SKUTCH BA-1000-A User manual

209 Kenroy Lane, Suite 9
Roseville, California 95678
916-786-6186
http://www.skutchelectronics.com
BA-1000-A
Office Communication
System
Operation Manual
Version 1.15
NOTE: This manual is designed for operating the system with the factory
default settings and the most common operating modes; for more detailed
information, you can view the PDF version of the Technical Reference
Manual from our websit at http://www.skutchelectronics.com/manuals.htm
or copy it from the ZIP cartridge, that came with the system, as
\MANUAL\BA-1000-A.PDF

Version 1.15 Page 2
BA-1000-A Quick Start Guide V1.15
Record an Outgoing Message
1- Connect the Microphone to the Mic jack on the rear of
the BA1000A.
2- Press ~
3- Press and "Hold Down" 5
4- When "BEEP" stops, immediately start dictating your
new Outgoing message. Release 5when finished.
5- Unplug the Microphone. That's it!
Sample Message: "ABC Productions! I'm sorry but we
are not available to answer your call at this time. If you
need immediate assistance, please leave your message
then dial 8 on your telephone and we will return your
call very shortly. Thank you."
Test your Outgoing Message
1- Press ~.
2- Press and HOLD DOWN 6until unit BEEPS. Then
release.
Note: To turn the volume UP, tap 9several times.
Tapping 7turns the volume DOWN.
Local Programming of
Notification Numbers
1- Press ~, wait for BEEP. Wait 5 seconds.
2- Press 123.
3- Wait 5 seconds, press #.
For this example we are entering a home phone number,
then a pager phone number.
786-6100 (Home)
343-2234 (Pager) Pager to display 1234.
4- Press: 137866100#. Wait
for BEEP.
5- Press: 113432234*2
1234*4#. Wait for BEEP.
6- Press ~.
The Special Codes for dialing are:
*00 = Next digit will be dialed for 5 sec.
*0x =Variable Pause where x = sec 1-9
*1= Return Dial Tone Detect
*2 = Wait for five Seconds of Silence
*3 = Dial Touch Tone STAR
*4 = Dial Touch Tone POUND
*5 = Change to TONE Dial mode.
*6 = Perform a Hook Flash.
Set to Auto Answer
1- Press ~.
2- Press and HOLD DOWN *until you hear a BEEP,
then release. To EXIT to IDLE mode, press ~.
Local Playback
1- Press ~, wait for BEEP!
2- Press and HOLD DOWN 4 until unit BEEPS, then
release.
Remote Playback
1- Call BA1000 from a touch tone telephone.
2- During the message, press: *1234#.
The system will playback URGENT messages first. When
it is finished, it will BEEP 3 TIMES if there are other
messages on the system. To hear the other messages press
0within 4 seconds.
•Remote Programming of Notification
Numbers
1- Call BA1000 from a touch tone telephone.
2- During the message, press: *0506#
1.
To exit, press **.
•Remote Outgoing Message Record
1- Call BA1000 from a touch tone telephone.
2- During the message, press: *0506#
5.
After BEEP, start dictating new Message. Press *to
end. (Must be at least 5 sec long).
To exit, press *.
•Remote Group Number
Programming
1- Call BA1000 from a touch tone telephone.
2- During the message, press: *0506#
8.
To exit, press *.

