SmartVent SYN1015AD User manual

The expert’s guide to installation for a healthier home
SYN1015AD
SYN2025AD
SYN3035AD
Installation Instructions
HOME VENTILATION SYSTEMS

3
SMARTVENT SYNERGY3 SYSTEM
Contents
Definitions/Warning/Caution..................................................................... 4
Kit Contents ............................................................................................ 5
System Overview ..................................................................................... 6
Standard Systems .................................................................................... 7
Installation ................................................................................................ 8
Preparation........................................................................................... 8
Sensors................................................................................................ 9
Ceiling Controller ................................................................................ 11
Touch Screen Controller ..................................................................... 12
Commissioning and Testing.................................................................... 13
Caution .............................................................................................. 13
Inspection Checklist ........................................................................... 13
Screens and Navigation...................................................................... 14
Maintenance........................................................................................... 17
Filters ................................................................................................. 17
Replace Sensor Battery...................................................................... 18
Troubleshooting...................................................................................... 19
Error Codes .......................................................................................... 20
Technical Specifications.......................................................................... 21

4
DEFINITIONS
Before use please read and understand these definitions.
WARNING and/or the use of the symbol refers to conditions where the possibility of
injury, or death, exists if the procedure is not followed.
CAUTION CAUTION indicates the possibility of damage to the equipment, installation
or premises if a procedure is not followed.
NOTE NOTE provides additional information intended to clarify points,
procedures or instructions.
WARNING
- Please read all instructions carefully before commencing installation.
- This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge, unless they
have been given supervision or instruction concerning use of the appliance by a person
responsible for their safety.
- Children should be supervised to ensure that they do not play with the appliance.
- Precautions must be taken to avoid the backflow of gases into the room from the open
flue of gas or other open-fire appliances when mounted in outside walls or soffits.
- Isolate the mains supply before making any electrical connections. This system should be
installed by a qualified electrician.
- A means of mains power isolation must be installed in the circuit for the purpose of safe
access for any internal cleaning, recalibration or maintenance.
- Isolate the mains supply before attempting to replace the systems air filter.
CAUTION
- If any of the fan or controller supply cords are damaged they must be replaced by the
manufacturer, its service agent or similarly qualified persons in order to avoid possible
damage to the fan motor or controller.
- All wiring must comply with national wiring rules.
- Any changes or modifications made or attempted to this product, without the prior written
approval of the manufacturer, will void any and all stated warranties.
- Take appropriate safety measures when cutting hazardous building materials.
- The roof space MUST be inspected to ensure it does not have any conditions that may
cause the system to draw moisture into the home. Conditions may include: unducted
bathroom or kitchen extraction, roof leaks, tile roofs requiring re-coating, open wall cavities,
gutter leaks or other building envelope leaks.
- Ceiling penetrations/openings (i.e. access hatch, open backed down lights) between the
living spaces and roof space reduce the effectiveness of the system. These should be
sealed where possible.

5
Item SYN1015AD SYN2025AD SYN3035AD
Energy Recovery Ventilator 1
F7 Filter 1
G3 Filter 2
150mm x 6m Nude Duct 1
150mm x 6m Insulated Duct 2
200mm x 3m Insulated Duct 1
150mm x 6m Acoustic Duct 3
150mm Duct Joiner 1
150mm Low Profile Diffuser 3
150mm Circular Grille 1
150mm Fixed Louvre Grille 2
200/150/150/150mm Double Branch Take Off 1
200mm to 150mm Reducer 1
AC Fan Junction Box 1
30m Duct Tape Roll 3
3m Hanging Straps 4
Hanging Strap Clips 4
SmartVent Ceiling Controller 1
SmartVent TSC Assembly 1
SmartVent SYNERGY3 Wireless Sensors 4
10m 4-Core Cable 1
KIT CONTENTS

