Simons Voss Technologies MobileKey User manual

Manual
MobileKey
September 2015

Contents
1 Introduction .....................................................................................................................................3
1.1 Safety instructions .................................................................................................................. 3
1.2 System requirements ............................................................................................................. 3
2 Basic functions ...............................................................................................................................4
2.1 Creating a lock ....................................................................................................................... 4
2.2 Creating a key ........................................................................................................................ 4
2.3 Assign authorization and save ............................................................................................... 4
2.4 Assigning a time plan ............................................................................................................. 5
2.5 Programming components ..................................................................................................... 5
2.6 Resetting components............................................................................................................ 6
2.7 Exporting access event logging.............................................................................................. 6
3 Problem solution.............................................................................................................................7
3.1 Problems with keys (transponders) ........................................................................................ 7
3.2 Problems with locks (e.g. locking cylinders)........................................................................... 7
3.3 Resetting or reusing deleted components.............................................................................. 8
3.4 Reading components ............................................................................................................. 8
4 Declaration of Conformity ..............................................................................................................9
5 Help & Contact ..............................................................................................................................10
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SimonsVoss Contents

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SimonsVoss 1 | Introduction
1 Introduction
MobileKey is an independent product category for small lock systems. Up
to 100 keys (transponders) and 20 locks (locking cylinders and
SmartRelays) are supported.
NOTICE The locking plan can only be administered via the MobileKey web applica-
tion. The app can be reached at www.my-mobilekey.com. Create your free
user account here to work with MobileKey.
1.1 Safety instructions
– Access through a door may be blocked due to incorrectly installed or
incorrectly programmed SimonsVoss components. SimonsVoss
Technologies GmbH is not liable for consequences of incorrect
installation, such as blocked access to injured persons, physical
damage or any other losses.
– SimonsVoss Technologies GmbH accepts no liability for damage
caused to doors or components due to incorrect fitting or installation.
– SimonsVoss components may only be used for their intended purpose:
opening and locking doors. No other use is permitted.
– Modifications or further technical developments cannot be excluded and
may be implemented without prior notice.
1.2 System requirements
The locking plan can be viewed and processed platform independently
with any standard browser. The following end devices are recommended
for best-possible working conditions:
– Computer with Windows 7, 8 or 10; Internet Explorer, Firefox or
Chrome.
– Mac devices from 2013.
– Latest Android devices.
– Latest iPhones and iPads.
A permanent Internet connection has to be in place. High-speed Internet is
required for proper functionality.
NOTICE Programming with the USB config device is currently only possible with
a computer equipped with Windows 7, 8 or 10 and Internet Explorer, Fire-
fox, Chrome or Opera! The latest .NET Framework (Version 3.5 or later) by
Microsoft must be installed on the computer.

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SimonsVoss 2 | Basic functions
2 Basic functions
When logging into your MobileKey account for the first time, a wizard
appears to help you set up your account. The wizard will help you create
locks and keys with the greatest comfort and ease.
2.1 Creating a lock
1. Click on the add-lock symbol (PLUS sign beneath the "SAVE" button).
2. Select lock type, e.g. "Cylinder" for a regular locking cylinder
3. Assign a name, e.g. Front door.
4. Select a mode.
ðClick on "Opening duration in seconds" and define the time that that
lock should remain engaged. (RECOMMENDED SETTING!)
ðClick on "Permanently open" to activate the FlipFlop mode. The lock
will remain engaged until the lock is actuated once again.
5. Save new lock.
ð"Save" saves the lock and takes you back to the matrix view.
ð"Save + copy" saves the lock and prepares a further lock with the
exact same properties.
2.2 Creating a key
1. Click on the add-key symbol (PLUS sign to the right of the "SAVE"
button).
2. Select a key type, e.g. "Transponder".
3. Assign a name e.g. "Sam Sampleton"
4. Optional: Assign validity.
ð"Valid from": Define a date from which the authorization is to be
granted for a key in the lock system.
ð"Valid to" Define a date up to which the authorization is to be
granted for a key in the lock system.
5. Save new key.
ð"Save" saves the key and takes you back to the matrix view.
ð"Save + copy" saves the key and prepares a further key with the
exact same properties.
2.3 Assign authorization and save
In the matrix view, you can assign or withdraw authorizations.
– Authorizing a key for a lock: Click on the empty field in the intersection
of the key and the lock to enable it.

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SimonsVoss 2 | Basic functions
– Withdrawing an authorization of a key from the lock: Click on the
respective cross in the intersection of the key and the lock to remove it.
NOTICE Changes are shown with a yellow border. These changes must be saved
(applied) before programming by pressing the "SAVE" button!
NOTICE All changes and authorizations of the components must be programmed
with the programming app before they actually come into effect.
2.4 Assigning a time plan
This additional function is optional. You are not required to make use of it.
There are basically two types of time plans:
– Week plan: Individual time intervals can be assigned to each day of the
week. EXAMPLE: The housekeeper only has access on certain days
and at certain times - e.g. Mondays 8 a.m. to noon and Thursdays 1
p.m. to 3.30 p.m.
– Day plan: A general time zone plan can be created for an entire week.
EXAMPLE: Employee John Dorian has an authorization for locks from
Monday to Friday from 7 a.m. to 7 p.m.
Proceed as follows to assign a key to a time plan:
1. Click on the desired key in the matrix view.
2. Click on "time plan".
3. Select the type of time plan.
ðWeek plan: Select the day and "Create time interval". Several time
intervals can be created on various days.
ðDay plan: Click on "Exclude weekend" if the plan should only apply
from Monday to Friday. Then "Create time interval". Several time
intervals can be created.
4. "Save" saves the key and takes you back to the matrix view.
NOTICE If a time interval extends past midnight, two time intervals have to be cre-
ated: one time interface from "time before midnight to midnight" and one
"Midnight to the time after midnight".
2.5 Programming components
The programming app has to be downloaded and installed once. Plus the
user name and password have to be entered again. For programming, the
USB config device has to be connected to the USB port of the computer.