Version 1.15 Page 3
Table Of Content
BA-1000-A QUICK START GUIDE
V1.15 ...................................................... 2
Record an Outgoing Message.................. 2
Test your Outgoing Message................... 2
Local Programming of Notification
Numbers................................................... 2
Set to Auto Answer.................................. 2
Local Playback......................................... 2
Remote Playback ..................................... 2
•Remote Programming of Notification
Numbers.......................................................... 2
•Remote Outgoing Message Record.............. 2
•Remote Group Number Programming ......... 2
TABLE OF CONTENT ....................... 3
SYSTEM OVERVIEW........................ 5
!Save Your Packing............................ 5
!System Features ................................ 5
Easy to use ............................................... 5
Digitized Audio ....................................... 5
Variable Size Outgoing Message............. 5
Three Hours of Messages ........................ 5
Time Stamp.............................................. 5
Three Counters......................................... 6
Simple Playback ...................................... 6
Playback Features .................................... 6
4 Selectable Urgent Call Modes .............. 6
•0 - EVERY VOICE MESSAGE .................. 6
•1 – TONE..................................................... 6
•2 – GROUP .................................................. 6
•3 – CYCLE................................................... 6
Voice Confirmation ................................. 6
Dialing Sequence Reset ........................... 6
Remote Control Features ......................... 6
Power Fail Friendly ................................. 7
Other Features.......................................... 7
INSTALLATION ................................. 7
!Location ............................................. 7
!Power.................................................. 7
!Phone Connection ............................. 7
!Business Telephones ......................... 7
!Single Line Phones............................ 7
!Order A Phone Jack ......................... 7
POWER UP...........................................8
CHANGE THE TIME..........................8
RECORD OUTGOING MESSAGE...8
Sample Outgoing Message ...................... 8
TEST OUTGOING MESSAGE..........8
LOCALLY PROGRAM
NOTIFICATION PHONE NUMBERS
.................................................................8
SET TO AUTO ANSWER...................9
!Disable All Paging............................. 9
LOCAL PLAYBACK...........................9
REMOTE PLAYBACK .......................9
REMOTELY PROGRAM
NOTIFICATION PHONE NUMBERS
.................................................................9
REMOTELY RECORD OUTGOING
MESSAGE.............................................9
Sample Outgoing Message .................... 10
REMOTE GROUP NUMBER
PROGRAMMING..............................10
REMOTE CHANGE BETWEEN
IDLE & ANSWER MODES..............10
SUPPORT............................................10
!Audio Quality Problems................. 10
!CODEC Initialize Error................. 10
CODEC 2 error...................................... 10
CODEC 1 error...................................... 11
!Customer Support........................... 11
!Warranty Repair............................. 11
!Non-Warranty Repair .................... 11
!Service Warranty............................ 11

Version 1.15 Page 4
1 YEAR LIMITED WARRANTY ....12

Version 1.15 Page 5
System Overview
How many times have you lost business
because you were not available when your customer
needed you? The BA-1000-A allows you to keep in
touch with your customers no matter where you are.
You can leave your office knowing that, while
you're out, you will be immediately notified if your
customers need you, so you can respond quickly.
Best of all, the BA-1000-A works 24 hours a day.
Just think of the extra freedom you can enjoy
knowing that, no matter where you go, your
customers can always reach you when they need
you.
The BA-1000-A is the ultimate answering
system. It answers all of your calls, plays out your
own prerecorded message, records your customers
messages, and determines if the call is urgent. If the
BA-1000-A detects the call as urgent, it will
immediately hang up and start searching for you. It
will call you at home, if not there it will call you on
your cell phone, then on your pager. If it can't locate
you it can be programmed to call your business
partner at home, then on his cell phone. The BA-
1000-A will keep calling until the urgent message is
retrieved or until it has called all of the numbers 20
times each, whichever comes first. Once the system
contacts you, it says; "I have an urgent message
from your office. Enter the access code". Once
you enter the access code, the BA-1000-A will play
the urgent message to you. Once the urgent message
is received, you call your customer and the cycle is
complete.
If you are wearing a pager, you will receive a
BEEP indicating that an important message is
waiting on your BA-1000-A machine. You then
simply call your system, enter the access code, and
retrieve your messages over the phone. The BA-
1000-A will automatically reset when you access
your messages. If you happen to miss an alert call
because you are in a bad reception area, don't worry;
the BA-1000-A will automatically re-dial all of the
numbers 20 times before it resets. With the BA-
1000-A you will be able to return customer calls
within as little as two minutes.
NOTE: These instructions are written for
the DEFAULT setup parameters in the BA-1000-
A. The setup mode allows many of the features of
the BA-1000-A to be customized for your specific
application, which will alter the operation of the
system. See SETUP mode for more information.
!
Save Your Packing
You MUST save ALL packing material
supplied with this unit. If the system must be sent in
for any reason and you do not use the supplied
packing material, you WILL be charged for the
replacement of this material. This packing material
has been designed to give the system maximum
protection during the shipping process.
While every precaution has been taken in
preparation of this OPERATION MANUAL, the
manufacturer does not assume any liability for errors
or omissions. The manufacturer reserves the right to
make changes in the specifications of this unit at any
time without notice.
!
System Features
Easy to use
Single button controls and voice instructions in
remote playback.
Digitized Audio
Fully Digitized audio for both Incoming and
Outgoing audio. The messages are stored on a
standard ZIP 100 disk. These disks are readily
available at all stores that carry computer supplies.
Variable Size Outgoing Message
The BA-1000A allows variable outgoing
messages to be recorded from 4 seconds to 3 hours
in length.
Three Hours of Messages
Can hold up to three hours of audio messages.
Optionally can be expanded to over eight hours with
a ZIP 250 drive.
Time Stamp
The Date and Time stamp displays the date and
time that each call was received during local
playback. In remote playback, Date and Time are
transmitted in voice.

