Siemens HIPATH 2000 User manual

HiPath 2000
HiPath 3000
HiPath 5000
optiPoint 410 entry
Operating Instructions

BeforeYouBegin
2
BeforeYouBegin
These operating instructions describe the optiPoint 410 entry telephone on your
HiPath 2000 and HiPath 3000 / 5000.
They describe all functions you can use from your telephone. You may find that some func-
tions you wish to use are not available on your telephone. This may be due to one of the
following reasons:
• The function has not been configured for your telephone - please contact your service
personnel.
• Your communications platforms does not support this function - please contact your
service personnel.
ImportantNotes
CE (customer equipment) does not continue to support emergency dialing after loss of
mains power, if battery back up and power fail switchover to emergency analogue phones
is not available.
Never allow the telephone to come into contact with staining or aggressive liquids such as
coffee, tea, juice, or soft drinks.
For information on telephone maintenance !Page 64.
The information provided in this document contains merely general descriptions or charac-
teristics of performance which in case of actual use do not always apply as described or
which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed
in the terms of contract.
The trademarks used are owned by Siemens AG or their respective owners.
Do not operate the telephone in environments where there is a danger of
explosions.
Use only original Siemens accessories. Using other accessories may cause
a hazard and will invalidate the warranty and the CE mark.
Never open the telephone or a key module. If you encounter any problems,
contact the service personnel.

BeforeYouBegin
3
Marks
The device conforms to the EU guideline 1999/5/EG, as attested by the CE
mark.
This device has been manufactured in accordance with our certified environ-
mental management system (ISO 14001). This process ensures that energy
consumption and the use of primary raw materials are kept to a minimum,
thus reducing waste production.
All electrical and electronic products should be disposed of separately from
the municipal waste stream via designated collection facilities appointed by
the government or the local authorities.
The correct disposal and separate collection of your old appliance will help
prevent potential negative consequences for the environment and human
health. It is a precondition for reuse and recycling of used electrical and elec-
tronic equipment.
For more detailed information about disposal of your old appliance, please
contact your city office, waste disposal service, the shop where you pur-
chased the product or your sales representative.
The statements quoted above are only fully valid for equipment which is in-
stalled and sold in the countries of the European Union and is covered by
the directive 2002/96/EC. Countries outside the European Union may have
other regulations regarding the disposal of electrical and electronic equip-
ment.

Contents
4
Contents
BeforeYouBegin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Basicoperating instructions . . . . . . . . . . . . . . . . . . . . 8
optiPoint 410 entry control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . . 9
Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
... With Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Making Calls–BasicFunctions . . . . . . . . . . . . . . . . 11
Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 12
Dialing Numbers/Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Answering a Call With the Handset . . . . . . . . . . . . . . . . . . . . . . . . . 13
On-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ending the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 14
Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 15
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using Call Forwarding No Reply (CFNR) . . . . . . . . . . . . . . . . . . . . . 17
Call Forwarding in the Carrier Network
and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) 18
Call Forwarding in the Event of a Telephone Malfunction . . . . . . . . 18
Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Storing a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Deleting (All) Stored Callbacks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Adjusting the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Adjusting the Receiving Volume During a Call. . . . . . . . . . . . . . . . . 20

Contents
5
Making Calls–Convenience Functions . . . . . . . . . 21
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . 21
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Answering Calls from the Entrance Telephone
and Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Dialing Numbers/Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Speed-Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . 25
Talking to Your Colleague with Discreet Calling. . . . . . . . . . . . . . . . 25
Automatic Connection Setup (Hotline). . . . . . . . . . . . . . . . . . . . . . . 26
Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . 27
Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 28
Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 29
Turning the Call Waiting Tone On and Off. . . . . . . . . . . . . . . . . . . . 29
Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Picking up (Retrieving) a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Activating Tone Dialing/DTMF Suffix-Dialing . . . . . . . . . . . . . . . . . . 31
Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
After a Speaker Call (Announcement) in a Group . . . . . . . . . . . . . . 33
Trunk Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
If You Cannot Reach a Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Busy Override - Joining a Call in Progress . . . . . . . . . . . . . . . . . . . . 34
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Saving Function , Proceduresand Appointment . . 36
Appointments Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Displaying and Assigning Call Charges . . . . . . . . . 37
Dialing with Call Charge Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Contents
6
PrivateSphere/Security . . . . . . . . . . . . . . . . . . . . . . . 38
Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 40
Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 40
Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 41
Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using OtherFunctions/Services . . . . . . . . . . . . . . . . 42
Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Deleting Sent Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Using Another Telephone Like Your Own for a Call . . . . . . . . . . . . . . . 43
Using Another Telephone Like Your Own for an Extended Period of Time
(Mobility) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Resetting Services and Functions
(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 45
Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 46
Using System Functions from the Outside
(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Controlling Connected Computers or Other Programs and Telephone
Data Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Communicating with PC Applications over a CSTA Interface . . . . . . . . 49
Controlling Relays (Not for HiPath 2000) . . . . . . . . . . . . . . . . . . . . . . . . 50
Radio Paging (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Using TeamFunctions . . . . . . . . . . . . . . . . . . . . . . . . . 52
Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 53
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 53
Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Teamand Executive/SecretaryFunctionsWith
AssignedTrunkLines . . . . . . . . . . . . . . . . . . . . . . . . . 55
Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Transferring Calls Directly to the Executive (Only in an Executive/Secretary
Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Testing theTelephone . . . . . . . . . . . . . . . . . . . . . . . . . 56
Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Contents
7
SpecialFunctionsintheLAN . . . . . . . . . . . . . . . . . . 57
Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 60
Controlling Relays (Not for HiPath 2000) . . . . . . . . . . . . . . . . . . . . . . . . 61
Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Echo Effect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
OverviewofFunctionsand Codes(Alphabetical) . 68
FCC and IndustryCanadaCompliance . . . . . . . . . . . 75
FCC Certification and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Equipment Attachment Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Basicoperating instructions
8
Basicoperating instructions
optiPoint410 entrycontrolpanel
Keys for
telephone settings
Keypad
Handset
Speaker
for ring tones
Eight fixed function keys:
Consultation
Redial
Message Waiting
Callback
Speed Dial
Mute
Speaker
Release
LEDs
Your service personnel can customize the default assignment to meet your
preferences and requirements following order placement.

