Snom M200 SC User manual

M200 SC Base Station
Administrator and Provisioning Manual
v2018002

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v1.01
TABLE OF CONTENTS
Preface ................................................................................................................................6
Introducing the M200SC.....................................................................................................7
About the M200SC base station............................................................................................................ 7
Network requirements ........................................................................................................................... 8
M200SC configuration methods ........................................................................................................... 8
Configuration using the phone menus ........................................................................... 10
Viewing the main menu.................................................................................................................. 10
Using the handset menu ................................................................................................... 10
Using the Status menu ....................................................................................................... 10
Viewing line status .......................................................................................................................... 11
Using the admin settings menu.................................................................................................... 12
Using the network setting menu .................................................................................................. 12
Setting static IP ................................................................................................................... 13
Setting static DNS................................................................................................................ 14
Setting PPPoE ...................................................................................................................... 14
Setting the VLAN ID ............................................................................................................. 14
Using the secure browsing menu................................................................................................. 14
Using the provisioning menu.........................................................................................................15
Editing the handset PIN code ........................................................................................................ 15
Editing the User and Admin passwords...................................................................................... 16
Configuration using the Web user interface (WebUI).................................................... 17
Accessing the Web User Interface (WebUI)....................................................................................... 18
Status Page............................................................................................................................................. 19
System Status .................................................................................................................................. 19
Handset Status................................................................................................................................. 19
System Pages......................................................................................................................................... 20
SIP Account Management .............................................................................................................. 20
General Account Settings................................................................................................... 20
Dial Plan ................................................................................................................................ 21
SIP Server Settings............................................................................................................. 22
Registration Settings .......................................................................................................... 22
Outbound Proxy Settings.................................................................................................... 22
Backup Outbound Proxy Settings ..................................................................................... 23
Caller Identity Settings....................................................................................................... 23
Audio Settings ...................................................................................................................... 23
Quality of Service................................................................................................................. 24
Signaling Settings ............................................................................................................... 24
Voice....................................................................................................................................... 24
Feature Access Codes Settings......................................................................................... 25
Voicemail Settings............................................................................................................... 26

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NAT Traversal ....................................................................................................................... 26
Music on Hold Settings....................................................................................................... 27
Network Conference Settings ........................................................................................... 27
Session Timer ...................................................................................................................... 27
Jitter Buer .......................................................................................................................... 27
Keep Alive ............................................................................................................................. 28
Call Settings...................................................................................................................................... 29
General Call Settings .......................................................................................................... 29
Do Not Disturb...................................................................................................................... 29
Call Forward ......................................................................................................................... 29
User Preferences............................................................................................................................. 30
General User Settings ........................................................................................................ 30
Handset settings.............................................................................................................................. 30
Account assignments.......................................................................................................... 30
Repeater Mode..................................................................................................................... 31
Handset Name...................................................................................................................... 31
Server Application........................................................................................................................... 32
Action URI Syntax ................................................................................................................ 32
Action URI.............................................................................................................................. 33
XML Push Settings .............................................................................................................. 34
Network Pages....................................................................................................................................... 35
Basic Network Settings .................................................................................................................. 35
IPv4......................................................................................................................................... 36
IPv6......................................................................................................................................... 36
Advanced Network Settings .......................................................................................................... 37
VLAN....................................................................................................................................... 37
LLDP-MED............................................................................................................................. 37
802.1x .................................................................................................................................... 38
VPN......................................................................................................................................... 38
Contacts Pages....................................................................................................................................... 39
Base Directory.................................................................................................................................. 39
Adding a new directory entry:........................................................................................... 40
Directory Import/Export..................................................................................................... 41
Blacklist (deny all list) .................................................................................................................... 42
Adding a new blacklist entry:............................................................................................ 42
Blacklist Import/Export...................................................................................................... 43
LDAP................................................................................................................................................... 44
LDAP settings....................................................................................................................... 44
About LDAP attribute filters .............................................................................................. 44
Remote XML...................................................................................................................................... 46
Remote XML Directory Format.......................................................................................... 46

