Sonic SoundGate 3 User manual

SoundGate 3
User Guide
www.sonici.com

SOUNDGATE 3 · USER GUIDE 03
Table of Contents
Instructions for Use 6
General Warnings 7
Introduction 10
Getting Started 13
Battery Indication 15
Battery Life 17
Attaching the Neck Strap 18
Wearing the SoundGate 3 20
Using the Protective Skin 21
Microphone 22
Operating the SoundGate 3 23
Turning your SoundGate 3 ON and OFF 24
Adjusting the Volume and Program Settings 26
Pairing to a Mobile Telephone
or other Bluetooth®Devices 28
Connecting to Paired Bluetooth®Devices 29
Using with a Mobile Telephone 31
Using the SoundLink App 36
Using with an MP3 Player or Computer 37

SONIC · SOUNDGATE 3
04
Using the Telephone Coil 41
SoundGate 3 Wireless Range 43
Visual Indicators 46
Troubleshooting 48
Maintenance 56
International Warranty 57
Information to the User Regarding the Radio
Communication Part of the Device 58
Declaration of Conformity 61
Information and Explanation of Symbols 62
Service 64

SOUNDGATE 3 · USER GUIDE 05
Congratulations on the purchase of your new
SoundGate 3. Your SoundGate 3 allows you to connect
wirelessly between your hearing aids and a wide
range of audio devices via Bluetooth®.
Whether communicating wirelessly via your mobile
telephone device or streaming audio through your
television, computer, or MP3 player, this guide will
offer the instructions necessary to get you on your
way to better hearing.
Please read the entire contents of this booklet before
using your SoundGate 3. It contains instructions
on how to use and how to handle your SoundGate 3.
It also contains important safety information.

SONIC · SOUNDGATE 3
06
Instructions for Use
The following model is covered by these instructions:
SoundGate 3.
The SoundGate 3 is intended to be used as:
1. A remote control for your hearing aid(s), for
volume and program changes
2. A streaming interface between external audio
devices (e.g., mobile telephones, TV, GPS, etc.)
and your hearing aid(s)
The SoundGate 3 can be connected to an iPhone®and to an
Android™smartphone, allowing you to alternatively control your
hearing aid(s) via the Sonic SoundLink App. Please refer to page
36 for more details on compatibility.
”Made for iPhone” means that an electronic accessory has been
designed to connect specifically to iPhone, and has been certified
by the developer to meet Apple performance standards. Apple is
not responsible for the operation of this device or its compliance
with safety and regulatory standards. Please note that the use of
this accessory with iPhone may affect wireless performance.
Apple, the Apple logo and iPhone are trademarks of Apple Inc.,
registered in the U.S. and other countries. App Store is a service
mark of Apple Inc. Android and Google Play are trademarks of
Google Inc. The Android robot is reproduced or modified from
work created and shared by Google and used according to terms
described in the Creative Commons 3.0 Attribution License.

General Warnings
Familiarize yourself with the following general
warnings before using your SoundGate 3.
Hazard warnings
SoundGate 3 is not a toy and should be kept
away from children and vulnerable persons.
Special attention should be paid to the smaller
components in order to prevent swallowing or
choking. If a part is swallowed, see a doctor
immediately.
Never expose the SoundGate 3 to excessive
heat, such as putting it in an oven, microwave,
burning it or leaving it inside a parked car in the
sun. There is a risk in these events that it will
explode and cause serious injury.
If by accident the neck strap should get caught
on something while the user is wearing it, the
neck strap is constructed to break automati-
cally. Therefore, never try to shorten or modify
the neck strap in an unauthorized way. The neck
strap should not be used for children who weigh
less than 24 lbs (11 kg).
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SOUNDGATE 3 · USER GUIDE

SONIC · SOUNDGATE 3
08
Using SoundGate 3 with a mobile telephone
while driving may be distracting. If traffic laws
or driving conditions demand it, pull off the
road and park your vehicle prior to making
and answering calls.
SoundGate 3 should not be used in an aircraft
unless specifically permitted by the flight
personnel
SoundGate 3 is designed to comply with the
most stringent Standards of International
Electromagnetic Compatibility. However,
SoundGate 3 might cause interference with
other medical devices such as defibrillators
and pacemakers.
·Please contact the manufacturer of your
implantable device for information about
the risk of disturbance
·Immediately remove the SoundGate 3 if
interference is suspected. Do not use
SoundGate 3 and seek advice.
Interference can also be caused by power line
disturbances, airport metal detectors,
electromagnetic fields from other medical
devices, radio signals and electrostatic
discharges.

SOUNDGATE 3 · USER GUIDE 09
The safe use of the SoundGate 3 with the
auxiliary input cable is determined by an
external signal source. When the input cable
is connected to mains-operated equipment,
this equipment must comply with IEC-60065,
IEC-60950, IEC-60601 or equivalent safety
standards.
The safety of recharging batteries with the USB
connector is determined by the external
equipment which should be UL approved or
comply with equivalent IEC-60065, IEC-60950,
IEC-60601 or other equivalent safety standards
Do not attempt to open the battery
compartment, as it may damage the battery.

