Siemens Hicom 300 optiset E Standard User manual

Hicom 300
optiset E basic
s

2

3
User Guide
Introduction ..............................................................................................5
Standard Features ...................................................................................6
Internal and External Dialling ...................................................................6
Dialling the Switchboard ...........................................................................6
Call Transfer .............................................................................................7
Enquiry Call..............................................................................................8
Toggling between Calls.............................................................................9
8 Way Conference ..................................................................................10
Call Pickup .............................................................................................11
Transfer a Second Caller ........................................................................12
Call Park.................................................................................................13
Call Back ................................................................................................14
External Line Reservation ......................................................................16
Call Diversion Features ........................................................................17
Fixed Call Forwarding.............................................................................17
Variable Call Forwarding.........................................................................18
PIN Features ..........................................................................................19
Electronic Telephone Lock......................................................................19
Mobile Class of Service..........................................................................20
Follow Me ...............................................................................................21

4
Optional Features ..................................................................................22
Individual Abbreviated Dialling................................................................22
System Abbreviated Dialling...................................................................23
Stored Number Redial............................................................................24
Timed Reminder.....................................................................................25
Night Service..........................................................................................26
Key Settings (+/–)...................................................................................27
Quick Reference ......................................................................................28
User Guide - Cont’d

5
Introduction
This guide is designed to assist extension users on a Siemens Hicom 300
Communications System to use all authorised features.
Your extension may not be authorised∗∗
∗∗
∗to use all features. The Siemens
representative can confirm features that are available to you.
Yourextensionmayalsobesubjecttotrunkbarringthusrestrictingwhereyou
may dial.
The optiset E basic digital telephone has 8 preprogrammed keys:-
Programme Mailbox
Transfer Call Forward
Release Call Pickup
Park Toggle
All other System features are accessed from this telephone by dialling codes
and/or programme keys.
The basic telephone is not equipped with a microphone but does have a
loudspeaker for hands-free dialling.
Please refer to the separate instruction manuals for the optiset E entry,
standard, advance/advance plus and memory telephones.
∗∗
∗∗
∗- authorised features are those features that your company has designated
for your use and may vary from extension to extension.

6
Internal and External Dialling
Handset operation
- lift handset, listen for internal dial tone
- dial the required extension number or external number preceded by
line access code (code is normally 0)
Handsfree operation
- do not lift handset
- dial the required extension number or external number preceded by
line access code (code is normally 0)
- lift handset when called party answers
VV
VV
VYour telephone may have restricted dialling facilities, e.g. trunk calls
may not be permitted.
Dialling the Switchboard
Handset operation
- lift handset, listen for internal dial tone
- dial code for switchboard (code is normally 9)
Handsfree operation
- do not lift handset
- dial code for switchboard (code is normally 9)
- lift handset when operator answers
Standard Features

7
CallTransfer
You may transfer an internal or external call from your extension to any other
extension or to the switchboard.
Transfer to a Free Extension (Announcing the Call)
- press Transfer key, listen for internal dial tone
- dial the required extension or switchboard
- when the extension or the switchboard answers, announce
the call and replace handset
- if called party does not answer
- press Release key to return to original call
Transfer to a Free Extension (Call not Announced)
- press Transfer key, listen for internal dial tone
- dial the required extension or switchboard
- when you hear ring tone, replace handset
The call has now been transferred. If the ringing extension does not answer
within a predetermined time the call will automatically be transferred back to
your extension.
Transfer to a Busy Extension
- press Transfer key, listen for internal dial tone
- dial the required extension number
- when you hear busy tone, replace handset
Thecallhasnowbeentransferredtothebusyextension.Ifthebusyextension
terminates the call within a predetermined time and replaces the handset the
transferred call will ring the extension. If the extension remains busy the call
will automatically be transferred back to your extension.

