Siemens HiPath 1100 User manual

HiPath 1100
HiPath 1120
HiPath 1150
HiPath 1190
Analog Telephones
DTMF and DP
User Manual

Introduction
2
Introduction
The HiPath 1100 family consists of the following systems:HiPath 1120, HiPath 1150, and
HiPath 1190. The features and operation of these systems are very similar. Their differenc-
es stem from their capability regarding the number of extensions, external lines and op-
tional modules that they can accommodate.
The following documentation package was developed to describe the characteristics for
these systems:
• User Manual:
This manual describes step by step how to operate and use the features provided by
each system.
• Programming Manual:
The Configuration Manual briefly describes the installation of HiPath 1120, HiPath 1150
and HiPath 1190 systems as well as the programming codes for the entire family of sys-
tems. It highlights the specific characteristics of each system.
• System Telephones Instruction Manual:
It is included with the telephone package and describes how to setup and use the tele-
phone sets.
• Quick Reference Guide for Analog and System Telephones:
This guide provides summarized information on how to use the different codes for the
features of each system.
• Attendant Console Quick Reference Guide:
This guide provides summarized information on how to use a system telephone as an
Attendant Console.
• Service Manual.
This manual contains information regarding Siemens distributors and Service Centers
where you can request maintenance service and programming assistance as well as
purchase products and options for your Communications Systems.
• Warranty Certificate:
This Certificate defines the terms and conditions of the warranty provided by Siemens.
About This User Manual
This manual describes the operation and implementation of the HiPath 1100system fea-
tures with analog Dial Pulse (DP) and Multifrequency (MF) telephones commercially avail-
able. It also describes all feature codes and functions provided by your system. Some func-
tions may not be available with your system. The reasons for this are the following:
• The function is not configured for your type of line and/or system. Ask your System Ad-
ministrator for further information.
• Your communications platform does not support the feature. Ask about upgrade capa-
bilities for your system.

Introduction
3
Important Notes
The information in this document provides only general descriptions of the features. The
actual features may not correspond exactly to the descriptions herein and, furthermore,
they are subject to changes to the extent that products continue to be developed.
The selection of features to be provided is not binding unless explicitly established in the
terms of the contract.
Trademarks
Do not install the system or telephone sets where there may be a risk of
explosion.
To ensure optimal performance and operation use only original accesso-
ries manufactured by Siemens.
Never open the system or dismantle any of the telephones. If you have
any problems, ask for assistance from your System Administrator.
Care of the equipment
Keep containers with liquids, such as tea, coffee, soft drinks etc. away from the system
and telephones to prevent spillage.
This equipment conforms to the EU Directive 1999/5/EG, as attested by
the CE mark.
This device has been manufactured in accordance with our certified en-
vironmental management system (ISO 14001). This process ensures the
lowest consumption of raw materials and energy as well as the lowest
production of industrial waste.
For compliance with EU directives, do not discard any batteries, electri-
cal or electronic equipment marked with this symbol in common house-
hold garbage. Discard this type of waste at a local recycling or waste dis-
posal facility.

4
Introduction
Introduction
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
About This User Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
How to use this manual . . . . . . . . . . . . . . . . . . . . . . . .8
System support technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Accessing a Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
...With Multifrequency (MF) analog telephones . . . . . . . . . . . . . . . . 9
...With Dial Pulse (DP) analog telephones . . . . . . . . . . . . . . . . . . . . . 9
Using the HiPath 1100 Features. . . . . . . . . . . . . . . . .10
Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
System signaling tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Functions used when making calls . . . . . . . . . . . . .12
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
...Using the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
...Using Automatic Seizure of an activated external line . . . . . . . . . 12
Using a group of external lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Seizure of a specific line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Phonebook/Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
System speed dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Individual speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Programming the Individual speed dialing Feature . . . . . . . . . . . . . 15
External line reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
For Internet access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Urgent call/Recall when busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Warmline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Calling an attendant console (AC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Handsfree answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
LCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
LCR Bypass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

