4 User Manual
How to get Warranty Service
In case of non-conformity with the Product:
1Notify the seller before the end of the Warranty
Period
2Supply all the information to Fundació CIM or to the
authorized service company about the nature of the
claim in the period of two (2) months since its detection
and never after the end of the Warranty Period.
3Supply the original proof of purchase, which includes
the Product serial number
In case of doubt, contact the Fundacio CIM Technical
Assistant Service (“TAS”) (support@bcn3dtechnologies.
com) or the authorized service company
Claim handling
1The remedy of the non-conforming Product is solely
determined by Fundació CIM or the authorized service
company within a reasonable commercial time.
2The amendment may consist in the repair, part
replacements or total substitution of the Product,
depending on each situation and disposed by Fundació
CIM or the authorized service company (unless the
current legislation states it otherwise).
3The client takes responsibility for the transport of the
machine to the facilities of BCN3D (going and return).
4Fundacio CIM or the authorized service company,
depending on which handles the claim, bears the repair,
parts replacement or Product substitution costs.
5All damaged, defective or replaced parts or Products
become the property of Fundació CIM or the authorized
service company.
Exclusions
This Warranty does not cover:
1 Physical damage caused by an inappropriate
transport (not using the official packaging) or handling
(including unlimitedly the damages caused by sharp or
cutting elements, bending or compressing parts or fall
of the Product).
2 The normal wear and tear occurred for the product
normal use, including unlimitedly the wear of moving
parts, control panels or elements interacting with the
product operation.
3 The damages inflicted by the non-compliance of the
Maintenance Plan specified in the Product User Manual.
4Malfunctions or damage caused by modifications,
alterations or repairs by any individual or company
not authorized by Fundació CIM. The Consumable
replacements are excluded of this point.
5 Damage caused by power grid failures
6Damage caused by abuse, misuse, accidents or
neglect using the Product.
7Resulting damages of exposing the Product to floods,
fire, humidity, spillage of food or chemicals, corrosion,
oxidation, extreme weather conditions or any other
external agent.
8Damages caused by the use of software non
recommended by Fundació CIM.
9 Damages caused by the use of printing materials non
recommended by Fundació CIM .
10 The components considered as Consumables,
EU Warranty
