
WARRANTY CERTIFICATE AND CONDITIONS
This SOCOMEC UPS appliance is guaranteed against manufacturing and material defects for a period of 12 months
from the date of purchase (local warranty conditions are applicable in addition to the general conditions). This
warranty certificate should NOT be e-mailed, but kept by the customer along with proof of purchase, for use in the
event of a claim being made for repairs or replacement under warranty.
The warranty period commences on the date the new product was purchased by the end user at an authorised
showroom (reference details are shown on the receipt).
Return-to-base warranty is provided: components and labour for repairs supplied free of charge, any products to
be replaced must be returned to SOCOMEC UPS or authorised service centres, at the customer’s own risk and
expense.
The warranty is recognized within national territory. If the UPS is exported out of national territory, the warranty shall
be limited to the cover of the parts used to repair the fault.
To claim service under the warranty please observe the following:
The product must be returned in the original packing. Any damage caused during shipping in packaging other than
the original will not be covered by the warranty;
The product must be accompanied by proof of purchase such as an invoice or receipt indicating the date of
purchase and product ID information (model, serial number). The sender must also attach the reference number
issued to authorise the return of the product, together with a detailed description of the defect. If any of this informa-
tion is missing the warranty will be invalid. The authorisation number is issued by service centres over the telephone
on receiving information on the malfunction in question;
If it is not possible to provide proof of purchase the serial number and date of manufacture will be used to calculate
the probable expiry date of the warranty; this could result in a reduction of the original warranty period.
The warranty on the product does not cover damage caused by carelessness (improper use: wrong input power,
explosions, excessive humidity, temperature, poor ventilation, etc.), tampering or any unauthorised repair work.
During the warranty period, SOCOMEC UPS reserves the right to decide whether the product should be repaired, or
whether to replace defective parts with new parts, or used parts that are equivalent to new parts in terms of function-
ality and performance.
In the case of batteries, warranty is valid only if the battery has been recharged regularly in accordance with the
manufacturer’s instructions. On purchasing the product it is advisable to check that the next recharge date indicated
on the packaging has not expired.
Battery
Batteries are treated as consumable parts and warranty only covers manufacturing defects.
Batteries must be stored in compliance with Supplier recommendations.
Warranty is valid only if the battery has been recharged regularly in accordance with the manufacturer’s instructions.
On purchasing the product it is advisable to check that the next recharge date indicated on the packaging has not
expired.
Optionals
A 12-month return-to-base warranty is provided on optionals.
Software products
Software products are guaranteed for 90 days. The software is guaranteed to work as indicated in the manual
accompanying the product. Hardware media or accessories (e.g. diskettes, cables, etc.) used with appliances are
guaranteed free of material or manufacturing defects under normal conditions of use for a period of 12 months from
the date of purchase.
SOCOMEC UPS will not be responsible for damages (including loss of income, interruption of business activity, loss
of information or other financial losses, of any nature) arising from the use of the product.
These conditions are subject to Italian law. Disputes shall come under the jurisdiction of Court of Vicenza.
SOCOMEC UPS retains the full and exclusive ownership rights over this document. Only a personal right to utilize the
document for the application indicated by SOCOMEC UPS is granted to the recipient of such document. All repro-
duction, modification, dissemination of this document whether in part or whole and by any manner are expressly
prohibited except upon Socomec’s express prior written consent.
This document is not a specification. SOCOMEC UPS reserves the right to make any changes to data without prior
notice.
2EN NETYS PE 600 - 2000 VA - Ref.: IOMNETPEXX09-EN 00