Siemens HIPATH HIPATH 3000 User manual

s
HiPath 3000
HiPath AllServe
Hicom 150 E/H
optiPoint 500 economy
optiPoint 500 basic
optiPoint 500 standard
optiPoint 500 advance
Operating Instructions

2
Before You Begin
These operating instructions describe the optiPoint 500 economy, optiPoint 500 basic,
optiPoint 500 standard and optiPoint 500 advance telephones on your HiPath 3000/
HiPath AllServe.
They describe all functions you can use from your telephone. You may find that some func-
tions you wish to use are not available on your telephone. This may be due to one of the
following reasons:
• The function has not been configured for your telephone - address any questions to
Customer Support.
• Your communications platform does not support this function - contact your Siemens
sales representative to upgrade your system.
Important Notes
CE Mark
Environmental label
Do not operate the telephone in environments where there is a danger
of explosions.
Use only original Siemens accessories Æpage 99. Using other accesso-
ries may cause a hazard and will invalidate the warranty and the CE mark.
Never open the telephone or a key module. If you encounter any prob-
lems, contact System Support.
Never allow the telephone to come into contact with staining or aggres-
sive liquids such as coffee, tea, juice, or soft drinks.
For information on telephone maintenance Æpage 100.
The device conforms to the EU guideline 1999/5/EG, as attested by the
CE mark.
This device has been manufactured in accordance with our certified en-
vironmental management system (ISO 14001). This process ensures
that energy consumption and the use of primary raw materials are kept
to a minimum, thus reducing waste production.

Contents
3
Basic operating instructions . . . . . . . . . . . . . . . . . . . . 8
optiPoint 500 economy/basic/standard control panel . . . . . . . . . . . . . . . 8
optiPoint 500 advance control panel with optiPoint key modules . . . . . . 9
How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . 10
Screen Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
... Interactively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
... Via the Program/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 11
... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Functions You Can Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Basic and Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Additional Team and Executive/Secretary Functions. . . . . . . . . . . . 12
Using the Telephone Efficiently. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
ØBasic and Enhanced Functions
Making and Answering Calls . . . . . . . . . . . . . . . . . . 13
Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Answering a Call with the Speaker
(Speakerphone Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 14
Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 15
Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 16
Turning the Call Waiting Tone On and Off . . . . . . . . . . . . . . . . . . . . 16
Accepting a Specific Call for Your Colleague. . . . . . . . . . . . . . . . . . . . . 17
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Accessing the Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Enabling and Disabling Handsfree Answerback. . . . . . . . . . . . . . . . 19
Answering a Call With a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Turning Ringer Cutoff On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 21
Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Answering Calls from the Entrance Telephone and Opening the Door. 22
Accepting a Call From an Answering Machine . . . . . . . . . . . . . . . . . . . 23
Display Number of Waiting Calls and Overload Indication. . . . . . . . . . . 24

Contents
4
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
En-Bloc Sending / Correcting Numbers . . . . . . . . . . . . . . . . . . . . . . 26
Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . . . . 27
Activating Tone Dialing (DTMF Suffix Dialing) . . . . . . . . . . . . . . . . . . . . 28
Automatic Connection Setup (Hotline) . . . . . . . . . . . . . . . . . . . . . . . . . 28
Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . 29
Trunk Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Calling Multiple Parties Simultaneously. . . . . . . . .32
Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 32
Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 32
Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Adding Up to Five Parties to the Conference (Initiator Only) . . . . . . 33
Checking Which Parties Are in the Conference (Initiator Only) . . . . 34
Removing Parties From the Conference (Initiator Only) . . . . . . . . . 34
Leaving a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . 34
Removing the ISDN Central Office Party
From the Conference (Only for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . 34
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
...After a Speaker Call (Announcement) in a Group . . . . . . . . . . . . . 35
Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Placing External Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Picking up (Retrieving) a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Making Calls to Stored Destinations . . . . . . . . . . . .38
Using a Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Retrieving the Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Ending Retrieval. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Displaying the Call Time and Additional Call Information. . . . . . . . . 39
Dialing a Station Number from the Caller List . . . . . . . . . . . . . . . . . 39
Removing an Entry from the Caller List . . . . . . . . . . . . . . . . . . . . . . 39
Saving the Other Party’s Station Number in the Caller List (Redial) 39
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Dialing a Number From the Internal Directory. . . . . . . . . . . . . . . . . . . . 41
Using Repertory Dialing Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using Station and System Speed-Dial Numbers . . . . . . . . . . . . . . . . . . 42

