Sony WH-1000XM3 User manual

SERVICE MANUAL
Sony CONFIDENTIAL
For Authorized Servicer
WH-1000XM3
SPECIFICATIONS
WIRELESS NOISE CANCELING STEREO HEADSET
US Model
Canadian Model
AEP Model
UK Model
E Model
Australian Model
Chinese Model
Tourist Model
Ver. 1.1 2018.10
Except CH: CH:
Communication specification
Communication system:
Bluetooth Specification version 4.2
Output:
Bluetooth Specification Power Class 2
Maximum communication range:
Line of sight approx. 10 m (30 ft)1)
Frequency band:
2.4 GHz band (2.4000 GHz - 2.4835 GHz)
Compatible Bluetooth profiles2):
A2DP (Advanced Audio Distribution Profile)
AVRCP (Audio Video Remote Control Profile)
HFP (Hands-free Profile)
HSP (Headset Profile)
Supported Codec3):
SBC4)
AAC5)
LDAC™
Qualcomm® aptX™ audio
aptX HD
Supported content protection method:
SCMS-T
Transmission range (A2DP):
20 Hz - 40,000 Hz (Sampling frequency LDAC 96 kHz, 990
kbps)
1) The actual range will vary depending on factors such as
obstacles between devices, magnetic fields around a microwave
oven, static electricity, reception sensitivity, antenna’s
performance, operating system, software application, etc.
2) Bluetooth standard profiles indicate the purpose of Bluetooth
communications between devices.
3) Codec: Audio signal compression and conversion format
4) Subband Codec
5) Advanced Audio Coding
Design and specifications are subject to change without notice.
System requirements for battery
charge using USB
USB AC adaptor
A commercially available USB AC adaptor capable of supplying an
output current of 1.5 A or more
Personal Computer
(As of August 2018)
Personal computer with pre-installed with any of the following
operating systems and USB port:
Operating Systems:
When using Windows
Windows® 10 Home / Windows® 10 Pro
Windows® 8.1 / Windows® 8.1 Pro
Windows® 8 / Windows® 8 Pro
Windows® 7
Home Basic / Home Premium / Professional / Ultimate
When using Mac
macOS (version 10.10 or later)
Compatible iPhone/iPod models
iPhone X
iPhone 8
iPhone 8 Plus
iPhone 7
iPhone 7 Plus
iPhone SE
iPhone 6s
iPhone 6s Plus
iPhone 6
iPhone 6 Plus
iPhone 5s
iPod touch (6th generation)
(As of August 2018)
Wireless Noise Canceling Stereo
Headset
Power source:
DC 3.7 V: Built-in lithium-ion rechargeable battery
DC 5 V: When charged using USB
Operating temperature:
0 °C to 40 °C (32 °F to 104 °F)
Rated power consumption:
8 W
Usage hours:
When connecting via the Bluetooth device
Music playback time: Max. 30 hours (NC ON), Max. 22 hours
(Ambient Sound Mode), Max. 38 hours (NC OFF)
Communication time: Max. 24 hours (NC ON), Max.
Standby time: Max. 30 hours (NC ON), Max. 22 hours
(Ambient Sound Mode), Max. 200 hours (NC OFF)
When connecting via the headphone cable with NC ON: Max.
36 hours
Note: Usage hours may be shorter depending on the Codec
and the conditions of use.
Charging time:
Approx. 3 hours
(About 5 hours of music playback is possible after 10 minutes
charging.)
Note: Charging and usage hours may be dierent depending
on the conditions of use.
Charging temperature:
Mass:
Approx. 255 g (8.99 oz)
Receiver
Typ e:
Closed, dynamic
Driver unit:
40 mm (1 5/8 in.)
Impedance:
47 Ω (1 kHz) (when connecting via the headphone cable with
the unit turned on)
16 Ω (1 kHz) (when connecting via the headphone cable with
the unit turned o)
Sensitivity:
104 dB/mW (when connecting via the headphone cable with
the unit turned on)
101 dB/mW (when connecting via the headphone cable with
the unit turned o)
Frequency response:
4 Hz - 40,000 Hz (JEITA)
Microphone
Typ e:
MEMS
Directivity:
Omni directional
18 hours (Ambient Sound Mode), Max. 30 hours (NC OFF)
5 °C to 35 °C (41 °F ~ 95 °F)
Eective frequency range:
50 Hz - 8,000 Hz
Included items:
Wireless Noise Canceling Stereo Headset (1)
USB Type-C™ cable (USB-A to USB-C™) (approx. 20 cm
Headphone cable (approx. 1.2 m (47 1/4 in.)) (1)
Carrying case (1)
Plug adaptor for airplane (1)1)
1) Depending on the in-flight entertainment services, it may not be
supported.
(7 7/8 in.)) (1)
Operating frequency: (AEP, UK)
Bluetooth: 2,400 MHz - 2,483.5 MHz
NFC: 13.56 MHz
Maximum output power: (AEP, UK)
Bluetooth: < 4 dBm
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WH-1000XM3
3
Sony CONFIDENTIAL
For Authorized Servicer
FLEXIBLE CIRCUIT BOARD REPAIRING
• Keep the temperature of soldering iron around 270 °C during
repairing.
