Siemens HiPath 1100 Owner's manual

HiPath 1100
HiPath 1120
HiPath 1150
HiPath 1190
Analog MF Telephones
Programming Manual

Introduction
2
Introduction
The HiPath 1100 family consists of the following systems: HiPath 1120, HiPath 1150 and
HiPath 1190. The features and operation of these systems are very similar. Their differenc-
es stem from their capability regarding the number of extensions, external lines and op-
tional modules available.
The following documentation package was developed to describe the characteristics for
these systems:
• User Manual:
This manual describes step by step how to operate and use the features provided by
each system.
• Programming Manual:
The Configuration Manual briefly describes the installation of HiPath 1120, HiPath 1150,
and HiPath 1190 systems as well as the programming codes for the entire family of sys-
tems. It highlights the specific characteristics of each system.
• System Telephones Instruction Manual:
It is included with the telephone package and describes how to setup and use the tele-
phone sets.
• Quick Reference Guide Analog and System Telephones:
This guide provides summarized information on how to use the different codes for the
features of each system.
• Attendant Console Quick Reference Guide:
This guide provides summarized information on how to use a system telephone as an
Attendant Console.
• Service Manual.
This manual contains information regarding Siemens distributors and Service Centers
where you can purchase products and obtain technical support for your Communica-
tions System.
• Warranty Certificate:
This Certificate defines the terms and conditions of the warranty provided by Siemens.
About This Programming Manual
This User Manual describes how to program the HiPath 1100 systems. It also describes all
the programming codes and functions provided by your system. Some functions may not
be available with your system. The reasons for this are the following:
• The function is not configured for your type of line and/or system. Ask your System Ad-
ministrator for further information.
• Your communications platform does not support the feature. Ask about upgrade capa-
bilities for your system.

Introduction
3
Important Notes
The information in this document provides only general descriptions of the features. The
actual features may not correspond exactly to the descriptions herein and, furthermore,
they are subject to changes to the extent that products continue to be developed.
The selection of features to be provided is not binding unless explicitly established in the
terms of the contract.
Trademarks
Do not install the system or telephone sets where there may be a risk of
explosion.
To ensure optimal performance and operation use only original accesso-
ries manufactured by Siemens.
Never open the system or dismantle any of the telephones. If you have
any problems, ask for assistance from your System Administrator.
Care of the equipment
Keep containers with liquids, such as tea, coffee, soft drinks etc. away from the system
and telephones to prevent spillage.
This equipment conforms to the EU Directive 1999/5/EG, as attested by
the CE mark.
This device has been manufactured in accordance with our certified en-
vironmental management system (ISO 14001). This process ensures the
lowest consumption of raw materials and energy as well as the lowest
production of industrial waste.
For compliance with EU directives, do not discard any batteries, electri-
cal or electronic equipment marked with this symbol in common house-
hold garbage. Discard this type of waste at a local recycling or waste dis-
posal facility.

Step by Step
How to use this Manual
4
How to use this Manual
The steps for programming the system are presented
sequentially in graphic format under the column "Step
by Step" on the left side of each page.
Meaning of symbols:
Press the Flash/Fil key.
Lift the handset.
Replace the handset.
Initiate conversation.
,...Enter numbers, keys, passwords, internal or external
phone numbers, etc.
Wait to hear an audible tone through the handset or
speaker.
An extension is calling.
When activating certain functions and procedures, a
long beeping tone means the activation was success-
ful.
When activating certain functions and procedures,
short beeping tones mean the activation failed.
System Support Technician
The Support Technician is the person responsible for
programming your HiPath 1100. The Support Technician
has all the necessary tools and information available in
order to carry out his/her job.
Assistance with Troubleshooting
Contact your system’s Support Technician. If the prob-
lem is not solved, the Support Technician should call
Technical Support.
d
*8 8
<< >>