Contents
5
Displaying and Assigning Call Charges . . . . . . . . . 43
Displaying Call Charges (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Displaying Call Charges for Another Telephone (Not for U.S.) . . . . . . . 44
Dialing with Call Charge Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . 45
If You Cannot Reach a Destination .... . . . . . . . . . . . 46
Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Storing a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Checking and Canceling a Saved Callback . . . . . . . . . . . . . . . . . . . . 46
Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Busy Override - Joining a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . 48
Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Adjusting the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Adjusting the Attention Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . . . . 50
Adjusting the Receiving Volume During a Call. . . . . . . . . . . . . . . . . . . . 50
Adjusting the Display to a Comfortable Reading Angle. . . . . . . . . . . . . 50
Display backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Selecting the Language of Screen Prompts . . . . . . . . . . . . . . . . . . . . . 51
Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 51
Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Saving Station Numbers,
Functions, Procedures and Appointments . . . . . . . 53
Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . 53
Storing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Assigning Functions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . 58
Saving Appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Testing the Telephone . . . . . . . . . . . . . . . . . . . . . . . . 61
Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Checking the Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Call Forwarding in the Carrier Network
and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.). . . 64

Contents
6
Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . .65
Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Displaying and Deleting Messages You Have Sent . . . . . . . . . . . . . 65
Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Leaving an Advisory Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Deleting Advisory Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Using Another Telephone Like Your Own . . . . . . . . . . . . . . . . . . . . . . . 67
Change call number (relocate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Fax Details and Message on Answering Machine . . . . . . . . . . . . . . . . 69
Resetting Services and Functions
(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 69
Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 71
Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 72
Using System Functions from the Outside
(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 74
Controlling Connected Computers or Other Programs and Telephone Data
Service (HiPath 3500/3550/3700/3750 Only). . . . . . . . . . . . . . . . . . . . . 75
Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Sensors (HiPath 3300/3350/3500/3550 Only) . . . . . . . . . . . . . . . . . . . . 76
Radio Paging (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Simple Paging Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Enhanced Paging Equipment (Hipath 3700/3750 Only) . . . . . . . . . . 77
ØTeam and Executive/Secretary Functions
Team and Executive/Secretary
Functions With Trunk Keys . . . . . . . . . . . . . . . . . . . .79
Using Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Answering Calls With Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Making Calls with Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Using a Trunk Key to Place a Call on Hold and Retrieve It Again. . . 80
Switching Between Phone Calls on Multiple Trunks . . . . . . . . . . . . 81
Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Using DSS Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Using DSS Keys to Answer Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Calling a Team Member Directly . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Contents
7
Transferring a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Accepting a Call for Another Team Member . . . . . . . . . . . . . . . . . . . . . 84
Joining or Leaving a Group Call
(Not for the Executive Telephone in an Executive/Secretary Team) . . . 84
Transferring Calls Directly to the Executive
(Only in an Executive/Secretary Group) . . . . . . . . . . . . . . . . . . . . . . . . . 85
Using Other Team Functions . . . . . . . . . . . . . . . . . . . 86
Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 88
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 88
Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
ØSystem networking via LAN (PC network)
Special Functions in the LAN (PC Network). . . . . . 91
Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 94
Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
ØAll About Your Telephone
Labeling, Documentation and Accessories . . . . . . 97
Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Attaching a Station Number Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . 101
Contacts for Resolving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Basic operating instructions
8
Basic operating instructions
optiPoint 500 economy/basic/standard control panel
optiPoint 500 economy basic standard advance
Function keys 12 12 12 19
Full-duplex speakerphone
feature
--99
Illuminated display - - - 9
Headset port - - - 9
USB interface - 999
Interface for add-on equipment - 999
Option bays 0 1 1 2
Keys for
telephone
settings
Display,
2 lines with
24 chars
Keypad
Handset
Key for
confirming
a function
Key field -
freely program-
mable keys
Speaker for open
listening
and ring tones
Fixed function key:
Release
Microphone for speaker-
phone mode (only
optiPoint 500 standard)
Keys for scrolling to
functions
Key field -fixed function keys:
Program/Service
Redial
Mute or Internal
Speaker LEDs