• Do not touch the soldering iron on the same conductor of the
circuit board (within 3 times).
• Be careful not to apply force on the conductor when soldering or
unsoldering.
1. SERVICING NOTES ................................................ 4
2. DISASSEMBLY
2-1. Disassembly Flow.............................................................. 9
2-2. Earpad ................................................................................ 10
2-3. Battery Wire Connector (R-ch).......................................... 11
2-4. Ornament (R) Assy (R-ch)................................................. 12
2-5. NTC Thermistor (R-ch) ..................................................... 12
2-6. Lithium Ion Storage Battery (R-ch)................................... 13
2-7. SUB Board-1 (R-ch) .......................................................... 14
2-8. SUB Board-2 (R-ch) .......................................................... 15
2-9. SUB Board-3 (R-ch) .......................................................... 16
2-10. SUB Board-4 (R-ch) .......................................................... 17
2-11. Housing (R) Block, Cushion AORI (R-ch)........................ 18
2-12. Ornament (L) Assy (L-ch) ................................................. 19
2-13. How to Install Ornament (L) Assy (L-ch) ......................... 20
2-14. Housing (L) Block, Cushion AORI-1 (L-ch)..................... 21
2-15. Housing (L) Block, Cushion AORI-2 (L-ch)..................... 22
2-16. Slider Lower Assy-1 .......................................................... 23
2-17. Slider Lower Assy-2 .......................................................... 24
3. EXPLODED VIEWS
3-1. Earpad Section ................................................................... 25
3-2. Ornament Section .............................................................. 26
3-3. Housing Section................................................................. 27
3-4. Headband Section .............................................................. 28
4. ACCESSORIES .......................................................... 29
TABLE OF CONTENTS
Trademarks
• Windows is a registered trademark or trademark of Microsoft
Corporation in the United States and/or other countries.
• Apple, iPhone, iPod, iPod touch, macOS and Mac are trademarks
of Apple Inc., registered in the U.S. and other countries.
• Use of the Made for Apple badge means that an accessory has
been designed to connect specifically to the Apple product(s)
identified in the badge, and has been certified by the developer
to meet Apple performance standards. Apple is not responsible
for the operation of this device or its compliance with safety and
regulatory standards.
• Android is a trademark of Google LLC.
• The Bluetooth® word mark and logos are registered trademarks
owned by the Bluetooth SIG, Inc. and any use of such marks by
Sony Corporation is under license.
• The N-Mark is a trademark or registered trademark of NFC Forum,
Inc. in the United States and in other countries.
• Qualcomm aptX is a product of Qualcomm Technologies
International, Ltd.
Qualcomm is a trademark of Qualcomm Incorporated, registered
in the United States and other countries, used with permission.
aptX is a trademark of Qualcomm Technologies International,
Ltd., registered in the United States and other countries, used
with permission.
• The LDAC name and logo are trademarks of Sony Corporation.
• USB Type-C™ and USB-C™ are trademarks of USB Implementers
Forum.
• Other trademarks and trade names are those of their respective
owners.
Ver. 1.1
SYSSET
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WH-1000XM3
4
Sony CONFIDENTIAL
For Authorized Servicer
SECTION 1
SERVICING NOTES
The SERVICING NOTES contains important information for servicing. Be sure to read this section before repairing the unit.
ABOUT REUSE OF THE LITHIUM ION STORAGE BAT-
TERY
When removing the lithium ion storage battery from adhesive sheet
fixing the battery, the lithium ion storage battery cannot be reused.
Be sure to replace them with new parts.
CHECKING THE NEW LITHIUM ION STORAGE BAT-
TERY FOR BEFORE USE AND NOTES ON HANDLING
• Checking before use
When replacing the lithium ion storage battery to the new parts, be
sure to check the exterior condition before installing the new lithium
ion storage battery in this unit.
• No external wound such as scratches
• No swell
etc.
If there are some abnormality with the exterior, do not use that lith-
ium ion storage battery.
• Notes on handling
When handling the new lithium ion storage battery, handle with
notes of the following.
• Do not drop it
If it drops accidentally, do not use that lithium ion storage bat-
tery.
• Do not scratch with tweezers or other sharp objects
If it scratches accidentally, do not use that lithium ion storage
battery.
ABOUT THE TYPE OF THE LITHIUM ION STORAGE
BATTERY (Except CH)
There are two types of the lithium ion storage battery of built-in to
this unit. (refer to figure below)
However, the repair parts of the lithium ion storage battery is one
type.
Therefore, the shape of the lithium ion storage battery before re-
placement and the lithium ion storage battery after replacement may
be different, but it can be used without problems.
Note: For CH model is Type-A only. There is no Type-B for CH model.
Type-A
There is repair parts for this
lithium ion storage battery.