5
Introduction
Introduction
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
About This Programming Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
How to use this Manual . . . . . . . . . . . . . . . . . . . . . . . .4
System Support Technician. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Features and Options . . . . . . . . . . . . . . . . . . . . . . . . .13
Programming Mode . . . . . . . . . . . . . . . . . . . . . . . . . .18
Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Activating System Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Exiting Programming Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Main Configurations . . . . . . . . . . . . . . . . . . . . . . . . . .20
Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Country/Group of Countries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Dialing Mode on an External Analog Line . . . . . . . . . . . . . . . . . . . . . . . 24
Default Access to a Group of
External Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Analog Line Attendants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Class Of Service (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Denied List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Permission Lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Default Permission and Denied Lists. . . . . . . . . . . . . . . . . . . . . . . . 31
Permission for using the numbers in the Speed Dialing
phonebook without a COS review. . . . . . . . . . . . . . . . . . . . . . . . . . 33
Assigning a Class Of Service (COS). . . . . . . . . . . . . . . . . . . . . . . . . 34
Special Class of Service for a Blocked Extension . . . . . . . . . . . . . . 35
COS Changeover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Attendant Console (AC). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Carrier selection mode:
LCR or ACS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Warning Tone for Calls without LCR . . . . . . . . . . . . . . . . . . . . . . . . 38
Example for LCR settings on a local network . . . . . . . . . . . . . . . . . 38
ACS (Alternative Carrier Selection) . . . . . . . . . . . . . . . . . . . . . . . . . 39

6
Introduction
Programming an External Line . . . . . . . . . . . . . . . . .41
Groups of external lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Overflow for a Group of External Lines. . . . . . . . . . . . . . . . . . . . . . . . . 41
Configuring Priority by Type of External Line . . . . . . . . . . . . . . . . . . . . 42
Protocol for Seizing an External Analog Line . . . . . . . . . . . . . . . . . . . . . 43
Caller ID for Analog Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
External Line Call Direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Flash Duration on an Analog Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Reseizure time for an external line . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Maximum time between rings for an incoming call . . . . . . . . . . . . . . . 46
Coefficient for an External Analog Line . . . . . . . . . . . . . . . . . . . . . . . . . 46
Type of Answering Signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Dial Tone Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Operation as a Satellite PABX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
External Line Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Second Code for External Access . . . . . . . . . . . . . . . . . . . . . . . . . . 50
False tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Internal Access Code for Automatic Seizure . . . . . . . . . . . . . . . . . . . . . 51
External Line Present . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Timeout for a Second Attendant to answer a call on
an external analog line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Programming an Extension . . . . . . . . . . . . . . . . . . . .53
Pickup Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Alert Ring Timeout for Pickup Groups. . . . . . . . . . . . . . . . . . . . . . . . . . 54
Call Groups (CG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Call Forwarding within a Call Group (CG). . . . . . . . . . . . . . . . . . . . . 55
UCD Subscriber Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Collect Call Barring for a UCD Subscriber Group . . . . . . . . . . . . . . . 57
Message Waiting for UCD queue . . . . . . . . . . . . . . . . . . . . . . . . . . 58
UCD Queue Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Timeout for Activating a Call Waiting Message
for a UCD Queue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
UCD Overflow Call Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Round-robin Distribution of Calls to Agents. . . . . . . . . . . . . . . . . . . 60
Time for Agent’s Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Ring Signal Timeout for Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Agent Status After Signaling Timeout.. . . . . . . . . . . . . . . . . . . . . . . 62
Time in a UCD Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Waiting Message before Signaling a UCD Call . . . . . . . . . . . . . . . . 63
Minimum Time for Call Waiting Message in a UCD Queue . . . . . . 63
Hunt Groups (HG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Search Mode for Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Call Forwarding within a Hunt Group (HG). . . . . . . . . . . . . . . . . . . . 65

7
Introduction
Recall/Urgent Call Activation after Timeout. . . . . . . . . . . . . . . . . . . . . . 66
Caller ID by Name/Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Silent Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Caller ID for Analog Extensions (CLIP). . . . . . . . . . . . . . . . . . . . . . . . . . 68
Hide Group Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Electronic Lock Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Timeout for Call Forwarding - No Answer . . . . . . . . . . . . . . . . . . . . . . . 70
Call Forwarding condicional limitado por Extensions. . . . . . . . . . . . . . . 71
Permission for Conditional Call Forwarding . . . . . . . . . . . . . . . . . . . 72
Call Forwarding - Busy after Call Forwarding No Answer:. . . . . . . . . . . 73
Dialing Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Flash Detection Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Overflow extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Warmline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Associated Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
CD Port Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Extension Coefficient . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
External Message Waiting Indicator (MWI) . . . . . . . . . . . . . . . . . . . . . . 80
Activating External Message Waiting Indicator . . . . . . . . . . . . . . . . 81
External MWI Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Waiting Message Server Number . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Collect Call Barring by Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Type of equipment connected to an extension. . . . . . . . . . . . . . . . . . . 83
Auto-Answering Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Pulses for Call Charges on an Analog Extension . . . . . . . . . . . . . . . . . . 84
Timer for Outgoing External Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Activating/Deactivating the timer for outgoing external calls. . . . . . 85
Timeout for a Second Attendant for MSN. . . . . . . . . . . . . . . . . . . . . . . 85
MSN Extension Assignment for Outgoing External Calls . . . . . . . . . . . 86
Modem Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
External-to-External Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Elapsed timeout for external-to-external connection. . . . . . . . . . . . . . . 88
Configuring a Timeout for an External-to-External Connection . . . . . . . 88
Disconnect timeout after and external-to-external
transfer (Code 183) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Code for a disconnect timeout after and external-to-external
transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Transfer when Extension is Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Auto-Seizure Mode for an External Line . . . . . . . . . . . . . . . . . . . . . . . . 91

