
Repair Parts and Maintenance Guide
The information contained in this document is subject to change without notice.
Optima®EAF-100 Faucet
1. Faucet DOES NOT function.
A. Adhesive packaging label affixed over sensor eye. Remove adhesive
label from sensor eye.
B. “Permanent Off” activated. Press button on faucet throat one time.
2. Faucet delivers water in an uncontrolled manner.
A. Faucet is not working properly. Contact Sloan Technical Support.
3. Faucet does not deliver any water when sensor is activated.
INDICATOR: Solenoid valve produces an audible “CLICK.”
A. Water supply stop(s) closed. Open water supply stop(s).
B. Water supply stop strainer(s) clogged. Clean water supply stop
strainer(s).
INDICATOR: Solenoid valve DOES NOT produce an audible “CLICK.”
A. Power failure (EAF-100 Models). Check power supply.
4. Faucet delivers only a slow flow or dribble when sensor is
activated.
A. Water supply stop(s) are partially closed. Completely open water supply
stop(s).
B. Water supply stop strainer(s) clogged. Remove, clean, and reinstall
water supply stop strainer(s). Replace strainer(s) if required.
C. Aerator is clogged. Remove, clean, and reinstall aerator. Replace
aerator if required.
D. Faucet is not working properly. Contact Sloan Technical Support.
5. Faucet DOES NOT stop delivering water or continues to drip after
user is no longer detected.
A. Clean Solenoid Valve - Turn off water, remove and unplug
sensor/throat plate assembly with 2.5-mm hex wrench, remove
solenoid using 6-mm hex wrench, clean solenoid diaphragmof
plumbing debris, clean solenoid base in faucet with a dry towel, install
solenoid (do not over-tighten), connect sensor/throat plate and install,
dry fire solenoid (listen for clicking), then turn on water and test faucet.
Also flush lines at stops as well to remove any plumbing debris in the
line, check supply hose filters at that time as well.
6. i.q.-cliq DOES NOT function (-IC models only)
A. Button is not working properly. Contact Sloan Technical Support.
7. The water temperature is too hot or too cold on a faucet
connected to hot and cold supply lines.
A. Supply stops are not adjusted properly. Adjust supply stops.
B. For models with integral mixing valve — mixing valve is set improperly
for the water temperature desired. Rotate mixing valve handle
clockwise to decrease water temperature or counterclockwise to
increase water temperature.
TROUBLESHOOTING GUIDE CARE AND CLEANING
DO NOT USE abrasive or chemical cleaners
(including chlorine bleach) to clean faucets
that may dull the luster and attack the chrome
or special decorative finishes. Use ONLY mild
soap and water, then wipe dry with clean
cloth or towel. While cleaning the bathroom
tile, protect the faucet from any splattering of
cleaner. Acids and cleaning fluids will discolor
or remove chrome plating.
When assistance is required, please contact
Sloan Technical Support at: 1-888-SLOAN-14 (1-888-756-2614).