Type-B
There is no repair parts for this
lithium ion storage battery.
It will be replaced for Type-A.
DESTINATION ABBREVIATIONS
The following abbreviations for model destinations are used in this
service manual.
• Abbreviations
AEP : European area, East European area, CIS area (Moldova)
and Middle East area (Israel) models
AUS : Oceania area model
CH : Chinese model
CND : Canadian model
E : Middle East area (Except for Israel), South East Asian
area, East Asian area (Except for China) and African mod-
els
IND : Indian model
JE : Tourist model
LA : Latin American area model
RU : CIS area (Except for Moldova) model
MODEL IDENTIFICATION
To distinguish the destination of this unit, refer to the model number
label printed on the left inside of the headband.
Note: Print contents of the model number label may be changed in the mid-
way of production.
(US, CND,
AEP, UK, LA)
(E, AUS, JE,
RU, IND)
(CH)
COLOR VARIATIONS
Except IND : (B) Black, (S) Platinum Silver
IND : (B) Black
CHECKING THE SERIAL NUMBER
The serial number can be checked with the label that is pasted inside
of left hanger.
Refer to the following figure.
Serial number
label
NOTES FOR REPAIR OF BOARDS
When boards installed in this unit are defective, it is replaced by
the board.
Individual electrical parts that mounted on the board cannot be re-
placed.
Replace the complete mounted board or the whole parts including
the applicable board.
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WH-1000XM3
5
Sony CONFIDENTIAL
For Authorized Servicer
NOTES ON HANDLING OF SLIDER LOWER (L) ASSY
AND SLIDER LOWER (R) ASSY BY LUBRICANT AP-
PLICATION
Lubricant (SANKOL) is applied inside the slider lower (L) assy and
slider lower (R) assy. Be careful when handling so that you do not
touch the portion applied with the lubricant (SANKOL).
Slider lower (L)
assy
Slider lower (R)
assy
– Slider lower (L)/(R) assy inside –
Lubricant (SANKOL)
is applied to the
corrugated portion
of the rail.
RESETTING METHOD
Follow the procedure below to resetting this unit with trouble such
as not being able to operate can not turn the power on or even after
turn the power on.
Note 1: Even if this work is performed, device pairing information is not
deleted.
Resetting procedure:
1. Connect this unit to a booted PC or optional USB AC adaptor
using the supplied USB-Type-C™ cable, set the charge status.
2. Press the [1] button and [NC/AMBIENT] button simultane-
ously.
3. This unit be reset.
Note 2: After resetting, when charging this unit, disconnect the USB Type-
C™ cable from this unit and connect it again.
Connection:
or
[1] button
[NC/AMBIENT] button
INITIALIZING METHOD
After completion of repairs, be sure to perform the following proce-
dure to initialize this unit.
Note 1: When this work is performed, all device pairing information is
deleted and settings return to factory defaults.
Initializing procedure:
1. Check that the USB-Type-C™ cable is not connected to this
unit, and press the [1] button for about 2 seconds to turn the
power off.
Note 2: If already power is turned off, check the USB-Type-C™ cable is
not connected, proceed to step 2.
about
2 seconds Blue
Light off
2. Press the [1] button and [NC/AMBIENT] button on the left
channel side simultaneously for about 7 seconds or longer, then
the left channel side indicator (blue) flashes 4 times and the set-
tings return to factory defaults.
[1] button
[NC/AMBIENT]
button
Press simultaneously for
about 7 seconds or longer. (Blue)
Note 3: When this unit is initialized, it might not be able to connect to
iPhone or PC.
In that case, delete the registration of this unit on iPhone or PC,
register the device again.
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WH-1000XM3
6
Sony CONFIDENTIAL
For Authorized Servicer
NOTES ON DISASSEMBLY
The precise noise canceling function of this unit is adjusted in the
production process.
Therefore, it is not possible to disassemble the portion affecting the
adjustment of the noise canceling function or to replace the parts
affecting it.
(It is not possible to adjust the noise canceling function)
Refer to the following for repairing and replacing the main parts.
• Disassembly Prohibited Portion
Left and right housing interior, do not disassemble of the latter than
the status of following figure.
If disassembling this unit to the latter than the status shown in the
figure below, malfunction will occur in adjustment of the noise can-
celing function.
– Left housing interior
(inside) –
– Left housing interior
(outside) –
Disassembly of parts other
than earpad, screen, ornament
fixing screw are prohibited.
Disassembly of parts other
than ornament are prohibited.
– Right housing interior
(inside) –
– Right housing interior
(outside) –
Disassembly of parts other
than earpad, screen, ornament
fixing screw are prohibited.
Disassembly of parts other
than ornament, lithium ion
storage battery, SUB board
are prohibited.
• Repairing and Replacing of Disassembly Prohibited
Portion
Replace the SV headphones assy (EXPLODED VIEWS: Ref. No.
HPN1) if the parts included in the left disassembly prohibited portion
are defective.
Note 1: When the Ref. No. HPN1 is replaced, the serial number changes.
