Slamtec Mercury H2 User manual

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Copyright 2016-2021 Shanghai Slamtec Co., Ltd.
SLAMTEC Delivery Robots for
Hotels
Mercury H2
Product Manual
Shanghai Slamtec Co., Ltd.
www.slamtec.com
Read through this product manual carefully before use.

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Copyright 2016-2021 Shanghai Slamtec Co., Ltd.
Table of Contents
1 Introduction ........................................................................................................................3
1.1 Overview..............................................................................................................................3
1.2 Exterior ................................................................................................................................3
1.3 Product Size .........................................................................................................................5
1.4 Product Parameters.............................................................................................................5
2 Description of Features........................................................................................................7
2.1 Item Delivery .......................................................................................................................7
2.2 Autonomous Path-Finding and Obstacle Avoidance...........................................................8
2.3 Smart Elevator Control ........................................................................................................8
2.4 Autonomous Recharging .....................................................................................................8
2.5 360° Protection....................................................................................................................8
2.6 Unmanned Delivery.............................................................................................................8
2.7 Cloud Management Platform ..............................................................................................9
3 Application Scenarios ..........................................................................................................10
3.1 Hotels...................................................................................................................................10
3.2 Office Buildings....................................................................................................................10
4 Installation and Power-up....................................................................................................11
4.1 Package Disassembly ...........................................................................................................11
4.2 Placing the Charging Station and Connecting the Power Supply ........................................11
4.3 Power-up & Power-off.........................................................................................................12
4.4 Initial Use .............................................................................................................................12
4.5 Charging...............................................................................................................................13
4.6 Emergency Stop & Brake Release Button and Reset...........................................................14
4.7 Commissioning Port.............................................................................................................14
5 Maintenance .......................................................................................................................15
5.1 General Maintenance..........................................................................................................15
5.2 Maintenance Frequency......................................................................................................16
6 Special Notes.......................................................................................................................17
6.1 Charging Station Deployment .............................................................................................17
6.2 Restricted Use Scenarios .....................................................................................................17
6.3 Actions to Take in Case of a Fault that Cannot Be Rectified Immediately ..........................17
6.4 Forced Hatch Opening .........................................................................................................18
6.5 Precautions ..........................................................................................................................18
7 Common Faults and Troubleshooting...................................................................................19
8 Product Standards ...............................................................................................................20
9 Certificate of Conformance ..................................................................................................20
10 Index of Figures and Tables..................................................................................................21

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Copyright 2016-2021 Shanghai Slamtec Co., Ltd.
1 Introduction
1.1 Overview
H2 delivery robot for hotels is a commercial smart delivery robot developed by Shanghai Slamtec Co., Ltd. It is designed
to empower the intelligent transformation of hotels and business buildings by replacing manual labor with machines to
reduce operation costs and improve service efficiency. This product supports order placement via cell phone and
provides functions such as cloud platform unified management, real-time response, and autonomous delivery. Through
autonomous smart operations and data-driven optimized management, we deliver brand differentiation for hotels and
commercial buildings, enhancing corporate competitiveness.
Autonomous smart operations
Mercury H2 smart delivery robot responds to the delivery needs of users in hotels and business buildings in real time. It
provides intelligent, targeted delivery for customers through SLAM automatic mapping, autonomous path-finding, smart
elevator control, safe moving, pickup notification, and autonomous recharging.
Data-driven optimized management
Mercury H2 smart cloud management platform enables real-time monitoring of robot devices. Leveraging features of
online management, information statistics, and device monitoring, it is capable of providing exclusive, accurate data
models for hotels or business buildings, thus empowering them to improve overall operation capability and service
quality.
1.2 Exterior

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Figure 1-1 Mercury H2 exterior
Figure 1-2 Schematic diagram of charging station

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1.3 Product Size
Figure 1-3 Mechanical size of Mercury H2
1.4 Product Parameters
Robot
Name
Parameters
Size
530cm*465cm*1057cm
Color
Luxury gold, premium grey, Other color available upon request
Full-robot net weight
68 kg
Maximum load capacity
30 kg
Bay size
Upper takeaway delivery bay: 275mm (W)*275mm (H)*300mm (D)
Lower takeaway delivery bay: 300mm (W)*275mm (H)*325mm (D)
Localization and
navigation methods
2D Lidar
Localization accuracy
5 cm
Obstacle avoidance
methods
Two depth cameras, magnetic sensors, bumper sensors, and lidar for multi-
sensor fusion
Moving speed
0–1.2 m/s

