Sky HD box User manual

Sky±HD User Guide
Welcome to our handy guide
designed to help you get the
most from your Sky+HD box.
Whether you need to make sure
you’re set up correctly, or simply
want to learn more about all the
great things your box can do, all
the information you need is right
here in one place.

Welcome to your new
Sky±HD box
An amazing piece of kit that offers you:
•All the functionality
of Sky±
•A choice of over 50 HD
channels, depending
on your Sky TV
subscription
•Up to 60 hours of
HD storage
•Follow this guide to find
out more about your
Sky±HD box

Overview page 4
Let’s get started page 9
Watching the TV you love page 17
Pausing and rewinding live TV page 27
Recording with Sky± page 29
Setting reminders for programmes page 40
Using your Planner page 41
TV On Demand page 48
Contents
Enjoying Sky Box Office entertainment page 56
Other services page 60
Get the most from Sky±HD page 63
Your Sky±HD box connections page 85
Green stuff page 90
For your safety page 94
Troubleshooting page 97
HD jargon buster page 107
Specifications page 108
1

Overview
About your Sky±HD box 5
Your Sky±HD box 6
Your Sky±HD remote 7
Complete overview of what’s on with Sky Guide 8
Let’s get started
Turning your Sky±HD box on and off 10
Your viewing card 11
Your Sky±HD remote and your TV 12
Changing the volume 13
Changing channels 13
About the Now, Next & Later banner 14
Codes used in the programme information banner 15
Overview of Sky Guide options 16
Watching the TV you love
Finding a specific channel in TV Guide 19
TV Guide Quick Links 20
Choosing your favourite channels 21
What’s on your favourite channels 22
Seeing what’s on the HD channels 23
Identifying HD programmes 23
Finding a specific programme 24
Going back to the channel you last watched 25
Finding out more about a programme with the ibutton 25
Finding and listening to radio channels 26
Pausing and rewinding live TV
Saving after pausing or rewinding live TV 28
Changing how far back you can rewind live TV 28
Recording with Sky±
Recording without interrupting what you’re watching 31
Recording from Sky Guide listings 32
Recording from anywhere you go 32
Recording a promoted programme 32
When recordings clash 33
Avoiding recordings being deleted 34
PIN protecting kept recordings 34
Cancelling current and future recordings 35
Deleting existing recordings 35
Undelete a recording 36
Keeping an eye on available disk space 37
Disk space warning 37
Recording radio channels 38
Adding extra time to the start and end of recordings 39
Setting reminders for programmes 40
Using your Planner
Managing your Planner 43
Setting the Series Link function in your Planner 44
Choosing a recording to watch 45
Picking up from where you left the last recording 46
The Play symbol 46
Checking the remaining viewing time 46
Fast forwarding and rewinding 47
Pausing 47
Slow motion 47
Stopping playback 47
TV On Demand
About TV On Demand 49
Seeing what’s available to watch On Demand 50
Watching a programme On Demand 52
About your downloaded programmes 53
Managing your usage 53
Restricting On Demand viewing 54
Opting out of On Demand 55
Full Contents
2

Enjoying Sky Box Office entertainment
Ordering Box Office programmes 57
Choosing a start time that suits you 58
Watching Box Office programmes 59
Paying for Box Office programmes 59
Ordering over the phone 59
Other services
Going interactive 61
Playing games 61
Teletext 62
Get the most from Sky±HD
Having more control over what the kids watch 65
Changing your PIN 65
About your PIN 65
Hiding adult channels 66
Restricting rated programmes 66
Restricting specific channels 67
Controlling the use of charged services 67
PIN protecting kept programmes 68
Restricting programmes in your Planner 68
Entering a PIN for pre-watershed playback 69
Turning off PIN controlled restrictions 69
Sharing your Sky±HD box 70
Watching TV with subtitles or audio description 71
Finding subtitled or audio described programmes 72
Important information about Single Satellite Feed installations 73
Your mini TV setting 74
Saving bookmarks 75
Managing and deleting bookmarks 75
Skipping to bookmarks 76
Starting playback from a bookmark 76
Setting up and resetting your remote 77
If the set up didn’t work 78
Alternative set up 78
Replacing the batteries 79
Adding additional subscriptions 80
Adding channels that aren’t listed in Sky Guide 81
Watching your added channels 81
Changing the picture settings 82
Copying programmes to video/DVD 83
Changing how the Circular Playback Display works 84
Your Sky±HD box connections
Basic set up 1 86
Basic set up 2 87
Connecting other devices 88
Switching on Dolby® Digital audio 89
Adjusting sound synchronisation 89
Green stuff
Saving energy with standby 91
… and Auto Standby 91
Recycling electrical and electronic products 92
Recycling packaging 92
Disposing of batteries 93
More information 93
For your safety
Using equipment safely 95
Warnings and cautions 95
Mains plug and fuse 96
Connecting to the mains supply 96
Troubleshooting 97
HD jargon buster 107
Specifications 108
3

Overview
3
2
4
Your Sky±HD box
Your Sky±HD remote
Complete overview of what’s on with Sky Guide
1About your Sky±HD box
4

