Sonos BRIDGE User manual

Sonos®BRIDGE
Product Guide

THIS DOCUMENT CONTAINS INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE.
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Sonos products may be protected by one or more patents. Our patent-to-product information can be found here:
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Sonos uses MSNTP software, which was developed by N.M. Maclaren at the University of Cambridge.
© Copyright, N.M. Maclaren, 1996, 1997, 2000; © Copyright, University of Cambridge, 1996, 1997, 2000.
All other products and services mentioned may be trademarks or service marks of their respective owners.
November 2014
©2004-2014 by Sonos, Inc. All rights reserved.

Sonos BRIDGE
The BRIDGE is an accessory that plugs into your home router to create a dedicated wireless network exclusively for your
Sonos system—providing you with reliable wireless performance no matter how large your home or how many WiFi devices
you use.
When Should I Use a BRIDGE?
• If your WiFi network is already in high demand with streaming video, gaming, and web surfing, connect a BRIDGE to
your router to establish a separate wireless network exclusively for your Sonos speakers.
• If you want to strengthen the wireless performance of your Sonos system, connect a BRIDGE to extend wireless
coverage to all of the rooms where you want music.
• If you want to create an immersive surround sound experience, connect a BRIDGE to your router and then wirelessly
connect your PLAYBAR® to a SUB™ and a pair of PLAY:1® or PLAY:3™ rear speakers.
New to Sonos?
It takes just a few steps to get your Sonos system up and running (the steps below are fully explained in the QuickStart Guide
packaged with your BRIDGE) —
• Connect the BRIDGE to your router using an Ethernet cable (supplied).
• Place other Sonos products in the room of your choice.
• Download and install the Sonos app and then follow the prompts to set up your Sonos system.
Once you’ve set up your music system, you can add additional Sonos products any time.
Adding to an existing Sonos system?
Sonos can be easily expanded room by room. If you are adding this BRIDGE to an existing Sonos music system, you can turn
directly to "Adding to an Existing Sonos System" on page 3.

Product Guide
2
Your Home Network
To access Internet music services, Internet radio, and any digital music stored on your computer or Network-Attached
Storage (NAS) device, your home network must meet the following requirements:
Home network requirements
• High-speed DSL/Cable modem, or fiber-to-the-home broadband connection for proper playback of Internet-based
music services. (If your Internet service provider only offers Satellite Internet access, you may experience playback
issues due to fluctuating download rates.)
• If your modem is not a modem/router combination and you want to take advantage of Sonos' automatic online
updates, or stream music from an Internet-based music service, you must install a router in your home network.If
you do not have a router, purchase and install one before proceeding. If you are going to use the Sonos Controller App
on an Android™ or iOS device, or you are setting up Sonos wirelessly, you will need a wireless router. Please visit our
Web site at http://faq.sonos.com/apps for more information.
• Connect a Sonos BRIDGE, BOOST or player to your router if:
• You have a larger home where the WiFi performance isn’t reliable and you want to strengthen the wireless
performance of your Sonos system.
• Your WiFi network is already in high demand with streaming video and web surfing and you want to create a
separate wireless network exclusively for your Sonos speakers.
• You want to pair a SUB and/or a pair of PLAY:1 or PLAY:3 speakers with your PLAYBAR to create a 3.1 or 5.1 home
theater setup.
• Your home network is 5GHz only (not switchable to 2.4GHz).
• For best results, you should connect the computer or NAS drive that contains your personal music library collection to
your home network router using an Ethernet cable.
System requirements
• Windows® XP SP3 and higher
• Macintosh® OS X 10.6.8 and higher
• Compatible with iPhone®, iPod touch®, and iPad® devices running iOS 6.0 or later, certain features require higher
versions of iOS
• Android: 2.1™ and higher, certain features require higher versions of Android
Note: Your network must have a high-speed Internet connection, as the Sonos system is
designed to provide you with free, online software updates. Your Sonos system must be
registered to receive these updates so be sure to register during the setup process. We do
not share your e-mail address with other companies.
Note: Sonos communicates over a 2.4GHz home network supporting 802.11 b/g wireless
technology. 5GHz networks are not supported in a completely wireless Sonos setup.
Note: For the latest system requirements, including supported operating system versions,
please visit our Web site at http://faq.sonos.com/specs.