Version 1.15 Page 6
Three Counters
New Message Counter, Saved Message Counter
and a hidden Grand Total Counter.
Simple Playback
Single button local Playback for new messages.
Playback Features
Skip, Save, Erase, and Re-play, allows fast
efficient playback of messages, both locally and
remotely. Auto Stop between each message
provides needed time to make necessary notes. Last
message audio prompt for easy identification of last
message.
4 Selectable Urgent Call Modes
Selectable URGENT CALL MODES allow
immediate notification of ONLY your calls that
need immediate attention. The BA-1000-A can call
you on your home phone, your cell phone or even on
your pager. The BA-1000-A is persistent. It knows
that you need to be notified and it keeps working
until the message is retrieved. The unit has
adjustable redials and adjustable time between calls.
•0 - EVERY VOICE MESSAGE
The BA-1000-A will notify you if any valid
voice message is left. It will not notify you if no
message is left. The minimum length that the
message must be is user programmable from 1 to 60
seconds.
•1 – TONE
In this mode, the BA-1000-A will only notify
you if the caller presses a touch tone EIGHT
anytime during his/her message. This way the caller
can determine if the call requires immediate
attention or not.
•2 – GROUP
In this mode, the calling party can press a single
touch tone from 1
11
1-4
44
4. This allows the user to
select any one out of four different groups. If the
caller dials 8
88
8, then the group defined by the
START GROUP parameter, in SETUP mode, will
determine the group to be alerted. An example
would be: "Dial one for Sales, Two for Service, or
three Shipping". The BA-1000-A can store up to
four different notification telephone numbers for
each group.
•3 – CYCLE
This mode works the same as the TONE mode,
except that the starting alert notification number is
controlled by the START GROUP parameter, in the
SETUP mode.
Voice Confirmation
When the BA-1000-A has detected an urgent
call, it will confirm the URGENT CALL, to the
calling party, by saying: "You'll be called as soon
as possible. Please hang up now".
Dialing Sequence Reset
The BA-1000-A can be set up to keep calling
you until the URGENT MESSAGE has been
received. When the BA-1000-A calls you at home
or on your cell phone, it will wait until the phone is
answered, then it will play the following message:
"I have an URGENT message from your office.
Enter the ACCESS CODE." When the access code
is entered, the message will be played back and the
dialing sequence will be reset.
If the BA-1000-A is calling your pager, it will
notify you by displaying a pre-programmed, user
selectable number. In this case the user must call the
BA-1000-A and, during the announcement, enter the
access code. The URGENT message will be played
back, once the ACCESS code is entered, and the
dialing sequence is reset.
Remote Control Features
"Verbal Message Counter.
"Automatic Message Playback with verbal
Date and Time Stamp.
"User controllable functions: Message
Skip, Repeat, Save, Erase, and auto
Pause between messages.
"Programmable 4 digit access code
(Changeable Locally Only).
"Remote Outgoing Message recording and
playback.
"Remote Notification Number
programming, enabling or disabling.
"Remote START GROUP programming.
"Change between Idle and Answer modes.