Basicoperating instructions
9
StepbyStep
HowtoUsetheseOperating
Instructions
You will find a graphic representation of the steps in log-
ical sequence in the left column. Below is an explana-
tion of the symbols:
nLift the handset (off-hook).
tReplace the handset (on-hook).
sConduct a call.
oEnter a telephone number or code.
dd Enter the PIN.
uor vPress volume controls on the telephone.
wYou hear a tone.
A long tone (positive confirmation tone) confirms that
you have successfully activated a function or procedure.
A short tone (negative confirmation tone) indicates that
the function or procedure was rejected.
Press the key.
Press the illuminated key.
Press the flashing key.

StepbyStep
Basicoperating instructions
10
Accessing Functions
... WithCodes
You can activate the functions of your system by enter-
ing codes such as:
qmk DND (do not disturb) on.
rmk DND (do not disturb) off.
All codes to activate or enable functions are always in-
troduced by pressing the star key, and all codes to de-
activate, disable or delete functions are always entered
starting with the pound key.
An alphabetically ordered overview of all functions and
their corresponding codes can be found in the
Appendix ("Overview of Functions and Codes
(Alphabetical)" !Page 68 = Quick-Reference Operating
Instructions).
... WithFunctionKeys
Functions for which a key has been set up can be ac-
cessed directly as follows.
Press the "consultation hold" key. The function is exe-
cuted, provided this is possible in the current situation.
If your service personnel has changed the default
assignments and saved functions on keys in ac-
cordance with your requests or requirements,
you can execute these functions by pressing the
appropriate keys.
Consultation

Making Calls–BasicFunctions
11
StepbyStep
Making Calls–BasicFunctions
Making and Answering Calls
Special default ring signaling is set for your telephone:
• When you receive an internal call, your telephone
rings once every four seconds (single-tone se-
quence).
• When you receive an external call, your telephone
rings twice in rapid succession every four seconds
(dual-tone sequence).
• When you receive a call from the entrance tele-
phone, your telephone rings three times in rapid
succession every four seconds (triple-tone se-
quence).
• If a call is waiting, you hear a short tone (beep) every
six seconds.
Answering aCall
The telephone rings.
nLift the handset.
uor vTo raise or lower the volume, keep pressing the keys un-
til the desired volume is set.
Your service personnel can adjust the ring ca-
dence for external and internal calls for you. In
other words, different ring cadences can be set
for different internal callers.

StepbyStep
Making Calls–BasicFunctions
12
OpenListening intheRoomDuring a
Call
You can let other people in the room join in on the call.
Let the other party know that you have turned on the
speaker.
Precondition: You are conducting a call with the hand-
set.
Activating this function:
Press the key. The LED lights up.
Deactivating this function:
Press the key. The LED goes out.
Speaker
Speaker

Making Calls–BasicFunctions
13
StepbyStep
Dialing Numbers/Making Calls
Answering aCall WiththeHandset
nLift the handset.
oInternal calls: Enter the station number.
External calls: Enter the external code and the station
number.
The called party does not answer or is busy:
tReplace the handset.
or
Press the key.
On-HookDialing
oInternal calls: Enter the station number.
External calls: Enter the external code and the station
number.
The other party answers with speaker:
nLift the handset.
The called party does not answer or is busy:
Press the key. The LED goes out.
or
Press the key.
Ending thecall
tReplace the handset.
or
Press the key.
Release
Speaker
Release
Release