5
Introduction
ACS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Timer for outgoing external calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
DISA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using a temporary MSN to make a call . . . . . . . . . . . . . . . . . . . . . . . . . 28
Functions used during calls. . . . . . . . . . . . . . . . . . . .29
Consultation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Three party call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Conference with more than three participants . . . . . . . . . . . . . . . . 32
Parking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Suffix dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Flash on analog trunk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Recovering a call on hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Account code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Functions used for receiving calls. . . . . . . . . . . . . .39
Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Answering a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Individual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Internal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
External . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
When there is no answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
For Fax/DID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Conditional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Disabling call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Message Waiting Indicator (MWI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
MWI for Analog Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Activating receipt of an Internal MWI . . . . . . . . . . . . . . . . . . . . . . . 49
Mailbox access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Voice mail forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Leaving a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Entry voice mail (EVM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Mailbox greeting configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Personal mailbox activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Checking you personal mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

6
Introduction
Second attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Call groups (CG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Hunt groups (HG). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Hunt group (HG) and Call group (CG) Login and Logout . . . . . . . . . 55
UCD subscriber groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
UCD group login/logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Available/Unavailable agent for a UCD group. . . . . . . . . . . . . . . . . . 58
UCD agent in service out of service . . . . . . . . . . . . . . . . . . . . . . . . 59
Collect call barring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Overflow extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Miscellaneous functions . . . . . . . . . . . . . . . . . . . . . .61
Changing the Password for the electronic lock . . . . . . . . . . . . . . . . . . . 61
Electronic lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Music on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Busy signal when extension is busy . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Language/country settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Activating/Disabling a General alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Disabling a General alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Alarm clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Daily . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Daily Except Weekends. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
After a specified time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
For a specified day and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
COS (Class of Service) changeover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Call waiting signaling tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Deactivating a feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Room Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Room Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Night service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Call forwarding of calls not answered on a digital line. . . . . . . . . . . 74
Entrance telephone - door opener. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Activating system programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Remote configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Using an MF Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Using the HiPath 1100 Manager application . . . . . . . . . . . . . . . . . . 78
Flash time detection for extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
PABX Trace log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

7
Introduction
Special functions for ISDN Lines . . . . . . . . . . . . . . .80
Call forwarding on a Digital Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Immediate call forwarding for MSN. . . . . . . . . . . . . . . . . . . . . . . . . 80
Call forward no answer, for MSN . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Call forwarding - Busy, for MSN . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Anonymous caller ID (Trace) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
CLIR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Using features provided by a carrier on ISDN Lines . . . . . . . . . . . . . . . 84
Practical guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Care of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Feature codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Numbering plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Seizure of an external line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Functions used when making calls . . . . . . . . . . . . . . . . . . . . . . . . . 90
Functions used during calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Functions used when receiving calls . . . . . . . . . . . . . . . . . . . . . . . . 93
Miscellaneous functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Alarm clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
UCD subscriber group functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Satellite PABX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Special functions for ISDN Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Step by step
How to use this manual
8
How to use this manual
The steps for programming the system are presented
sequentially in graphic format under the column "Step
by Step" on the left side of each page.
Meaning of symbols:
Press the Flash key if you are using a Standard MF tele-
phone.
nLift the handset.
tReplace the handset.
sStart conversation.
q, ll ,p... Enter numbers, keys, passwords, internal or external
phone numbers, etc.
wWait to hear an audible tone through the handset or
speaker.
An extension is calling.
When enabling certain functions and procedures, a long
beeping tone means the activation was successful).
When enabling certain functions and procedures, short
beeping tones mean the activation failed).
For DP Analog Telephones
q=sequence of digits ki (standard)
r=sequence of digits kj (standard)
System support technician
The support technician is the person responsible for
programming your HiPath 1100. The support technician
has all the necessary tools and information available in
order to carry out his/her job..
Assistance with troubleshooting
First contact your system’s support technician. If the
problem is not solved, the support technician should
call Technical Support.
d
()
<< >>

How to use this manual
9
Step by step
Accessing a Function
HiPath 1100 features can be activated by entering the
appropriate codes directly on the telephone. For
example:
...With Multifrequency (MF) analog tele-
phones
qmk Activate the do not disturb feature.
rmk Deactivate the do not disturb feature.
Feature activation codes always start with the * charac-
ter key. Deactivation codes always start with the # key.
...With Dial Pulse (DP) analog telephones
On Dial Pulse telephones instead of using the * key you
must use a sequence of digits ki. Instead of the
#key use kj. For example:
kimk Activate the Do not disturb feature.
kjmk Disable the Do not disturb feature.
”Feature codes” Æpage 89.

