Sonim XP6 Installation guide

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FAQ
GUIDE
SONIM XP6
English

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Copyright © 2015 Sonim Technologies, Inc.
SONIM and the Sonim logo are trademarks of Sonim
Technologies, Inc. Other company and product names
may be trademarks or registered trade-marks of the
respective owners with whom they are associated.
Reference Documentation
For more information about any of the features discussed
in this guide, refer to Sonim XP6 user guide available at
http://www.sonimtech.com/support/downloads.php.

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Contents
Push-to-talk - General ———————— 4
Instant Personal Alerts———————— 7
Managing EPTT Calls———————— 8
Troubleshooting EPTT Issues———— 12
Sonim XP6 - Features———————— 14
Sonim XP6 - Support———————— 17

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Push-to-talk - General
What is Enhanced Push-to-talk (EPTT)?
• Enhanced Push-to-talk (EPTT) is a special
feature on a mobile phone that combines the
functionality of a walkie-talkie or 2-way radio
with the normal handset features. It provides
simple communication to a group of people
with just a touch of a button.
• It allows the customer to instantly reach other
EPTT contacts by eliminating the dialing and
ringing steps in a regular cellular call. EPTT
calls can be made to one person or to a group
of people.
• It is also referred to as Push to Talk over
Cellular (PoC ).
How does EPTT work?
• EPTT is based on half-duplex communication
(ability to speak over the same channel but not
at the same time). It uses Voice over internet
protocol (VoIP).
• The person who talks, keeps the EPTT button
pressed, while others can only listen. Thereafter
the speaker releases the EPTT button, and the
next speaker presses the button and starts
talking.
• An EPTT call will end when the caller ends the
call. However, other speakers of the group can
end their call session, any time.
Is EPTT number different from my mobile number?
No, the EPTT phone number is the same as your
10 digit mobile number. But this number should be
provisioned by the operator for EPTT to work.
Can I make/receive an EPTT call without using the
speaker phone?
EPTT calls are generally started over the speaker
phone but can be changed to the earpiece at
anytime. You can listen to EPTT calls through your
phone’s speaker or earpiece. Press the center Menu
key to turn the speaker On/Off.
You can route the calls through earpiece by default.
To enable this, select earpiece/mute/off option in the
privacy mode when the phone’s native prole is set
to Silent.
you can also Disable speaker in PTT settings to
route the tone and media through earpiece
What will be the status of the EPTT application if I
activate Flight mode?
You will logout of EPTT and the presence status
will change to Ofine state. If you try to access
EPTT, you will get a “Data connection is currently
unavailable. Please try again later” message.
How many entries are displayed in the Call history
screen?
A maximum of 100 entries are displayed in the call
history screen. There can be upto and 30 sub entries
for each entry.
Is EPTT secure?
Yes, EPTT is secure because only a known device
can access the network and all data is completely
encrypted over a secure HSPA channel.

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Push-to-talk - General
Can I access my other phone features like browser,
camera, messaging etc., while the EPTT application is
in idle state?
You can use all other phone applications when
EPTT is in idle state. Press the Back or Home key
to come to the idle screen and then you can access
the menu options of your choice..
Can I access my other phone features like browser,
camera, messaging etc. While in active EPTT
session?
You can use all other phone applications when EPTT
session is active. Press the Back or Home key to
come to the idle screen and then you can access
the menu options of your choice.
What are EPTT contacts?
EPTT contacts are different from your phone
address book. However, you can also add phone
number from your main phone book to EPTT
contacts. In order to contact a EPTT Contact
using EPTT service, they must be EPTT service
subscribers.
How many EPTT contacts can I have in my EPTT
Contact list?
• An EPTT subscriber can have both public and
corporate contacts.
• Public contacts are created on the phone. You
can add up to 300 contacts and 30 groups
each containing 30 members.
• Corporate administrator for the company stores
the corporate contacts to the phone. Corporate
administrator can add up to 1000 contacts and
100 corporate groups each containing up to
250 members per group.
The maximum number of supported
contacts depends on the software
conguration.
What is a favorite contact or group?
The Favorite Contacts or Groups tab contains the
list of EPTT contacts or groups added as favorites
for easy access.
Can I delete all EPTT contacts at a time?
No, you have to delete contacts individually.
How can I change the chirp notication sound for
EPTT calls, to beep sound?
You cannot change the chirp notication sound for
EPTT calls to beep sound. This is xed.
Can we turn off the chirp notication sound, when we
release the EPTT button?
The chirp notication cannot be turned off. Instead
turn ON the privacy mode and set it to Mute (Floor
control tone and PTT audio will NOT be heard) OR
Earpiece (Floor control tone and EPTT audio will be
heard through earpiece).
How does Auto-start function work?
When Auto-start feature is enabled, the user will be
automatically logged in to EPTT when the phone is
switched ON
If auto-start is disabled, the user has to manually
login to EPTT when the phone is switched ON.