Version 1.15 Page 7
Power Fail Friendly
If the power fails, the BA-1000-A will
remember its exact mode. So, when power is
restored, the BA-1000-A will resume where it left
off; whether dialing or waiting for calls to come in.
Other Features
"Programmable Ring Delay from 1 to 12,
or Toll Saver mode.
"Announce ONLY Mode.
"Voice Controlled Recording.
"Maximum Record Time Limit, adjustable
from 10 seconds to 4 minutes, or
unlimited.
"CPC Disconnect (ON/OFF).
"Dial Tone disconnect (ON/OFF)
"Auto Disconnect on Local Pick Up, the
unit automatically disconnects when you
pick up a local phone.
"Disk FULL message. A special message
plays when the BA-1000-A runs out of
message storage space: "System full
please try again later".
"Four digit user programmable ACCESS
code.
"Automatic clock control can be set to let
the unit turn itself on during non-
business hours.
"Sixteen, 32 digit, notification phone
numbers can be user programmed.
Installation
!
Location
When selecting a location for the system, the
following conditions MUST be avoided:
Temperatures above 95°F.
Temperatures below 65°F.
Carpeted areas that produce Static Electricity.
High dust/tobacco smoke areas.
Exposure to direct sunlight.
The SYSTEM and the POWER CUBE should
be located in a well ventilated area.
!
Power
The SYSTEM can be used on a three-prong
grounded 110VAC power outlet. This is needed for
proper protection of the unit's circuitry. Power
circuits that are used for any heavy equipment such
as large freezers, blowers, heaters, copiers, or any
electrical equipment that contains large motors,
should be avoided. Heavy electrical equipment can
cause power glitches over the power line which
could interfere with the operation of the system. If
your power lines are excessively noisy a power filter
MIGHT solve the problem.
!
Phone Connection
The system's telephone line requirements are
the same as a standard telephone. Its connection to
the telephone line is the same as any NORMAL
single line telephone that you could buy at any
department store.
!
Business Telephones
This system is not compatible with modular
jacks used for multi-line ELECTRONIC PHONE
SYSTEMS. To connect the SYSTEM to this type of
phone system, an RJ-11 jack must be ordered from
your local telephone company. It should be noted
that when the BA-1000-A is used, the line indicator
lights on the phone system will not show the line as
being used.
!
Single Line Phones
If you have a single line phone it is probably
connected to a small modular jack. Simply unplug
the phone and plug the system in. If you wish to
have both the phone and the system connected at the
same time you can plug the phone into the PHONE
jack on the back of the BA-1000-A.
!
Order A Phone Jack
If you need to order a jack from the telephone
company, you will need the following information:
FCC No: AP494N-64812-MA-E
RINGER EQ.:0.0B
USOC No (Jack type) RJ-11, RJ-12, or RJ-13
(See telephone connection)

Version 1.15 Page 8
Power Up
To power the unit up;
1) Make sure that the Microphone is disconnected
from the BA-1000-A.
2) Connect the supplied POWER ADAPTER to the
POWER jack on the rear panel of the BA-1000-
A. This MUST be done before the POWER
ADAPTER is connected to 115VAC power.
3) Now connect the POWER ADAPTER to a
115VAC 60Hz power outlet.
Change the Time
To change the current time and/or date, do the
following:
Press: ~
~~
~.
Wait 5 seconds.
Enter:
8 8 8
8 8 88 8 8
8 8 8
Wait 5 seconds.
Press: 1
11
1.
Enter the day of the week, then #
##
#; example:
1
11
1= Sunday, 2
22
2= Monday, etc.
Enter the new date then #
##
#.
Enter the current time then #
##
#; you change
between a.m. and p.m. with the *
**
*. Example: 1:32
is 0132#
0132#0132#
0132#.
Wait 5 seconds then press ~
~~
~.
Record Outgoing
Message
Plug microphone into MIC IN jack.
Press: ~
~~
~.
Now press and HOLD DOWN: 5
55
5.
For BEST audio quality, hold the microphone 3
inches away from your mouth; when tone stops,
immediately dictate your message.
When finished, release the 5
55
5to hear the
message.
Unplug the microphone.
Sample Outgoing Message
"ABC Productions! I'm sorry but we are not
available to answer your call at this time. If you
need immediate assistance, please leave your
message then dial
8
88
8
on your telephone and we
will return your call very shortly. Thank you."
Test Outgoing
Message
Press: ~
~~
~.
Press and HOLD DOWN the 6
66
6until the unit
Beeps.
Release the 6
66
6to hear the message.
Locally Program
Notification
Phone Numbers
Press: ~
~~
~.
Wait 5 seconds.
Enter:
1 2 3
1 2 31 2 3
1 2 3
Wait 5 seconds.
Press: #
##
#.
For this example we are entering a home phone
number, then a pager phone number.

