Simons Voss Technologies MobileKey User manual

MobileKey
Manual
23.03.2020

Contents
1 Introduction .................................................................................................................................................4
1.1 System requirements..................................................................................................................................... 5
1.1.1 Locking system management ................................................................................................. 5
1.1.2 Programming.................................................................................................................................... 6
2 General safety instructions.....................................................................................................................8
3 Product-specific safety instructions...................................................................................................13
4 The matrix .................................................................................................................................................. 14
5 Basic functions ......................................................................................................................................... 18
5.1 Creating a lock................................................................................................................................................. 18
5.2 Add key............................................................................................................................................................... 20
5.3 Add PIN code keypad....................................................................................................................................21
5.4 Issue authorisation and save....................................................................................................................22
5.5 Assign time plan .............................................................................................................................................23
5.6 Programming components....................................................................................................................... 27
5.6.1 IMPORTANT: Programming on a Windows device.....................................................28
5.6.2 IMPORTANT: Programming on an Android device......................................................28
5.6.3 IMPORTANT: Programming on a macOS device.........................................................28
5.7 Resetting components............................................................................................................................... 29
5.8 Forced component deletion.................................................................................................................... 29
5.9 Exporting the component list..................................................................................................................30
5.10 Read access event log.................................................................................................................................33
5.11 Changing the colour scheme .................................................................................................................. 35
6 MobileKey online upgrade.....................................................................................................................37
6.1 SmartBridges ...................................................................................................................................................37
6.1.1 Setting up SmartBridges ......................................................................................................... 38
6.1.2 Setting up SmartBridges ......................................................................................................... 39
6.1.3 Deleting SmartBridge................................................................................................................ 40
6.2 Creating a lock with online upgrade ..................................................................................................... 41
6.3 Deleting a lock with online upgrade..................................................................................................... 43
6.4 Adding a PIN code keypad with online upgrade............................................................................ 44
6.5 Deleting a PIN code keypad with online upgrade ......................................................................... 45
6.6 Configure network ........................................................................................................................................46
6.7 Programming of components with online upgrade.....................................................................46
6.8 Disconnecting components with online upgrade .........................................................................48
6.9 Carrying out remote opening...................................................................................................................48
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6.10 Key4Friends .....................................................................................................................................................49
6.10.1 Sharing keys ................................................................................................................................... 50
6.10.2 Managing keys ................................................................................................................................51
6.11 DoorMonitoring locking device - displayed locking statuses ...................................................52
7 Event management................................................................................................................................ 55
7.1 Creating rules .................................................................................................................................................. 56
7.2 Important information................................................................................................................................ 58
8 Settings ...................................................................................................................................................... 59
9 Fault rectification..................................................................................................................................... 61
9.1 Key lost, damaged or stolen..................................................................................................................... 61
9.2 Defective lock ................................................................................................................................................. 63
9.3 Reset or re-use deleted components.................................................................................................64
9.4 Read components........................................................................................................................................64
9.5 SmartBridge does not work..................................................................................................................... 65
9.6 PIN code keypad with online upgrade does not work .................................................................67
9.7 Lock with online upgrade does not work ...........................................................................................67
9.8 Network error ...................................................................................................................................................67
9.9 Manual resetting of LockNodes..............................................................................................................67
10 Maintenance, cleaning and disinfection.......................................................................................... 69
11 MobileKey apps ........................................................................................................................................70
12 Tips & Tricks ...............................................................................................................................................71
12.1 Link to the web app .......................................................................................................................................71
12.2 Using keys without the USB config device .........................................................................................71
12.3 Setting the language.....................................................................................................................................71
13 Help and other information ..................................................................................................................73
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1 Introduction
MobileKey is a separate product category for small locking systems. You
can administer up to 100 keys
(transponders) and 20 locking devices
(locking cylinders and SmartRelays) .
NOTE
The locking plan is managed using the MobileKey web application only.
You can access the application at
www.my-mobilekey.com . Just click on
"Login web app" to access the application directly. Here, you simply create
a free user account to work with MobileKey.
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1.1 System requirements
1.1.1 Locking system management
The locking plan can be displayed and edited using any standard browser,
irrespective of the platform. Basically, no special hardware is required,
although the terminal device should support the latest version of one of the
following browsers:
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Microsoft Internet Explorer
Mozilla Firefox
Google Chrome
Apple Safari
Opera
You also need to have a permanent internet connection at all times. A
high-speed Internet access is required to work without interruption.
1.1.2 Programming
You can programme the MobileKey locking components with the USB
config device with the following devices:
Windows device
Operating system: Windows Server 7, 8 or 10.
Hardware: USB port to connect the USB config device.
No special hardware configurations are required for programming.
The operating system must be stable and run free of errors.
The current version of Microsoft .NET Framework (at least Version
3.5) must be installed on the computer.