8
Enquiry Call
This feature allows you to hold an existing call, dial another extension or even
an external number, conduct a conversation without the original caller
overhearing, and then return to the original caller.
Activate Enquiry Call
- press Transfer key, listen for internal dial tone
- dial the required extension number or dial 0and then
the required external number
- conduct your conversation
- press Release key to return to the original call
YoumayusetheTogglekeytoswitchbetweentheoriginaland3rdpartycalls.
In each case the other party is automatically placed on hold.
YoucanonlyusetheTogglefeatureonanoptisetEbasicifyouhaveaToggle
key.
The Toggle code ∗∗
∗∗
∗27 will not function on an optiset E basic.

9
Toggling between Calls
You have a call on the line and wish to make a second call and want to toggle
between both calls.
Activate Toggle
- you are engaged on a call
- press Transfer key, listen for internal dial tone
- dial the required extension or external number
or
Youhaveacallonthelineandwishtoanswerasecondcallandwanttotoggle
between both calls.
- press Call Pickup key
YoumayusetheTogglekeytoswitchbetweentheoriginaland3rdpartycalls.
In each case the other party is automatically placed on hold.
Disconnect either Party
- toggle to the party you wish to disconnect
- press Release key to disconnect either party
- you will now be connected to the remaining caller
YoucanonlyusetheTogglefeatureonanoptisetEbasicifyouhaveaToggle
key.
The Toggle code ∗∗
∗∗
∗27 will not function on an optiset E basic.
VV
VV
VThe waiting party cannot hear your conversation.

10
8Way Conference
Thisfeatureallowsyoutobringupto7partiesintoanexistingconversationon
your extension. The 7 parties could be external, internal or a mix of both.
Activate Conference
- you are engaged on a call
- press Transfer key, listen for internal dial tone
- dial the required extension or 0and the external number
- dial ∗∗
∗∗
∗31
- conference tone is heard and 3 parties are connected.
Repeat the procedure to add more parties to the conference.
Consult with an internal or external party when busy with a conference
- press Transfer key, listen for internal dial tone
- dial the required extension or 0and the external number
- consult with party
- press Release key
- you are now reconnected to the conference.

11
Call Pickup
The call pick up feature allows you to answer any ringing extension in your
pickup group from your telephone.
Activate Call Pickup
An extension within your pickup group is ringing
-Call Pickup LED flashes
- a ping ring will also alert you to an incoming call
- lift handset, listen for internal dial tone
- press Call Pickup key
- you have now answered the call

12
Transfer a Second Caller
Answer 2nd Call
If you are busy on a call when the Call Pickup LED flashes and you wish to
answer the waiting call.
- ask existing caller to hold
- press Call Pickup key
- 1st call is placed on hold
- 2nd call is now on line
Transfer 2nd Call
- press Transfer key, listen for internal dial tone
- dial required extension number
- replace handset
- 1st call will ring you back
Return to Call
If you receive no reply or busy tone you can return to the second caller.
- press Release key
- 2nd call is now on line
- 1st call is still on hold
You can either toggle between the two remaining calls or disconnect the
second call and return to the first call.
- press Release key
- 1st call is now on the line

13
Call Park
Calls may be parked on your optiset E basic for retrieval from your telephone,
oranyotherdigitaltelephoneinyourCallPickupgroupwhichisequippedwith
a Park key.
VV
VV
VOnly 1 call per pickup group may be parked at a time.
Park a Call
- press Park key
-Park LED flashes
- replace handset
-Park LED remains flashing
Retrieve a Parked Call
-Park LED is flashing
- lift handset, listen for internal dial tone
- press Park key
-Park LED is off
- call is now on the line