8
Introduction
DISA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
DISA Permission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
MSN DISA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
External Line DISA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
General Programming. . . . . . . . . . . . . . . . . . . . . . . . .94
Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Assigning Extensions to MOH Groups . . . . . . . . . . . . . . . . . . . . . . 95
Music source for a MOH Group . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Music Source Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
External Music Source - Extension Assignment . . . . . . . . . . . . . . . 96
Setting the Time for an external Room Monitor . . . . . . . . . . . . . . . . . . 97
Interdigit Pause Time Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Types of Caller Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Deleting digits from the Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Date/Time - Manual Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Automatic Update of Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Recall for external calls via ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Call Charges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Call Charge Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Multiplier for Call Charge Factor . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Extension Call Charge Factor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Call Charge Value by Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Call Cost Limit for an Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Date for Updating the Call Cost Limit
for an Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Updating the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
SW Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Local SW Update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Activating a Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Day for SW Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Time for SW Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
External Number for Updating the Software . . . . . . . . . . . . . . . . . 106
SW Update Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Uploading the SW update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Setting a System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Night Service Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Restoring Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
HiPath 1120 Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Emergency Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Lists of Emergency Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Module Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

9
Introduction
Remote Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Service Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Remote Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Remote Operation Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Configuring an External Number . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Remote Administration Password . . . . . . . . . . . . . . . . . . . . . . . . . 114
Remote MSN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Without MSN Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Remote Administration via DTMF . . . . . . . . . . . . . . . . . . . . . . . . . 115
Ending Remote Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Type of MSN Signal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Assigning a Temporary MSN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
MSN Identification Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Remote Administration Password through an MSN . . . . . . . . . . . . . . 118
Entrance Telephone . . . . . . . . . . . . . . . . . . . . . . . . .119
Configuring an Entrance Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Door Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
DIDs for Entrance Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Permissions for a Door Opener. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Call Detail Report Manager. . . . . . . . . . . . . . . . . . .122
Ticket Cost Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Data Transfer Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Digit Suppression in Call Detail Reports . . . . . . . . . . . . . . . . . . . . . . . 126
Call Detail Report for Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Call Detail Report Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Call Detail Report through Serial
Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Fax/DID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Call Answering Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Announcement Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Configuring the Call Answering Mode. . . . . . . . . . . . . . . . . . . . . . . . . 132
Fax Reception Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Collect Call Barring for Fax/DID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
MSN Answering for Fax/DID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Fax Extension for MSN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Activation of Fax/DID after a Timeout . . . . . . . . . . . . . . . . . . . . . . . . . 136

10
Introduction
Programming a Digital Trunk. . . . . . . . . . . . . . . . . .137
S0 Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
S0 Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
S0 Line Operation Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Symmetric/Asymmetric Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Absence of ACK Setup for a S0 Line . . . . . . . . . . . . . . . . . . . . . . . 140
Notify . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Automatic Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Assignment of an external ISDN line to a MSN. . . . . . . . . . . . . . . 142
MSN Automatic Internal Distribution. . . . . . . . . . . . . . . . . . . . . . . 143
Call Deflection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
ISDN Layer 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
ISDN Layer 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
B Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
TME1 Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
E1 CAS Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
S2 Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
External Line Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
External Number Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Automatic MSN Assignment via Local Carrier . . . . . . . . . . . . . . . . . . 150
Assigning MSNs to Attendants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Busy Signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Local Area Code Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Country Area Code Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
ADSL Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
Restoring the ADSL Module Default Settings. . . . . . . . . . . . . . . . . . . 154
EVM Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
Message Duration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Mailbox Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Maximum Number of Auto-Configurable Mailboxes. . . . . . . . . . . . . . 158
Mailboxes Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Mailbox Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Mailbox Recording Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Type of Mailbox Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Mailbox Greeting Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Message source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Message Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Message for MSN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
System number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