Sonos BRIDGE 3
Adding to an Existing Sonos System
Once you’ve got a Sonos system set up, you can easily add more Sonos products any time (up to 32 rooms).
1. Attach the power adapter and plug in the Sonos BRIDGE.
2. Choose one of the following options:
• Select Add a BRIDGE or BOOST from the Manage menu on a Mac or PC.
• Select Add a BRIDGE or BOOST from the Settings menu on a handheld controller.
During the setup process, you will be prompted to press and release the Join button on the side of the Sonos BRIDGE.
You may be prompted to update the rest of your Sonos system during this process.
A BRIDGE will not display on your ROOMS pane after it is set up. If you wish to change the settings for this product, choose
one of the following:
• Using the Sonos Controller for PC: Select Manage -> Settings -> BRIDGE Settings.
• Using the Sonos Controller for Mac: Select Sonos -> Preferences -> BRIDGE Settings.
• Using a handheld Sonos controller: Select Settings -> BRIDGE Settings.
Thick walls, 2.4 GHz cordless telephones, or the presence of other wireless devices can interfere with or block the wireless
network signals from your Sonos system. If you experience difficulty after positioning a Sonos product, try one or more of the
following resolutions—relocate the Sonos product; change the wireless channel your music system is operating on; connect
a Sonos product to your router if your setup is currently wireless.
Playing Music
You can use any Sonos controller to make a music selection—simply touch to select from the music menu on a
handheld controller, or click to select from the MUSIC pane within the Sonos Controller for Mac or PC.
Radio
Sonos includes a radio guide that provides immediate access to thousands of free Internet radio stations and broadcast
programs. You can easily find radio from all over the world—music, news, and variety programming, including archived
shows and podcasts.
To select an Internet radio station, simply select Radio and choose a station.
Music services
A music service is an online music store or online service that sells audio on a per-song, per audiobook, or subscription basis.
Sonos is compatible with several music services - you can visit our website at
www.sonos.com/howitworks/music/partners for the latest list. (Some music services may not be available in your country.
Please check the individual music service’s website for more information.)
Note: If you purchased a Sonos BRIDGE to replace a Sonos product that is currently attached
to your router, be sure to add the BRIDGE to your Sonos system (see steps below) before
unplugging and moving the originally wired Sonos speaker.

Product Guide
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If you are currently subscribed to a music service that’s compatible with Sonos, simply add your music service user name and
password information to Sonos as needed and you’ll have instant access to the music service from your Sonos system.
1. To add a music service, touch Add Music Services from the Sonos music menu on your handheld controller.
2. Select the Sonos-compatible music service you would like to add.
3. Select Add Account, and then follow the on-screen prompts. Your login and password will be verified with the music
service. As soon as your credentials have been verified, the music service displays on the Sonos music menu.
Free music service trials are available in some countries. (Please check the individual music service’s website for more
information.) If there is a music service trial visible on the Music Services menu, simply touch it to select. Touch Add
Account -> I’m new to [music service], and then follow the prompts to activate the music trial. After the trial period is up,
you will need to subscribe to the music service to keep the music playing.
Local music library
The Sonos system can play music from any computer or network-attached storage (NAS) device on your home network
where you have shared music folders. During the setup process, you are guided through the process of accessing your local
music library (such as your iTunes library). Over time, you may wish to add or remove folders from this list.
• To add new music folders to Sonos, touch Settings -> Manage Music Library -> Music Library Setup -> Add New
Share on your handheld controller.
• To remove music folders, touch Settings -> Manage Music Library -> Music Library Setup. Touch the share you wish
to remove and then select Remove Share on your handheld controller.
The Sonos system indexes your music folders so you can view your music collection by categories (such as artists, albums,
composers, genres, or tracks.) If you add new music to a folder that is already indexed, simply update your music index to
add this music to your Sonos music library.
• To update your music index, touch Settings -> Manage Music Library -> Update Music Index Now on your handheld
controller. If you’d like your music index to update automatically each day, select Schedule Music Index Updates and
then select a music index update time.
Wireless iTunes playback
You can select and play music and podcasts stored on any iPad, iPhone, or iPod touch that’s on the same network as your
Sonos products. Playback is perfectly synchronized, in any or every room of your home. Simply choose This iPad, This
iPhone, or This iPod touch from the Sonos app on your iOS device to make audio selections and then you can use any Sonos
controller to control playback.
Wireless playback requires Sonos Controller App for iPhone or iPad version 3.8.3 or higher and devices running iOS software
version 6.0 or later.
Wireless playback from Android devices
You can select and play music stored on any Android device that’s on the same network as your Sonos products. Playback is
perfectly synchronized, in any or every room of your home. Simply choose This Mobile Device from the Sonos app on your
Android smartphone or tablet to make audio selections and then you can use any Sonos controller to control playback.
Wireless music playback is compatible with Sonos software update 4.1.1 and higher, and any device running Android 2.1 and
higher. (Wireless playback of podcasts is supported on Android 2.2 and higher.)

Sonos BRIDGE 5
Google Play Music (Android devices)
You can play music to your Sonos system directly from the Google Play Music app on any Android device. This feature is
available for both Standard and All Access Google Play Music customers.
To play music directly from the Google Play Music app to your Sonos system, you must have both the Google Play Music app
and the Sonos Controller App installed on your mobile device. Sonos playback from Google Play Music is compatible with
Sonos software update 4.3 and higher, and with any device running Android 2.3 and higher.
Simply open the Google Play Music app and connect to a Sonos room or room group to start the music. When you are
finished, disconnect the Sonos room from the app.
Sonos BRIDGE Front
Join button Press the Join button to join the BRIDGE to your Sonos system.
BRIDGE status indicator Indicates the current status of the BRIDGE. When the BRIDGE is in normal operation, you
can turn the white status indicator light on and off.
• For a complete list of status indications, please go to http://faq.sonos.com/led.

