speakerphone mode). . . . . . 41
Answering a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Directed pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Accept call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Picking up the held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . 45
Switching from speakerphone mode to the handset . . . . . . . . . . . . . . 45
Switching from headset to speakerphone mode . . . . . . . . . . . . . . . . . 46
In standard mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
In U.S. mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Activating/deactivating the microphone . . . . . . . . . . . . . . . . . . . . . . . . 47
Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Call control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Two calls simultaneously. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
While dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Immediate dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Dialing using the hot or warm line function . . . . . . . . . . . . . . . . . . . 56
Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Consulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Ending a consultation call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 60
Putting on hold and retrieving successively or simultaneously . . . . 61
Connecting parties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Activate or deactivate immediate forwarding . . . . . . . . . . . . . . . . . 64
Saving destination phone numbers for call forwarding . . . . . . . . . . 65
Activate/deactivate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . 67
Call forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

6
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Requesting callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Responding to a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Allow callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Calling back missed calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Programmable sensor keys . . . . . . . . . . . . . . . . . . . .74
List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Programming sensor keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Beginning programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Beginning programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Programming enhanced functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Repertory dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Feature toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Using sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Example 1: Calling saved number . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Example 2: Call Waiting toggle Activating/deactivating . . . . . . . . . . 80
Example 3: Immediate ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Resetting sensor keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Enhanced phone functions. . . . . . . . . . . . . . . . . . . . .82
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Accepting calls via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Dialing with the DDS key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Dialing from the local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Dialing from the LDAP database . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Dialing a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . 100
Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
System-based conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

7
Phonebooks and call lists . . . . . . . . . . . . . . . . . . . . 109
Local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Creating a new contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Deleting a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Deleting all contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Searching for a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
LDAP database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Finding an LDAP entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Extended LDAP editing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Quick search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Editing entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Delete all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Making calls with multiple lines . . . . . . . . . . . . . . 116
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Accepting calls for the primary line . . . . . . . . . . . . . . . . . . . . . . . . 116
Accepting calls for secondary lines . . . . . . . . . . . . . . . . . . . . . . . . 116
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Manual trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Automatic trunk seizure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Dialing the last dialed number . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Forwarding calls on primary line . . . . . . . . . . . . . . . . . . . . . . . . . . 118
During calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Making and receiving calls on a single line . . . . . . . . . . . . . . . . . . 119
Making and receiving calls with multiple lines. . . . . . . . . . . . . . . . 119
Putting a line on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Lines with hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . 121
Busy override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Calling a station directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Deflecting a call to a DSS station . . . . . . . . . . . . . . . . . . . . . . . . . 125
LED display on DSS keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Making calls in an executive-secretary team. . . . . . . . . . . . . . . . . . . . 126
Sample scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Accepting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Connecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
DSS keys can be used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Using line overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

8
Settings for MultiLine (keyset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Displaying the line in the "Overview" tab . . . . . . . . . . . . . . . . . . . . 131
Setting the time for a delayed ringer . . . . . . . . . . . . . . . . . . . . . . . 132
Configuring the "Overview" tab display . . . . . . . . . . . . . . . . . . . . . 133
Line preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Enabling do not disturb via a key . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Enabling do not disturb via the idle menu . . . . . . . . . . . . . . . . . . . 137
Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
User password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Phone locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Mobility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . 144
Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . . 144
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . 145
Logging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Logging off from the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Logging on at different telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Logging on with forced logoff at a remote phone . . . . . . . . . . . . . 147
Logging on with forced, delayed logoff at a remote phone. . . . . . 148
OpenScape Voice functions. . . . . . . . . . . . . . . . . . .149
Feature toggle key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Making anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Temporarily activating anonymous calling for the next call . . . . . . 151
Temporarily deactivating anonymous calling for the next call . . . . 151
Creating a list for selective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
For call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
For call rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Rejecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Accepting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Using abbreviated dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Call tracing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

9
Hunt group functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Making a line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Marking the last line in the hunt group chain. . . . . . . . . . . . . . . . . 157
Reachability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Serial call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Parallel call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Call park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Unparking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Silent Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Active silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Muted silent monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Code table for OpenScape Voice functions. . . . . . . . . . . . . . . . . . . . . 164
Individual phone configuration . . . . . . . . . . . . . . . 165
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Adjusting the display to a comfortable reading angle . . . . . . . . . . 165
Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Background lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Contrast for the OpenStage Key Module. . . . . . . . . . . . . . . . . . . . 166
Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Setting daylight saving time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Volumes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Tone and indication with an unsecured voice connection . . . . . . . 177
Key click. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Country-specific setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Context menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Activating/deactivating automatic menu display . . . . . . . . . . . . . . 182
Setting the display time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Initiating the reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