6
SYSTEM OVERVIEW
>1m >1m
>1m >1m >1m >1m
Ducting
>1m >1m
ACOUSTIC
x3
x3
Synergy3 Touchscreen Controller
Scan QR code for more
details on SmartVent systems.
Power and Control Touchscreen Controller
UP
Magnetically attached
+12VGBA
Reset
+12V G B A
Fan
AC Heat
Transfer
Damper
Core
Bypass
Damper
Summer
Damper
Heater
EC Fan 1
Control
EC Fan 2
Control
Sensors
EXT RC
LR BR
Exterior Roof Cavity
Lounge Room Bedroom
Clustered sensors promotes
good signal strength
Filter Fan Branch Air Flow Check Moisture
Lounge Sensor Installation Example
>1m >1m
Ensure there is a 1cm clearance around the
sensors when installed on the wall or ceiling.
Mains
Power
DANGER!!
HIGH VOLTAGE
+12V G B A
230V AC
Button
LED
Bedroom Kitchen Bedroom
WC
WC
N
EXT
RC
LR
Lounge Dining BR Bedroom
EXT
RC
LR BR
INNER OUTER
Bedroom Kitchen Bedroom
WC
WC
N
EXT
LR
Lounge Dining BR
Bedroom
RC
Scattered sensors may
results in poor signal strength
Recovery Ventilator, Fan and Damper Wiring
230V AC
230V AC 230V AC
N4L3L2L1
Blue
White
Black
Yellow
Recovery Ventilator
Fan
Damper
P(WH)
P(BLK/RD)
N4
L1L2
L3
N(BL)

7
STANDARD SYSTEMS
SYN1015AD
SYN2025AD
SYN3035AD
SV Synergy3 Sensor
SV Synergy3 Sensor
SV Synergy3 Sensor

8
INSTALLATION
Preparation
Before commencing installation it is strongly recommended that planning is undertaken and
completed to ensure that the best possible ventilation solution is achieved.
Please use the checklist below for your installation planning and change as may be required.
Planning Checklist
Sensors Page 9
Ceiling Controller Page 11
Touch Screen Controller Page 12

9
INSTALLATION
Sensors
Locations
- DO NOT install sensors within a metre of diffusers.
- DO NOT install sensors close to localised sources of heat, draughts, moisture or odours.
- Install the outside sensor on the south side of the house shielded from rain and strong
wind close to the supply grille. (typically under the soffit).
- Install the roof sensor close to the roof air intake grille.
- Install the bedroom sensor in the most condensation prone occupied bedroom.
- Install the lounge sensor in the lounge or room with the home’s primary heat source.
- Cluster the sensors as much as possible rather than spreading them out
for good signal strength.
- Maintain a 1cm clearance around the sensors to allow for battery changes.
- Consider how home owners can safely get to the outside sensor to change the battery.
DO NOT mount the sensors before reading all the instructions
Sensors - Mounting
- If mounting to the wall ensure the sensor button is facing downwards. If mounting on
soffit ensure the sensor button is facing the wall.
- Sensors come with adhesive backs on the battery cover which can bond well to most
clean smooth surfaces.
- Clean surfaces with a clean cloth and alcohol, let dry, remove adhesive ring cover,
press and hold the sensor to the surface for 5 seconds to bond.
- Ensure there is nothing within 1cm of the sensor
so that it can be easily removed for battery changes.
- In the roof space: mount the sensor in an easy to spot location near the roof air
intake vent. Do not stick directly to rough sawn timber - screw in a piece of smooth
material to stick the sensor on.
Install bedroom and lounge sensors on the wall to reduce the influence of roof temperatures.
1cm
1cm
1cm 1cm

10
INSTALLATION
Sensor - Pairing
- Before starting the pairing process, ensure the touch screen is connected to
the Ceiling Controller Box.
- Power on the Ceiling Controller Box and press and hold the button within 10 seconds.
- The controller will give a long beep and the sensors will be ready to pair.
- First pair the roof sensor by removing the battery and clear plastic battery insulator
then reinsert the battery.
- After 3 seconds the LED on the front of the sensor will flash 3 times
and the controller will beep.
- Replace the battery cover and mount the roof sensor with the adhesive back
- Turn on the touch screen to verify the roof sensors has been paired.
- The bedroom temperature reading will show 99°C to indicate the next sensor to be paired
is the bedroom sensor.
- Go to the bedroom, put in the battery and hold the sensor up to the desired location
and look for 3 flashes.
- If there are less than 3 flashes see the trouble shooting guide.
- Check the touch screen to see if the sensor paired successfully and which sensor
to pair next.
- Remember, the pairing order is Roof, Bedroom, Lounge then Outside.
Button
The sensors must be paired in this order Roof, Bedroom, Lounge then Outside.

