Sony WH-CH710N Instruction Manual

SONY SUPPORTBLUETOOTH HEADPHONES
WH-CH710N
WH-CH710NWireless Noise-Canceling Headphones
•Specifications
•Product Highlights
AllDownloadsManuals & Warranty
Questions & Answers
Product Alerts
Questions&Answers: 82
•Can I use Bluetooth headphones, speakers, and
soundbars with my Android TV or Google TV?You can
connect Bluetooth® devices such as headphones or speakers
and enjoy TV sound through those devices if the TV supports
the Advanced Audio Distribution Profile (A2DP). Check the
device specifications, TV settings
•Headphones troubleshooting guideWant to know how to
connect your Headphones to your TV? Refer to the BRAVIA
Connectivity Guide for instructions. For the WF-1000XM4
headphones: If you have trouble with the touch sensor working
unexpectedly, refer
•How to use Bluetooth headphones for video calls on
a computerTo use your headphones for video calls on your
computer, you need to make sure that the Speaker and
Microphone settings are set correctly. Otherwise, the voice of
the other party may not be heard or the other party
•Unable to connect Bluetooth headphones or
speakers to a mobile deviceIt's possible that headphones
or speakers may be automatically connected to another
previously connected audio device, or the Bluetooth pairing isn't

set correctly. You may need to disconnect or unpair the
connected
•How to pair (connect) my Bluetooth wireless
headphones with another deviceFollow these steps to
pair your device with the headphones: Step 1. Enable pairing
mode on the headphones LinkBuds S When you pair the
headphones with a device for the first time or after initializing,
the headphones
•How to pair the Bluetooth headphones or speaker to
a computerNot all Sony headphones and speakers have
Bluetooth® capability. Check the specifications of your product
to verify. Before you start Make sure to turn up the volume level
on the computer. Place your device within
•There is no sound or the microphone doesn't work
when the headphones are connected to a computerIf
you have successfully connected the headphones to a computer
with Bluetooth but can't hear sounds or the microphone doesn't
work, you need to change the computer settings: The menu
items on the computer screen
•Troubleshoot Bluetooth pairing issues (headband /
in-ear)Follow these steps to troubleshoot this issue: Check the
status of the indicator when you turn on the headphones after
initializing it: After initialization, the headphones will return to the
factory settings and
•Use Noise Canceling without playing any audioFollow
these steps: Turn on your headphones. Connect your
headphones to the audio source device using either the supplied
cable or a Bluetooth® connection. Your headphones won't
establish a Bluetooth connection
•What is the maximum communication range of the
Bluetooth connection?The range of the Bluetooth®
connection is approximately 30 feet (10 meters). However,
maximum communication range will vary depending on
obstacles (person, metal, wall, etc.) or electromagnetic
environment. NOTE:
•How to obtain replacement parts, accessories or
software for a Sony product.Replacement parts,
accessories, and software for Sony® products can be obtained
from Sony Parts and Accessories. NOTE: If the item that you are

looking for has been discontinued or is not available from the
Sony
•How to pair (connect) your Bluetooth speaker or
headphones to a notebook or desktop computerThis
article provides instructions on how to pair your Bluetooth®
device to a notebook or desktop computer with a Microsoft®
Windows® or Apple® Mac® OS X® operating system. Before
you start Make sure to turn up
•How do I replace the earpads or earbuds on my
headphones?If you have the Truly Wireless earbud
headphones, refer to the Can I purchase the earbuds
(headphones) or the charging case separately? article instead.
Depending on your model you may be able to replace the
earpads
•The sound is poor or skips when using a Bluetooth
connectionThe following situations may affect the quality of
the Bluetooth® connection between your unit and the connected
device: The communication between the devices will be poor if
there is an obstruction between the
•Bluetooth Pairing and ConnectionBluetooth®
headphones and speakers connect to one source device at a
time. If the headphones or speakers are already connected to a
source device, you can't connect them to another device unless
you cancel the current
•Cautions about charging: How to protect headphones
and earbuds from malfunction or damageMake sure
everything is clean and dry Failure to follow these instructions
may lead to malfunction and/or damage to the headphones or
earbuds. To avoid any damage or malfunction, always carefully
inspect for the
•Will the headphones charge when the message "A
USB device has exceeded the power limits" is
displayed on the connected computer?The message A
USB device has exceeded the power limits... is displayed when
the current supplied by the connected computer is less than
what is required to charge the headphones. This is a
specification of the Microsoft®