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Minimum width for
passage
750 mm
Range of movement for
overcoming obstacles
20 mm vertically and 40 mm horizontally
Passing slope
0–10°
Battery life
3–9H
Standby time
> 8H
Power rating
60W
Rated output
DC 25.2V 2A
Charging mode
Autonomous recharging, manual recharging
Network ports
4G/WiFi
Applicable altitude
≤ 2000 m
Management system
Cloud management platform
Operating temperature
0℃–40℃
Operating humidity
30%–70%RH (No condensation)
Charging station
Name
Parameters
Size
360mm*150mm*320mm
Color
White
Rated input
100V-240V 50/60Hz 3A MAX
Rated output
DC 25.5V 6A

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2 Description of Features
2.1 Item Delivery
Mercury H2 is primarily designed to assist the take-out staff or hotel service staff to achieve efficient delivery of goods.
The delivery service includes general goods delivery and takeaway delivery. By making the delivery service convenient
and smart, it solves the pain points for front desk management in hotels or office buildings.
The robot has two delivery bays. Different from traditional services, it can be dispatched at will. By enabling multi-point
delivery at a time, it reduces labor costs while improving operational efficiency.
When the robot is in use, the service staff will run the App on the screen, place the items into the delivery bay, and enter
the room number. Then, the robot will automatically deliver items to the corresponding room and call the room phone
to notify the customer. After the delivery, the robot will return to the charging station automatically.
Takeaway delivery process example
Item arrival - The robot arrives at the destination room and calls the customer.
Item pickup - The customer takes out items as prompted by the operation interface.
Confirmation of item pickup - The robot detects whether the items have been taken out and closes the hatch after
confirmation.
Delivery completed - After the hatch is closed, the delivery process is completed.

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* Please refer to instructions on the corresponding page.
2.2 Autonomous Path-Finding and Obstacle Avoidance
MERCURY H2 comes with SLAM localization and navigation developed by SLAMTEC, which enables autonomous path-
finding through the passages, elevators and rooms of hotels and office buildings. The robot can perform autonomous
path-finding according to the delivery address and avoid people and obstacles to accurately deliver the items.
2.3 Smart Elevator Control
MERCURY H2 supports delivery in multi-story buildings by elevator self-riding. It can enter, call, and exit the elevator
automatically, avoid obstacles and provide voice alerts when entering and exiting the elevator.
2.4 Autonomous Recharging
When the robot is in use, the battery power should be sufficient for it to complete the delivery tasks. When the battery
power is lower than the threshold, the robot will automatically return to the charging station for charging. In addition, it
will also automatically return to the charging station after a delivery task is finished.
2.5 360° Protection
The robot uses multi-sensor fusion methods such as dual-depth cameras, magnetic sensors, bumper sensors, lidar, and
ultrasound to accurately identify and avoid moving, static, and suspended obstacles. It also has fall-resistant and
collision-resistant protection and emergency stop features, making the delivery process fully protected, secure, and
reliable.
2.6 Unmanned Delivery
MERCURY H2 responds in real time from the moment it receives a delivery request from a customer. Through the
process of automatic mapping, autonomous localization, autonomous path-finding, smart elevator control, safe moving,
pickup notification and autonomous recharging, H2 can realize unmanned delivery for customers.

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2.7 Cloud Management Platform
SLAMTEC provides a smart cloud management platform that enables real-time monitoring of robot devices. Leveraging
features of online management, information statistics, and device monitoring, it is capable of providing exclusive,
accurate data models for hotels or business buildings, thus empowering them to improve overall operation capability
and service quality.

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3 Application Scenarios
3.1 Hotels
For hotels, MERCURY H2 can be used to deliver common disposable goods, container retail items, and food to hotel
rooms, distribute souvenirs to members and deliver breakfast appointed by VIP customers.
3.2 Office Buildings
MERCURY H2 can be used for express delivery and takeaway delivery in office buildings.

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4 Installation and Power-up
4.1 Package Disassembly
(1) Lower the front wooden pallet and cut the tape used to seal the top of the packaging.
(2) Remove the bubble wrap and four corner pads.
(3) Remove the packaging.
(4) Remove the front bubble wrap at the lower part and push down the product along the wooden pallet.
4.2 Placing the Charging Station and Connecting the Power Supply
Place the charging station against a wall.
*Make sure the charging station is placed against a wall with sufficient space left around it, that is, more than 0.35m on
both sides and more than 1m at the front. Do not place the robot next to a mirrored wall or in a hollowed-out area.
*Do not place the charging station on soft ground (such as a carpet) which will cause height difference and make the
robot fail to charge.
*During actual application, mark the location of the charging station to prevent incorrect recovery after moving.