Using the HiPath 1100 Features
10
Using the HiPath 1100 Features
Considerations
Each operating procedure may vary according to the system telephone model or operating
mode (DTMF or DP). To configure a specific model, please refer to the telephone manu-
facturer’s instruction manual.
For information on basic functions refer to the Quick Reference Guide for analog telephones.
The information in this document provides only general descriptions of the features. The
actual features may not correspond exactly to the descriptions herein and, furthermore,
they are subject to changes to the extent that products continue to be developed.
The selection of features to be provided is not binding unless explicitly established in the
terms of the contract.
Numbering Plan
A Numbering Plan assigns extensions, external lines, and groups - as well as other numbers
that can be selected with features and programming codes - to execute specific functions.
Note:
The number of external lines and extensions available depends on the system’s configura-
tion.
Description HiPath 1120 HiPath 1150 HiPath 1190
External line 801 to 808 801 to 832 801 to 845
Extension, including S011 t o 3 0 11 to 6 0
610 to 645
101 to 240
Groups of external lines 0 or 890 to 899
Call Groups (CG) 770 to 779
Hunt Groups (HG) 780 to 789
UCD Subscriber Groups 790 to 799
Carrier 9
EVM - Default internal number 790
EVM - Message ports 7491 and 7492
EVM - Virtual ports 744 to 747
Fax/DID - Virtual ports for messages 740 to 743
USB/CAPI line 10 100
Substitution for * and # 75 and 76 (accordingly)
# Key substitution 76

Using the HiPath 1100 Features
11
System signaling tones
During feature configuration the system uses the following signaling tones:
To n e M e a n i n g
Internal dialing tone The system is ready to receive and send call information.
Signaling tone Connection established. Ring signal is being applied to
phone number.
Dial tone Network accepted information request and is sending a
request for more information.
Busy signal
It indicates to the caller that the number is busy.
It is also used when the destination cannot be accessed
(e.g., invalid number).
External false signal The dial tone that is heard is not from the carrier.
Call Waiting Signaling Tone It indicates to the user having a conversation that there is
another call ringing.
Call Waiting tone for Door
Opener
It indicates to the user having a conversation that someone
is requesting the Door Opener to open the door.
Confirmation tone The procedure was successfully completed and accepted.
Rejection tone The procedure is invalid and was not accepted.
Override tone It alerts the user having a conversation that the call’s priva-
cy was violated (override).
Conference tone It indicates that a new participant joined the conversation.
Recall confirmation tone It confirms a callback
Alert signal It alerts the called party when the Speakerphone Auto-An-
swering and Paging features are enabled.
Special Dial Tone Indicates that a service is activated (Night Service, Elec-
tronic Lock, Do Not Disturb, etc.)
Auto-Answering Tone After a Direct Communication Call is established.

Step by step
Functions used when making calls
12
Functions used when making
calls
Making Calls
Considerations
• When authorized, it allows you to call external num-
bers1on a public network.
• Ask your support technician for the required internal
numbers, public network access codes as well as
information about activated features and available
extensions.
• Depending on how the HiPath 1100 is programmed
(ask the system’s technical support team) it will au-
tomatically select the most economical route for
making an external call (LCR - Least Cost Routing).
...Using the Handset
nLift the handset.
p•Foraninternal call: Enter an extension number
(e.g., 11/101).
or
•Foranexternal call: Enter the access code to ac-
cess an external line (e.g., 0) and the external num-
ber you want to call.
wsWait for the call to be answered. Start conversation.
...Using Automatic Seizure of
an activated external line2
• Internal call
Required: Automatic Seizure of an external line must be
activated.
nLift the handset.
(d)With standard MF telephones, first press the Flash key.
[1] See Important programming data - classes of service in the Pro-
gramming manual.
[2] This allows the user to make an external call without using an ex-
ternal access code (e.g., 0). See Programming na External Line -
Automatic Seizure of an external line, in the programming manual).