11
INSTALLATION
DANGER!!
HIGH VOLTAGE
Mounting
Screw
Mounting
Screw
Up
Connection
1. Mount the ceiling controller using the mounting holes on the side with damper
connection and transformer. Ensure the white sensor receiver module is facing upwards.
2. Thread the TSC cable through the cable gland,
wire to the connector and plug into the ceiling controller
(refer to wiring diagram, page 6).
3. Connect all peripherals: fans and dampers.
4. Make sure the earth spade on the fan is connected
to the earth block in the ceiling controller.
5. Make sure all cable glands are tightly fastened
and secured to the ceiling controller.
6. DO NOT cross cables over the PCB to reach for
apertures on the far side. Use an AC fan junction box
or AC damper junction box (FANxxxx) if there are
not enough apertures on the controller box (FANxxxx).
Ceiling Controller
Locations
- Mount the ceiling controller on the lower half of the roof cavity.
- Make sure mains supply has been isolated before making any electrical connection.
- Locate the ceiling controller central to planned sensor location - favouring any sensors
that may have concrete or brick walls in the way.
- Ensure the ceiling controller is in a location with good Wi-Fi signal strength.
- Avoid mounting near large metal bodies e.g. hot water cylinders, antennas,
heat pump AHU, switch panels, etc.
CAUTION: Avoid running TSC data cables in parallel with mains cables. If this is unavoidable,
try to keep at least a 0.2m distance.
DANGER!!
HIGH VOLTAGE
DANGER!!
HIGH VOLTAGE

12
Touch Screen Controller
Locations
- Install inside only.
- Mount on an inner wall at eye level.
- DO NOT install in wet/damp areas (i.e. laundry or bathrooms), on hot surfaces,
in convection currents, or exposed to direct sunlight.
- Ensure at least 0.2m between TSC cable and mains wires to avoid signal interference.
- DO NOT install near any localised heat source.
Mounting
1. Remove the magnetically attached mounting plate from the TSC by leveraging it
with a flat-head screwdriver.
2. Cut an opening on the wall for the flush box and mount it.
3. Screw the mounting plate onto the flush box. Ensure you can see the arrow and it is
pointing upwards.
4. Run the TSC Cable from the roof cavity down to the flush box.
5. Wire the 6-way connector to the cable and plug into the TSC (refer to wiring diagrams,
page 6).
6. Hold onto the edge of the controller and line up the arrow and magnets on the back of the
TSC with the mounting plate
7. Gently push the controller into the mounting plate until they snap together.
- Strong magnetic force between mounting plate and controller could cause
jamming of finger or skin.
INSTALLATION

13
COMMISSIONING AND TESTING
Caution
Ensure all connections are firmly in place and the ceiling controller’s lid is fastened before
switching on the mains supply.
1. Power on the system and navigate to the ADVANCED SETTINGS page.
(refer to pages 14-16).
2. Login as INSTALLER Password: freshair
3. Check the KIT SETTINGS and modify as per the installation. Ensure SYNERGY3 is
selected under SYSTEMS and G3 and F7 are selected under FILTER INSTALLED.
Press the Save button to apply changes.
4. Navigate to the SENSOR READINGS page and make sure all sensor readings are
displaying correctly.
5. Navigate to the TESTING MODE page. Step through the different configurations and
complete the Inspection Checklist
Inspection Checklist
£Fan operates on all speeds. Put fan onto high speed to continue inspection.
£Dampers switch over and system draws air from the correct locations (If installed).
£There are no leaks in the ducting.
£Fresh air intake grille is unobstructed and air is flowing into it freely.
£Exhaust air grille is unobstructed and air is flowing out if it freely.
£Return air grille (located centrally in the home) is unobstructed and air is flowing
into it freely.
£Lounge diffuser openings are between 5-10mm and does not whistle.
£Bedroom diffusers openings are between 3-5mm and does not whistle.
£Navigate to the Home Page and make sure there are no Error Codes present.
£Ensure the time and date is correct. If it is not, navigate to TIME-DATE setting page
and set the correct time and date.
Note: Diffusers can be wound open or closed. Diffusers can be opened up slightly more than
recommended if they whistle.