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4.3 Power-up & Power-off
(1) Power-up & Power-off
Power-up: If the robot is not at the charging station, but in any other position, then long press the power switch until the
power switch indicator lights up. The system will enter the power-up process. When the front light band lights up and
the wheel is in the brake state, the power-up process is completed.
If the robot is at the charging station, then short press the power switch until the power switch indicator lights up. The
system will enter the power-up process. When the front light band lights up and the wheel is in the brake state, the
power-up process is completed.
Power off: Long press the power switch until the power switch indicator goes off. Then, the robot enters the power-off
process. When the front light band goes off and the robot can be pushed at will, the power-off process is completed.
Notes: During initial use, place the charging station against a wall and align the robot with the charging station. The
robot will start automatically.
*After connecting to the power supply, make sure the power indicator turns green.
4.4 Initial Use
Power On Configuration
For initial use, contact the technical personnel for configuration after the robot is powered on.
Home Delivery Services
Click the "Home delivery services" button on the screen.

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(1) Enter the password.
(2) Enter the task management interface and start the task.
* Please refer to instructions on the corresponding page.
4.5 Charging
Align the charging pad of the robot with the charging electrode of the charging station and wait for 10 seconds. When
the front light band of the robot lights up, the wheels enter the braking state, and the breathing light of the charging
station flashes, the charging process starts.

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4.6 Emergency Stop & Brake Release Button and Reset
(1) Emergency stop button description
Pressing the emergency stop button will immediately stop the robot and abort all motion control commands. Also, it is
hard to push the robot manually.
After the abnormal state is rectified, the emergency stop button can be reset according to the indicated direction. After
the robot is restarted, it will work normally.
(2) Brake release button description
Pressing the brake release button will immediately stop the robot and abort all motion control commands. However, the
robot can be manually pushed, for example, to the charging station.
After the brake release button is released, the robot will work normally and it is hard to push it manually. The robot will
perform tasks normally after receiving a new control command.
4.7 Debugging Port
The commissioning port is generally used for factory commissioning, firmware upgrade, and after-sales maintenance.

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5 Maintenance
5.1 General Maintenance
Automatic door -- Clean the automatic door regularly.
Bay -- Wipe the inside of the bay with a soft dry cloth in power-off state.
Water collection tray -- Push the water collection tray backward with both hands for a certain distance, and take it out.
Then, open the cover and clear the water in the tray.
Charging station -- Use a soft dry cloth to wipe the charging station and charging electrode in power-off state.

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5.2 Maintenance Frequency
Robot maintenance primarily includes bay cleaning and inspection, hatch slot inspection, clearance inspection around
the radar, foreign matter inspection around drive wheel and universal wheel, and charging station inspection.
The maintenance frequency can be adjusted based on the environment, frequency, intensity, and temperature of robot
use.
MERCURY H2 Maintenance Schedule
Interval
Serial No.
Component
Maintenance Level
Year
Month
Week
Day
1
Hatch slot
Inspection/cleaning
--
--
--
Once
2
Depth camera lens
Wiping
--
--
Once
--
3
Bumper
Cleaning
--
--
Once
--
4
Clearance around
radar
Clearance
--
Once
--
--
5
Universal wheel
Clearing
--
Once
--
--
6
Drive wheel
Clearing
--
Once
--
--
7
Charging station
Wiping
--
Once
--
--
8
Robot body
Inspection (after-sales)
Once
--
--
--
Table 5-1 MERCURY H2 maintenance schedule

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6 Special Notes
6.1 Charging Station Deployment
Points to consider for determining the location of the charging station:
(1) Place the charging station against a wall with sufficient space left around it, that is, more than 0.35m on both sides
and more than 1m at the front.
(2) The adapter plug of the charging station should be close to the power outlet.
(3) The charging station should be placed against a wall instead of next to a mirrored wall or in a hollowed-out area.
(4) Do not place the charging station on soft ground (such as a carpet) which will cause height difference and make the
robot fail to charge.
(5) During actual application, mark the location of the charging station to prevent incorrect recovery after moving.
6.2 Restricted Use Scenarios
To avoid faults or damage, do not use the robot in the following scenarios:
(1) Overloading transportation
Do not load items that exceed the maximum load-bearing parameter. Otherwise, the robot may fail to work properly.
Refer to the product parameter table for the maximum load-bearing parameter.
(2) Passing obstacle height
Please ensure that there are no obstacles higher than 20mm in front of the robot, since the robot can only pass obstacles
with a maximum height of 20mm. Avoid having the robot take paths across uneven ground or other surfaces with large
variations in height.
(3) Mechanical impact
Do not push or hit the robot while it is carrying out its functions.
(4) Temperature/humidity
Do not use or store the robot in wet locations, or overly hot or humid environment.
(5) Ground obstacles
Please make sure that the robot's path is clean and free of obstacles such as cables or other items.
(6) Hatch foreign objects
Do not place foreign objects into the gap between the hatch and the bay when the hatch is fully open.
(7) Outdoor use
Do not use the robot outdoors.
(8) Use the robot only at altitudes below 2000m.
6.3 Actions to Take in Case of a Fault that Cannot Be Rectified Immediately
(1) Press the brake release button.