11
Introduction
Type of system number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Type of Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Voice Mail Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Mailbox Assignment for Auto-Answering Mode . . . . . . . . . . . . . . . . . 163
Audio Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Message/Greeting for an External Analog Line . . . . . . . . . . . . . . . . . . 164
Relay and Sensor on the HiPath 1120 . . . . . . . . . .165
Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Programming the Sensor’s Function . . . . . . . . . . . . . . . . . . . . . . . 165
Sensor Activation Logic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Time between Attempts for Activating the Sensor . . . . . . . . . . . . 166
MSN Assignment for the Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . 167
Number Dialed by Sensor Activation . . . . . . . . . . . . . . . . . . . . . . . 167
Number of Attempts for Activating the Sensor . . . . . . . . . . . . . . . 168
DTMF signals for the Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Sensor Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Timer for deactivating the relay . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
External Ring for Activating the Relay . . . . . . . . . . . . . . . . . . . . . . 170
Interaction Center Smart . . . . . . . . . . . . . . . . . . . . .171
TAC Smart - Telephony Advanced Control. . . . . .172
HiPath 1100 Manager . . . . . . . . . . . . . . . . . . . . . . . .173
HiPath 1100 ADSL Manager. . . . . . . . . . . . . . . . . . .174
TME1 Module Administration . . . . . . . . . . . . . . . . .175
E1 Trunk Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Maintain S2M . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Call Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
VMIe Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

12
Introduction
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
Setup and Installation. . . . . . . . . . . . . . . . . . . . . . . .184
Safety Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Required Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
HiPath 1120. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Option modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Setup and Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Opening the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Removing the Motherboard (MB) . . . . . . . . . . . . . . . . . . . . . . . . . 190
Satellite Modules: Music, EB 200/204 and S0. . . . . . . . . . . . . . . . 191
Master and Satellite Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
CTR-UP0/E, UP0/E, EVM e EB 200/204 Master Modules . . . . . . . . 194
Baby Board VCC Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Motherboard (MB) Connections . . . . . . . . . . . . . . . . . . . . . . . . . . 196
ADSL Module Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
UP0/E Module Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Music and EB 200/204 Satellite Modules Connections. . . . . . . . . 200
S0 Modules Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
HiPath 1150. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Setup and Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
View of Module Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
CTR-UP0/E Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
EVM Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Installing Expansion Modules and Options . . . . . . . . . . . . . . . . . . 208
Example of a configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Installing ADSL, TME1, UP0/E and S0 Modules . . . . . . . . . . . . . . . 211
ADSL Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
S0 Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
TME1 Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
UP0/E Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
EVM Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
CTR-UP0/E Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Entrance Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Summary of Programming Codes. . . . . . . . . . . . . .217

Features and Options
13
Features and Options
The HiPath 1100 family shares a basic configuration. However, systems can be reconfig-
ured to augment capacity and fuctions by adding expansion modules and options to fit your
business needs. The list below shows different types of access, Option Modules, and Ex-
pansion Modules. Following this list you will find a table showing each system’s capacity.
• External lines:
–S
0basic access (ISDN)
– E1 CAS primary access
– S2 primary acess
– ADSL access
– Analog line
• Internal extensions:
– System telephones:
optiPoint-type (UP0/E interface):
optiPoint 500 economy; optiPoint 500 basic, optiPoint 500 standard, optiPoint 500
advance and optiPoint 500 entry
KS-type (CD interface):
Profiset 3030, E 822 ST e E 821 ST
– Analog telephones (pulse or tone)
– Answering machine
– Fax/Modem
– Entrance Telephone/Door Opener
• Interfaces:
– optiPoint analogue adapter, optiPoint ISDN adapter, optiPoint phone adapter and op-
tiPoint accoustic adapter
– USB and V.24 adapter for system integration with applications such as CTI, HiPath
1100 Manager, billing, etc.
• Sensor and Relay (HiPath 1120 only)
• Expansion Modules
– EB 202: 2 external analog lines and 2 analog extensions
– EB 204: 2 external analog lines and 4 analog extensions (HiPath 1120 only)
– EB 206: 2 external analog lines and 6 analog extensions
– EB 210: 2 external analog lines and 10 analog extensions
– EB 200: 2 external analog lines
– EB 400: 4 external analog lines
– EB 800: 8 external analog lines
– EB 010: 10 analog extensions
– EB 012: 12 analog extensions
–UP
0/E Module:
– Provides 2, 4 or 8 UP0/E interfaces for connecting optiPoint-type system telephones,
for a maximum of 8 optiPoint Masters and 8 optiPoint Slaves.
Note: When there are more than four optiPoint 500 telephones (master or slave) in
the HiPath 1120 system, an additional power supply must be used. (See Service
Manual - A31003-K1160-S100-*-**20 - Chapter 3 (Module List))
–S
0Module:
Provides access to ISDN networks through basic S0digital access and allows for the
use of network resourcesÆpágina 137.