Functions used when making calls
13
Step by step
pEnter the extension number (e.g. 11/101).
wWait for the call to be answered.
sStart conversation.
•External calls:
pEnter the external number you want to call.
wsWait for the call to be answered. Start conversation.
Using a group of external lines1
An extension can make external call or calls to a Master
PABX through a group of external lines.
nLift the handset.
pEnter the number for the appropriate group of external
lines: 0, 890...899.
wWait for a dial tone.
pEnter the external number you want to call.
wWait for the call to be answered.
sStart conversation.
... When a group is busy
If an overflow group was configured when the system
was programmed, the call is made using a second
group of external lines.
The second group of external lines takes into account
the extension’s class of service.
For DC telephones, dial a programmable code.
Consult technical support.
[1] When operating as a Satellite PABX for external calls or for calling
extensions of a Master PABX, select the group of external lines be-
fore selecting the second external access code (0...9 or 00...99).
Or, select the extension number, as appropriate (see Important
Programming Data - Assigning groups of External Lines to Exten-
sions in the Programming manual). When a group of external lines
is configured as a Satellite PBX, a false dial tone is not generated.
Overflow group for External Lines (see Programming manual. Pro-
gramming an external Line - Overflow for a group of external lines

Step by step
Functions used when making calls
14
Seizure of a specific line
Seizing a specific line selects that line for generating an
external call or a call to another PABX.
nLift the handset.
pEnter the number of the external line (e.g., 801).
wWait for a dial tone.
pEnter the external number you want to call.
wWait for the call to be answered.
sStart conversation.
Phonebook/Speed Dial
System speed dial1
The system speed dialing can store up to 250 numbers
most frequently dialed by system users. Stored num-
bers can be selected using assigned speed-dial num-
bers from 000 to 249.
nLift the handset.
qk Enter the code to access system speed dialing.
ddd.fhm Enter the speed-dial number assigned to the number
you want to call.
wWait for the call to be answered.
sStart conversation.
[1] Numbers are stored during system configuration. They can be di-
aled from the system or 1 optiPoint with a system display accessi-
ble from any authorized extension. See the chapter Main
Configurations - speed dialing in the Programming Manual. To as-
sign names to numbers, use the HiPath 1100 Manager.

Functions used when making calls
15
Step by step
Individual speed dialing
The Individual speed dialing can store up to 5 numbers
most frequently dialed by the user. Stored numbers can
be selected using assigned speed-dial numbers from 0
to 4.
nLift the handset.
qk Enter the code to access Individual speed dialing.
qd.h Enter the Individual speed dialing abbreviated number
assigned to the number you want to call.
wWait for the call to be answered.
sStart conversation.
Programming the Individual speed dialing
Feature
The speed-dial numbers stored in the Individual speed
dialing are only available for the particular extension.
Each extension can have up to 5 speed dialing numbers
of 20 digits each.
nLift the handset.
qmf wEnter the code to program a speed-dial number.
qd.h wEnter the slot where you want to store the number.
pwEnter the number to be stored.
Wait 5 s wWait 5 seconds until you hear a confirmation tone.
tReplace the handset.
An inter-digit pause("P") cannot be inserted when
using an analog telephone for programming Indi-
vidual speed dialing.

Step by step
Functions used when making calls
16
External line reservation1
When there is no line available for making an external
call, use the line reservation feature.
Required: The user tried to access an external line and
received a busy signal.
Wait 7 s wWait 7 seconds for the distinctive tone (whether or not
reservation is automatic depends on the system set-
tings).
or
qil Enter the code to confirm line reservation.
wWait for a confirmation tone.
tReplace the handset.
wWait for callback when an external line becomes avail-
able.
When a line becomes available...
The telephone rings (a distinctive ring).
nLift the handset.
pEnter the external number you want to call.
wWait for the call to be answered.
sStart conversation.
For Internet access
The line reservation for the Internet access feature al-
lows an extension to have exclusive access to a specific
external line. The remaining extensions will not be able
to use this line while this feature is activated. This, how-
ever, does not prevent the line from receiving incoming
calls as usual.
[1] On HiPath 1100 systems only four external line reservations can be
done simultaneously.
<< >>