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By default, Auto-start is enabled.
How does Use Bluetooth for audio feature work?
When Use Bluetooth for audio is enabled, the audio
will be played through a paired Bluetooth device.
When disabled, the audio will be played through
phone loudspeaker.
By default, Use Bluetooth for audio is enabled.
Push-to-talk - General

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What is an Instant Personal Alert?
The instant personal alert (IPA) feature allows a user
to send an alert to an individual EPTT contact, and
request them to call the sender.
• You can send an IPA only to EPTT contacts in
Available or Do Not Disturb state.
• An IPA can be initiated only to a single contact
and cannot be sent to a group.
• You cannot send an IPA if you are in Do Not
Disturb state. This is because the receiver will
not be able to call you back. Users can send
the IPA from options > Send alert.
How do I send an Instant Personal Alert?
Highlight a contact either in the EPTT call history
screen or from the EPTT Contacts screen or in the
favorite contacts screen and press the Alert soft key
to send IPA.
How do I respond to an Instant Personal Alert?
When you receive an Instant Personal Alert,
press and hold the EPTT button to place a EPTT
call. Press the Green key (Call button) to initiate a
GSM call to that number. Press the Dismiss key to
discard the alert.
How can we respond to an incoming instant personal
alert, when the keypad is locked?
You can call back to the incoming instant personal
alert by pressing the EPTT hard key or by tapping on
the Call soft button in the notication alert. You can
reject by tapping on the Cancel soft button in the
alert screen.
You cannot initiate a GSM call from a received MCA/
IPA when the phone keypad is locked.
Instant Personal Alerts

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Managing EPTT Calls
How do I activate EPTT in my Sonim XP6 phone?
EPTT service must be initialized on your phone,
before making EPTT calls.
When you switch ON the phone, for the rst time,
you can activate your EPTT service by either:
1. Select Menu > AT&T EPTT > Select Yes to activate
EPTT service.
OR
Simply press the Push-to-talk button on the left
side of your phone.
2. Once registered, “Client successfully activated”
message is displayed and the presence icon ( ) is
displayed at the top left corner of the home screen
and the EPTT service is enabled. The EPTT service
will retrieve EPTT contacts and groups if they exist
for your company or corporation.
How to make an EPTT call?
To dial an EPTT call,
1. Select the contact/group from EPTT contacts/
EPTT groups, or from the Call history or from the
Favorite contacts/Favorite groups.
2. Press and hold the EPTT button.
3. Continue to hold the EPTT button to speak.
4. Release the EPTT button when you nish speaking.
5. To end the call, press RSK and tap End call option
on the screen or press the End key.
You can talk by tapping and holding the
mic icon on the screen. The mic would
turn green when you speak. When the
other user speaks your mic would turn
red. When no one is speaking the mic
color would be grey.
What is one-to-one EPTT call?
This is a simple EPTT session where just one caller
and one recipient are involved in the conversation.
What is a Quick Group Call?
You can quickly make a single call to many contacts
in the EPTT Contacts list. You can initiate a quick
group call to maximum of 10 contacts.
If there are DND and ofine users among
the selected contacts, only the available
contacts will receive the call.
How do I block EPTT calls to my phone?
If you wish to completely block incoming EPTT calls,
change your presence status to Do Not Disturb.
Will I receive cellular call while in active EPTT call?
While receiving an incoming GSM call over and
acitve EPTT session, the phone will vibrate as an
indication.
You can accept or reject the incoming cellular call. If
accepted, the EPTT call will be put on hold and will
be activated after the cellular call is completed, if the
EPTT session is still active.