Product Guide
6
Sonos BRIDGE Back
Basic Troubleshooting
If a problem occurs, you can try the troubleshooting suggestions listed below. If one of these doesn’t remedy the problem, or
you are not sure how to proceed, please contact the Sonos Customer Support team and we’ll be happy to help.
Sonos product(s) not detected during setup
• Check to make sure the power cord is properly seated.
• A network issue may be preventing the product from connecting to your Sonos system. If this is a wireless Sonos
product, try moving the Sonos products closer together, or use an Ethernet cable to hard wire the product to your router
temporarily to see if the problem is related to wireless interference.
If you encounter this message while a Sonos product is connected to your router, you can try the steps below to resolve this
issue. If you are still experiencing problems, please contact Sonos Customer Support.
Ethernet switch connectors (2) Use an Ethernet cable (supplied) to connect to a router, computer, or additional network
device such as a network-attached storage (NAS) device.
AC power (mains) input Use the supplied power adapter to connect to power outlet (using a third-party power
cord will void your warranty). Be sure to use the proper power adapter for your country.
Warning: Do not open Sonos products as there is a risk of electric shock. Under no
circumstances should Sonos products be repaired by anyone other than an authorized Sonos
repair center, as this will invalidate the warranty. Please contact Sonos Customer Support for
more information.

Sonos BRIDGE 7
1. Check the firewall
Firewall software installed on the computer may be blocking the ports that Sonos uses to operate. First, disable all your
firewalls and try to connect again. If this resolves the problem, you should configure your firewall to work with the Sonos
Controller for Mac or PC. Please go to our Web site at http://faq.sonos.com/firewall for additional information. If this does not
resolve the problem, you can try step 2 below.
2. Check the router
You can bypass your router’s switch to determine whether there are any router configuration issues by connecting a Sonos
product as shown below—in this BRIDGE configuration example, note that the BRIDGE and the computer still have Internet
access:
• Be sure that your cable/DSL modem is connected to the router’s WAN (Internet) port.
• Temporarily remove any other components that are wired to your network.
• Connect an Ethernet cable from the computer directly to the back of the BRIDGE, and then connect another Ethernet
cable from that Sonos product directly to one of the LAN ports on your router.
• When you make a change to your network configuration, you may need to power cycle the Sonos product by
unplugging the power cord, and then plugging it back in.
• If you are not using a router, you can visit our Web site at http://faq.sonos.com/norouter for more information.
3. Check the wiring
Check the indicator lights on both the router and the Sonos product. The link/status lights should be lit solid, and the activity
lights on the router should be blinking.
• If the link lights are not lit, try connecting to a different port on your router.
• If the link lights still do not light, try connecting a different Ethernet cable.
Sonos player is not operating properly
• If the status indicator is not lit and no sound is produced when the unit is plugged in, check to ensure the power cord
is properly seated.

Product Guide
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• If the status indicator is solid white, make sure the volume is set to a suitable level; make sure MUTE is not on; if
CONNECT:AMP™, make sure external speakers are connected securely.
• If the player has suddenly stopped playing music and the status indicator is flashing orange and white, pause or unplug
the player for a few minutes to allow it to cool. Check to make sure the vents are not blocked. See the Appendix for
status indicator explanations.
• Check the link/activity lights on both the router and the Sonos product that is wired to your router.The link lights should
be lit solid and the activity lights should be blinking.
• If the link lights are not lit, try connecting to a different port on your router.
• If the link lights still do not light, try using a different Ethernet cable.
• Move your Sonos controller closer to a player.
• Check to ensure there are no obstacles to impede wireless operation.
• Check your network connections.
• The Sonos player may need to be reset. Disconnect the power cord for 5 seconds, and then reconnect. Wait for the
Sonos player to restart.
Not all rooms are visible, or Sonos app doesn’t work in some rooms, or music
stops when I use my 2.4 GHz phone
You are probably experiencing wireless interference. You can change the wireless channel your Sonos system is operating on
by following the steps below.
• Using a handheld Sonos controller: From the Settings menu, touch Advanced Settings -> Wireless Channel. Choose
another wireless channel from the list.
• Using the Sonos Controller App for PC: Select Settings -> Advanced from the Manage menu. On the General tab, select
another wireless channel from the list.
• Using the Sonos Controller App for Mac: Select Preferences -> Advanced from the Sonos menu. On the General tab,
select another wireless channel from the list.
It may take several seconds for the switch to take effect. If you have music playing, a short music dropout may occur during
the wireless channel change.
I have a new router
If you purchase a new router or change your ISP (Internet service provider), you will need to restart all your Sonos products
after the router is installed.
1. Disconnect the power cord from all of your Sonos products for at least 5 seconds.
2. Reconnect them one at a time, starting with the Sonos product that is connected to your router.
Wait for your Sonos products to restart. The status indicator light will change to solid white on each product when the
restart is complete.
Note: If the ISP technician connects a Sonos product to the new router, you only need to
restart your wireless Sonos products.