1
Overview
About your Sky±HD box
Your Sky±HD box decodes HD
information from the satellite
With your Sky±HD box, a compatible HD ready TV and the relevant subscriptions
you can enjoy fantastic Sky entertainment in stunning high definition, as well as
all the features and benefits of Sky±.
Sky currently has the widest choice of HD channels in Europe, across sports,
movies, arts, drama and documentaries. Enjoy over 27,000 hours of HD
programmes a month – that’s more than three times the standard definition
output of the UK’s five terrestrial channels combined.
To find out more about what’s on Sky HD go to sky.com/hd
Our Sky±HD box is a video recorder and satellite receiver in one, making it
easy to record and store a collection of your favourite programmes to watch
whenever you want. The 250GB storage capacity means you can store 180 hours
of SD content and 60 hours of HD content. Sky± also allows you to record two
programmes at once, pause and rewind live TV and more. Plus you can set up TV
recordings remotely using your mobile or online at sky.com with Remote Record,
so you can record the TV you love wherever you are.
We’re always looking for ways to make improvements for our customers, and as
we make improvements and create new features we update the software you
see on screen by sending it via the satellite. We’ll let you know about these new
features as soon as they’re available.
Sky’s On Demand service gives you a library of TV On Demand once you’ve
connected your Sky±HD box to your broadband router. When connecting your
Sky±HD box to your broadband router via WiFi please ensure you have enabled
security on your wireless network and that a strong password has been set.
Please also ensure that you only share your wireless network password with
trusted people as connecting your Sky±HD box will allow certain other devices
(with Sky software or applications installed) on your wireless network to access
information on your Sky±HD box, such as a list of your Planner recordings.
5

2
Overview
Front
back up jumps back to last page or to previous
level in Sky Guide screens
tv guide shows TV listings
turns your Sky±HD box on, to standby or off
Top
ireveals more about a programme
arrows show what’s on other channels
or highlight on screen options
select confirms a menu option
Your Sky±HD box
lights when Sky± is recording
or playing back programmes
lights green when you’re online
(using the phone line)
lights yellow when there’s a network error
lights red when the remote is used
lights green when the box is on, amber
when the box is in standby and red when
the box is off
rewinds a recording or live TV
stops playing back a recording
records a programme
plays a recording
pauses a recording or live TV
fast forwards a recording
6

Overview
3Your Sky±HD remote
gives options including subtitles, favourite
channels and turning off the mini TV
provides interactive services
tells you more about a programme
changes channel or goes up/down a page
confirms a menu option
jumps back to the last page or to the previous
level in Sky Guide screens
turns on subtitles/audio description or shows
help on using Sky Guide
fast forwards a recording
stops playback of a recording
select on screen options
enter channel numbers or select menu options
press before entering a radio channel number
turns your Sky±HD box on, to standby or off and
turns your TV on and off
sets your remote to control your Sky±HD box
sets your remote to control your TV
shows Box Office programmes
shows TV and radio listings
turns your TV’s sound on and off
changes your TV’s volume
show what’s on other channels
or highlight on screen options
switches to text mode
pauses a recording or live TV
plays a recording
rewinds a recording or live TV
records a programme
7

Overview
You control what you watch on your Sky±HD box by browsing the on screen Sky Guide using your remote.
Pressing tv guide on your remote displays the following TV Guide screen:
middle menu
use left/right to highlight
the tab option you want
then press select
mini TV
(if available) showing what
you’re watching so you
don’t miss the action
bottom menu
or ‘listings’ use up/down
and left/right to highlight
the item on the page shortcuts
to get to a different
Sky Guide page or your
stored favourites, press
one of the coloured
buttons shown at the
bottom of the screen
top menu
use left/right to
highlight the option you
want then press select
Press to leave the screens and go back to what you were watching
Use or up to jump back to the previous level, e.g. from the
listings to the middle menu, from the middle menu to the top menu
to go back…
information area Press tv guide on remote
4Complete overview of what’s on with Sky Guide
8

Let’s get started
1Turning your Sky±HD box on and off
2Your viewing card
3Your Sky±HD remote and your TV
4Changing the volume
6About the Now, Next & Later banner
5Changing channels
7Codes used in the programme information banner
8Overview of Sky Guide options
9

Let’s get started
Press the Sky button on your Sky±HD remote to turn the box on,
and wait for a few moments for it to start up.
To turn your Sky±HD box to standby, press the standby button
on your remote.
To turn your Sky±HD box to off, press and hold the standby button
for 5 seconds on your remote. The standby light on the front panel
is red when your Sky±HD box is plugged into the mains but turned
off. The light is green when your Sky±HD box is on. The light is amber
when your Sky±HD box is in standby.
To save power and money, please put your Sky±HD box
into standby mode when you’re not using it.
See Saving energy with standby (page 91) to read
about your Sky±HD box’s automatic energy saving mode.
Your Sky±HD box must be on or in standby to be able to record
programmes, see Recording with Sky± (page 29) to read about
recording programmes.
Your Sky±HD box must be on or in standby for a selection of On
Demand programmes to be automatically received by your box.
See TV On Demand (page 48) to read about On Demand.
1Turning your Sky±HD box on and off
Sky turns
the box on
Standby turns
the box to
standby or off
red = off
amber = standby
green = on
10