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Managing EPTT Calls
Can I make a cellular call while in an active EPTT call?
You can initiate a cellular call while in an active
EPTT session by pushing the EPTT call to the
background.
EPTT call can be pushed to the background using
the Return key or the Home key.
Will I receive EPTT call while in active cellular call?
You will not receive EPTT calls, while in active
cellular call. Once the cellular call ends, a EPTT
Missed call alert will be displayed to notify the
user.
How long can I talk over EPTT call?
During an EPTT call, you can speak continuously for
a maximum of 3 minutes. You have to release the
EPTT button and press again to continue speaking.
The call can last for maximum 1 hour.
The maximum talk duration for speaking
continuously and the maximum duration
for a single EPTT session are server
congured.
Why does an EPTT call get disconnected
automatically?
When the EPTT call is established and none of the
users speaks until oor idle time expires, the call will
get disconnected automatically. Floor idle time is
server congured.
How can I set my status as Do Not Disturb?
You can set your status to Do Not Disturb by
tapping on My status in EPTT call history screen.
Select Do Not Disturb in Set My status screen.
Follow the same steps to change your status back
to Available.
How to speak when connected to a Wired Headset?
When connected to a wired headset, you should use
the EPTT button on the phone and the microphone
of the wired headset to speak.
If a PTT wired headset is used, then the PTT oor
can be taken and released using the button in the
wired headset.
How can I adjust the tone volume while on an EPTT/
voice call?
While on an EPTT call but you are not speaking,
press the side volume button to adjust the volume
accordingly. You can also adjust the volume by
selecting Options > Settings > Volume while in
EPTT idle state.
Can we set customize the tones for missed EPTT
calls and Instant Personal alerts?
You can customize the alert tones under EPTT
settings > Alert Tone. You can choose one of the
4 pre-congured alert tones and set that as your
default alert tone.
Can we send group EPTT alerts?
Sonim XP6 does not support group EPTT alerts.
How do we get the continuous alert for missed EPTT
calls?
To get alerts for missed EPTT calls, you can set the
EPTT call alerts:

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Managing EPTT Calls
1. Login to EPTT.
2. Select Options > Settings > Alert repeat. Select
one of the following options.
• Repeat once - once it rings
• Repeat – rings every 20secs once for next 10
mins
• Continuous - every 20 secs once it rings &
continues to ring until its rejected or dismissed.
How can we notify a person about missed calls when
they are on a GSM call?
The missed call symbol ( ) will be displayed next
to the EPTT icon ( ), when there is a missed call
during a GSM call.
Can I use the EPTT button to initiate an EPTT call,
when the keypad is locked?
The phone keypad lock must be unlocked to initiate
a EPTT call using the EPTT button.
Can I make PTT calls from native phonebook?
No. We cannot make PTT calls from the native
phone book.
Can I take the oor and end the call when the PTT call
is active in the background?
Yes. You can take the oor and end the call when
the PTT call is active in the background.
Single press the End key will push the PTT call
screen to foreground, the second press on this
screen will end the call.
Why do we have Hide Ofine option in the contact
screen?
If you select Hide ofine option, all the contacts
that are currently ofine will be hidden and only
the online contacts will be displayed in the contact
list.
To see all the contacts again, you need to select
Show Ofine option from the menu options.
What does the lock icon in the groups tab indicate?
Lock icon indicates ( ) that one of the corporate
groups is a Talk group or Camped group.
What is a camped group /Talk group / Locked group?
If you set a corporate group as a Locked group
by selecting the Lock option from the menu, then
you can receive a pre-arranged group call only from
that group. Other pre-arranged group calls will be
blocked.
Private call and Quick group call will not be affected
by this feature.
How do I congure * or # to send alerts?
You have to rst go to EPTT settings > Congure
Alert Options > select Use * or Use #.
To send the alert, select or highlight a contact in
the contact list or call history and long press * or #,
whichever is congured.
Alert would be sent to the highlighted contact.

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Managing EPTT Calls
How can I stop EPTT application from using Wi-Fi?
If you do not want the EPTT application to use Wi-Fi,
go to EPTT settings > unselect Wi-Fi option.
EPTT application will now start using the mobile
data (if it is enabled).
Why do we have Hide Ofine option in the contact
screen?
If you select Hide ofine option, all the contacts
that are currently ofine will be hidden and only
the online contacts will be displayed in the contact
list.
To see all the contacts again, you need to select
Show Ofine option from the menu options.