SV headphones assy
(EXPLODED VIEWS: Ref. No. HPN1)
• Repairing and Replacing of Headband Block
When the headband block is defective, only the headband block can
be repaired and replaced.
Remove the left and right housing block form the repairing unit,
replacing by a new head band assy (EXPLODED VIEWS: Ref. No.
HB1).
Note 2: Slider lower (L) assy, slider lower (R) assy and cushion AORI can
be replace with single part. Refer to the exploded views for details.
– Front – – Right side –
head band assy
(EXPLODED VIEWS: Ref. No. HB1)
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WH-1000XM3
7
Sony CONFIDENTIAL
For Authorized Servicer
IMPORTANT NOTES OF REPLACING THE EARPAD
(US, CND, AEP, UK, CH, LA only)
Safety label is affixed to the inside of the earpad on the R-ch side in
the US, CND, AEP, UK, CH and LA models.
There is no safety label inside the earpad on the L-ch.
Therefore, the left and right earpads are different.
However, repair parts the earpad of L-ch become parts with safety
label affixed.
If you replace the earpad on the L-ch side, it will be an earpad with
safety label on both of the left and right.
Note 1: There is no repair parts for the no safety label in the earpad of the
US, CND, AEP, UK, CH and LA models.
Note 2: There is no safety label on both the L-ch and R-ch earpads in the E,
AUS, JE, RU and IND models.
• Position and types of safety label
Note: There is no safety label in the E, AUS, JE, RU and IND models.
SAFETY LABEL
(US, CND, LA) (AEP, UK) (CH)
• Replacing the earpad
If replaced the earpad on the L-ch side, it becomes the earpad with
safety label on both of the L-ch and R-ch.
Note 1: The figure below is turn over the top of the earpad for explanation.
Note 2: There is no safety label in the E, AUS, JE, RU and IND models.
Note 3: The safety label varies depending on the destination. The figure
below is an example of AEP and UK models.
:KHQUHSODFHGWKHHDUSDG
 IRUWKH5FKVLGH
:KHQUHSODFHGWKHHDUSDG
 IRUWKH/FKVLGH
top side
For R-ch earpad
(Before replacement)
(There is a safety label)
For R-ch earpad
(After replacement)
(There is a safety label)
For L-ch earpad
(Before replacement)
(No safety label)
For L-ch earpad
(After replacement)
(There is a safety label)
top side
safety label
top side
safety label
top side
safety label
SYSSET
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WH-1000XM3
8
Sony CONFIDENTIAL
For Authorized Servicer
CHECKING METHOD AFTER INSTALLING THE ORNA-
MENT (L) ASSY
If you removed and installed the ornament (L) assy, perform the
checking work according to the following procedure.
Checking procedure:
1. Connect the smartphone etc. to this unit by the Bluetooth and
equip this unit.
Note 1: For the method of Bluetooth connection, refer to the help guide.
2. Call from another smartphone or mobile phone to the smart-
phone or mobile phone used in step 1.
Note 2: Be sure to make a call using a general telephone line.
When using a line other than a general telephone line, symptoms of
trouble may not be confirmed.
Note 3: This procedure explains the procedure to receive with the smart-
phone etc. used in step 1, but you can also confirm by calling to
another smartphone etc. from the smartphone etc. used in step 1.
3. After ring tone is heard from this unit, double tap the touch sen-
sor control panel and receive the call.
twice
4. Talk on a smartphone etc. and check that the sound is heard nor-
mally.
Note 4: If there is a symptom such as the sound is not heard normally, or
it sounds echoed, trouble of the ornament (L) assy assumed.
Refer to “2. DISASSEMBLY” on page 9 and after, replace the
ornament (L) assy with new parts.
Normal
Proceed to step 5.
Abnormal Replace the
ornament (L) assy.
– Continued on upper right –
5. Double tap the touch sensor control panel to end the call and
complete the checking work.
Note 5: Refer to “INITIALIZING METHOD” on page 5 and delete the
connection history.
twice
Ver. 1.1
SYSSET
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WH-1000XM3
9
Sony CONFIDENTIAL
For Authorized Servicer
SECTION 2
DISASSEMBLY
• This set can be disassembled in the order shown below.
2-1. DISASSEMBLY FLOW
SET
2-3. BATTERY WIRE CONNECTOR (R-ch)
(Page 11)
2-4. ORNAMENT (R) ASSY
(Page 12)
2-5. NTC THERMISTOR
(Page 12)
2-12. ORNAMENT (L) ASSY
(Page 19)
2-6. LITHIUM ION STORAGE
BATTERY
(Page 13)
2-2. EARPAD
(Page 10)
L-ch
R-ch
2-14. HOUSING (L) BLOCK,
CUSHION AORI-1
(Page 21)
2-15. HOUSING (L) BLOCK,
CUSHION AORI-2
(Page 22)
2-16. SLIDER LOWER ASSY-1
(Page 23)
2-17. SLIDER LOWER ASSY-2
(Page 24)
SLIDER BLOCK
2-7. SUB BOARD-1
(Page 14)
2-8. SUB BOARD-2
(Page 15)
2-9. SUB BOARD-3
(Page 16)
2-11. HOUSING (R) BLOCK,
CUSHION AORI
(Page 18)
2-10. SUB BOARD-4
(Page 17)
2-13. HOW TO INSTALL
ORNAMENT (L) ASSY
(Page 20)
Note: When the cable (with plug) is connected, remove it beforehand.