14
COMMISSIONING AND TESTING
Screens and Navigation
GENERAL SETTINGS
KIT SETTINGS
ADVANCED SETTINGS LOGIN
INSTALLER PASSWORD: freshair
SENSOR READINGS
TESTING MODE
GENERAL SETTINGS ADVANCED SETTINGS
KIT SETTINGS SENSOR READINGTESTING MODE
FAN SPEED
ON OFF
HEAT TRANSFER
ON
OUT
OFF
ROOF
GENERAL SETTINGS ADVANCED SETTINGS
CONTACT SMARTVENT
[email protected]
0800 140 150
BRIGHTNESS
AUTO LOCK TIME
TSC V0.X.X
CCB HW V0
CCB FW V0
CCB M V0
AUTO SCREEN LOCK

15
STANDBY
SETTINGS
HOME
DATE/TIME FILTER GENERAL
VENTILATION HEAT TRANSFER HEATER
SETTINGS
COMMISSIONING AND TESTING
Screens and Navigation

16
1) Only available if selected in ADVANCED SETTINGS
TIME-DATE
DATE/TIME SETTINGS
TIME DATE
08 39 APR 201724
09 40 MAY 201825
10 41 JUN 201926
FILTER
RESET
99%G3 FILTER
USED
FILTER SETTINGS
RESET
55%F7 FILTER
VENTILATION
HEAT TRANSFER1)
HEATER1)
COMMISSIONING AND TESTING
Screens and Navigation
GENERAL SETTINGS ADVANCED SETTINGS
CONTACT SMARTVENT
[email protected]
0800 140 150
BRIGHTNESS
AUTO LOCK TIME
TSC V0.X.X
CCB HW V0
CCB FW V0
CCB M V0
AUTO SCREEN LOCK

17
MAINTENANCE
Filters
The filters will require changing when the Filter icon turns red.
Navigate to the FILTER page to see which filters are at 100% and replace them.
After replacing the filter select RESET next to the filter that has been replaced
and tap the Save button.
G3 Filter
There are two G3 filters situated in the recovery ventilator.
The life span for the G3 filter is approximately six months (26 weeks) before
reaching 100% filter usage. Once the G3 filters are FULL they will need
to be cleaned.
1. Turn your Synergy3 system OFF at the mains and wait until the fans come
to a complete stop before moving on to the next step.
2. Locate the recovery ventilator in the ceiling.
3. Unscrew the 4 screws of the access panel for about 12mm,
slide the panel (A) along in the direction of arrow (as shown)
and take it down.
4. Pull the filters down (B) which are located on both sides of the energy
recovery core, outdoor air and room air side.
5. To clean the filters either wipe them gently with a damp cloth,
wash them in warm soapy water or clean with a vacuum cleaner
with a brush attachment.
6. Once clean and after allowing the filters to dry naturally (if washed), push
the filters back into place ensuring that they fit correctly. Re-fasten the
access panel by re-screwing the screws.
7. If the filters are unable to be cleaned correctly or are damaged,
they should be replaced immediately and before the system is restarted
(see order codes).
8. Turn your Synergy3 system back ON and reset the G3 filter timer.
System Qty Filter Order
Code
SYN1015AD 2 G3 FAN6017
SYN2025AD 2 G3 FAN6018
SYN3035AD 2 G3 FAN6019
All 1 F7 DCT2093