Features and Options
14
– TME1 Module:
Provides digital line connection with E1 CAS or S2Æpágina 147 access.
– CD 16 Module (HiPath 1190):
This module is used for connecting up to 16 KS-type system telephones.
• Option Modules
– EVM Module:
Provides Voice Mailbox features Æpágina 155.
– ADSL Module:
Provides ADSL (Asymmetric Digital Subscriber Line) access connection and LAN set-
up for shared Internet access for PCs Æpágina 154.
– Music Module (HiPath 1120):
Ability to play music for calls on hold. The music input is provided by an external mu-
sic source, such as a radio connected to the system Æpágina 94.
This module also features a relay and a sensor for supporting additional devices such
as Entrance Telephones, Door Openers, alarms, etc. Æpágina 165.
– TFE Entrance Telephone Interface:
Provides connection for an Entrance Telephone on an extension slot or as a pager in-
terface Æpágina 119.
• Softwares Options:
– Interaction Center Smart:
It provides management resources for Call Centers including real time information
and preconfigured reports.
– TAC Smart - Telephony Advanced Control (optional software):
With the Telephony Advanced Control Smart you can identify callers on your comput-
er monitor, including for calls received over an analog extension. This software also
provides complete control of the telephone through a Windows interface (for making
calls, answering and transferring calls, call forwarding, and so on...).
– CallReprt is a billing system that allows you to record information about calls originat-
ed or received by your PABX system.
If there is an UP0/E module connected to the HiPath 1190, the CD 16 module
will not be enabled. The HiPath 1120 CD interfaces will be disabled.

Features and Options
15
Modules and Their Capabilities
Standard Configuration: HiPath 1120 HiPath 1150 HiPath 1190
External Analog Lines 20
Analog Extensions 810
System Telephone Interface (KS)14 8 8
Expansion Modules2:
EB 010 04 14
EB 012 0 3 11
EB 202 0 4 16
EB 204 2 0
EB 206 0 4 16
EB 210 0 4 11
EB 200 2 4 16
EB 400 0 3 10
EB 800 0 1 5
S0 Module 1 2
TME1 Module 0 1 2
UP0/E Module (optiPoint): 11 or 2
CD Module 16 (KS) 0 1
Option Modules:
ADSL Module 1
EVM Module 1
Music Module 1On Board
TFE Entrance Telephone Interface 4
Total System Capacity:3:
Extension (analog + digital) 23 89 143
System Telephones (KS + optiPoint)
4 KS
or
8 optiPoint
(4 Masters +
4 Slaves)
8 KS
+
16 optiPoint
(8 Master +
8 Slave)
8 KS
+
16 optiPoint
(8 Master +
8 Slave)
or
24 KS (CD 16
Module)
Digital line with TME1 / S00/2 30/10 45/20