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(2) Push the robot back to the charging station.
6.4 Forced Hatch Opening
The hatch can be forcibly opened by short pressing the brake release button 10 times continuously when the robot is in
any state after power-up.
*For emergency use only.
6.5 Precautions
(1) Users are forbidden to remove and replace the battery by themselves. Using a battery of incorrect type may cause
an explosion. If the battery needs to be replaced, contact the manufacturer first and use the same or similar type of
battery recommended by the manufacturer.
(2) Used battery management: Used batteries should be collected in a designated area or recycled by the battery
manufacturer. Do not put used batteries and circuit boards and their components that may contain batteries
together with other waste products. For battery recycling, please contact the local recycling agency.
(3) Contamination prevention: Avoid placing the robot in an environment where contaminants exist for long periods of
time (e.g., dust, acids, corrosive gases, salts). For minor contamination caused during the delivery and use process
of the robot, clean it promptly by referring to the maintenance manual.
(4) Radiation prevention: External light sources (e.g., lasers) will affect the operation of the robot. If any external light
source exists in the environment, isolation measures should be taken to avoid interference with the robot which
may result in exceptions during robot operation.
(5) Mechanical impact protection: To prevent bumper or collision, make sure that the robot's path is clean and free of
foreign mattes. Do not push or hit the robot while it is carrying out its functions. Otherwise, the robot may
malfunction.

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7 Common Faults and Troubleshooting
When an exception occurs in the operation of the robot, rectify it by referring to the following table or tips displayed on
the screen.
Serial No.
Fault prompt
Troubleshooting
1
Bumper sensor
exception
Check whether the bumper sensor is stuck and tap the bumper several times to make
the bumper recover to the right place.
2
Automatic door
exception
Check whether the door is blocked when it is opened or closed and whether noises
are generated. If there is a foreign object in the track, remove the foreign object and
restart the robot.
3
Low power
Open the button cover, press the brake release button, and push the robot back to
the charging station for charging.
4
Charging failure of
robot
Check whether the power cord plug of the charging station is inserted into the socket
and whether the charging station indicator lights up normally.
5
System crash
Push the robot back to the charging station, try to restart the robot, and short press
the brake release button continuously to forcibly open the hatch and take out the
items.
6
Power-up failure
Check whether the charging station is connected to the power supply. If the failure
persists after the charging station is connected to the robot, contact the after-sale
service.
7
Charging failure
Make the robot connect to the charging station again. If the failure persists, contact
the after-sales service.
8
Failure in returning
to the charging
station
1. Check whether the position of the charging station has been changed. If yes,
contact the after-sales service.
2. Check whether there is a slope at the location of the charging station. If yes,
contact the after-sales service.
3. Push the robot to the charging station and try to restart the robot.
9
Failure in
entering/exiting the
elevator
1. Check whether there is an obstacle in the elevator.
2. Confirm the network signal condition near the elevator.
3. Push the robot to the charging station and try to restart the robot.
10
Password error
1. Verify whether the password is correct.
2. If the password error is still displayed after a correct password is entered, contact
the after-sales service.
11
Order creation
failure
1. Retry after about two minutes.
2. If the failure persists after multiple attempts, contact the after-sales service.

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8 Product Standards
Full-robot
GB 4943.1
GB/T 15706
GB/T 16855.1
GB/T 37283
GB/T 37284
Drive motor
EN IEC 61000-6.1: 2019
EN 61000-6-3: 2007+A1: 2011+AC: 2012
Lidar
EN 55032: 2015
EN 61000-3-2: 2014
EN 61000-3-3: 2013
EN 55024: 2010 +A1: 2015
IEC 60825(CLASS 1)
Battery
IEC/EN 62133-2: 2017
EN 61000-6-3: 2007+A1: 2011+AC: 2012
EN IEC 61000-6-1: 2019
EN IEC 61000-3-2: 2019
EN 61000-3-3: 2013+A1: 20
*Do not use the product in conditions or ways not described in the Manual to avoid damaging the robot.
*Please refer to the actual product for precise details. Our company reserves the right to update or change the product
without prior notice.
*Product manual version: V1.0
9 Certificate of Conformance
Manufacturer name: Shanghai Slamtec Co., Ltd.
Address: Unit 01, 2F, Building E, Shengyin Tower, No. 666 Shengxia Rd., Shanghai, China
Phone: [phone]