Follow the instructions on programming app installation to programme
the MobileKey locking components.
Android device
You need to install the programming app from the Google Play Store
to use the MobileKey app.
Changes to the locking plan are made in the browser, such as the
MobileKey web app.
The USB config device can be connected directly to the Android
device or using an OTG cable available separately.
The Android device must support the OTG function in such a case. If
you are not sure whether your Android device supports OTG or not,
you can use a suitable app from Google Play to check this function.
Search for "OTG check", for example.
Important: Such apps have nothing to do with SimonsVoss
Technologies GmbH. We therefore accept no liability for any
damages or problems caused by such apps.
Use the MobileKey web app to launch the MobileKey app to
programme the MobileKey locking components.
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macOS device
Operating system: OS X 10.11 El Capitan or higher
Hardware: USB port to connect the USB config device.
No special hardware configurations are required for programming.
The operating system must be stable and run free of errors.
Optional: Online via SmartBridge
Locking devices can also be programmed online with a USB config
device. See
Programming of components with online upgrade [}46] .
In this particular case, only the transponders need to be programmed
with the aid of the USB config device.
Tip:
If there should be no Windows or Android devices available for
programming new keys, it is recommended to programme additional
transponders as a reserve. These can then be assigned to networked
online locks at a later stage. See Using keys without the USB config
device [}71] for more information.
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2 General safety instructions
Signal word (ANSI Z535.6) Possible immediate effects of non-
compliance
DANGER Death or serious injury (likely)
WARNING Death or serious injury (possible, but
unlikely)
CAUTION Minor injury
IMPORTANT Property damage or malfunction
NOTE Low or none
WARNING
Blocked access
Access through a door may stay blocked due to incorrectly fitted and/or in-
correctly programmed components. SimonsVoss Technologies GmbH is
not liable for the consequences of blocked access such as access to in-
jured or endangered persons, material damage or other damage!
WARNING
Blocked access through manipulation of the product
If you change the product on your own, malfunctions can occur and access
through a door can be blocked.
Modify the product only when needed and only in the manner described
in the documentation.
CAUTION
Fire hazard posed by batteries
The batteries used may pose a fire or burn hazard if handled incorrectly.
1. Do not try to charge, open, heat or burn the batteries.
2. Do not short-circuit the batteries.
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IMPORTANT
Damage resulting from electrostatic discharge (ESD)
This product contains electronic components that may be damaged by
electrostatic discharges.
1. Use ESD-compliant working materials (e.g. Grounding strap).
2. Ground yourself before carrying out any work that could bring you into
contact with the electronics. For this purpose, touch earthed metallic
surfaces (e.g. door frames, water pipes or heating valves).
IMPORTANT
Damage resulting from liquids
This product contains electronic components that may be damaged by li-
quids of any kind.
Keep liquids away from the electronics.
IMPORTANT
Damage resulting from aggressive cleaning agents
The surface of this product may be damaged as a result of the use of un-
suitable cleaning agents.
Only use cleaning agents that are suitable for plastic or metal surfaces.
IMPORTANT
Damage as a result of mechanical impact
This product contains electronic components that may be damaged by
mechanical impacts of any kind.
1. Avoid touching the electronics.
2. Avoid other mechanical influences on the electronics.
IMPORTANT
Damage as a result of overcurrent or overvoltage
This product contains electronic components that may be damaged by ex-
cessive current or voltage.
Do not exceed the maximum permissible voltages and/or currents.
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IMPORTANT
Damage due to polarity reversal
This product contains electronic components that may be damaged by re-
verse polarity of the power source.
Do not reverse the polarity of the voltage source (batteries or mains
adapters).
IMPORTANT
Failure of operation due to different discharged batteries
This product uses one or more batteries for power supply. The batteries are
discharged at approximately the same rate.
Always replace all batteries at the same time.
IMPORTANT
Operational malfunction due to radio interference
This product may be affected by electromagnetic or magnetic interference.
Do not mount or place the product directly next to devices that could
cause electromagnetic or magnetic interference (switching power
supplies!).
IMPORTANT
Communication interference due to metallic surfaces
This product communicates wirelessly. Metallic surfaces can greatly re-
duce the range of the product.
Do not mount or place the product on or near metallic surfaces.
NOTE
Intended use
SimonsVoss-products are designed exclusively for opening and closing
doors and similar objects.
Do not use SimonsVoss products for any other purposes.
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NOTE
Battery contact malfunction due to grease film
When touching batteries, leave a thin film of skin grease on the batteries.
This film deteriorates the contact between the electronics and the batter-
ies.
1. Do not touch the contacts of the new batteries with your hands.
2. Use clean and grease-free gloves.
NOTE
Dispose of the batteries as per local and country-specific regulations.
NOTE
Function error due to poor battery contact
If the contact surface to the battery is too small, then the battery connec-
tion may not create a stable connection to the battery.
