Snom M700 User manual

snom M700, snom M300
Base stations
Admin and Installation Guide
v1.1

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snom M300 and M700 administration and installation
guide
Contents
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Contents.............................................................................................................................................................2
DocumentHistory..............................................................................................................................................3
Introduction.......................................................................................................................................................4
IntendedAudience.............................................................................................................................................4
Abbreviations.....................................................................................................................................................4
Preinstallationinformation................................................................................................................................5
Environmentalconsiderations...............................................................................................................5
Wall/ceilingmounting...........................................................................................................................5
OperatingcontrolsandLED’s................................................................................................................5
Resetswitch.......................................................................................................................................5
Networkandpowerconnection............................................................................................................5
Generalsoftwareconsiderationsandrequirements.............................................................................6
Firstsetup..........................................................................................................................................................6
IdentifyingbaseIP‐addressandfirstlogin.............................................................................................6
Settingupaccountsandhandsets.........................................................................................................7
1.SetupaSIP‐server..........................................................................................................................7
2.Createanuseraccount..................................................................................................................8
3.RegisterHandset..........................................................................................................................10
FirmwareUpdate.................................................................................................................................12
FirmwareFiles:.................................................................................................................................12
FolderStructure:..............................................................................................................................12
Wirelessdevicefirmwareupgrade:.................................................................................................13
Wording...........................................................................................................................................................17

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Document History
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RevisionAuthorIssueDateComments
0.1TimKoehler05‐Sep‐2014InitialVersion
1.0BenajminZiebarh01‐Oct‐2014InitialRelease
1.1BenjaminZiebarth9Dec2014Added:Handsetupdateinfo
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Introduction
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ThisdocumentshallhelptoinstallandadministratethesnomMobilebasestationsM300andM700.
ThisdocumentdoesNOTcovertheinstallationofamulticellDECTsystem,inthiscasepleasereferto
thesnommulticelldeploymentguideforfurtherguidance.

Intended Audience

Thetargetaudienceforthisdocumentincludesnetworkadministrators.
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Abbreviations

Forthepurposeofthisdocument,thefollowingabbreviationshold:

DHCP:DynamicHostConfigurationProtocol
(T)FTP:(Trivial)FileTransferProtocol
IOS: InternetworkingOperatingSystem
NAT: NetworkAddressTranslator
PCMA:A‐lawPulseCodeModulation
PCMU:mu‐lawPulseCodeModulation
RSSI:Receivedsignalstrengthindication
RTP:Real‐timeTransportProtocol
RPORT: ResponsePort(RefertoRFC3581fordetails)
SIP:SessionInitiationProtocol
SME: SmallandMediumscaleEnterprise
SRTP:SecureReal‐timetransportprotocol
STUN: SessionTraversalUtilitiesforNAT
TLS:TransportLayerSecurity(forSIPencryption)
VLAN:VirtualLocalAccessNetwork
TOS: TypeofService(policybasedrouting)
URL: UniformResourceLocator
UA: UserAgent
UTC:CoordinatedUniversalTime(similartoGMTformat)
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Pre-Installation information
Environmental considerations
PleaseinstalltheM300/M700basestationonlyindrylocationswhicharenotpotentiallyexplosive
atmosphere.
Don’tinstallthebasenearairconditions,radiators,indirectsunexposure,verydustyplacesorwhere
itcouldbeexposedtowaterand/orchemicalsplashes.
Thebasestationsareshallonlybeusedindoor.
Environmentaltemperature:‐10°Cto+50°C(14°Fto122°F)
Humidity:max70%(noncondensing)
Itisrecommendedtonotinstallthebasestationdirectlyonmetalsurfacesandtomaintaina
minimumdistanceof20cm(8inches)fromcurrentlinesorwaterpipes;otherwisethereceptionmight
bedegraded.
Wall/ceiling mounting
ThesnomM300/M700canbewallmounted.OntheM700pleaseremovethefootstandprior
mounting.
TheM700canalsobemountedontheceilingwiththeoptionallyavailable“snomA700ceilingmount”
withtheproductnumber00003933.Pleasedonottrytoinstallthebasestationsontheceiling
withoutthismount,asthebasestationmayfalldown.
Operating controls and LED’s
ThebasestationshaveamulticolourLEDforstatussignalling.
StatusLED Systemstate
Solidgreen baseisoperational
blinkingorangebaseisbooting
blinkingred networkorregistrationfailure
off baseisinactive
blinkingrapidlybaseisupdatingsoftware
Resetswitch
Thebasehasaresetswitchonthebacktoreverttofactorydefaultsettings.Toperformafactory
reset,pleasepresstheswitchforatleast10seconds.
Network and power connection
TheM700doesnothaveapowerconnectionandrequirestheusageofPoweroverEthernet(PoE)
Class2.IfyournetworkisnotequippedwithaPoEinfrastructure,youcanusethe“snomA5PoE
injector”withtheproductnumber00004065.
TheM300basestationcomeswithapowersupply,pleaseonlyusethesuppliedpowersupplywith
theM300.TheM300doesnotsupportPoE.