18
MAINTENANCE
❶
LED
Step 1
Turn the unit counter-clockwise
gently. The lid should separate
from the unit with an audible click.
The battery compartment lid will
remain adhered to the wall/ceiling.
❹
Step 5
Wait >3sec. Press the small button
on the underside of the unit and
observe the LED should flash once.
(if not, see troubleshooting guide)
❺
Step 6
Replace the unit back onto the battery compartment lid.
Turn the unit clockwise gently. Locking the unit on the lid.
Note: Alignment guide must be inserted into the alignment slot when putting
the battery cover on.
❷
Step 2
Leverage the CR2032 coin cell from
the compartment using a small tool
as shown in image. Then insert the
replacement battery back into the
compartment.
❸
Step 3
Insert the replacement battery
back into the compartment.
The original battery provided with sensors is expected to last between
2 to 5 years or more.
Replace Sensor Battery
Filter Grade Order Code Typical Life
F7 FAN2093 12 months
F7 Carbon1) FAN2277 6 months
HEPA Carbon1) FAN2278 6 months
Caution: When switching to a different grade of filter, remember to modify the
KITS SETTINGS to get the correct filter change reminder.
See the INSTALLATION INSTRUCTIONS / Commissioning and Testing
for instructions
F7 and HEPA Filters

19
TROUBLESHOOTING
Refer to the User Manual’s Troubleshooting section for more information.
Or contact SmartVent for support on 0800 140 150 if below does not resolve the issue.
Sensor flashes less than 3 times when pairing
Ensure ceiling controller is powered on.
Poor signal strength
•Move the sensor closer to the controller box.
•Shift the sensor to avoid or reduce the number of obstructions (e.g. walls and furniture)
between the sensor and controller box.
•Avoid concrete and brick walls between the sensor and controller box.
•Do not put sensor or controller box on top of or very close to metal.
Residual charge
•Press the button on the sensor with the battery removed to discharge before inserting
the battery again.
Sensor - battery check
•Check the sensor battery is working by pressing the button on the sensor
- the LED will flash once.
•If the LED doesn't flash replace the battery with a fresh one.
Note: it is possible for depleted batteries to show sufficiently high voltages
when unloaded.
Pairing window timed out
•The pairing window is 4 minutes. If it takes longer than 4 minutes to get from one location
to another then bring along a paired sensor (i.e. roof sensor).
• Press the button on the sensor to restart the ‘4-minute pairing window’.
• The pairing window will end when the TSC is turned off.
Replacing sensors
If a sensor was paired to the wrong location simply swap their locations.
If a sensor is damaged and needs to be replaced:
•Ensure the Controller box has been powered on for more than 20 seconds
•Press and hold the button on the box for 5 seconds until it beeps long
followed by a short.
•The roof sensor is now ready for re-pairing. Cycle through the sensor to be paired by
turning the TSC off and on OR pressing the button on the ceiling controller quickly
and you will you hear a short beep.
•Order is: Roof, Bedroom, Lounge then Outside, and cycle again will exit pairing mode.
• Check the TSC to see which sensor is in pairing mode (it will show 99°C)
• Pair by inserting a fresh battery into a new sensor.
• Once a sensor is paired the pairing window will close.
Repeat above steps if replacing multiple sensors.

20
TROUBLESHOOTING
AC fan relay outputs low speed all the time regardless of
what the UI says
System configuration may have been set to EC fan type - Contact Tech support
ERROR CODES
Error codes will appear on the Home Page when there is an electronic fault in the system.
If there are multiple faults the error codes will cycle to the next code every 5 seconds.
Contact SmartVent for support on 0800 140 150 if you see error codes not listed above or the
actions above do not clear the errors.
Code Description Actions
E0000 Communication Error Between
TSC and Ceiling Controller
Ensure connection between touch screen
controller and ceiling controller is correct
and secure, and cable is not damaged.
E0001 Clock Error Change the time on the TSC.
E1080 Outside Sensor Com Failure 1. Check the sensor battery is working by
pressing the button on the sensor
- the LED will flash once.
2. If the LED doesn’t flash replace the
battery with a fresh one - see sensor
maintenance for how to change
the battery.
E1180 Roof Sensor Com Failure
E1280 Lounge Sensor Com Failure
E1380 Bedroom Sensor Com Failure
E4002 Sensor Pairing Not Initiated
Turn off the power to the ceiling controller
for 30 seconds and begin sensor pairing
process.