10 SONIC · SOUNDGATE 3
Introduction
The following items are included in your SoundGate 3
package and will be covered within this instruction
guide:
SN2_ILLU_Overview_HI
8
SN2_ILLU_Neckloop_HI
2
SN2_ILLU_audioCable_HI
4
SN2_ILLU_Charger_HI
5
3.5 mm stereo cable Power adapter
SoundGate 3 Neck strap

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SOUNDGATE 3 · USER GUIDE
SN2_ILLU_Charger_HI
5
USB charging cable User Guide
Charger cradle Protective skin
SN2_ILLU_ChargerCradle_HI
3
SN2_ILLU_ProtectiveSkin_HI
6.1
SN2_ILLU_UsbCable_HI
7
SoundGate 3
User Guide
www.sonici.com

12 SONIC · SOUNDGATE 3
SoundGate 3 overview
SN2_ILLU_Overview_HI
8
SN2_ILLU_SoundgateProfile_HI
1
4 5 6 7
10 9
8
3
2
1
8
1 Power on/off
2 LED indicator
3 Volume control
4 Auxiliary input key
5 TV key
6 Phone key
7 Microphone inlet
8 Neck strap jacks
9 3.5 mm auxiliary input
10 Micro-USB charger jack

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SOUNDGATE 3 · USER GUIDE
Getting Started
The SoundGate 3 contains a rechargeable battery.
Ensure your battery is completely charged prior to
use.
Charging the Battery
The SoundGate 3 should be charged daily to ensure
sufficient battery life during normal hours of
operation.
The SoundGate 3 can be charged in the following
ways:
·Connect the power adapter to the micro-USB
charger jack on the SoundGate 3. Then plug the
power adapter into a wall socket.
·Connect the USB charging cable to the micro-USB
charger jack on the SoundGate 3. Then plug the
opposite end into the USB port on your computer.
SN2_ILLU_Overview_HI
8

14 SONIC · SOUNDGATE 3
·Plug the power adapter into the micro-USB jack
of the charger cradle. Then plug the power adapter
into a wall socket, and mount your SoundGate 3
into the cradle with the power key facing up.
·When using the SoundGate 3 in a vehicle, you may
connect the USB charging cable to the micro-USB
charger jack on the SoundGate 3. Then plug the
opposite end into a 12 V car USB port or adapter
(not included).
SN2_ILLU_BatteryChargeCableToUsb_HI
10
SN2_ILLU_BatteryChargeCradle_HI
11

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SOUNDGATE 3 · USER GUIDE
Battery Indication
The LED indicator on the top of your SoundGate 3
will help you monitor the status of your battery life
and/or charging status.
LED indication Status
Green
SN2_ILLU_GreenLed_HI
12
Battery status is OK
Red
SN2_ILLU_RedLed_HI
13
Battery life is low (approx.
20 minutes remaining)
Red (pulsing every
2 – 3 seconds)
SN2_ILLU_RedLedFlashing_HI
15
Battery life is critically
low (approx. 5 minutes
remaining)

16 SONIC · SOUNDGATE 3
LED indication Status
Green (flashing)
SN2_ILLU_GreenLedFlashing_HI
14
Battery is connected
to a power source
and actively charging
Green
SN2_ILLU_GreenLed_HI
12
Battery is charged
completely (SoundGate 3
powered ON)
OFF
SN2_ILLU_NoLightLed_HI
16
Battery is charged
completely (SoundGate 3
powered OFF)

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SOUNDGATE 3 · USER GUIDE
Battery Life
The battery life of your SoundGate 3 device depends
on the type and duration of usage. The table below
indicates the maximum time a completely charged
SoundGate 3 battery will run for various functions.
Function Maximum
battery life (hrs)
Stand-by up to 60 hours
Streaming audio without neck
strap attached
up to 5 hours
Battery charge time 2 hours
Stand-by mode is when the SoundGate 3 is powered
ON but is not actively being used. Phone calls with
connected Bluetooth®mobile phones may still
be received in stand-by mode.
Note! The rechargeable battery should not be
drained completely. Keeping the battery fully
charged will prolong its life. You cannot
replace the battery yourself. Please return
the device to your hearing care provider
for service, if necessary.

18 SONIC · SOUNDGATE 3
Attaching the Neck Strap
It is recommended to use your neck strap at all times
when streaming audio from the SoundGate 3.
The neck strap serves as an antenna and helps direct
the audio signal to your hearing aids.
Insert both ends of the neck strap into the neck strap
jacks of your SoundGate 3, as shown below. When the
neck strap is inserted completely, it will click.

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SOUNDGATE 3 · USER GUIDE
Note! Using SoundGate 3 without the neck
strap requires more power – consequently
maximum streaming time is reduced to
5 hours on one full battery charge.
SN2_ILLU_NeckStrapAttach_HI
17

20 SONIC · SOUNDGATE 3
Wearing the SoundGate 3
Please use the guidelines below to determine
how your SoundGate 3 should be worn for different
types of use.
SN2_ILLU_WearingPositionNeck_HI
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SN2_ILLU_WearingPositionPocket_HI
20
SN2_ILLU_WearingPositionHand_HI
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Hands free with neck strap
Recommended uses:
Bluetooth®streaming, wired
connection to MP3 or PC
Hand held or in the pocket
Recommended use:
remote control