10
Call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185
Call recording modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Recordable calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Non-recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Enhanced functions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
The following features are not supported:. . . . . . . . . . . . . . . . . . . 187
Recording tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Multiline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Recording calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Using the call recording feature. . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Automatic call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Manual call recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Call recording with AutoStart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Controlling call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Consultation during call recording . . . . . . . . . . . . . . . . . . . . . . . . . 191
Second call during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Call recording while alternating . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Your call is paused and reconnected during the recording. . . . . . . 192
Setting up a conference during recording . . . . . . . . . . . . . . . . . . . 193
Adding conference participants during the recording . . . . . . . . . . 193
Your call is included in a conference during the recording. . . . . . . 194
Putting a line on hold manually during the recording . . . . . . . . . . . 194
Diagnostic information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Web interface (WBM) . . . . . . . . . . . . . . . . . . . . . . . .198
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Calling up the Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Administrator Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
User pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . 205
Labeling keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . .206
Opening the user menu on the phone . . . . . . . . . . . . . . . . . . . . . . . . 206
User menu display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216

General information
11
General information
About this manual
This document contains general descriptions of the technical options,
which may not always be available in individual cases. The respective fea-
tures must therefore be individually defined in the terms of the contract.
If a particular function on your phone is not available to you, this may be
due to one of the following reasons:
• The function is not configured for you or your telephone. Please con-
tact your system support representative.
• Your communications platform does not feature this function. Please
contact your Siemens sales partner for information on how to upgrade.
This user guide is intended to help you familiarize yourself with OpenStage
and all of its functions. It contains important information on the safe and
proper operation of your OpenStage phone. These instructions should be
strictly complied with to avoid operating errors and ensure optimum use of
your multifunctional telephone in the network.
These instructions should be read and followed by every person installing,
operating or programming an OpenStage phone.
This user guide is designed to be simple and easy to understand, providing
clear step-by-step instructions for operating your OpenStage phone.
Administrative tasks are dealt with in a separate manual. The Quick Refer-
ence Guide contains quick and reliable explanations of frequently used
functions.
Symbols used in the manual
Settings
Operations and settings that can be made both at the phone and over the
Web interface are indicated by an icon and page reference.
Vis a reference to an operation or setting performed directly on the
phone
zis a reference to an operation or setting performed via the Web in-
terface
For your own protection, please read the section dealing with safety
in detail. Follow the safety instructions carefully in order to avoid en-
dangering yourself or other persons and to prevent damage to the
unit.

General information
12
Call recording
.Switch on recorder (standby mode)
~Switch off recorder
/Start recording
@Stop recording
Service
If you experience problems or defects with the phone, please dial the ser-
vice number for your country.
Intended use
The OpenStage phone is a desktop unit designed for voice transmission
and for connection to the LAN. It can also be used as a workstation device.
Any other use is regarded as unauthorized.
Telephone type
The phone name data can be found on the name plate on the base of the
device; The exact product name and serial number are specified here. Spe-
cific details concerning your communications platform can be obtained
from your service technician.
Please have this information ready when you contact our service depart-
ment regarding faults or problems with the product.
Speakerphone quality and display legibility
• To ensure good speakerphone quality, the area in front of the telephone
(front right) should be kept clear).
The optimum handsfree distance is 20 in. (50 cm).
• Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display. This ensures you have a frontal view
of the display while eliminating light reflexes.
– Adjust the contrast as required !page 165.
The Siemens service department can only help you if you experi-
ence problems or defects with the phone.
Should you have any questions regarding operation, your specialist
retailer or network administrator will gladly help you.
For queries regarding connection of the telephone, please contact
your network provider.

General information
13
Single-line telephone/multi-line telephone
Your OpenStage 40 is a "multi-line telephone". This means that multiple
lines can be configured, which is not the case with single-line phones.
Each line is assigned an individual phone number which you can use to
make and receive calls.
The programmable sensor keys function as line keys on multi-line phones
!page 22.
The "Overview" tab on the telephony interface provides information about
the lines configured on your phone and the current status of each line
!page 30.
A number of specific features must be considered when using a multi-line
phone to make and receive calls !page 116.