Ver. 1.1
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WH-1000XM3
10
Sony CONFIDENTIAL
For Authorized Servicer
+RZWRGLVWLQJXLVKWKHHDUSDGIRU/FKDQGHDUSDG
IRU5FK86&1'$(38.&+/$RQO\
+RZWRGLVWLQJXLVK
+RZWRUHPRYHWKHHDUSDG
2earpad
–/FK–
housing block
earpad
Note 2: Confirm the positions of the rib before
installing the earpad.
top side
top side top side
lower side
rib
,QVWDOODWLRQGLUHFWLRQIRUWKHHDUSDG
–,QQHUYLHZ–
–/FK––5FK–
Note 3: When the distinguishing the earpad (for L-ch) and earpad (for
R-ch), check the presence or absence of a safety label.
Note 4: The printing content of safety label is different depending on the
destination.
1six claws
safety label
+RZWRLQVWDOOWKHHDUSDG
Refer to the figure below, hold the plate earpad
(hard plastic part internal of the earpad) by hand,
pull it inside until sound that claw of the earpad
remove from the housing block is heard, and
remove the total of six claws in order.
Press.
Press.
Press. Press.
Press.
Press.
Press.
Press.
Press the earpad to the housing block until
sound that claws of the earpad firmly catch
in the hooks of the housing block from the
six claws position is heard.
Press the earpad from the inside in the
direction of the arrow, and check that six
claws of the earpad are firmly installed to
the housing block.
holding position
top side
lower side
holding
position
three claws
Important Note When Replacing the Earpad for L-ch:
The earpad for L-ch of US, CND, AEP, UK, CH, LA are not attached the
safety label, but when replacing the earpad for L-ch, it will be replaced to
the earpad with the same safety label as for R-ch.
When replacing the earpad for L-ch of US, CND, AEP, UK, CH, LA, refer
to “IMPORTANT NOTES OF REPLACING THE EARPAD” on page 7.
plate earpad
rib
Note: Follow the disassembly procedure in the numerical order given.
2-2. EARPAD
Note 1: The left and right earpads can be removed using the same procedure.
This explanation uses illustrations from the left side.
SYSSET
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WH-1000XM3
11
Sony CONFIDENTIAL
For Authorized Servicer
2-3. BATTERY WIRE CONNECTOR (R-ch)
8Remove the battery
wire connector (CN851)
housing block
(R-ch)
–R-ch –
4three screws
(P2 u10)
4screw
(P2 u10)
housing block (R-ch)
6Draw the flexible flat cable
(22 core) out of the
connector (CN802).
7ornament (R) assy block
:LUHVHWWLQJ
battery wire
terminal side
housing block (R-ch)
screen (R)
Note: When installing the screen (R), be careful that it does not
obstruct the acoustic hole of housing block (R-ch).
1Peel the cover stopper adhesive
off of the housing block (R-ch).
5Peel off the adhesion of
the escutcheon cushion.
1Peel the cover stopper
adhesive off of the
housing block (R-ch).
2cover stopper adhesive
2cover stopper adhesive
3screen (R)
acoustic
hole
Turn over.
Insert only part way.Insert straight into
the interior.
connector
Insert at a slant.
connector connector connector
connector connector
OK NG NG
+RZWRLQVWDOOWKHFRQQHFWRU
Insert the connector straight into the interior.
There is a possibility that using this unit without
the connector correctly installed will damage it.
Press.
SUB board
battery wire
SUB board
Insert straight into the interior.
OK
Insert at a slant.
NG
+RZWRLQVWDOOWKHIOH[LEOHIODWFDEOH
When installing the flexible flat cable, ensure that
the colored line is parallel to the connector after insertion.
colored line
flexible flat
cable
connector
colored line
flexible flat
cable
connector
SYSSET
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WH-1000XM3
12
Sony CONFIDENTIAL
For Authorized Servicer
2-4. ORNAMENT (R) ASSY (R-ch)
black
line
colored line
Insert straight into the interior.
flexible flat
cable
connector
OK
colored line
Insert at a slant.
flexible flat
cable
connector
NG
How to install the flexible flat cable
When installing the flexible flat cable,
ensure that the colored line is parallel
to the connector after insertion.
2flexible flat cable
(22 core)
terminal side
3ornament
(R) assy
R TOUCH
board
1Unlock the
connector
(CN902).
Folding the flexible flat cable (22 core)
Before installing the flexible flat cable (22 core) to the board,
fold it with the following procedure.