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Configuration (Servicing) Pages ......................................................................................................... 47
Reboot................................................................................................................................................ 47
Time and Date .................................................................................................................................. 47
Network Time Settings....................................................................................................... 48
Time Zone and Daylight Savings Settings ...................................................................... 48
Manual Time Settings ......................................................................................................... 48
Custom Language............................................................................................................................ 49
Firmware Upgrade .......................................................................................................................... 49
Firmware update ................................................................................................................. 49
Auto update........................................................................................................................... 49
Manual Firmware Update and Upload............................................................................. 50
Updating handset firmware............................................................................................... 51
Provisioning...................................................................................................................................... 51
Provisioning Ssettings........................................................................................................ 52
Plug-and-play settings....................................................................................................... 52
DHCP Settings ...................................................................................................................... 53
Resynchronization............................................................................................................... 53
Importing, exporting, and resetting the configuration ................................................ 54
Reset configuration ............................................................................................................. 55
Security ............................................................................................................................................. 55
Administrator password .................................................................................................... 55
User password..................................................................................................................... 56
Web Server ........................................................................................................................... 56
Trusted Servers ................................................................................................................... 56
Trusted IP .............................................................................................................................. 57
Certificates........................................................................................................................................ 58
Device Certificate................................................................................................................. 58
Trusted Certificate............................................................................................................... 58
TR-069 settings................................................................................................................................ 59
System logs ...................................................................................................................................... 59
Syslog settings..................................................................................................................... 60
Network Trace...................................................................................................................... 60
Download Log....................................................................................................................... 60
Provisioning using configuration files ........................................................................... 61
The provisioning process..................................................................................................................... 62
Resynchronization: configuration file checking......................................................................... 62
M200SC restart................................................................................................................................ 63
Configuration File Types....................................................................................................................... 64
Data Files ................................................................................................................................................ 64
Configuration File Tips and Security.................................................................................................. 65
Guidelines for the MAC-Specific configuration file ................................................................... 65
Securing configuration files with AES encryption..................................................................... 65

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Configuration file parameter guide................................................................................ 67
sip_account Module: SIP Account Settings ...................................................................................... 69
General configuration file settings............................................................................................... 69
MAC-specific configuration file settings ................................................................................... 76
hs_settings Module: Handset Settings ............................................................................................. 80
General configuration file settings............................................................................................... 80
MAC-specific configuration file settings ..................................................................................... 80
network Module: Network Settings................................................................................................... 81
General configuration file settings............................................................................................... 81
MAC-specific configuration file settings ..................................................................................... 82
provisioning Module: Provisioning Settings .................................................................................... 85
time_date Module: Time and Date Settings ..................................................................................... 90
log Module: System Log Settings....................................................................................................... 94
remoteDir Module: Remote Directory Settings ............................................................................... 95
web Module: Web Settings ................................................................................................................100
trusted_ip Module: Trusted Server and Trusted IP Settings ......................................................101
user_pref Module: User Preference Settings................................................................................102
call_settings Module: Call Settings .................................................................................................103
MAC-specific configuration file settings ...................................................................................103
audio Module: Audio Settings ...........................................................................................................105
file Module: Imported File Parameters...........................................................................................107
General configuration file settings.............................................................................................107
MAC-specific configuration file settings ...................................................................................109
tr069 Module: TR-069 Settings ........................................................................................................110
tone Module: Tone Definition Settings ............................................................................................112
profile Module: Password Settings..................................................................................................117
General configuration file settings.............................................................................................117
MAC-specific configuration file settings ...................................................................................117
system Module: DECT settings .........................................................................................................118
Troubleshooting............................................................................................................. 119
Common Troubleshooting Procedures............................................................................................119
Appendix A: Maintenance............................................................................................. 120
Taking care of your products.............................................................................................................120
Avoid water...........................................................................................................................................120
Electrical storms .................................................................................................................................120
Cleaning your products ......................................................................................................................120