Features and Options
16
Considerations related to digital line on the HiPath 1150/1190
HiPath 1150
Maximum number of external lines allowed is 16 (S0 digital lines + external analog lines)
External Analog Lines 616 40
Digital line (TME1)+ analog line / digital
line (S0)+ analog line 0/8 32/16 45/44
[1] Each system telephone (KS) that is connected occupies one analog telephone slot.
[2] S0 and TME1 modules cannot be used simultaneously.
On the HiPath 1150 and HiPath 1190 ADSL and TME1 modules can be used simultaneously.
[3] When the maximum capability for external lines is exceeded due to the installation of EB, S0or TME1 modules,
the system disables a number of external analog lines, adjusting the capability as needed for each system. The
extensions slots, however, will continue to operate as usual.
Example 1: HiPath 1150
- Slot 0, MB 210,
- Slot 1, EB 210,
- Slot 3 TME1 - 30 digital lines
EB 210 external line will not work, but extensions will. Since the system allows for a maximum number of 32
lines we cannot have any additional analog line.
Example 2: HiPath 1150
- Slot 0, MB 210
- Slot 3 TME1 = 30 digital lines
In this case, there are 32 external lines at a maximum available on the system. This means there is no room
for an additional EB module with an external analog line.
30 CAS digital lines + 2 MB external analog lines = 32 external lines.
If an EB 200 was installed in Slot 1 or Slot 2 the module would not be operable, since it would exceed the
system’s maximum capacity for external lines.
Example 3: HiPath 1150
- Slot 0, MB 210
- Slot 3 TME1 = 10 digital lines
WARNING: Deactivate digital line for the TME1 Module and program unused digital lines on the switch as un-
available.
Overall, there are 12 external lines on the system. This means there are 4 additional external lines available
before reaching the maximum capacity of 16 external lines for this combination.
An additional EB 400 could be used in Slot 1 or Slot 2.
If an EB 800 was installed on the switch, the entire module would be inoperable since it would exceed the
system’s maximum capacity for external lines.
Configuration External analog line S0 Module digital line Total
MB + 1 EB 800 10 0 10
MB + 1 EB 800 + 1 EB 400 + 1 EB 200 16 0 16
MB + 1 S0-2 2 4 6
MB + 1 S0-2 + 1 EB 800 + 1 EB 200 12 4 16
MB + 1 S0-5 2 10 12
MB + 1 S0-5 + 1 EB 400 6 10 16

Features and Options
17
Capacity can be increased up to 32 external lines using a TME1 Module (30 digital lines + 2 analog lines). In this case,
a S0 Module cannot be used. If 15 (or more) TME1 Module channels are used then only 2 MB external analog lines
can be sued (e.g., 20 TME1 Module digital lines + 2 MB external analog lines).
HiPath 1190
Maximum number of external lines allowed is 45 (digital lines and/or external analog lines). Maximum number of
external analog lines is 32.
For example, the following configurations are available.
Configuration 1: 32 analog lines + 13 digital lines
Configuration 2: 8 analog lines + 37 digital lines
Configuration 3: 0 analog lines + 45 digital lines
Configuration External analog line Digital line (maximum depending
on the number of analog lines)
Total
MB + 1 TME1 2 30 32
MB + 1 TME1 + 1 EB 200 4 13 17
MB + 1 TME1 + 1 EB 400 6 11 17
MB + 1 TME1 + 1 EB 800 10 7 17
MB + 1 TME1 + 1 EB 800 + 1 EB 200 12 5 17
MB + 1 TME1 + 1 EB 800 + 1 EB 400 14 3 17
Configuration External analog
line
Digital line (maximum depending on
the number of analog lines)
Total
1 TME1 0 30 30
2 TME1 0 45 45
1 TME1 + 1 EB 200 2 30 32
2 TME1 + 1 EB 200 2 43 45
1 TME1 + 1 EB 400 4 30 34
2 TME1 + 1 EB 400 4 41 45
1 TME1 + 1 EB 800 8 30 38
2 TME1 + 1 EB 800 8 37 45
1 TME1 + 1 EB 800 + 1 EB 200 10 30 40
2 TME1 + 1 EB 800 + 1 EB 200 10 35 45
1 TME1 + 1 EB 800 + 1 EB 400 12 30 42
2 TME1 + 1 EB 800 + 1 EB 400 12 33 45
1 TME1 + 2 EB 800 16 29 45
2 TME1 + 2 EB 800 16 29 45
1 TME1 + 2 EB 800 + 1 EB 200 18 27 45
2 TME1 + 2 EB 800 + 1 EB 200 18 27 45
1 TME1 + 2 EB 800 + 1 EB 400 20 25 45
2 TME1 + 2 EB 800 + 1 EB 400 20 25 45
1 TME1 + 3 EB 800 24 21 45
2 TME1 + 3 EB 800 24 21 45
1 TME1 + 3 EB 800 + 1 EB 200 26 19 45
2 TME1 + 3 EB 800 + 1 EB 200 26 19 45
1 TME1 + 3 EB 800 + 1 EB 400 28 17 45
2 TME1 + 3 EB 800 + 1 EB 400 28 17 45
1 TME1 + 4 EB 800 32 13 45
2 TME1 + 4 EB 800 32 13 45
1 TME1 + 5 EB 800 40 5 45
2 TME1 + 5 EB 800 40 5 45
1 TME1 + 10 EB 400 40 5 45
2 TME1 + 10 EB 400 40 5 45