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Troubleshooting EPTT Issues
I can’t make an EPTT call.
• Subscription to EPTT Services: You can
access EPTT services only if you subscribe to
EPTT services from the carrier. Contact your
operator for more information.
• Check for coverage: You must be within the
network coverage area to make an EPTT call.
Check your idle screen to ensure you have a
radio signal ( ).
• Check your status: If you see an icon with
cross mark ( ) in the upper left corner of
the screen, EPTT is turned off. To change your
status to Available, press the EPTT button.
Login screen will appear. Select OK to login.
The available icon is displayed ( ) when
EPTT is logged in.
I am not receiving EPTT calls.
• Ensure you are in the network coverage area
and that your EPTT service is online. Check
your idle screen to ensure you have a radio
signal ( ).
• Your phone may be set to Do Not Disturb
(DND). If your phone is set to DND, indicated
by an icon ( )you will not receive
EPTT calls. You will however be able to receive
Instant Personal Alerts.
I can’t hear EPTT calls.
The speaker phone might have turned off and the
voice is routed through the phone earpiece. Please
turn the speaker back ON to hear EPTT calls via
loudspeaker.
The phone might be in silent mode and the option
Mute may be enabled.
People cannot hear me on their EPTT phone.
Remember to press and hold the EPTT button and
begin speaking after an audible tone. You should
speak directly into the phone’s microphone in a
normal voice. Release the EPTT button only after
you have nished speaking.
I am not able to add new contacts or groups.
Check if you are a corporate subscriber. If yes,
then you will not be able to add contacts or create
groups. Only Administrators can add, edit and
delete contacts and groups to your contact list or
group list.
Some of the members in ‘group member screen’ have
a different icon. What do they indicate?
These icons indicate that these members have
supervisory override privilege. This means that those
users with this privilege can take the oor at any
time during the EPTT call, even when some other
user is speaking
Can I be the supervisor of a group?
You cannot have the privilege of a supervisor. You
can be a part of the group consisting of members
having this privilege.
What will happen if I enable “Privacy Mode” feature?
In privacy mode, you can select one of the following
options:
• OFF- routes EPTT oor control tones and EPTT
audio through the loudspeaker even when the
phone is in silent mode or vibrate only mode.

13
Troubleshooting EPTT Issues
• Mute – mutes all EPTT oor control tones and
EPTT audio when phone is in silent mode or
vibrate only mode.
• Ear piece - routes all EPTT tones and EPTT
audio through the earpiece when phone is in
silent mode or silent only mode.
The default setting is Earpiece.

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Sonim XP6 - Features
Can I add and remove Google account in Sonim XP6?
You can add or remove Google account in Sonim XP6,
using the following procedure:
• To add an account, navigate to System settings >
Add account (+).
• You can add different types of accounts such as
Gmail, Yahoo, AT&T or Corporate.
• To remove an account, navigate to System settings
> select the account congured > select Option
key > select Remove account.
How can I Factory Reset Sonim XP6?
To Factory Reset Sonim XP6, navigate to System
settings > Backup & reset > Factory data reset >
Select Reset phone > Enter the PIN or Pattern (If
Enabled) > Erase everything.
How to connect your Sonim XP6 with other devices
via USB Tethering?
To connect Sonim XP6 via USB Tethering:
1. Connect the USB Via PC.
2. Navigate to System settings > select More... >
select Tethering & portable hotspot > Enable USB
tethering (check box).
Mobile Hotspot plan should be activated
in SIM to enable USB tethering.
How to connect your Sonim XP6 with other devices
via Portable Hotspot?
To connect Sonim XP6 via portable Wi-Fi Hotspot:
Navigate to System settings > select More... >
Select Tethering & portable hotspot -> Enable
Portable Wi-Fi hotspot (check box).
Mobile Hotspot plan should be activated
in SIM to enable portable Wi-Fi hotspot.
How to connect your Sonim XP6 with other devices
via Bluetooth Tethering?
To connect Sonim XP6 via Bluetooth tethering:
Navigate to System settings > select More… >
select Tethering & portable hotspot > Enable
Bluetooth tethering (check box).
Mobile Hotspot plan should be activated
in SIM to enable Bluetooth tethering.
Why I am getting ‘Entitlement Error’ whenever I try to
activate tethering (USB/Wi-Fi/BT)?
To activate tethering, Mobile Hotspot plan should
be enabled in the SIM. If this service is not enabled,
tethering cannot be activated. Contact AT&T
customer care to enable Mobile Hotspot plan in the
SIM.
How to connect your Device as a USB MTP/PTP?
Connect the DUT to PC > Drag down the notication
panel > Tap on Connected as a media device.
By default MTP is enabled.
How to Import/Export Contacts?
Navigate to People > press Option key > select
Import/export.