Basic operating instructions
9
optiPoint 500 advance control panel with optiPoint key modules
Keys for
telephone
settings
Iluminated
Display,
2 lines with
24 chars
Keypad
Handset
Key for
confirming
a function
Key field -
freely programmable keys
Speaker
for open
listening
and ring tones
Fixed
function key:
Release
Microphone for speakerphone
mode
Keys for scrolling to
functions
Key field -fixed function keys:
Program/Service
Redial
Mute or Internal
Speaker
LEDs
optiPoint key module
with programmable
keys

Step by Step
Basic operating instructions
10
How to Use these Operating Instructions
You will find a graphic representation of the steps
in logical sequence in the left column. Below is an
explanation of the symbols:
CLift the handset (off-hook).
IReplace the handset (on-hook).
HConduct a call.
DEnter a telephone number or code.
99 Enter the code.
Jor KPress volume controls on the telephone.
Press the key.
Press the illuminated key.
Press the flashing key.
The option appears on the screen.
Press the key to confirm your selection.
Search for an option.
Press the keys,
until the option appears on the screen.
Then press the key to confirm your selection.
Screen Displays
Line 1 displays prompts or acknowledgment
messages, depending on the situation.
Line 2 displays functions that you can confirm by press-
ing . If the symbol ">" appears on the right, you can
press to access further options.
Program/Service
Speaker
Start conference?
Display contrast?
Please dial
Return to held call? >

Basic operating instructions
11
Step by Step
Accessing Functions
... Interactively
You can select some functions while the telephone is
idle, for example:
Use to scroll to a function and press to
execute it.
You can select other functions directly depending on
the situation. Example: you call a number, but the line
is busy:
Press to confirm.
or
Use to scroll to a function and press to
execute it.
... Via the Program/Service Menu
First press the "Program/Service" key. You then see a list
of selection options, such as: "#0=Reset services"
Æpage 69.
Press the key
Use to scroll to a function and press to
execute it.
or
G9 Enter the code directly.
The Quick-Reference Operating Instructions contain a
list of codes. However, they are also displayed on
screen along with the corresponding function.
... With Function Keys
If you saved a function on a key Æpage 55, you can ac-
cess it directly as follows :
Press the Mute key to execute the function.
Forwarding on
Callback
Send message
Program/Service
#0=Reset services?

Basic operating instructions
12
Functions You Can Use
Basic and Enhanced Functions
You can use all basic and enhanced communications platform functions
that appear interactively on the screen, in the Program/Service menu, and
when you press function keys.
Additional Team and Executive/Secretary Functions
Æpage 79f.
To help working and project groups work together more efficiently, the ser-
vice technician can configure a variety of team functions, depending on
your preferences when working in the team. You can use these team func-
tions in addition to the basic and enhanced functions.
In addition to call pickup, hunting groups (group call), and call distribution
groups, you can also set up teams with multiple lines per telephone.
You can tell if a telephone has trunk keys if your station number and the
numbers of your colleagues are programmed on trunk keys. You can ac-
cess all lines and can also conduct different calls simultaneously on multi-
ple lines.
Another team function category includes the executive/secretary
functions,which are configured by the service technician. You can use ex-
ecutive and secretary functions in addition to the basic and enhanced func-
tions as well as other team functions.
An executive/secretary telephone has DSS keys for the executive or secre-
tary, trunk keys for the executive and secretary, as well as ring transfer
keys.
Using the Telephone Efficiently
• You probably have certain colleagues or external parties with whom
you talk on the phone especially frequently. To dial these numbers fast-
er and more conveniently, you can save them on keys
(Saving station numbers for repertory dialing on keys Æpage 53).
• All too often you reach a busy line when dialing a number. Amid the
confusion of your working day, it’s easy to forget to try the number
again later on. To avoid this, make it a habit to use the "Callback"
Æpage 46 function.
Basic and Enhanced Functions

