
5
PROBLEM POSSIBLE CAUSE SOLUTION
The appliance
does not work
Battery is running low
Replace the battery ensuring
you place the negative end first
into the bar’s body
Battery is out of power
Battery inserted
incorrectly
Abnormal noise
when using the
device
Turn the device off and install
correctly
Can I change
the power of the
vibrations
This roller has one power
setting for vibrations
The product
doesn’t seem
to be having an
effect on my skin
We recommend you use
this device consistently
every day for 3-5 minutes
per session. You see results
after 2 months of consistent
use.
Can I use this if
I have sensitive
skin or a skin
condition
While the device is very
gentle, if you have a
pre-existing condition, we
do recommend you consult
your doctor or dermatologist
before using
Can I use this
when my face
is wet
We recommend you keep the
device away from a direct water
source to protect the battery
inside the unit
Other problems Contact your local retailer
Note: If the device still does not work properly after using the above solutions,
please stop using the device and contact your local retailer.