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SimonsVoss 2 | Basic functions
This is pointed out as soon as you click on Menu/Programming. The
message that appears now contains a direct download link. Install the
programming app. You need administrator rights to install the programming
app.
Proceed as follows to start the programming app from the MobileKey web
application and to perform the individual programming tasks:
Start the programming app via Menu/Programming and perform all tasks
shown to you.
2.6 Resetting components
Components can be easily reset. They are then in the unprogrammed
storage mode.
1. Click on the respective component.
2. Select the "Delete" option.
3. Start the programming app via Menu/Programming and perform all
tasks.
ðOnce you have successfully completed programming, the
components are also deleted in the locking plan.
2.7 Exporting access event logging
Every time a key is used, the event is logged in the lock. Proceed as
follows to view the access event log:
1. Click on the desired programmed lock in the matrix view.
2. Select "Access event log".
3. Change the period of the access event log if necessary.
4. Click "Export log".
ðThe command "Export access event log" is sent as a task to the
programming app.
5. Start the programming app via Menu/Programming and perform the
task.
6. Close the programming app
7. Select "Show log".

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SimonsVoss 3 | Problem solution
3 Problem solution
The following contains help with potential routine problems.
3.1 Problems with keys (transponders)
Keys and transponders can be lost, damaged or stolen. With all scenarios
the old key is deleted in the locking plan and a replacement key has to be
created. For security reasons, the authorizations for the deleted key have to
be deleted in all locks. This is done by reprogramming all locks.
The following procedure replaces a "no longer existent" or defective key
with a new one.
1. Search for the affected key in the locking plan and withdraw all
authorizations for the locks. Save changes.
2. Click on the key in the locking plan and press "Delete".
ðThe key is earmarked for resetting. This task is processed later in
the programming app.
3. If a key is lost, stolen or defective: Click on the key in the locking plan
and press "Force deletion".
ðThe key is now deleted from the locking plan; however it is not yet
blocked in the lock.
4. Optional: Create a new key, set authorization and save.
5. Start the programming app via Menu/Programming and perform all
tasks.
ðThe following programming tasks can be expected: Remove the
authorizations of the deleted key in all locks and optionally authorize
a new key for the locks.
NOTICE Caution! A stolen key remains authorized in the lock system until all author-
izations have been removed and the locks have been reprogrammed!
NOTICE Please note: If you lose a key, for safety reasons please reprogram all
locks anew!
3.2 Problems with locks (e.g. locking cylinders)
Locks and locking cylinders can become defective under certain
circumstances. First change the batteries of the lock and try to reprogram it.
If it still doesn't work properly, it will have to be exchanged.
If you need a lock with other properties, it can simply be replaced.
Proceed as follows to exchange a lock:
1. Remove the affected lock from the door.

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SimonsVoss 3 | Problem solution
ðIt may be difficult to remove a lock from a locked door. If necessary,
consult the specialist dealer who installed your SimonsVoss
products.
2. Click on the lock in the locking plan and press "Delete".
ðThe lock is earmarked for resetting. This task is processed later in
the programming app.
3. In the case of a defective lock: Click on the lock and select "Force
delete".
ðThe lock is irrevocably deleted from the locking plan.
4. Create a new lock, assign authorizations and save.
5. Start the programming app via Menu/Programming and perform all
tasks.
3.3 Resetting or reusing deleted components
If you have deleted a SimonsVoss component (e.g. a key or a lock) from
the lock system without having reset it properly beforehand, it can be put to
further use nevertheless:
1. Set up the respective component (e.g. key or transponder) in the
locking plan.
2. Start the programming app via Menu/Programming and perform all
tasks.
ðAn error message appears during the first attempt to reprogram the
component.
3. Perform the task again.
ðThe component is now reprogrammed.
Always reset components properly to avoid this problem!
3.4 Reading components
You can read out all MobileKey components to subsequently find out what
their intended purpose is. This may e.g. be important if you find a key (e.g.
a transponder) that you cannot assign to any user.
How to quickly read out MobileKey components:
1. Start the programming app via Menu/Programming.
2. Click on the button "Read-out".
3. Select the components that you would like to read out.
The feedback shows you e.g. the name of the key (e.g. Sam Sampleton) or
whether a MobileKey components is in unprogrammed storage mode.

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SimonsVoss 4 | Declaration of Conformity
4 Declaration of Conformity
You can access documents such as declarations of conformity and other
certificates online at www.simons-voss.com.

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SimonsVoss 5 | Help & Contact
5 Help & Contact
Instruction manuals You will find detailed information on operation and configuration
online on our homepage at
www.simons-voss.de
in INFOCENTER > DOWNLOADS
Hotline The SimonsVoss service hotline is available to help you on +49 (0) 89
99 228 333
Email Would you prefer to send us an email?
[email protected]
FAQs You will find information and help for SimonsVoss products in the
FAQ section
www.simons-voss.de
in INFO CENTRE > FAQ SECTION
SimonsVoss Technologies GmbH
Feringastrasse 4
85774 Unterföhring
Germany