Let’s get started
Your viewing card needs to stay in your Sky±HD box at all times
so you can watch all the Sky TV channels you’re entitled to.
The viewing card slot is under the flap on the front of your Sky±HD
box. There’s no need to remove the viewing card unless it’s faulty
or has expired.
Please remember these cautions:
•Don’t remove or re-insert the viewing card unnecessarily
•Don’t bend the viewing card
•Keep the card away from heat and sunlight
•Keep the card dry. Never clean it with fluids – use a soft dry cloth
•Keep the card away from small children and pets
2Your viewing card
11

Your Sky±HD remote can work with both your Sky±HD box and your TV.
Press tv on the remote to switch control from the Sky±HD box to the TV.
Press Sky to go back to controlling the Sky±HD box.
The Sky installer should have already set up the remote for you. If you
change your TV, you need to reset the remote to work with your new TV.
See Setting up and resetting your remote (page 77) for details.
3Your Sky±HD remote and your TV
Let’s get started 12

Let’s get started
4Changing the volume
Use the remote’s vol +/- button to change the volume of your TV.
You can turn the vol altogether by pressing the mute button.
To go through the channels one at a time, press the channel +/-
button on your remote and wait for the channel to change.
If you know a channel’s number you can enter it on the remote to
jump straight to that channel. For example, enter the sequence
5-0-1 for Sky News.
Use the mute or
vol +/- button
for volume control
Change channels
one a time with
ch +/-
Or by channel
number with the
number buttons
5Changing channels
13

The Now, Next & Later banner is your ultimate on screen helper —
it lets you see what’s on now, next and later, change channels, set
reminders, record programmes if you have a Sky± subscription,
and see which programmes you are recording right now, all without
interrupting what you’re watching.
•Press an arrow button or select to show the Now, Next &
Later banner
•Press back up to remove the banner
There are tips on using the banner throughout this guide,
most importantly:
• What’s on your favourite channels (page 22)
• Finding out more about a programme with the ibutton
(page 25)
• Recording without interrupting what you’re watching (page 31)
The banner shows you what’s on now, next and later
6About the Now, Next & Later banner
Let’s get started
Use the arrows or
select to show the
banner
14

Let’s get started
Letter codes
HD This is a High Definition programme. HD programmes are
shown in widescreen.
CThis programme is copy protected and may not play back
correctly if you try to record it.
DS You can hear this programme in surround sound if your
TV/home cinema system is compatible.
DD You can hear this programme in Dolby®Digital 5.1 audio if
your TV/sound system is compatible. See Switching on Dolby®
Digital audio (page 89) for more details.
AD You can choose to play an audio description over this programme;
a narrative soundtrack for the partially sighted.
See Watching TV with subtitles or audio description (page 71).
SYou can turn subtitles on for this programme.
See Watching TV with subtitles or audio description (page 71).
WThis programme is shown in widescreen. For HD programmes,
this code won’t be shown although all HD programmes are
shown in widescreen.
Rating codes
UUniversal, suitable for all audiences including young children.
PG Parental guidance is recommended. Some discretion may
need to be applied as to the suitability of the film for younger
or impressionable children.
12 Suitable for viewers aged 12 years or over. More mature
themes or language make the film unsuitable viewing for
young children.
15 Suitable for viewers aged 15 years or over. May contain
stronger language.
18 Suitable only for adult viewers aged 18 or over.
Content codes
sSex or nudity.
lStrong language.
vViolent scenes.
mMaterial which is intended for a mature audience.
See Having more control over what the kids watch (page 65)
to see how to restrict rated programmes.
7Codes used in the programme information banner
15

The top menu allows you to pick an option from any Sky Guide screen by scrolling left/right to highlight your choice, and then pressing select.
Top menu
8Overview of Sky Guide options
Let’s get started
Symbol / Option How to get there Description
TV Guide see what’s on for the next 7 days on all channels including HD
Planner manage your reminders and recordings
Demand Sky TV On Demand, including pick of the week’s HD TV
Box Office order Sky Box Office movies, sports and events
Search search for a specific programme
Radio listen to and record digital radio channels
Interactive play games, get up-to-date information
Parental change your PIN, set viewing restrictions, limit spending
Options set up your favourite channels, turn on subtitles
Settings change picture and sound settings, see your Sky±HD box details
+ scroll right
+ scroll left
+ scroll right
+ blue
+ green
+ red
16

Watching the TV you love
1Finding a specific channel in TV Guide
3Choosing your favourite channels
4What’s on your favourite channels
5Seeing what’s on the HD channels
2TV Guide Quick Links
17

7Finding a specific programme
6Identifying HD programmes
8Going back to the channel you last watched
9Finding out more about a programme with the ibutton
10 Finding and listening to radio channels
Watching the TV you love 18