Getting to know your OpenStage phone
14
Getting to know your OpenStage phone
The following sections describe the most frequently used operating ele-
ments and the displays on your OpenStage phone.
The user interface of your OpenStage 40/40 G
1 You can make and receive calls as normal using the handset.
2The graphic display permits intuitive operation of the phone
!page 26.
3You can customize your telephone by assigning phone numbers and
functions to the programmable sensor keys !page 26.
4
You can use function keys when conducting a call to access fre-
quently used functions (such as, Disconnect) or to open the Pro-
gram/Service menu and mailbox !page 19.
5Audio keys are also available, allowing you to optimally configure
the audio features on your telephone !page 19.
6 The 5-way navigator is a convenient navigation tool !page 20.
7The keypad can be used to enter phone numbers and text
!page 24.
8 Incoming calls are visually signaled via the call display.
5
7
1
6
4
3
8
2

Getting to know your OpenStage phone
15
Ports on the underside of the phone
Properties of your OpenStage 40/40 G
OpenStage 40 40 G
LCD display, 40 x 6 characters ;;
Illuminated display ;;
Programmable sensor keys 6 6
Full-duplex speakerphone function ;;
Headset ;;
10/100 Mbps Ethernet switch !page 16 ;-
1000 Mbps Ethernet switch !page 16 -;
Interface for key modules ;;
Wall mounting ;;
Power supply unit (if required) PC
Network switch
Headset
Key Module Handset
Country-
specific
cable

Getting to know your OpenStage phone
16
Using network ports more efficiently
OpenStage 40 has a built-in 10/100 Mbps Ethernet switch.
OpenStage 40 G has a 1000 Mbps Ethernet switch. This means that you
can connect a PC to the LAN directly via the phone. The telephone-PC con-
nection option must first be activated on the telephone by service person-
nel.
Using this connection option saves one network port for each switch used
and requires fewer or shorter network cables when arranged correctly.
OpenStage 40/40 GNetwork switch PC

Getting to know your OpenStage phone
17
Key Module
OpenStage Key Module
The OpenStage Key Module is a key module attached to the side of the
phone that provides 12 additional illuminated, programmable keys.
Like keys on the phone, these keys can be programmed and used accord-
ing to your needs !page 21.
You can attach up to two OpenStage Key Modules to your OpenStage 40.
To operate an OpenStage Key Module, you always require a power
supply unit !page 2.

Getting to know your OpenStage phone
18
OpenStage Key Module 15
The OpenStage Key Module 15 is a key module attached to the side of the
phone that provides an additional 18 illuminated, programmable sensor
keys.
Like keys on the phone, these keys can be programmed and used accord-
ing to your needs. Labeling keys see !page 205.
You can only attach one OpenStage Key Module 15 to your OpenStage 40.
You cannot combine the OpenStage Key Module 15 with the
OpenStage Key Module.

Getting to know your OpenStage phone
19
Keys
Function keys
Audio keys
Key Function when key is pressed LED display
sEnd (disconnect) call. none
,Open redial list none
rActivate/deactivate forwarding Red: Call forwarding is activated
NOpen phone menu !page 37 Red: Menu is active
OView messages !page 34 Red: New voicemail or missed calls
Key Function when key is pressed
pActivate/deactivate microphone (also for speakerphone mode)
oActivate/deactivate the headset.
-Decrease the ring, handset, and loudspeaker volume.
nActivate/deactivate loudspeaker for speakerphone mode and open
listening
+Increase the ring, handset, and loudspeaker volume.

Getting to know your OpenStage phone
20
Navigator
With this control, you can manage most of your phone’s functions, as well
as its displays.
Before using the telephone, remove the protective covering from
the navigator surface.
Operation Functions when key is pressed
Press the ckey.
• Call up the context menu
• Perform action
• Go down a level
• Call up the context menu in the idle
display
Press the akey.
• Short press: One level back
• Long press (held down): Go back to
the first level of the settings menu
• Cancel function
• Quit the context menu
• In input fields:
Delete character to the left of the
cursor
• Open line overview in idle mode
Press the dkey.
• Scroll downwards
• Select element below
• Long press (held down): Jump to
the end of the list/menu
Press the bkey.
• Scroll upwards
• Select element above
• Long press (held down): Jump to
the start of the list/menu
Press the ikey.
• Confirm input
• Perform action
• Call up the context menu