•[VIDEO] How to connect Bluetooth headphones to
your compatible BRAVIA TVIf you have a pair of Bluetooth
headphones with A2DP compatibility, review this video to learn
how to wirelessly connect to your TV’s audio: jRBgE2YdakU For
additional information, refer to the Can I use Bluetooth
•There is no sound, or sound is only heard from one
side of the headphonesSelect the appropriate headphones
type or model for troubleshooting steps: Headband / In-Ear
Headband/In-Ear (Wireless) Headband/In-Ear (Wired) Truly
Wireless LinkBuds S LinkBuds (WF-L900) WF-1000X WF-
1000XM3 WF-1000XM4
•[VIDEO] How to connect Bluetooth headphones to
your TVThis video covers the steps to pair Bluetooth
headphones to your Android™ TV. Dotn3h0dUmY
•How to delete the Bluetooth information from a
deviceSelect the device type below for steps on how to delete
Bluetooth® device information. Steps may change depending on
your device or operating system. Check your device manual for
specific information. Android™ mobile
•[VIDEO] How to connect Bluetooth headphones to
your HT Home Theater systemWatch this video to setup
Bluetooth® sound between your headphones and an HT-A9,
HT-A7000, or HT-A5000 Home Theater system. zMZnzv8o-tU
•The headphones battery life is shortCheck the Available
operating time in your model's Help Guide for operating times of
the headphones on a fully-charged battery. If you enable the
following functions, the operating time will be shorter. The
supported
•The Bluetooth headphones volume does not increase
to the maximum, or does not sync with the
smartphone volumeIf you're having difficulties with the
following symptoms: Headphone volume levels do not increase
Headphone volume levels do not increase to the maximum level
Headphone volume levels do not match my smartphone
•Sony | Headphones Connect app crashesIf the Sony |
Headphones Connect app crashes on your Android™ device,
update the app from the Google Play™ store to the latest
version 8.4.2 or higher.

•Can I use the Bluetooth headphones with video call
apps?Not all video call app functions are guaranteed. For more
information, refer to the How to use Bluetooth headphones for
video calls on a computer article.
•Volume is too loud or changes unexpectedly when
connecting headset and iPhoneFollow these steps to
troubleshoot this issue: On the Home Screen, select Settings.
Select Sounds & Haptics. Change the Lock Sound function and
Keyboard Clicks function to OFF. The headset volume may
change to the
•What are the USB data transfer rates and
specifications?The Universal Serial Bus (USB) specification
stipulates five data transfer rates: USB 1.0/Low-Speed: 1.5
Megabits per second (Mbps) USB 1.1/Full-Speed: 12 Mbps USB
2.0/Hi-Speed: 480 Mbps USB 3.0/SuperSpeed: 5 Gbps
•[VIDEO] How to optimize 360 Reality Audio on your
compatible Sony headphonesFor model-specific
information required to setup 360 Reality Audio, check your
product . This video tutorial provides details and setup
information for 360 Reality Audio for your headphones. For more
information
•What is Noise-Cancellation and what can I
expect?What is Noise-cancellation? The noise canceling circuit
senses outside noise with built-in microphones and sends an
equal-but-opposite canceling signal to the headset. By
producing this countersignal, your headphones
•[VIDEO] How to pair your Bluetooth
device558xN6ck_8I
•[VIDEO] How to pair devices with a Windows or MAC
PC using Bluetoothk4r3qGQP7rI
•[VIDEO] Use Near Field Communications (NFC) to
pair Bluetooth devices6XnR_LAG0Fw
•Sound from the headphones lags behind the
pictureDue to the characteristics of Bluetooth® wireless
technology, there may be a delay in audio playback when
viewing videos. Also, a slight delay occurs in the receiving end
when making calls or during music playback

•What is the Music Center (SongPal) app and how
does it work?Music Center (SongPal™) is a mobile app that
allows you to manage your Wireless Audio devices, and is
essential to the setup of Wireless Stereo, Surround and Multi-
room features. It also allows you to browse and
•Frequently Asked Questions About Audio Devices
With Bluetooth FunctionOverview What Is Bluetooth®
Wireless Technology? What Bluetooth Profiles Do Audio
Devices Support? Pairing and Connection How Do I Pair the
Bluetooth Wireless System With a Source Device? My Walkman
Player Doesn't
•Can I change the name of a connected device in the
Music Center app?Not all models are compatible with the
Music Center app. For compatible device information, vist
the Music Center Compatible models page. No. Due to the
specifications of the Music Center app, the name of a connected
•How to play music from an Xperia mobile device
using Throw.To play music from an Xperia™ mobile device
using Throw, follow the steps below. IMPORTANT: Not all
Xperia mobile devices have the Throw feature. For details, refer
to the manual supplied with the product. Turn
•Music Center (SongPal) App Bluetooth Connection
FailedFollow the steps below to resolve Bluetooth connection
issues. Reconnect the device to the Music Center (Songpal™)
App For mobile devices using an Android™ operating system:
Tap the Music Center icon on the mobile
•Can I Connect My Bluetooth Headphones to the
PlayStation to Listen to Music In Stereo?In order to
listen to music over Bluetooth® technology, both Bluetooth
devices must support Advanced Audio Distribution Profile
(A2DP) Bluetooth profiles . Your Bluetooth headphones support
A2DP Bluetooth profile
•What is the One-touch function? The One-touch function
by Sony incorporates Near Field Communication (NFC™)
technology. By using Sony® devices with the One-touch
function, users can easily and instantly register and pair their
Bluetooth® devices