Version 1.15 Page 9
786-6100 (Home)
343-2234 (Pager) - Pager to display 1234.
Enter:
13 7866100 #
13 7866100 #13 7866100 #
13 7866100 #
Wait for the Beep then enter:
11 3432234
11 343223411 3432234
11 3432234
*21234 #
*21234 #*21234 #
*21234 #
Wait for the Beep then press ~
~~
~.
Set to Auto
Answer
Press: ~
~~
~.
Press and HOLD DOWN the *
**
*until the unit
Beeps, then release.
!
Disable All Paging
You can temporarily disable all paging, while
in Auto Mode. The * changes between paging
on/off.
Press: *
**
*one time.
Local Playback
Press: ~
~~
~.
Press and HOLD DOWN 4
44
4until you hear a
Beep, then release.
Remote Playback
Call the BA-1000-A from a Touch Tone
telephone.
After the message starts to play, enter:
*1234#
*1234#*1234#
*1234#
The system will play back the Urgent
messages. When finished, if you have more
messages on the system, it will Beep 3times; now
enter a 0
00
0within 4 seconds to hear these messages.
Remotely
Program
Notification
Phone Numbers
Call the BA-1000-A from a Touch Tone
telephone.
After the message starts to play, enter:
*0506#
*0506#*0506#
*0506#
Wait 1 seconds.
Press: 1
11
1
For this example we are entering a home phone
number, then a pager phone number.
786-6100 (Home)
343-2234 (Pager) - Pager to display 1234.
Enter:
13 7866100 #
13 7866100 #13 7866100 #
13 7866100 #
Wait for the Beep then enter:
11 3432234
11 343223411 3432234
11 3432234
*21234 #
*21234 #*21234 #
*21234 #
To exit, enter: **
****
**.
Remotely Record
Outgoing
Message
Call the BA-1000-A from a Touch Tone
telephone.

Version 1.15 Page 10
After the message starts to play, enter:
*0506#
*0506#*0506#
*0506#
Wait 1 seconds.
Press: 5
55
5
For BEST audio quality, hold the microphone 3
inches away from your mouth; when tone stops,
immediately dictate your message.
Press the *
**
*to end.
To exit, press *
**
*.
Sample Outgoing Message
"ABC Productions! I'm sorry but we are not
available to answer your call at this time. If you
need immediate assistance, please leave your
message then dial
8
88
8
on your telephone and we
will return your call very shortly. Thank you."
Remote Group
Number
Programming
Call the BA-1000-A from a Touch Tone
telephone.
After the message starts to play, enter:
*0506#
*0506#*0506#
*0506#
Wait 1 second.
Press: 8
88
8
Enter the new Group number.
To exit, press *
**
*.
Remote Change
Between Idle &
Answer Modes
Call the BA-1000-A from a Touch Tone
telephone. If the system is in Idle Mode, it will ring
10 times before answering.
After the message starts to play, enter:
*0506#
*0506#*0506#
*0506#
Wait 1 second.
Press: 0
00
0to change the state; first press
“Enables” (changes to Answer Mode), next press
“Disables” (changes to Idle Mode).
To exit, press *
**
*.
Support
!
Audio Quality Problems
If the audio quality of your outgoing messages
is poor, try the following:
"Hold the microphone so the head is at
about chin level, approximately 3 inches
from your chin.
"Speak your message in a loud clear voice.
"The audio quality through the speaker
will never be as good as through the
phone line; so have the system call some
other phone you can listen to (make sure
the volume on the system is all the way
down).
!
CODEC Initialize Error
When the system initially powers up, it must set
up the phone line and local audio circuits. During
this process, the following conditions may appear.
CODEC 2 error
If the following message appears:
CODEC Initialize
Error--> CODEC 2
Most likely the microphone is plugged into the
system. The microphone MUST be unplugged
whenever you are NOT recording, otherwise the
system will, on power failure, lock up on this
message. You can only correct this problem by
removing the microphone, unplugging power, then
reconnect power.