Functions used when making calls
17
Step by step
To e n a b l e
nLift the handset.
qhmg Enter the code for blocking the use of this line by anoth-
er extension.
pEnter the code for the external line (e.g., 801).
wWait for a dial tone.
tReplace the handset.
To d e a c t i v a t e
nLift the handset.
rhmg Enter the code to unblock the line.
pEnter the code for the external line (e.g., 801).
wWait for a dial tone.
tReplace the handset.

Step by step
Functions used when making calls
18
Callback1
Recall allows a call to be made automatically (via an
ISDN line) to an extension or an external line that is not
available at a certain time as soon as it becomes avail-
able.
Required: The destination number is not available.
Callback due to no answer/busy
(d)With standard MF telephones, first press the Flash key.
Enter the code to confirm the recall.
wWait for a confirmation tone.
tReplace the handset.
wWait for the recall.
If Recall If has been deactivated during configura-
tion, do the following to enable it2
Wait 7 s wWait 7 seconds until you hear a distinctive tone.
tReplace the handset.
wWait for the recall.
Answering a recall
The telephone rings (a distinctive ring).
nLift the handset.
wWait for the call to be answered.
sStart conversation.
[1] Extension is busy - the system generates a recall as soon as a line
is available.
Extension is free - the system generates a recall once the caller has
returned to the station and made a call.
External number is busy - The system generates a recall as soon
as the destination number is free. This feature must be activated
by the carrier and the system needs to have a S0module installed.
Only one recall can be activated for each extension. A new recall
cancels the previous one.
58
*
[2] (See enabling recall/urgent call with timeout, in the programming
manual)
<< >>

Functions used when making calls
19
Step by step
To d e a c t i v a t e
nLift the handset.
ril Enter the code for canceling a recall.
wWait for a confirmation tone.
tReplace the handset.
Override1
The Override feature allows the user to override a con-
versation. A beep signals that the conversation in
progress has been overridden.
Required: There is a conversation in progress at the call
destination.
(d)With standard MF telephones, first press the Flash key.
qjf Enter the code to confirm the override.
wWait for the call to be answered.
sStart conversation.
Silent monitoring2
Silent monitoring allows a user to override a call without
sending a beep (for certain countries only).
Required: There is a conversation in progress at the call
destination.
nLift the handset.
qmhh Enter the code for Silent monitoring.
pEnter the extension (e.g., 11/101).
[1] The user must have authorization to use this feature (see Program-
ming an extension - Override in the Programming manual).
[2] The user must have authorization to use this feature (see Program-
ming manualProgramming an extension - Silent monitoring, in the).
Within the system, Silent monitoring has the same restrictions as
the Conference and Override features.
If the monitoring or the monitored party change status, Silent mon-
itoring is canceled. This occurs, for example, when a call is placed
on hold.

Step by step
Functions used when making calls
20
wWait for the call to be answered.
sStart monitoring.
Urgent call/Recall when busy1
The Urgent Call feature is used when the extension be-
ing called is busy.
Required: The destination called is busy.
Wait 7 s wWait 7 seconds until you hear a distinctive tone.
wWait for the call to be answered.
If the configuration has been changed, do the fol-
lowing to reenable the Urgent Call feature:2
(d)With standard MF telephones, first press the Flash key.
qil Enter the code to confirm an urgent call.
wWait for a confirmation tone.
wWait for the call to be answered.
Hotline3
The Hotline feature allows an extension to automatically
generate a call to a pre-programmed number in the sys-
tem speed dialing as soon as the handset is lifted.
nLift the handset.
wWait for the call to be answered.
sStart conversation.
[1] An urgent call cannot be made when data protection, consultation
or conference features are activated at the extension called.
[2] (See Activating with a Timeout, in the programming manual).
[3] Extensions configured to use the Hotline feature cannot dial any
other internal or external numbers. However, they are able to re-
ceive calls as usual (see Programming an extension - Hotline in the
Programming manual).