StepbyStep
Making Calls–BasicFunctions
14
Redialing aNumber
The last three external telephone numbers dialed are
stored automatically.
You can redial them simply by pressing a key.
nLift the handset.
Press this key.
Turning theMicrophoneOnand Off
To prevent the other party from listening in while you
consult with someone in your office, you can temporari-
ly switch off the handset microphone or the handsfree
microphone.
Precondition: You are conducting a call. The
microphone is switched on.
Press the key. The LED lights up.
Turning off the mute:
Press the illuminated key. The LED goes out.
Calling aSecond Party
(ConsultationHold)
You can call a second party while engaged in a call. The
first party is placed on hold.
Press the key. LED flashes.
oCall the second station.
Return to the first party:
Press this key and wait two seconds.
or (depending on the configuration)
Press the key twice.
Redial
If this feature is configured (contact the service
personnel), accounts codes entered are also
saved !Page 37.
Mute
Mute
Consultation
Consultation
Consultation

Making Calls–BasicFunctions
15
StepbyStep
Switching tothePartyonHold(Toggle)
qf Press the key. Enter the code. LED continues to flash.
Combining the calling parties into a three-party
conference
qg Press the key. Enter the code. The LED goes out.
Connecting the other parties to each other
tReplace the handset.
Transferring aCall
If the person you are speaking to wants to talk to anoth-
er colleague of yours, you can transfer the call that col-
league.
Press the key. LED flashes.
oEnter the number of the party to which you want to
transfer the call.
sAnnounce the call, if necessary.
tReplace the handset.
Consultation
Consultation
Consultation

StepbyStep
Making Calls–BasicFunctions
16
Call Forwarding
Using VariableCall Forwarding
You can immediately forward internal or external calls to
different internal or external telephones (destinations).
(External destinations require special configuration in
the system).
nLift the handset.
qe Enter the code.
eor for gEnter the line type you wish to use: 1 = all calls,
2 = external calls only, 3 = internal calls only
ow Enter the destination number (without the external code).
Deactivating call forwarding:
nLift the handset.
re wEnter the code.
Special features must be taken into consider-
ation if your telephone operates with
HiPath 5000 (system networking via PC net-
work) !Page 58!
When call forwarding is active, a special dial tone
sounds when you lift the handset.
If DID DTMF is active (contact the service per-
sonnel), you can also forward calls to this desti-
nation. Destinations: fax = 870, DID = 871,
fax DID = 872.

Making Calls–BasicFunctions
17
StepbyStep
Using Call Forwarding NoReply(CFNR)
Calls that are not answered after three rings (=default,
can be adjusted by service personnel) or that are re-
ceived while another call is ongoing can be automatical-
ly forwarded to a specified telephone.
nLift the handset.
qhmi Enter the code.
owEnter the destination number.
• Enter the internal station number for internal desti-
nations
• Enter the external code and the external station
number for external destinations
tReplace the handset.
Deactivating Call Forwarding No Reply:
nLift the handset.
rhmi wEnter the code.
tReplace the handset.

StepbyStep
Making Calls–BasicFunctions
18
Call Forwarding intheCarrierNetwork
and Forwarding MultipleSubscriberNum-
bers(MSN)(NotforU . S . )
If this function has been configured (contact the service
personnel), you can forward calls to your assigned
multiple subscriber number (MSN) (DID number)
directly within the carrier network.
For example, you can forward your phone line to your
home phone after business hours.
nLift the handset.
qjh Enter the code.
eor for gEnter the line type you wish to use:
1= immediate, 2 = on no answer, 3 = on busy
oEnter your DID number.
owEnter the destination number (without the external
code).
Deactivating call forwarding:
nLift the handset.
rjh Enter the code.
eor for gEnter the activated call forwarding type.
1= immediate, 2 = on no answer, 3 = on busy
owEnter your DID number.
Call Forwarding intheEventofaTelephone
Malfunction
If this feature is configured (ask the service personnel),
you can define an internal or external call forwarding
destination that becomes effective when your tele-
phone is not working.
qmhee Enter the code.
owEnter the station number of the destination within 5
seconds.
Deactivating the function:
rmhee wEnter the code.

Making Calls–BasicFunctions
19
StepbyStep
Using Callback
If a user is busy or is not answering, you can store an
automatic callback. This feature saves you from having
to make repeated attempts to reach the user.
You receive a callback,
• When the other party is no longer busy
• When the user who did not answer has conducted
another call.
Storing aCallback
Precondition: You have reached a busy line or noone
answers.
Press the key. The LED lights up.
or
qil
Press the key. LED flashes. Enter the code.
Answering aCallback
Precondition: A callback was saved. Your telephone
rings. The Callback key lights up (if present).
nLift the handset. You hear a ring tone.
Deleting (All)StoredCallbacks
nLift the handset.
ril wEnter the code.
Callback
Consultation

StepbyStep
Making Calls–BasicFunctions
20
TelephoneSettings
Adjusting theRing Volume
uor vPress one of these keys while the phone is idle.
ePress the key.
uor vTo raise or lower the volume, keep pressing the keys un-
til the desired volume is set.
uvsimultaneously Save.
Adjusting theRing Tone
uor vPress one of these keys while the phone is idle.
fPress the key.
uor vTo adjust the ring tone, keep pressing the keys until the
desired ring tone is set.
uvsimultaneously Save.
Adjusting theReceiving VolumeDuring aCall
You are engaged in a call.
uor vTo raise or lower the volume, keep pressing the keys un-
til the desired ring tone is set.
uvsimultaneously Save.