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Bothbasestationshavea10/100Mbitautosensingnetworkport.
General software considerations and requirements

ThesnomM‐Seriesbasestationsfollowmostsnomspecificsnomconfigurationandmanagement
schemes.ItisrecommendedtohavealocalHTTP/HTTPSserverforfirmwareupdatesandcentral
configurationmanagement.
TheHTTP‐Serverwillhostfirmwarefilesforbasestations,handsetsandrepeaters.Thehandsetsand
repeaterscanbeupdatedovertheairbythebasestation.
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First setup
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ThefirstsetupwillguidethroughtheprocessofidentifyingthebasestationsIP‐address,tologinand
tosetupthefirsthandsetandSIP‐registration.

ThisguidewillNOTdescribehowtosetupM700inamulticellconfiguration.
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Note:ThescreenshotsaretakenfromanM700basestationandanM65handset.Where
applicableindividualscreenshotsaretaken.
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Identifying base IP-address and first login
Onceyouconnectedthebasestationtopowerandnetworkasdescribedbefore,takeasnom
M65/M25handsetandpressthe“Menu”keyandenter“*47*”.ThiswillshowthebasestationsIP‐
addressesinrange:
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PleaseentertheIP‐addressofthebasetoconfigureintoyourwebbrowser.
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ThestandardAdministrationcredentialsare:
Username: admin
Password:admin
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Youwillbepresentedwiththefollowingscreen:

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Note:Afterthefirstlogin,pleasegotothesecuritytabandchangetheadminloginpassword
immediatelytopreventthatthirdpartieshaveaccesstotheinstallation.
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Setting up accounts and handsets
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Threestepsarerequiredtomakethefirstphonecall:
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1.SetupaSIP‐server
PleasestarttosetupaSIP‐server,byclickingonServers.

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Theserverpageletsyouconfigureserverspecificsettings,suchasCodecpriorities,RTPsettings,
encryption,etc.

2.Createanuseraccount
NowclickonExtensionstocreateuseraccounts(considercreatingallrequireduseraccountsatthis
stage,theywillbeassociatedwiththehandsetsinthenextstep):

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Thenclickon“Addextension”:

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3.RegisterHandset
Backattheextensionpage,youwillnotice,thatthenewlycreatedaccountisassociatedwitha
handsetwhichhastheIPEIFFFFFFFFFF,thismeansthatnohandsethasbeenassociatedwiththisSIP
extension.

Selectthe“unregistered”extensionbysettingthecheck‐markandclickon“RegisterHandset(s)”.Now
takeyourhandset,pressMenuandselect“Connectivity”:

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PressOK,
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TheM65canregistertoup10differentbasestation,fornowselectthefirstentry(M25onlysupports
oneregistrationandwon’tshowthisscreen).
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SelectRegister,
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Enterthenetworkcode–bydefault“0000”
Firmware Update

Whenfirstinstallingasystem,snomrecommendsupdatingtothelatestversion.Factoryinstalled
versionmightbeoutdatedandanewerversionwithfixesandnewfunctionalitymightbeavailable.
PleasegotothesnomWebsite(www.snom.com)todownloadthelatestversion.
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FirmwareFiles:
Dependingonthedevicesinuseyoumightneeddifferentfirmwarefiles:
M700basestationupdatefile
M300basestationupdatefile
M65handsetupdatefile
M25handsetupdatefile
M5repeaterupdatefile
Beforecontinuing,pleasemakesure,thatyoudownloadedallrequiredfiles.
ThefilenamingisPRODUCTNAME_VERSION.fwu,pleasedoNOTrenamethefilesasthebasestation
willlookforfilenamesinexactlythisscheme.Forexample:M700_v0320.fwuwouldbetheupdatefile
forM700withtheversion320.
FolderStructure:
ItisrecommendedtohaveasubfolderforthesnomMobileproducts,inthesefolderfoldersforeach
productisrequired.
Note:Linux/UnixbasedHTTPserversarecasesensitive,sopleaseensurethatthefoldersare
createdwithcapitalletters.M700=OK,m700willnotwork.
Thefilesneedtobesortedinfoldersbyproductname:

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Intheproductfoldersmultiplefirmwarefilescanbepresent(exampleforM700):



Wirelessdevicefirmwareupgrade:
Toperformanupdatetoconnectedwirelessdevices(handsets/repeaters),youmustprovide
correspondingupdatefilestothebasestationandthedesiredfirmwareversionneedstobedefined.
Thischapterassumesyouhavedeployedthefirmwarefilesaccordingtothepreviouschapter.

Snomrecommendsperformingwirelessupdateswhenthewholesystemisinidle.Incasetheupdate
isperformsonanactivelivesystem,snomcannotguaranteeuninterruptedfunctionalityWhileitis
possibletoupdatethesysteminproduction,snomrecommendsnottodothis.

