Sony WF-1000XM3 User manual

The wireless headset cannot be charged or
does not turn on (WF-1000XM3)
Check if the wireless headset charge or turn on after completing each step.
1. Install the latest firmware.
2. Set the headset in the charging case and close the lid.
Insert both sides of the headset into the charging case connected with the USB cable, then
check that the headset indicator (red) lights up.
If the indicator does not light up, close the lid and wait about 30 seconds. Then open the
lid and check that the indicator (red) on the headset is lit.
3. Reset the headset
1. Place the headset in the charging case, leave the lid of the charging case open,
then hold your finger to the touch sensor on the left unit for about 20 seconds.
2. Release your finger when the indicator (red) of the headset turns off after flashing.
NOTES:
If the indicator (red) did not flash in Step 1, you may need to hold your
finger to the touch sensor on the left side of the headset for about 30
seconds.
You may be able to continue even if the indicator (red) does not flash.
3. Hold your finger to the touch sensor on the right unit for about 20 seconds.
4. Release your finger when the indicator (red) of the headset turns off after flashing.
NOTES:
If the indicator (red) did not flash in Step 3, you may need to hold your
finger to the touch sensor on the right side of the headset for about 30
seconds.
You may be able to continue even if the indicator (red) does not flash.

5. Check to see if the issue is resolved after resetting.
NOTE: The red indicator light may be lit after the reset is finished.
NOTES:
oDevice registration (pairing) information and other settings will be retained.
oYou can also refer to our video tutorial on how to reset the headset.
Tutorial:
Learn how to turn captions on or off when watching Internet videos from
YouTube
4. Charge the charging case with the supplied USB Type-C cable.
The below conditions appear when the remaining power in the rechargeable battery of the
charging case is low, and the headset cannot be charged.
oWhen the headset’s indicator (red) lights up and immediately turns off, and the
headset power turns off when the headset is set to the charging case.
oWhen the headset indicator (red) doesn’t light up on and the headset power
doesn’t turn off even if the headset is set to the charging case.
5. Wipe the terminal of the headset and charging case with a dry soft cloth (such as
those for commercial glasses).
If the terminal is dirty, charging may not be possible.
It is recommended to regularly clean the terminal.
6. Charge in an environment at 5°C - 35°C (41°F - 95°F).
If the temperature is too low or high, charging may not be possible.
It is recommended to charge the headset in an environment with an ambient temperature
range of 15°C and 35°C (59°F - 95°F) for efficient charging.
Sound cuts out or noise occurs while playing
music on my truly wireless Headphones.
IMPORTANT: This article applies only to specific products and/or operating systems.
Check the Applicable Products and Categories section of this article before starting these
steps.
The headset uses a left and right simultaneous Bluetooth transmission method. This means the
Bluetooth connection stability is improved compared to other more conventional headphones.

However, the sound may be intermittent, or no sound may come out at all, under the following
situations:
When you are in an unstable environment (airport, rail station, or train for example) and
your headset is close to the other wireless audio devices
When the headset is in an environment with a lot of Wi-Fi signals, microwaves, cell
phones, or other devices using Wi-Fi
Follow these troubleshooting steps to resolve the sound issues:
For WF-1000XM3 only:
Updating the headset software o the latest version may resolve the issue. You can update
the headset software by using the Sony | Headphones Connect app. For details, see the
product page of the headset on the Sony Support website.
Reconnect the headset with the Bluetooth device.
1. Set the headset in the charging case and close the lid.
2. Remove the headset from charging case and reconnect with the Bluetooth device.
Set the headset sound quality mode to Priority on stable connection.
1. Launch the Sony | Headphones Connect app.
2. Set the headset sound quality mode to Priority on stable connection.
For WF-XB700 only:
If your Bluetooth device is a Walkman or Android smartphone, set the sound quality
mode to Priority on stable connection mode. If you can select the audio codec on your
Bluetooth device, first try to set it to AAC, and if that is not available, then set it to SBC.
NOTES:
oThe headset does not support the use of the Sony | Headphones Connect app, so
you cannot use that app to set the sound quality mode.
oDepending on the Bluetooth device, you may not be able to change the settings.
Refer to the Bluetooth device manual for details on how to change the settings.
Because sound may cut out if there is wireless interference, turn off other nearby wireless
LAN devices.
The human body can block the antenna of the Bluetooth device and create an obstacle for
Bluetooth transmission, causing sound to cut out. To avoid this, bring your headset closer
to your Bluetooth device.
Quit all apps you are not using and re-start the Bluetooth device.
When you are listening to music using the computer and the sound cuts out, close all
unnecessary applications and windows, and then restart the computer.
If there is no sound, pause the music using the Bluetooth device or headset, then start
playing again.
Noise can occur If there is a device nearby that emits ultrasonic waves. If this is the case,
turn off the Noise Canceling function and Ambient Sound Mode.
If your Bluetooth device is listed below, make sure that the software is updated to the
specified firmware version. For details on how to update the firmware, check the Sony
Support page for your Bluetooth device.

Digital Music Player
Model Name
Software Version
DMP-Z1
1.02 or later
Walkman
Model Name
Software Version
NW-WM1A
NW-WM1Z
3.02 or later
NW-ZX300
2.02 or later
NW-A55
NW-A56HN
NW-A57
1.02 or later
NOTES:
When the Noise Canceling function is set to on, you may hear white noise, a small
electrical noise with continuous static sound. The white noise is generated because of the
characteristics of the Noise Canceling function. This is not a malfunction of the headset.
If you are bothered by the white noise, use the headset with the Noise
Canceling function OFF.
When you use the headset while walking or running, vibration may be heard, linked with
the body movements. This is due to the characteristic of the headset combined with the
vibration of the movement, and is not a malfunction.
When the Noise Canceling function is set to ON, or the Ambient Sound Control is set
to ON, the wind noise may louder depending on the usage conditions. If this is the case,
check the following:
oWF-1000XM3: Move the slide bar to Wind Noise Reduction in the Ambient
Sound Control setting. If the wind noise does not reduce sufficiently by doing
this, turn off the Noise Canceling function and Ambient Sound Control settings.
oWF-SP800N: Turn off the Noise Canceling function and Ambient Sound
Control settings.