Step by Step
Programming Mode
18
Programming Mode
You can change the default settings of the HiPath 1100
to fit your needs. A MF-type or System Telephone can
be used for this purpose, or a PC with the HiPath 1100
Manager administration software installed
(Æpage 173).
Numbering Plan
The Numbering Plan is configured based on the mod-
ules that are detected by the system.
• For HiPath 1120:
1. Motherboard
2. S0 Module
3. Analog modules/UP0/E Module
• For HiPath 1150:
1. T M E 1 M o d u l e
2. Motherboard
3. S0 Module
4. Analog modules/UP0/E Module
•ForHiPath1190:
1. T M E 1 M o d u l e
2. Analog modules/UP0/E Module
3. S0 Module
The instructions that follow refer to the factory
default settings.
Description HiPath 1120 HiPath 1150 HiPath 1190
External Line 801 to 808 801 to 832 801 to 845
Extension, including S011 to 30 11 to 60
610 to 645 101 to 240
Groups of External Lines 0 , 890 to 899
Call Groups (CG) 770 to 779
Hunt Groups (HG) 780 to 789
UCD Subscriber Groups 790 to 799
Carrier 9
EVM - Default internal number 790
EVM - Message Ports 7491 and 7492
EVM - Virtual Ports 744 to 747

Programming Mode
19
Step by Step
Activating System Programming
Lift the handset at the programmer’s extension slot.
Enter the code for activating system programming.
Enter the system password (default is 31994 - Changing
system password Æpage 107).
You will hear a tone indicating that you have now ac-
cessed the Programming Mode.
Audible Tones in the Programming Mode (Brazil)
• Correct entry: 1 beep/confirmation tone.
• Incorrect entry: 3 beeps. The program will then re-
vert back to the initial screen of the Programming
Mode.
• After completing the programming steps, the sys-
tem responds with a confirmation tone and finalizes
the setting configuration. The program will then re-
vert back to the initial screen of the Programming
Mode.
Canceling a Setting’s Configuration
• You can cancel the configuration of a setting at any
time by pressing the "#" key. The program will then
revert back to the initial screen of the Programming
Mode.
Fax/DID - Virtual Message Ports 740 to 743
USB/CAPI line 10 100
Substitution for * and # 75 and 76 (accordingly)
Description HiPath 1120 HiPath 1150 HiPath 1190
System programming can only be executed us-
ing the system’s first extension slot (default ex-
tension 11) with an analog extension (MF), a KS-
type system telephone or an optiPoint system
telephone. Programming cannot be done simul-
taneously on two extensions.
9 5
*

Step by Step
Main Configurations
20
Exiting a Setting’s Configuration
There are three different ways to finalize the configura-
tion of a setting. After configuring the setting, you will
be returned to the initial screen of the Programming
Mode.
• After a setting is configured, the Programming
Mode is automatically exited.
• After configuring a setting, press the # key.
• After configuring a setting, wait approximately 5
seconds.
If no code or setting is entered, the system will continue
to wait for one or assume a "null entry" then proceed to
the next programming step. The next step will depend
on the code that was selected.
Exiting Programming Mode
After completing the configuration of a setting, you will
be returned to the initial screen of the Programming
Mode. Follow these steps to exit the Programming
Mode:
Replace the handset.
Main Configurations
Some settings may be modified right from the begin-
ning. In most cases, however, we recommend using
the default settings. If you need to change any settings,
see the following chapters:
Language
Select the desired language for displaying messages on
the system telephones. This field is not going to be
used automatically due to the selection specified in the
Country field. When Language setting is changed,
Country settings are not changed. It is possible, there-
fore, to select a country with a different default lan-
guage. Example: Country: Brazil, Language: English.
Required: Programming Mode must be active (*95
31994).
Enter the code for programming.
164