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M200SC Administrator and Provisioning Manual Preface
Preface
Congratulations on your purchase of this Snom product. Please thoroughly read this manual for all the feature
operations and troubleshooting information necessary to install and operate your new Snom product.
This administrator and provisioning manual contains detailed instructions for installing and configuring your
M200SC SIP DECT base station with software version 2.0.4.x. See "Using the Status menu" on page 10 for
instructions on checking the software version on the M200SC. Please read this manual before installing the
product.
Audience
This guide is written for installers and system administrators. It assumes that you are familiar with networks
and VoIP, both in theory and in practice. This guide also assumes that you have ordered your IP PBX equipment
or service and selected which PBX features you want to implement. This guide references specific IP PBX
equipment or services only for features or settings that have been designed for a specific service. Please consult
your equipment supplier or service provider for recommended switches, routers, and firewall and NAT traversal
settings, and so on.
As the M200SC SIP DECT base station becomes certified for IP PBX equipment or services, Snom may publish
interop guides for those specific services. The interop guides will recommend second-party devices and
settings, along with M200SC-specific configurations for optimal performance with those services.
Related Documents
The Quick Start Guide M215SC Bundle contains a quick reference guide to the external features of the M200SC
and brief instructions on connecting the M200SC to a working IP PBX system.
The User Manual M215SC Bundle contains instructions for installing and setting up the hardware and on making
and receiving calls, and guides to all settings configurable in user and admin mode, respectively.

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M200SC Administrator and Provisioning Manual Introducing the M200SC
Introducing the M200SC
This administrator and provisioning guide contains detailed instructions for configuring the M200SC SIP DECT
base station. Please read this guide before attempting to configure the M200SC.
Some of the configuration tasks described in this chapter are duplicated in the Web User Interface (WebUI)
described in the next chapter, but if you need to assign static IP addresses, they must be set at each device.
This chapter covers:
◦“About the M200SC base station”
◦“Quick Reference Guide”
◦“Network Requirements”
◦“M200SC Configuration Methods”
About the M200SC base station
The Snom M200SC SIP DECT base station with handset cordless handset is a cordless business phone system
designed to work with popular SIP telephone (IP PBX) equipment and services. Once you have ordered and
configured your SIP equipment or service, the M200SC and cordless accessories enable you to make and
receive calls as you would with any other business phone.
The M200SC base station features include:
◦Up to 6 SIP account registrations
◦Up to 4 active SIP sessions (across all handsets and cordless deskets)
◦Registration of up to 6 DECT cordless handsets
◦Power over Ethernet
◦Handset locator
The M15SC cordless handset features include:
◦Orbitlink Wireless Technology™
◦Backlit Liquid Crystal Display
◦Speakerphone, hold, intercom and mute capability
◦Corded headset jack
◦3-way conferencing
◦200-entry call history
You can configure the M200SC using the menus on the M15SC handset, a browser-based interface called the
WebUI, or an automatic provisioning process. The WebUI enables you to configure the M200SC using a computer
that is connected to the same Local Area Network (LAN). The WebUI resides on the M200SC and may get
updated with firmware updates.
For the external features of the M200SC base station and the M15SC handset, please see one of the following:
◦Quick Installation Guide M215SC Bundle
◦User Manual M215SC
at http://wiki.snom.com/M215SC/Documentation.