Making and Answering Calls
13
Step by Step
Making and Answering Calls
Special default ring signaling is set for your telephone:
• When you receive an internal call, your telephone
rings once every four seconds (single-tone
sequence).
• When you receive an external call, your telephone
rings twice in rapid succession every four seconds
(dual-tone sequence).
• When you receive a call from the entrance tele-
phone, your telephone rings three times in rapid
succession every four seconds (triple-tone se-
quence).
• If a call is waiting, you hear a short tone (beep) every
six seconds.
The number or the name of the caller appears on the
display.
Answering a Call With the Handset
The telephone rings. The caller appears on the screen.
CLift the handset.
Jor KRaise or lower the volume. Keep pressing the key until
the desired volume is set.
Ending the call:
IReplace the handset.
or
Press the key.
Answering a Call with the Speaker
(Speakerphone Mode)
The telephone rings. The caller appears on the screen.
Press the key. The LED lights up.
Speakerphone mode.
Jor KRaise or lower the volume. Keep pressing the key until
the desired volume is set.
Release
This function is not available with
optiPoint 500 economy and optiPoint 500 basic.
Speaker

Step by Step
Making and Answering Calls
14
Ending the call:
Press the key. The LED goes out.
or
Press the key.
Notes on speakerphone mode:
• Tell the other party that you are using speakerphone
mode.
• The speakerphone works bests at a low receiving
volume.
• The ideal distance between the user and the tele-
phone set in speakerphone mode is about 50 cm
(approx. 20 inches).
Open Listening in the Room During a Call
You can let other people in the room join in on the call.
Let the other party know that you have turned on the
speaker.
Precondition: You are conducting a call with the hand-
set.
Activating ring transfer:
Press the key. The LED lights up.
Deactivating this function:
Press the key. The LED goes out.
Speaker
Release
Speaker
Speaker

Making and Answering Calls
15
Step by Step
Switching to Speakerphone Mode
Precondition: You are conducting a call with the hand-
set.
and IHold down the key and replace the handset.
(in the U.S.: press the key once and replace the hand-
set). Then release the key and continue the call.
Switching to the Handset
Precondition: You are engaged in a call in speaker-
phone mode.
Cand HLift the handset. Continue the call.
Using Call Waiting
Callers can still reach you while you are engaged in an-
other call. A signal alerts you to the waiting call.
You can either ignore or accept the waiting call.
When you accept the waiting call, you can either end
the first call or place it on hold and resume the call later
on.
You can also bar call waiting or the call waiting tone
Æpage 16.
Accepting a Waiting Call (Camp-On)
Precondition: You are engaged in a phone call and hear
a tone (every six seconds).
Ending the first call and answering the waiting call:
IReplace the handset. Your telephone rings.
CAnswer the second call. Lift the handset.
Placing the first call on hold and answering the sec-
ond call:
Select and confirm.
This function is not available with
optiPoint 500 economy and optiPoint 500 basic.
Speaker
This function is not available with
optiPoint 500 economy and optiPoint 500 basic.
Call waiting?

Step by Step
Making and Answering Calls
16
or
Press the key. The LED lights up. Enter the code.
F>>
You are connected to the call waiting party immediately.
The first party is placed on hold.
Ending the second call and resuming the first one:
Confirm.
or
F9 Press the key. The LED lights up. Enter the code.
or
ICReplace the handset. "Recall: ..." appears on the screen.
Lift the handset.
Preventing and Allowing Call Waiting
(Automatic Camp-On)
If this function has been configured (ask your service
technician), you can prevent or allow a second call
Æpage 15 from being signaled by automatic camp-on
during an ongoing call.
Press the key. The LED lights up
and
Select and confirm.
or
or
G=B9 or F=B9 Enter the code for "off" or "on".
Turning the Call Waiting Tone On and Off
You can suppress the call waiting tone (every six sec-
onds) for external calls. A one-time special dial tone
then alerts you to the waiting call.
Select and confirm.
or
or
FA@ or GA@ Enter code for "tone off" or "tone on".
Program/Service
Quit and return?
Program/Service
Program/Service
#490=Call wait.trm.off?
*490=Call wait.term.on?
Waiting tone off?
Waiting tone on?