Turn
over. black
line to R TOUCH board
to SUB board
– R-ch –
2-5. NTC THERMISTOR (R-ch)
3Remove two
solders of the
NTC thermistor.
– R-ch – 1cushion (BATT)
(See Note)
2Lift up the NTC thermistor in
the direction of the arrow.
(See Note)
NTC thermistor
Bend.
2 mm
± 0.5 mm
45º
45º
NTC
thermistor
Note when replacing the NTC thermistor
When replacing the NTC thermistor, install it to the
board after bending two leads of the NTC thermistor
as shown figure below.
Note: When removing the cushion (BATT) and NTC thermistor from the lithium ion
storage battery, be careful so that the lithium ion storage battery is never damaged.
SYSSET
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WH-1000XM3
13
Sony CONFIDENTIAL
For Authorized Servicer
2-6. LITHIUM ION STORAGE BATTERY (R-ch)
– R-ch – 1cushion (BATT)
(See Note 1)
2Lift up the NTC thermistor in
the direction of the arrow.
(See Note 1)
3Remove the battery
wire from the claw.
claw
battery wire
4Lift up the lithium ion storage battery
in the direction of the arrow.
5Lift up the lithium ion storage battery
in the direction of the arrow.
battery adhesive
1RWHZKHQSDVWLQJWKHEDWWHU\DGKHVLYH
9lithium ion storage battery
(See Note 2, 3)
1*
OK
battery adhesive
Battery adhesive is folded.
No folding on the
battery adhesive.
battery adhesive
8
7Peel the lithium ion storage
battery off of the battery adhesive.
6Lift up the lithium ion storage battery
in the direction of the arrow.
NTC thermistor
Note 2: When removing the lithium ion storage battery, the lithium ion storage battery
cannot be reused. Be sure to replace it with a new part.
Also, when replacing the lithium ion storage battery, refer to “CHECKING THE
NEW LITHIUM ION STORAGE BATTERY FOR BEFORE USE AND NOTES
ON HANDLING” on page 4.
Note 1: When removing the cushion (BATT) and NTC thermistor from the lithium ion
storage battery, be careful so that the lithium ion storage battery is never damaged
Note 3: There are two types of the lithium ion storage bat-
tery for except CH, but the repair parts of the lithi-
um ion storage battery is one type.
For details, refer to “ABOUT THE TYPE OF THE
LITHIUM ION STORAGE BATTERY (Except
CH)” on page 4.
SYSSET
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WH-1000XM3
14
Sony CONFIDENTIAL
For Authorized Servicer
2-7. SUB BOARD-1 (R-ch)
• Continued on 2-8 (page 15).
:LUHVHWWLQJ
Install each wire as shown figure below.
2Remove the battery wire,
relay cable and driver
wire from the claw.
(See Fig. B, C)
claw
battery wire
–5FK–
)LJ%!
)LJ$!
)LJ&!
)LJ'!
)LJ(!
Press.
relay cable
driver wire
Push the relay cable inside
the claw and push the
driver wire from under it.
relay cable driver wire
Note: Handle the wire so as not cover the screw hole
with relay cable or driver wire.
SUB
board
Push the battery wire all the
way into the inside the claw.
battery wire
SUB board
Fold and bundle the relay
cable and driver wire.
relay cable
driver wire
SUB board
Paste the
wire sheet.
1wire sheet
(See Fig. D, E)
3Remove two solders
of the NTC thermistor.
(See Fig. A)
SUB board
NTC thermistor
Install two solders of the NTC thermistor.
SYSSET
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WH-1000XM3
15
Sony CONFIDENTIAL
For Authorized Servicer
2-8. SUB BOARD-2 (R-ch)
• Continued on 2-9 (page 16).
:LUHVHWWLQJ
Install each wire other than battery wire as shown
figure below.
)LJ;!
)LJ<!
)LJ=!
rib
connector
NTC thermistor
MIC wire (black)
Push in the relay cable to the gap between the
rib and the rear housing (R), the gap between
the connector and the rear housing (R), pass
it through the under NTC thermistor.
Push in the MIC wire (white) to the gap between
the rib and the rear housing (R), the gap between
the connector and the rear housing (R), pass
it through the under NTC thermistor.
connector
3Remove the MIC wire (black) from the gap between
the rib and the rear housing (R), the gap between
the connector and the rear housing (R), and draw
it out from the under NTC thermistor.
(See Fig. X)
rear housing
(R)
rear housing
(R)
rear housing
(R)
1Remove the MIC wire (white) from the gap between
the rib and the rear housing (R), the gap between
the connector and the rear housing (R), and draw
it out from the under NTC thermistor.
(See Fig. Z)
rib
connector
NTC thermistor
MIC wire (white)
rib
connector
NTC thermistor
relay cable
2Remove the relay cable from the gap between
the rib and the rear housing (R), the gap between
the connector and the rear housing (R), and draw
it out from the under NTC thermistor.
