
Warranty and after-sales service
Warranty card
This product comes with a warranty card. Receive one at the time
of purchase.
Please keep it in a safe place after filling in all needed information
and confirming relevant details. The warranty period is one year
from the date of purchase.
After-sales service
Checking out the conditions beforehand when this unit is not
working properly
Refer to this operating instructions again and confirm the
conditions.
Contacting a service representative if the conditions persist
Contact the retailer where you purchased the product or a Sony
service representative in your area listed on the attached
"Information on service and inquiry".
Repairing during the warranty period
Repairing during the warranty period will be based on the
description of the warranty. Please read the warranty card for
details.
Repairing after the warranty period
Repair will be done upon request with a service charge if the repair
can maintain the proper functionality of this unit.
The holding period of the parts
Sony retains performance parts for repair (parts needed to maintain
the proper functionality of the product) of a stereo system for 8
years after the manufacture has been discontinued.
This holding period of the parts is a period when repair can be
done. Even when the holding period has elapsed, there may be
cases where repair can still be done depending on the conditions
subject to repair. For more information, please contact the retailer
where you purchased the product or a Sony service representative
in your area.
Please provide the following information when you make an
inquiry.
• Model name: SS-CN7700
• Conditions of failure: Be as detailed as possible.
• Date of purchase
To prevent circuit breakage
Do not input the following signals in a continued manner.
• White noise between FM radio stations
• Consistent high-frequency sound of an electronic musical
instrument
• Loud high-frequency sound generated by fast-forwarding on a
tape deck
Troubleshooting
If color fluctuation occurs on the TV screen
This speaker system is magnetically shielded to allow it to be
installed near a TV set. However, color fluctuation may still be
observed on certain types of TV sets.
If color fluctuation occurs
Turn off the TV and turn it back on 15 to 30 minutes later.
If color fluctuation persists
Place the speakers away from the TV.
In addition
Make sure there are no magnetic objects near the speakers.
The magnetic field interacting with the speakers may cause color
fluctuation.
Examples of magnetic objects
Magnets attached to a rack or a stand, magnets used in health
devices or toys, etc.
If a system failure or malfunction occurs
In the event that the system behaves abnormally or malfunctions,
contact the retailer where you purchased the product or a Sony
service representative in your area.
Specifications
Type Bass-reflex full-range speaker system
Anti-magnetic type
Speaker unit 70 mm ×2 cone type
Rated impedance 8 Ω
Maximum input 100 W (JEITA*)
Output sound pressure level 85 dB (1 W, 1 m)
Effective frequency range 150 - 20,000 Hz
Anti-magnetic type (JEITA*)
Maximum external dimensions
Approx. 430 ×87 ×95 mm (W ×H ×D)
Including the speaker grills
Mass Approx. 1.6 kg (for each unit including
the speaker grill)
Accessories Operating Instructions (1)
Information on service and inquiry (1)
Warranty card (1)
Request for product registration (1)
Speaker cords (1)
Pads (4)
* Measured values conform to the standards set forth by JEITA (Japan
Electronics and Information Technology Industries Association).
Please understand that the specifications and external designs of this
unit are subject to change for improvement without prior notice.
See the following website for a FAQ and solutions.
*Contact to this Sony service for consulting to purchase the
After connecting to
the number shown left,
press
“306”and
“#”during the first
announcement is
hearing.
Then, it is connected to
the Sony customer
service.
Toll free 0120-333-020
0466-31-2511
0120-222-330
0466-31-2531
Toll free
From Mobile phone, PHS, and
some IP phone
From Mobile phone, PHS, and
some IP phone
Sony service for operation the products
Sony service for repairing
Operating Instructions, Remote, etc.
Fax (for both service): 0120-333-389
Sony Corporation 1-7-1, Konan, Minato-ku, Tokyo, 108-0075, Japan