•There is no audio or poor audio after pairing the
headphones to a computerTo stream high-quality music,
the headphones must be paired to a Bluetooth® enabled device
that supports the A2DP profile. Sound quality when listening to
music from a computer through your headphones may be poor
•What devices are compatible with the one-touch
listening function?NOTE: Not all Sony® products are
supplied with one-touch listening capabilities. To see if your
Sony product has the one-touch listening feature, check the
specifications. The one-touch listening function is compatible
•What is NFC?Near Field Communication (NFC™) is a
standards-based connectivity technology that makes it more
convenient to make transactions, exchange digital content, and
connect devices. It's a technology enabling short-range
•How do I register a Sony product?All Sony® products
can be registered online at the Sony Product Registration Web
site.
•I hear crackling, buzzing, popping, or vibration noises
on my Bluetooth headphonesIf you hear buzzing, popping,
crackling, or vibration noises from your Bluetooth® headphones
that sound different than the more common static or distortion
sounds caused by environmental interference issues,
•[VIDEO] Bluetooth troubleshooting tipsF4i5BI7fXE0
•Why do my ears hurt when putting on and wearing
headphones?Reasons why your ears may hurt when putting
on or wearing headphones: Under certain environmental
conditions, especially when the air is very dry, it is not
uncommon to experience a slight static electricity discharge
•What is covered by the Sony warranty?Sony® product
warranty information, including what is covered by the warranty,
is part of the documentation inside the box for each Sony
product. The warranty may be on a separate card or as part of
the Primary
•Note on wearing headphones (earbuds) for a long
period of timeWe recommend using the headphones and
earbuds consistent with instructions in the accompanying
product manual. Please refer to the product regarding care and
maintenance of your product.

•Can I optimize my headphones to listen to 360
Reality Audio tracks from Amazon Music
Unlimited?You can enjoy the 360 Reality Audio tracks with
Amazon Music Unlimited subscription with any headphones.
You can't optimize (personalize) the Amazon Music app with the
Sony | Headphones Connect app (as of October
•Frequently Asked Questions (FAQs) about 360
Reality Audio (Headphones)You can use this page to learn
more about experiencing 360 Reality Audio using Sony
headphones. The sound is interrupted while listening to 360
Reality Audio tracks What should I do if I'm unable to capture
photos
•Can I listen to 360 Reality Audio with Sony
headphones?You can experience 360 Reality Audio tracks
with Sony headphones. If the headphones are 360 Reality Audio
certified, you can optimize your 360 Reality Audio experience on
select headphones when performing 360 Reality
•A Quick Guide in Understanding Digital AudioIf you're
confused with some languages used to describe audio
equipment, here's a quick guide to help you with some of the
common terms and settings. How Digital Audio is Recorded
Since real-world sound varies continuously
•Headphones Won't Charge with a Third-party USB
CableYou might encounter difficulties charging your
headphones using a third-party USB cable. We recommend
using one of the following USB cables instead: The USB cable
that was supplied with the headphones. A replacement
•Does Sony have a Product Recycling Program?To
encourage the proper disposal of electronic products and
batteries, we introduced the Take Back Recycling Program to
offer free recycling of unwanted Sony® products. For more
information,visit our recycling program
•What is LDAC?The LDAC™ technology is an audio coding
technology that enables the transmission of High-Resolution (Hi-
Res) audio over a Bluetooth® connection. Unlike other
Bluetooth-compatible coding technologies such as SBC
•How to check a work order or the repair status of a
product.Follow these steps to make a new repair request or to

find out the status and work order information regarding an
existing repair.
•Where Can I Buy Sony Products?Select your country or
region to locate the nearest authorized dealers: United States
Canada Latin America Brazil To find an authorized dealer or to
purchase products online for countries or regions not listed
above
•Important Warning: Sony Cylindrical Lithium-ion
Battery CellsSony has great concern for the safety of our
consumers. We recently became aware that some people may
use our cylindrical lithium-ion VTC battery cells ("Li-Ion Cells") in
a way that Sony does not intend for them
•What is the life expectancy of a Sony® product?It is
difficult for Sony or any other manufacturer to quote the life
expectancy for a product. Certain variables, such as the amount
of use (or lack thereof) a product receives and the environmental
conditions in
•Can Sony products (including AC adapters and
battery chargers) be used overseas or in foreign
countries?Various countries use different electrical power
systems. It is important to know the voltage used in the country
you are visiting. Plugging a Sony® product into an electrical
outlet with the wrong voltage can damage
•Information regarding warranty service and products
with missing or altered serial numbers.If a serial number
has rubbed or torn off from sliding in and out of a carrying case,
has faded from exposure to the sun, or a part was replaced in a
previous repair but the serial number was not replaced, the
product
•How does the new daylight-saving time (DST) affect
my Sony products?In August of 2005 the United States
Congress passed the Energy Policy Act, which changed the
dates of both the start and end of daylight-savings time
(DST). Once this law went into effect in 2007, DST now begins
•What are Noise Canceling Headphones?Applicable
Products Noise Canceling Headphones Noise canceling
headphones are designed to help reduce ambient noise and
reproduce high quality sound. Using special electronic circuitry,
noise canceling headphones