(See Fig. Y)
MIC wire (white)
NTC thermistor
NTC thermistor
relay cable
MIC wire (black)
Push in the MIC wire (black) to the gap between
the rib and the rear housing (R), the gap between
the connector and the rear housing (R), pass
it through the under NTC thermistor.
–5FK–
rib
NTC thermistor
connector
rib
connector
rib
rear housing
(R)
rear housing
(R)
rear housing
(R)
SYSSET
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WH-1000XM3
16
Sony CONFIDENTIAL
For Authorized Servicer
2-9. SUB BOARD-3 (R-ch)
• Continued on 2-10 (page 17).
:LUHVHWWLQJ
[red]
[natural]
Install each wire other than battery wire as shown
figure below.
5Remove two solders
of the MIC wire (black).
(See Fig. H)
SUB board
MIC wire (black)
MIC wire (white)
driver wire
[green]
[natural]
SUB board
sheet solder protection
[red/black]
[blue/natural]
[red/blue/natural]
[blue/black]
[purple] [blue] [natural]
[red/green]
[green]
[dark blue]
[red]
[white]
[black]
SUB board
SUB board
relay cable
)LJ+!
)LJ-!
)LJ,!
)LJ.!
)LJ/!
–5FK–
1Remove thirteen solders
of the relay cable.
(See Fig. L)
4Remove two solders
of the MIC wire (white).
(See Fig. I)
3Remove two solders
of the driver wire.
(See Fig. J)
2sheet solder protection
(See Fig. K)
driver wire
[red] [natural] SUB board
SYSSET
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WH-1000XM3
17
Sony CONFIDENTIAL
For Authorized Servicer
2-10. SUB BOARD-4 (R-ch)
1Draw the flexible flat cable
(14 core) out of the
connector (CN803).
The opposite side is
the terminal side.
2tapping screw
(P2)
(L = 5.0 mm)
– R-ch –
3Lift up the SUB board in
the direction of the arrow.
boss
boss
hole
hole
rib
4
5SUB board
Note 2: When installing the SUB board,
align the two bosses and two holes.
SUB board
relay cable
rib
Note 1: When installing the SUB board, insert the end of SUB
board to between the under of rib and the relay cable.
colored line
Insert straight into the interior.
flexible flat
cable
connector
OK
colored line
Insert at a slant.
flexible flat
cable
connector
NG
How to install the flexible flat cable
When installing the flexible flat cable,
ensure that the colored line is parallel
to the connector after insertion.
SYSSET
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WH-1000XM3
18
Sony CONFIDENTIAL
For Authorized Servicer
2-11. HOUSING (R) BLOCK, CUSHION AORI (R-ch)
long path hanger
4Draw the relay cable out from
the hole of the hanger (R).
3Remove the long path hanger
with hanger holder (R) in the
direction of the arrow.
7cushion AORI
(See Note)
hole
6housing (R) block
2Open the short path hanger in the direction
of the arrow and pull out the shaft from the
hole of hanger holder (R).
7cushion AORI
(See Note)
short path hanger
5hanger holder (R)
(See Fig. M)
How to install the hanger holder (R)
Install the hanger holder (R) as shown figure below.
hanger holder (R)
housing block
(R-ch)
hanger holder (R)
housing block
(R-ch)
relay cable Press.
< Fig. M >
Turn over.
“R” : hanger
holder (R) hanger holder (R)
long path hanger
relay cable
long path hanger
hanger holder (R)
relay cable
– R-ch –
housing block (R-ch)
1tapping screw (P2)
(L = 5.0 mm)
1tapping screw (P2)
(L = 5.0 mm)
Note: Lubricant (SANKOL) is applied to the cushion AORI
of repair part. Be careful when handling the parts.
SYSSET
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WH-1000XM3
19
Sony CONFIDENTIAL
For Authorized Servicer
2-12. ORNAMENT (L) ASSY (L-ch)
screen (L)
Note 3: When installing the screen (L), be careful that it does not
obstruct the acoustic hole of housing block (L-ch).
acoustic
hole
3screen (L)
4screw
(P2 u10)
housing block (L-ch)
4three screws
(P2 u10)
1Peel the cover stopper adhesive
off of the housing block (L-ch).
2cover stopper adhesive
–L-ch –
1Peel the cover stopper
adhesive off of the
housing block (L-ch).
2cover stopper adhesive
L NFC board
7tape (BATT)
adhesive
6Peel the tape (BATT)
adhesive off of the
ornament (L) assy.
q; ornament (L) assy
Note 2: When installing
the ornament (L)
assy, be sure to
refer to page 20.
housing block (L-ch)
terminal side
9Draw the DMIC module
out of the connector (CN604).
Note 1: When removing the DMIC
module from the connector,
remove it so as not to apply
a load to the DMIC module.
Also, make sure that the DMIC
module is not peeled off from
the ornament (L) assy.
(Refer to page 20 for details)
8wire housing sheet
(See Fig. N)
5Peel off the adhesion of
the escutcheon cushion.
Insert straight into the interior.
OK
Insert at a slant.