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M200SC Administrator and Provisioning Manual Introducing the M200SC
Network requirements
A switched network topology is recommended for your LAN. The oce LAN infrastructure should use Cat.-5/
Cat.-5e cable.
The M200SC requires a wired connection to theLAN. Wireless connections from your LAN to other devices (such
as laptops) in your oce will not impedeperformance.
A Dynamic Host Configuration Protocol (DHCP) server is recommended and must be on the same subnet as the
M200SC base stations so that IP addresses can be auto-assigned. In most cases, your network router will have a
DHCP server. By default, the M200SC has DHCP enabled for automatic IP address assignment.
Note: Some DHCP servers have default settings that limit the number of network IP addresses
assigned to devices on the network. You should log in to your server to confirm that the IP range
is sucient.
If no DHCP server is present, you can assign a static IP to the M200SC. You can assign a static IP address using
the handset handset menu. Go to Admin settings > Network setting > IPv4 or IPv6 > Set static IP.`If you do not
have a DHCP server or do not manually assign static IPs, you will not be able to access the WebUI and/or enable
automatic time updates from an NTP server.
A DNS server is recommended to resolve the path to the Internet and to a server for firmware and configuration
updates. If necessary, the system administrator can also download upgrade files and use the WebUI to update
the M200SC firmware and/or configuration settings manually.
Figure 1. M200SC Installation Example
M200SC configuration methods
You can configure the M200SC using one of the following methods:
◦From the M15SC and M45SC handsets, using the handset menus. The handset menus are best suited
to configuring a few settings, perhaps after the initial setup has been done. For administrators, the
settings available on the handset menus include network settings, account settings, and provisioning
settings. See "Using the admin settings menu" on page 12. Many of the settings accessible on the
handsets are most useful for end users. Through the menu, they can customize the screen appearance,
sounds, and manage calls. For more information, see the M215SC User Guide.
◦The Web User Interface, or WebUI, which you access using your Internet browser. See "Configuration
using the Web user interface (WebUI)" on page 17. The browser-based interface is easy to navigate
and best suited to configuring a large number of M200SC settings at once. The WebUI gives you
access to every setting required for configuring a single device. You can enter service provider account
settings on the WebUI, assign accounts to handsets, and set up provisioning, which will allow you to
automatically and remotely update the M200SC after initial configuration.

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M200SC Administrator and Provisioning Manual Introducing the M200SC
◦Provisioning using configuration files. Working with configuration files allows you to configure the device
at regular intervals. There are several methods available to enable the M200SC to locate and upload the
configuration file. For example, you can enable the M200SC, when it starts up or reboots, to check for
the presence of a configuration file on a provisioning server. If the configuration file is new or has been
modified in any way, the M200SC automatically downloads the file and applies the new settings. For
more information, see "Provisioning using configuration files" on page 61.

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M200SC Administrator and Provisioning Manual Configuration using the phone menus
Configuration using the phone menus
The M200SC main menu has the following sub-menus:
◦Message—access the voice messages on each account.
◦Directory—view and dial directory and blacklist entries.
◦Call history—view missed calls, received calls and dialed calls.
◦Intercom—call other handsets.
◦Speed dial—view and edit speed dial entries.
◦Features—set DND, call forward settings and other calling features.
◦Status—view the handset and base station network status, account registration status, and product
information.
◦User settings—allows the user to set the language for the display, configure the appearance of the
display, set date and time, and customize the audio settings.
◦Admin settings—configure network settings (enter static IP addresses,for example), account settings,
provisioning, and security.
This chapter contains instructions for using the admin settings menu and for accessing the status menu. See the
M215SC User Guide for more information about the other menus.
Viewing the main menu
Using the handset menu
1. When the handset is idle, pressMENU/SELECT. The Main Menu appears.
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2. Press qor pto highlight the desired sub-menu, and then pressMENU/SELECT.
◦Press SELECT or an appropriate soft key to save changes.
◦Press OFF/CANCEL to cancel an operation, exit the menu display or return to the idle screen.
Using the Status menu
Use the Status menu to verify network settings and begin troubleshooting if network problems or account
registration issues aect operation.
You can also find the software version of the M200SC on the Product Info screen, available from the Status
menu.
Viewing the status menu:
1. When the handset is idle, press MENU/SELECT.
2. On the Main Menu, press qor pto highlight Status, and then press MENU/SELECT.