14
Call Back
Call Back requests can be left on extensions which have been rung and not
answered or are busy.
Activate Call Back - Busy
- called extension is busy
- dial ∗∗
∗∗
∗22
- confirmation tone is heard
- replace handset
Thesystem will automaticallycall you backwhen both yourextensionand the
called extension are free.
- lift handset
- ring tone is heard as the required extension is rung
Shouldyoufailtoanswera CallBack thatyouhaveactivated,thesystemwill
automaticallycancelthefeatureafterringingyourextensionforapredetermined
time.
Activate Call Back - No answer
- called extension does not answer
- dial ∗∗
∗∗
∗22
- confirmation tone is heard
- replace handset
When the called party returns to the office and has used the telephone the
system will ring your telephone.
- lift handset
- ring tone is heard as the required extension is rung

15
Call Back - Cont’d
Cancel Call Back (Before Ring Back)
- lift handset
- dial # 22
- confirmation tone is heard
- replace handset

16
External Line Reservation
Should you dial 0for a line and receive busy tone, i.e. all lines are busy, you
may reserve the first line to become free for your use.
Activate External Line Reservation
You have dialled 0foranexternalline and receiveabusy tone, donotreplace
your handset.
- dial ∗∗
∗∗
∗22
- listen for confirmation tone
- replace handset
When an external line becomes free your extension will ring.
- lift handset
- internal dial tone is heard
- Dial 0for the line and required external number.

17
Fixed Call Forwarding
Your line can be forwarded to a fixed destination for answering.
This can be to either a Digital, analogue extension or external number.
Programme or Change Fixed Call Forwarding
- press Programme key
- press Call Forward key twice or dial ∗∗
∗∗
∗11
- dial required extension number or 0and external number
- press Programme key
-Call Forward LED is on (if equipped)
The Fixed Call Forward destination has now been permanently programmed.
Calls will now go to the Fixed Call Forward destination immediately.
When you lift your handset, special dial tone will also be heard to remind you
that the feature is activated.
Deactivate Fixed Call Forwarding
- press Call Forward key or dial # 10
-Call Forward LED goes off (if equipped)
When Fixed Call Forward destination has been programmed but deactivated
it will serve as Call Forward No Answer i.e. If your extension rings for longer
than a predetermined time it will automatically divert to the Fixed destination.
Reactivate Fixed Call Forwarding
- press Call Forward key or dial ∗∗
∗∗
∗10
-Call Forward LED is on (if equipped)
Calls will now go to the Fixed Call Forward destination immediately.
Call Diversion Features

18
Variable Call Forwarding
This is a temporary Call Forwarding feature which allows you to divert all your
calls to a destination of your choice and will override your Fixed Call
Forwarding destination.
Programme Variable Call Forwarding
- press Programme key
- press Call Forward key once only or dial ∗∗
∗∗
∗10
- dial required extension number or 0and external number
- press Programme key
-Call Forward LED is on (if equipped)
When you lift your handset, special dial tone will also be heard to remind you
that the feature is activated.
Cancel Variable Call Forwarding
-Call Forward LED is on
- press Call Forward key or dial # 10
-Call Forward LED goes off (if equipped)
Calls will now ring as normal on your extension.
Your Fixed Call Forwarding destination will now be restored.

19
ElectronicTelephone Lock
This feature allows you to lock your extension, by dialling your PIN , which
prevents unauthorised use of your extension. The PIN assigned to your
extension will be provided by your System Administrator.
Lock your Extension
- dial ∗∗
∗∗
∗21 and your PIN
Your extension will now be restricted to local or internal calls only
Special dial tone will be heard to remind you that the feature is activated.
Unlock your Extension
- dial # 21 and your PIN
VV
VV
VYou will still be able to receive calls when your extension is locked.
PIN Features

20
Mobile Class of Service
ThisfeatureallowsyoutoactivateyourownClassofService(barringlevel)on
any extension.
Activate Mobile Class of Service
- dial ∗∗
∗∗
∗25 and your PIN
Calls will now register against your name on the Telephone Management
System.
Cancel Mobile Class of Service
- dial # 25
VV
VV
VShould you forget to cancel your PIN at the remote extension,
contact the extension and ask them to dial # 25. The PIN will however
beautomaticallycancellediftheextensionisnotusedforapredetermined
time.