Making and Answering Calls
17
Step by Step
Accepting a Specific Call for Your
Colleague
You hear another telephone ring.
Press the key. The LED lights up
Select and confirm.
or
F>B Enter the code.
A called station appears on the screen.
If applicable
Select and confirm until you see the station you want.
Confirm.
or
DIf you know the number of the telephone that is ringing,
enter it directly.
or
Press the flashing key.
Rejecting Calls
You can reject calls which you do not wish to take. The
call is then signaled at another definable telephone
(contact System Support).
The telephone rings. The caller is displayed.
Press the key.
If a call cannot be rejected, your telephone will continue
to ring. The message "currently not possible" (UK) or
"Feature not available" (US) is displayed (e.g in the case
of recalls).
Program/Service
*59=Pickup - directed?
Next?
Accept call?
Accepting calls in a team Æpage 88.
Release

Step by Step
Making and Answering Calls
18
Using Mailboxes
If you have programmed the "Mailbox" key Æpage 55,
the associated LED lights up when messages have ar-
rived for you. If your telephone is connected to a voice
mail system, the "Mailbox" key will also light up to alert
you to any messages that have arrived.
Accessing the Mailbox
Press the illuminated "Mailbox" key.
or
Confirm.
Select and confirm.
or
Follow the user prompts.
Using Timed Reminders
Precondition: You must have saved a timed reminder
Æpage 60. The current time is the time stored.
The telephone rings. The timed reminder appears on
the screen.
Press the key twice.
or
CILift the handset and replace it again.
US: View messages?
UK: Display Messages?
US: Message sent?
UK: Text?
US: Call voice mail?
UK: Call Voice Mail?
US: Reminder:
UK: Reminder at:
Speaker
If you fail to answer the timed reminder, it re-
peats five times and is then erased.

Making and Answering Calls
19
Step by Step
Using the Speakerphone
A colleague addresses you directly over the speaker
with a speaker call. You hear a tone before the an-
nouncement. The other party’s name or station number
appears on the screen.
You can conduct the call with the handset or in speaker-
phone mode.
CLift the handset and answer the call.
or
Press the "OK" key to confirm your selection and answer
the call.
or
Press the key and answer the call.
Enabling and Disabling Handsfree
Answerback
Select and confirm.
or
or
FB? or GB? Enter the code for "on" or "off".
Answering a Call With a Headset
Your telephone rings. Confirm.
Ending the call:
Press the key. The LED goes out.
Speakerphone mode is not available with
optiPoint 500 economy and optiPoint 500 basic.
Mute off?
Mute
If handsfree answerback is enabled (see below),
you do not need to switch on the microphone -
you can answer directly. You can answer immedi-
ately in speakerphone mode.
If handsfree answerback is disabled (default set-
ting), follow the procedure described above.
Placing a speaker call to a colleague Æpage 27.
HF answerback on?
HF answerback off?
Answer?
Release

Step by Step
Making and Answering Calls
20
Turning Do Not Disturb On and Off
You can activate the do not disturb function if you do not
want the receive any calls. When do not disturb is acti-
vated, internal callers hear a busy signal and external
callers are rerouted to a telephone assigned for this pur-
pose (System Support).
Select and confirm.
or
or
FB@ or GB@ Enter the code for "on" or "off".
Turning Ringer Cutoff On and Off
You can activate the ringer cutoff function if you do not
want the receive any calls. Calls are only identified by
one ring signal, an indication on the display, and a key
which has been programmed to flash (such as a trunk
key).
Select and confirm.
or
or
FBA or GBA Enter the code for "on" or "off".
DND on?
DND off?
When you lift the handset, a special dial tone
(continuous buzzing tone) reminds you that do
not disturb is active.
Authorized internal callers can automatically
override the do not disturb function after five sec-
onds.
Ringer cutoff on?
Ringer cutoff off?