Siemens Hicom 118 User manual

Hicom 118
optiset E entry
s

2

3
Introduction ..............................................................................................4
Standard Features ...................................................................................5
Internal and External Dialling ...................................................................5
Dialling the Switchboard...........................................................................5
Call Transfer.............................................................................................6
Enquiry Call..............................................................................................7
3 Way Conference ...................................................................................7
Shuttle......................................................................................................7
Call Pick Up .............................................................................................8
Call Back..................................................................................................9
Call Park ................................................................................................ 11
Call Diversion Features ........................................................................12
Call Forwarding / Divert .........................................................................12
PIN Features ..........................................................................................13
Electronic Telephone Lock .....................................................................13
Optional Features ..................................................................................14
System Abbreviated Dialling..................................................................14
Night Service..........................................................................................15
Key Settings (+/–) ..................................................................................15
Quick Reference ......................................................................................16
User Guide

4
Introduction
This guide is designed to assist extension users on a Siemens Hicom 118
Communications System to use all authorised features.
Your extension may not be authorised ∗∗
∗∗
∗to use all features. The Siemens
representative can confirm features that are available to you.
Yourextensionmayalsobesubjecttotrunkbarringthusrestrictingwhereyou
may dial.
The optiset E entry digital telephone has 3 preprogrammed keys:-
Message
Redial
Transfer
All other System features are accessed from this telephone by dialling codes
and/or programme keys.
The entry telephone is not equipped with a loudspeaker or microphone.
Please refer to the separate instruction manuals for the optiset E basic,
standard, advance/advance plus and memory telephones.
∗∗
∗∗
∗- authorised features are those features that your company has designated
for your use and may vary from extension to extension.

5
Internal and External Dialling
Dialling Another Extension
- lift handset, listen for internal dial tone
- dial the required extension number
Dialling an External Number
- lift handset, listen for internal dial tone
- dial line access code (code is normally 0)
- dial the required external number
VYour telephone may have restricted dialling facilities, e.g. trunk calls
may not be permitted.
Dialling the Switchboard
- lift handset, listen for internal dial tone
- dial code for switchboard (code is normally 9)
Standard Features

6
CallTransfer
You may transfer an internal or external call from your extension to any other
extension or to the switchboard.
Transfer to a Free Extension (Announcing the Call)
- press Transfer key, listen for internal dial tone
- dial the required extension or switchboard
- when the extension or the switchboard answers, announce
the call and replace handset.
If called party does not answer, press Transfer key to return to original call.
Transfer to a Free Extension (Call not Announced)
- press Transfer key, listen for internal dial tone
- dial the required extension or switchboard
- when you hear ring tone, replace handset.
The call has now been transferred. If the ringing extension does not answer
within a predetermined time the call will automatically be transferred back to
your extension.
Transfer to a Busy Extension
- press Transfer key, listen for internal dial tone
- dial the required extension number
- when you hear busy tone, replace handset.
Thecallhasnowbeentransferredtothebusyextension.Ifthebusyextension
terminates the call within a predetermined time and replaces the handset the
transferred call will ring the extension. If the extension remains busy the call
will automatically be transferred back to your extension.

7
Enquiry Call
This feature allows you to hold an existing call, dial another extension or even
an external number, conduct a conversation and then return to the original
caller.
Activate Enquiry Call
- press Transfer key, listen for internal dial tone
- dial the required extension number or dial 0 and then
the required external number
- conduct your conversation
- press Transfer key to return to the original call
Alternating between Parties (Shuttle)
During an enquiry call you may alternate between both parties
- dial ∗∗
∗∗
∗2 to return to original caller
- repeat ∗∗
∗∗
∗2 to alternate between callers
Enquiry Call to 3 Way Conference
The enquiry call can now be converted to a 3 Way Conference to include the
third party.
- dial ∗∗
∗∗
∗3
- warn tone is heard
- all 3 parties are now connected
3 Way Conference
Shuttle

8
Call Pick Up
Thecallpickupfeatureallowsyoutoansweranyringingextension,inyourpick
up group, from your telephone.
Activate Call Pick Up
An extension within your pick-up group is ringing
A Ping Ring will alert you to an incoming call
- lift handset, listen for internal dial tone
- dial ∗∗
∗∗
∗57
- you will now have answered the call
Activate Call Pick Up Select
A call for an extension which is not in your Pick Up group is ringing
- lift handset, listen for internal dial tone
- dial ∗∗
∗∗
∗4 plus the number of the ringing extension
- you will now have answered the call

9
Call Back
Call Back requests can be left on extensions which have been rung and not
answered or are busy.
Activate Call Back - Busy
- called extension is busy
- dial ∗∗
∗∗
∗58
- confirmation tone is heard
- replace handset
Thesystemwill automatically callyouback when bothyourextension and the
called extension are free.
- lift handset
- ring tone is heard as the required extension is rung
Activate Call Back - No answer
- called extension does not answer
- dial ∗∗
∗∗
∗58
- confirmation tone is heard
- replace handset
When the called party returns to the office and has used the telephone the
system will ring your telephone.
- lift handset
- ring tone is heard as the required extension is rung
Shouldyou failtoanswera CallBack that youhave activated,thesystemwill
monitor your extension for future use.
Once your extension has been used the Call Back cycle will be restarted.

10
Call Back - Cont’d
Cancel Call Back (Before Ring Back)
- lift handset
- dial # 58
- confirmation tone is heard
- replace handset
All Call Back requests which you initiated will now be cancelled.
VA maximum of 2 Call Back requests can be initiated from, or to, your
extension.