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Sonim XP6 - Features
Can I transfer les [Audio, video & Images] from XP6
via Bluetooth?
Yes, you can transfer all types of supported Audio,
Video, Image, Documents via Bluetooth.
How do I switch the LED torch ON in Sonim XP6?
In XP6 you can turn on/off the LED torch in three
ways-
• Using Torch widget in Home screen.
• From Locked screen > select Torch widget.
• Long press on “5” hard key (Except editor
screens).
How to Update my XP6?
Navigate to System settings > select About phone
> select System updates > Check for Updates.
If there are any updates available, it will be
downloaded. Please make sure that device is
connected to Wi-Fi/Data network to download the
updates.
What is FDN and does the Sonim XP6 support?
FDN (Fixed Dialling Numbers) is a SIM card-enabled
feature. It restricts outgoing calls only to phone
numbers listed in the FDN list. You will need the
PIN2 from your network carrier to activate this
feature.
Does XP6 support external SD card?
No. XP6 does not support SD card.
Can my Sonim XP6 connect to a Bluetooth®-enabled
device?
Yes, Sonim XP6 can connect to most Bluetooth-
enabled devices.
Sonim XP6 is compatible with Bluetooth Protocols:
AVRCP, A2DP, HFP, HSP, MAP, PAN, OPP, FTP and
PBAP.
Can I record video in HD?
Sonim XP6 can record video in HD (High Denition)
with 720p.
How to change GPS settings to achieve better and
more accurate results?
Navigate to System settings -> Select Location ->
Change the mode to High accuracy
By default Location is selected as High
accuracy and consumes mobile data.
Can the applications which are not from Google
Playstore be installed in the device?
Yes. These applications can be installed by enabling
the option of Unknown source.
Navigate to System settings > select Security
> Enable Unknown sources and then install the
application.

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How to install applications that are not downloaded
from Google Play Store?
We can install the APK in two ways-
1. Using File manager (Just tap on the application
(apk) in File Manager -> Install).
2. Receive the apk le via Bluetooth and Install.
How to Backup Contacts?
Congure AT&T address book > Add new contacts
in AT&T address book > Navigate to System
settings > Tap on AT&T address book > Option
Sync.
How to switch between Google Keyboard and Flex T9
Text Input in the device?
Put the cursor in any editor screen > Drag down the
notication panel > select Choose input method >
select Google Keyboard or Flex T9.
Does the Sonim XP6 support whitelist/blacklist for
outgoing and incoming calls?
No, The Sonim XP6 does not support call blocking
based on whitelists or blacklists.
Sonim XP6 - Features

17
Where can I get support?
For support on Network coverage, Billing and Usage
on the Sonim XP6, please contact
AT&T: 1.866.563.4703 (Mo. – Sun. 9.00 a.m. – 9.00
p.m. EST, Business Customers).
For Technical Support, please contact
Sonim Technologies: 1.888.858.9460 (Mo. – Fr. 9.00
a.m. – 6.00 p.m. EST) or support_usa@sonimtech.
com.
What to do when my Sonim XP6 is defective?
In case your Sonim XP6 is defective, please contact
Sonim Technical Support for an RMA number:
1.888.858.9460 (Mo. – Fr. 9.00 a.m. – 6.00 p.m. EST)
or [email protected].
What will happen when my Sonim XP6 is defective?
Sonim Technical Support will give you an RMA
number and instruct you how to send the defect
Sonim XP6 for repair.
How long will the repair of my Sonim XP6 take?
After receipt at the Sonim Service Center the
repair will take about 5 working days before return
shipment.
What should I do if a genuine Sonim XP6 Accessory is
defective?
For Technical Support please contact Sonim:
1.888.858.9460 (Mo. – Fr. 9.00 a.m. – 6.00 p.m.
EST) or [email protected]. Please follow
the instructions from Sonim Technical Support to
receive a replacement.
What to do if the Sonim XP6 is not covered under the
Sonim Warranty?
Sonim XP6 is covered by the Sonim comprehensive
warranty for three years from the day of purchase.
The Sonim Warranty goes way beyond the industry
standard, so almost all defects, including accidental
damage, within 3 years of purchase are covered. In
the rare case your Sonim XP6 is out of warranty or
it’s outside the 3 years warranty term you can still
contact Sonim for support.
Please contact Sonim Technical Support:
1.888.858.9460 (Mo. – Fr. 9.00 a.m. – 6.00 p.m.
EST) or [email protected]. For out of
warranty repairs, Sonim Service Center will send you
a quotation before repair.
Sonim XP6 - Support