NG
How to install the flexible flat cable
When installing the flexible flat cable, ensure that
the colored line is parallel to the connector after insertion.
colored line
flexible flat
cable
connector
colored line
flexible flat
cable
connector
< Fig. N >
+RZWRSDVWHWKHZLUHKRXVLQJVKHHW
deiver wire NFC wire
wire sheet
L MAIN
baord
Position the NFC wire
on top of wire sheet.
Position the driver wire
on top of wire sheet. L NFC
baord
NFC wire
deiver wire
wire sheet
Paste the wire
housing sheet. ornament (L) assy
DMIC module
Note 1: Make sure that the DMIC
module is not peeled off from
the ornament (L) assy.
(Refer to page 20 for details)
guide
guide
3DVWLQJSRVLWLRQRIWKH/1)&ERDUG
L NFC board
ornament (L)
assy (inside)
Ver. 1.1
SYSSET
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WH-1000XM3
20
Sony CONFIDENTIAL
For Authorized Servicer
adhesive sheet
Important work
ornament (L)
assy
adhesive side
wire housing sheet
white line
Bend.
The opposite side is
the adhesive side.
DMIC
module
ornament (L) assy
DMIC module
ornament (L) assy
L MAIN board
The opposite side is
the terminal side. CN604
1Check that the microphone part of the three places in the figure
below are not peeled off or turned up.
Note 1: As shown figure blow in the frame, when the microphone part
is floating or is rolling up even just a little, be sure to replace
the ornament (L) assy to a new part.
2Check that the adhesive fixing part surrounded by the dotted frame
in the figure below is not peeled off or turned up.
Note 2: When the adhesive fixing part is floating or rolling up even just
a little, be sure to replace the ornament (L) assy to a new part.
3Check that the DMIC module is surely bent.
Note 3: When the DMIC module is not bent, bend it firmly along with
the white line printed on the DMIC module.
4Insert the DMIC module securely into the CN604 on the L MAIN
board.
5Press the DMIC module as shown figure below.
6Paste the L NFC board into the frame in accordance with the
guide of the ornament (L) assy, press firmly it.
7Refer to “How to paste the wire housing sheet” on page 19,
paste the wire housing sheet.
8Check that the DMIC module is not floating.
9Push the MIC wire (white) into the groove, close the ornament (L)
assy and press it from above.
q; Install four screws (P2 u10).
MIC wire
(white)
– Opposite side
(Adhesive side) –
– Front side –
Check.
Check.
DMIC module
DMIC module
DMIC module
L NFC
board
Press.
Press.
guide
guide
L NFC board
Press.
Important check
The DMIC module
is not floating.
The DMIC module
is floating.
Press.
Press.
Push.
Turn
over.
ornament (L) assy
Insert straight into the interior.
OK
Insert at a slant.
NG
How to install the flexible flat cable
When installing the flexible flat cable, ensure that
the colored line is parallel to the connector after insertion.
colored line
flexible flat
cable
connector
colored line
flexible flat
cable
connector
– Top view –
L NFC board
pasting frame
OK NG
OK
NG
qa Install the earpad, perform the
opeartion check.
Note 4: Refer to “CHECKING
METHOD AFTER
INSTALLING THE
ORNAMENT (L) ASSY”
on page 8, for the
operation checking method.
2-13. HOW TO INSTALL ORNAMENT (L) ASSY (L-ch)
When installing the ornament (L) assy, be sure to refer to the following procedure and install in order of 1to qa.
Install it while being especially careful not to peel off the DMIC module or turn up the DMIC module.
Ver. 1.1
SYSSET
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WH-1000XM3
21
Sony CONFIDENTIAL
For Authorized Servicer
2-14. HOUSING (L) BLOCK, CUSHION AORI-1 (L-ch)
• Continued on 2-15 (page 22).
sheet solder
protection
:LUHVHWWLQJ
Install each wire as shown figure below.
[blue]
[red/blue/natural]
[green]
[red/black]
relay cable
L MAIN board
L MAIN board
[natural]
[red/green]
[black]
[dark blue]
[white]
[red][blue/black]
[blue/natural]
[purple]
relay cable
L MAIN board
Push the relay cable
into the groove.
relay cable
L MAIN board
)LJ3!
)LJ4!
)LJ5!
)LJ6!
)LJ7!
)LJ8!
Press.
Note: Check that all wires do not
come out from the guide line.
relay cable
MIC wire
(black)
wire sheet
L MAIN board
relay cable
MIC wire (black)
L MAIN
board
sheet solder
protection
guide line sheet solder
protection
Do not remove
these wires.
3Remove nine solders
of the relay cable.
(See Fig. R)
–/FK–
Do not remove
these wires.
4sheet solder protection
(See Fig. Q)
5Remove four solders
of the relay cable.
(See Fig. P)
2Remove the relay cable
from the groove.
(See Fig. S)
1wire sheet
(See Fig. T, U)
SYSSET
2020/03/1711:51:29(GMT+09:00)