Version 1.15 Page 11
CODEC 1 error
If the following message appears:
CODEC Initialize
Error--> CODEC 1
Most likely some strange signal occurred on the
phone line while the system was powering up. You
can correct this problem by removing the phone line
cord, unplugging power, then reconnect power; after
the system is at Menu, you can reconnect the phone
line cord.
!
Customer Support
All operation or technical questions should be
directed to the Customer Support Center at 916-
786-6186, between 7:30 a.m and 4:30 p.m., Pacific
time.
Before calling the Customer Support Center,
we request that you have your system set up and
within arm’s reach of the telephone. This is
essential for accurate diagnosis of the problem. If
the Customer Support Center determines that the
unit must be sent in for repair, the following
procedures MUST be followed.
!
Warranty Repair
1) You MUST call the Customer Support Center
to report the problem the unit is experiencing
and to provide us with the return shipping
information and day time phone number.
1) Package the unit in the original box and packing
material. If you do not ship your unit with the
original packaging material you WILL be
charged for the replacement of this material.
2) You are responsible for all shipping costs to the
Customer Support Center.
3) The Customer Support Center will pay for
UPS Ground shipping back to the customer
ONLY during the first year of the warranty
period, and only if the destination is within the
USA. If the customer chooses any other form of
shipment, or is located outside of the USA, the
customer will incur all shipping charges.
!
Non-Warranty Repair
If your unit should require Non-warranty
service, follow these procedures:
1) Follow the WARRANTY REPAIRS procedures.
2) The customer will pay 100% of all shipping
charges to and from the Customer Support
Center.
3) The customer will be charged for the following:
A flat rate labor charge.
All parts replaced.
Shipping charges
4) All repairs must be prepaid with Visa, Master
Card, American Express, Cashiers Check or
Money Order.
!
Service Warranty
The Customer Support Center warrants all
repairs for a period of 90 days from the date of the
service invoice.

Version 1.15 Page 12
1 Year Limited Warranty
This SKUTCH PRODUCT is warranted against defects for a period of one (1)
year from the date of the original invoice; excluding the ZIP disk, which is
warranted for a period of 90 days from the date of the original invoice. Within this
period, we will repair it without charge for parts and labor. To obtain warranty
service the product must be returned, at the customer's expense, to SKUTCH
Electronics along with a copy of the original invoice. After the unit has been
repaired, SKUTCH will ship the PRODUCT back via UPS GROUND service at our
expense. If any other form of return shipment is requested, the customer will pay
for 100% of the shipping cost.
This Warranty does not apply if in the sole opinion of SKUTCH Electronics, the
PRODUCT has been damaged by lightning, or any other Acts of God, or by
accident, misuse, neglect, improper location (high dust or tobacco smoke prone
areas), improper packing, shipping, modification or servicing by other than an
authorized SKUTCH Service Center.
EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, THERE
ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR
MERCHANTABILITIES OR FITNESS FOR A PARTICULAR PURPOSE AND
IN NO EVENT SHALL SKUTCH ELECTRONICS BE LIABLE FOR LOSS OF
PROFITS OR BENEFITS, INDIRECT, SPECIAL, CONSEQUENTIAL OR
OTHER SIMILAR DAMAGES ARISING OUT OF ANY BREACH OF THIS
WARRANTY OR OTHERWISE.