Only use batteries that are approved by SimonsVoss.
NOTE
Qualifications required
The installation and commissioning requires specialized knowledge.
Only trained personnel may install and commission the product.
NOTE
Modifications or further technical developments cannot be excluded and
may be implemented without notice.
NOTE
The German language version is the original instruction manual. Other lan-
guages (drafting in the contract language) are translations of the original
instructions.
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NOTE
Read and follow all installation, installation, and commissioning instruc-
tions. Pass these instructions and any maintenance instructions to the user.
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3 Product-specific safety instructions
NOTE
All options in the online extension require a correctly configured MobileKey
radio network. You can only perform any of the online functions if a stable
Internet connection and power supply are guaranteed.
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4 The matrix
The matrix provides a clearly arranged view of the entire locking system.
This view is thus the centre point for all functions. All keys (e.g.
transponders) are displayed horizontally and all locking devices (e.g.
locking cylinders) vertically. Important menus can be called via the
interfaces Search , Events and .
Different systems are used to keep the matrix as straightforward as
possible.
Authorisations
Icon Description
Authorisation cross: New
Authorisation has been configured,
but not programmed yet.
Authorisation cross: Set
The authorisation has been set and
is active.
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Icon Description
Authorisation cross: Remove
Authorisation has been configured,
but not programmed yet.
Authorisation cross: No authorisa-
tion
If none of the previous three crosses
are displayed, there is currently no
authorisation at this position.
Locking devices & keys
Icon Description
Locking device: Locking device
This component is either a locking
device or a locking cylinder.
An additional radio symbol in the
lower left corner indicates that an
online extension is available.
Locking device: SmartRelay
This component is a SmartRelay.
An additional radio symbol in the
lower left corner indicates that an
online extension is available.
Key: Transponder
This component is a transponder.
Key: PIN code keypad
This component is a PIN code
keypad.
An additional radio symbol in the
lower left corner indicates that an
online extension is available.
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Search function
Call of further functions
You can also call up other functions from the matrix view.
Icon Description
Search
Click on the Search to call up a
search function. It finds:
Locks (lock cylinder or
SmartRelay, see
Creating a lock
[}18] )
Key (transponder, see Add key
[}20] )
Key4Friends (see Key4Friends
[}49] )
You can then access and edit the
entries found.
Events
You can set whether you want to be
notified of certain events. If a notific-
ation exists for you, this is displayed
here (see
Event management
[}55] ).
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Icon Description
Menu
You can access all MobileKey func-
tions here (see
Basic functions
[}18] and MobileKey online up-
grade [}37] ):
 Matrix
 Components
 Network
 Manage Key4Friends
 Settings
 Programming
 Change theme
 View Help
 Manage account
 Log off
Using a quick launch bar on the right
side of the matrix view, you can also
access the following functions
without a menu to save time:
 Matrix
 Components
 Network
 Manage Key4Friends
 Settings
 Programming
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5 Basic functions
A setup wizard will appear the first time that you log on to a MobileKey
account, making it easy to configure. This wizard will help you to add
locking devices and keys quickly and conveniently.
5.1 Creating a lock
üMatrix screen open
1. Click on the Add lock icon (beneath the SAVE button).
2. Select the lock type, e.g. "CYLINDER" for a normal locking cylinder.
3. Assign a name, e.g. front door.
4. Select one of the options: Opening duration in seconds or Per-
mantently open.
9If you have selected Permantently open the lock will remain
engaged ready for use until it is actuated again with a key or by
remote opening.
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CAUTION
Security risk with permanent opening
A door which is permanently open may pose a security risk. SimonsVoss
Technologies GmbH therefore recommends limiting the opening time in-
terval.
5. If you want to create another lock, select the checkbox Create an-
other.
9With this checkbox you stay in this view after saving and can
immediately create another lock.
6. Click on the button SAVE .
9The lock is created.
NOTE
Extended network settings are shown first if at least one SmartBridge has
been added and configured. Further online options, such as the interval for
"Door left open", are visible once the DM locking devices have been pro-
grammed for the first time.
NOTE
In the case of SmartRelay 2, it is possible to invert the output (relay con-
tact), but you need to add and programme a SmartRelay first. The "OUT-
PUT CONFIGURATION" setting will then be visible with the "Invert output"
option in the SmartRelay properties. If you activate this option, the
SmartRelay needs to be reprogrammed.
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5.2 Add key
üMatrix screen open
1. Click on the Add Key icon (next to the SAVE button).
9The context menu opens.
2. Select the key type TRANSPONDER .
3. Assign a name, e.g. "John Smith".
4. Specify the validity if necessary.
9"Valid from": From this date, the key is authorised in the locking
system.
9"Valid to": From this date, the key is no longer authorised in the
locking system.
5. If you want to create another key (transponder), select the checkbox
Create another.
6. Click on the button SAVE .
9The key is added.
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