ManualUpdate(viaWebserver):
Tomanuallytriggertheupdate,pleasegotothewebinterfaceofthebasestation,andthengotothe
menu“FirmwareUpdate”.





Nowenternexttothedesireddevicethedesiredfirmwareversion,whichhastocorrespondwiththe
firmwarefilename.

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Onceyoupress“Save/StartUpdate”,thebasestationwillstartthetransfertotheendpoints.

NOTE:Handsetswillbeupdatedthenexttimetheyareplacedinthecharger.

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AutomaticUpdate(viaprovisioning):
Ifremoteprovisioningisconfigured,thefirmwareupdatefilestobeusedcanbedefinedinthe
configurationfileofthebasestation.Thefirmwarerelevantsettingsneedtobeinthe<phone‐
settings>section.
<phone-settings>
<firmware-settings>
<firmware>http://server/path</firmware>
<fp_fwu_sw_version>318</fp_fwu_sw_version> BASE
STATION FIRMWARE
<pp_fwu_sw_version
type=M65>318</pp_fwu_sw_version> DEVICE FIRMWARE M65
</firmware-settings>
</phone-settings>
Descriptionofthesettings:
<firmware‐settings> Thisisthesettingscontainerfortheindividualfirmwarerelatedsettings.
<Fp_squ_sw_version>definesthebasestationfirmwareversion,thisneedstobeadecimal
value(forexample318)
<Pp_fwu_sw_verion>definesthefirmwareversionfortheattacheddevices(handsetsand
repeaters).Ithasthetypeparametertodefinetheversionforeach
device.Thevalueisdecimal.

Note: UptoVersion3.18Build9thehandsettypeneedstobeenteredasHEX‐value.
Thevaluesare:
0x0D9A0079=M65
0x0D9A007F=M5
0x0D9A008D=M25
Theeasierwaywouldbetofirstupdatethebasestationto3.18Build10,which
directlysupportstheusageoftheproductnames(M65,M25,M5).

Thewirelessupdatesprocess:
Whenawirelessdevice(handsetorrepeater)firmwareupdatehasbeenprovided,thereisathree
stepprocessfortheupdate:
1. Transferfirmwaretothedevice(over‐the‐air‐viaDECT).
2. Verificationthatthefirmwarehasbeensubmittedsuccessfully.
3. Dependingifitisahandsetorarepeater:

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a. Handsetsperformthefirmwareupdateassoonastheyareputinthecharger.The
actualupdatetakes~1Min.
b. Repeaterswillexecutetheupdatesassoonastherearenoactivecalls.
Thedeviceremainsoperationalduringfirmwaretransfer,theDECTinstallationhowevermightnot
operateatfullcapacity.
TheprogressofthehandsetfirmwareupgradecanbemonitoredunderExtensions.


Note:ThehandsetupdateprocessisvisualizedbytheLEDonthebasestationblinkingred.

Aftertheupdatethesuccessfultransferisverified.


Whentheupdatehasbeensuccessfullyverified,thehandsetwaitstobeputinthechargertoperform
theactualupdate.



Oncethehandsethasbeenputinthecharger,itwillturnoff;theLEDwillflashgreenrapidlyandthen
flashredrapidly.Whentheupdatewassuccessfulitwillturnonagain.

Thecurrentfirmwareandthestatusoftheupdatewillbeshown:




Considerations:
Theupdatetransfertoadevicetakesonaverage~10‐15min.Dependingontrafficconditions
(Voicetrafficiswithpriority);undercertainconditionsitmighttakeupto60min.
Usingthedevicewillpausethetransferprocess.Itwillcontinueoncethehandsetisbackin
idlemode.
Oncethefirmwarehasbeentransferred,theactualupdatetakes~1min.

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TheM700canupdateupto10devices,theM300upto5devicesatthesametime.Ifmore
devicesareregisteredwiththebase,theywillbeupdatedonceanotherhandsetsuccessfully
receivedthefirmwareupdate.
Arepeaterwillstarttheupdateautomaticallyoncetherearenocalls.Thisleadstoashort
serviceinterruption(~1min),whiletherepeaterisupdatingthefirmware.
Thebasestationrandomlyselectsthedevicesforfirmwaretransfer.Itisnotpossibleto
priorizecertaindevices.

Multicellconsiderations:
AM700willupdateallhandsetsinrange;alsodevices“homed”onadifferentcell.
Iftheusermovesfromonecelltoanother,theupdatewillcontinue(aslongassufficient
updatecapacityisavailable).
Incaseacellisfullybusywithfirmwaretransfer,handover/roamingwillfail(anactivecall
mightbelost).
Ifawirelessdeviceupdateistriggeredononebasestationallbasestationswillperforman
update.


Wording

MasterbasestationThebasestationinaninstallation,whichwillorganizethetopologyand
sharethetopologyinformationwiththeentireinstallation.