•Repair Options for Devices with Physical or Cosmetic
DamageTake your device to an authorized servicer for
evaluation to determine the repair options available for physical
or cosmetic damage. You can purchase replacement
accessories.
•Where to find online support, repair and product
documentation and sales information.A great deal of
additional support, repair and product documentation and sales
information is available via the following sources:
•How far is the range of a power-class 2 Bluetooth
wireless device?A power-class 2 Bluetooth® wireless device
has a transmission operating range of approximately 30 feet (10
meters) within a line of sight but will vary depending on the
surrounding conditions. NOTE: Communication
•What does it mean when a product is being sold as
refurbished or factory recertified?There are several types
of refurbishment processes. Refer to the dealer selling the
product for information on what refurbishment process the
product has been through. Products being sold as refurbished or
factory
•What is Bluetooth wireless technology?What is
Bluetooth? Bluetooth® function is a wireless communication
technology that can be used for close-range data transmission
from one digital device to another. Bluetooth is essentially a one-
to-one wireless
•[VIDEO] The Support by Sony mobile appThis video
tutorial demonstrates the setup of the Support by Sony® mobile
app. 3151-o4OhiY
•Are tutorials available for Sony products?How To videos
for Sony® products are available through the Sony Listens
YouTube™ channel.
•Where can I purchase the instruction manual,
software, and service manual for my product?You can
purchase instruction manuals and softwares at
Truemanuals.com. Service manuals are not available for
purchase.
•Can't charge my device from the USB port of my
computer running Microsoft Windows 8.1 operating

systemUpdate the drivers on your computer through
the Microsoft® Windows® update to resolve the issue. Check
our support website for information about affected models and
driver update installation.
•What is the warranty period for a product that has
been repaired by a Sony Service Center
(SSC)?IMPORTANT: Some repairs may not be warranted by
the Sony Service Center (SSC). The SSC will provide
notification if the repair will not be warranted. The warranty
period for a product that has been repaired by a
•How to troubleshoot intermittent audio fluctuations or
distortion with cordless stereo headphones.Follow this
procedure to troubleshoot audio fluctuations or distortion with
cordless stereo headphones. IMPORTANT: Fluorescent lights or
other nearby electrical equipment (including a wireless home
network) may
•How to troubleshoot a headphone transmitter that
has no power or does not turn on.Follow these steps to
troubleshoot a headphone transmitter that has no power or does
not turn on. Make sure the AC power adapter for the transmitter
is plugged into a working electrical outlet. NOTES: Plug the AC
•What is the Sony Privacy Policy?Sony has a Privacy
Policy to help protect your personal information, as well as that
of your family and children. Sony does not share any personal
information with third-party companies without your consent.
Select
•Are instruction manuals and user guides for Sony
products available to download or purchase?Instruction
manuals and user guides are available for most Sony®
products. Many of the current products include the manual in the
menu of the device. For example, many of the current TVs have
a iManual button on
•How to obtain replacement parts, accessories or
software for a Sony product purchased
internationally.Parts and accessories, including recovery
CDs/DVDs for some VAIO computers, are available from the
Sony National Parts Center in the country where the product
was purchased. IMPORTANT: Additional support information

•Notes on connecting to the internet with products
manufactured by SonyWhen you connect a product
manufactured by Sony such as a TV or Blu-ray recorder to the
internet, use a router to connect, or connect the product to a
LAN port with a router function. Wired/wireless connection via
•Do products that use magnets affect medical devices
such as pacemakers?Medical devices such as pacemakers,
defibrillators, or variable pressure shunts for hydrocephalus
treatment may be affected depending on the magnetic field of
the magnet in the product. If you use one of these medical
Popular Topics
•Will the headphones charge when the message "A
USB device has exceeded the power limits" is
displayed on the connected computer?
•How to use Bluetooth headphones for video calls on
a computer
•How to pair the Bluetooth headphones or speaker to
a computer
•What is the maximum communication range of the
Bluetooth connection?
•How to pair (connect) my Bluetooth wireless
headphones with another device