Sony Xperia Z4 Tablet Installation guide

BasicManual
SOT31
Preface
Thank you for buying "Xperia™Z4 Tablet" (simply called the
"product" from here on).
Before using the product, read "Basic Manual" (this manual)
and "取扱説明書（詳細版）(Full Instruction Manual)"
(Japanese) to ensure safe use and handling.
Packaged items
Before your start using the product, make sure that you have
all the following packaged with the product.
The following items are not included in the package.
･microSD memory card
･AC adapter
･Earphones
･Desktop holder
･microUSB cable
･Xperia™Z4 Tablet*1
･ 取扱説明書 (Instruction Manual) (Japanese)
･ Xperia
™
Z4 Tablet のご利用にあたっての注意事項 (Cautions on using
Xperia
™
Z4 Tablet) (Japanese)
･設定ガイド (Setting Guide) (Japanese)
*1 Including warranty
❖Information
･Purchase a specified charger (sold separately).
･The battery is built into the product.
･Illustrations used in this manual are just images for explanations.
They may be different from actual ones.
About Operating Instructions
■Basic Manual (this manual)
Handles only basic operations for main features.
For detailed descriptions on various functions, refer to the
"Basic Manual" (Japanese) app installed on the product or "取
扱説明書（詳細版）(Full Instruction Manual) (Japanese)"
available on the au homepage.
http://www.au.kddi.com/support/mobile/guide/manual/
･Company names and product names referred to in this
manual are trademarks or registered trademarks of
respective companies. The TM, ® marks may be omitted in
this manual.
■"Basic Manual" (Japanese) app
This product allows you to use the "Basic Manual" (Japanese)
app on the product to confirm detailed operational
procedures.
Certain functions can be directly activated from the app
screens on which their operations are described.
From the Home screen, [ ][お客さまサポート
(Customer support)][Basic Manual] (Japanese)
･When you activate for the first time, follow the onscreen
instructions to download and install app.
■For Those Requiring an English Instruction Manual
You can download the English version of the instruction
manual from the au homepage (available in approximately
one month after the product is released).
Download URL:
http://www.au.kddi.com/support/mobile/guide/manual/
Regarding notations used in this document
･In this manual, keys (key icons) are represented by
simplified illustrations such as b, h, n, P.
･Operations of tapping menu items/icons/buttons on the
screen etc. are indicated as [(name of the item etc.)].
･Screen illustrations shown in this manual may look different
from the actual screens. In some cases, minor details or a
part of a screen may be omitted.
･In this manual, "microSD™memory card", "microSDHC™
memory card" and "microSDXC™memory card" are
abbreviated as "microSD memory card" or "microSD".
･
All of the indicated amounts exclude tax unless otherwise specified.
･"The Company" as appears in the manual refers to the
following companies:
Sold by: KDDI CORPORATION, OKINAWA CELLULAR
TELEPHONE COMPANY
Manufactured by: Sony Mobile Communications Inc.
Using au 災害対策 (au Disaster Countermeasure)
You can use 災害用伝言板 (Disaster Message Board) service, 緊
急速報メール
(Emergency Rapid Mail) service that distributes 緊
急地震速報
(Earthquake Early Warning), 災害・避難情報 (Disaster
and Evacuation Information) and
津波警報 (Tsunami Warning), 災
害用音声お届けサービス
(Disaster Voice Messaging Service), and
災害関連情報 (Disaster related information).
1 From the Home screen, [] [ お客さまサポート (Customer
support)]
 [au 災害対策 (au Disaster Countermeasure)]
au災害対策 (au Disaster Countermeasure) menu appears.
An agreement screen regarding the use or an initial setting
screen appears for the first time you activate this program.
Follow the onscreen instructions.
■Using 災害用伝言板 (Disaster Message Board)
Disaster Message Board service enables you to register information of
well-being from an area of distress via LTE NET in case of large-scale
disaster such as earthquake with a seismic intensity of over 6 lower.
1au災害対策 (au Disaster Countermeasure) menu[災害
用伝言板 (Disaster Message Board)]
❖Information
･To register information of well-being, E-mail address
(〜ezweb.ne.jp) is required. Set up E-mail address beforehand.
■Using 緊急速報メール (Emergency Rapid Mail)
Emergency Rapid Mail is a service that distributes Earthquake
Early Warning or Tsunami Warning delivered from the
meteorological bureau or Disaster and Evacuation Information
delivered from the government or local public organization to all
au devices in specified areas simultaneously.
When you receive Earthquake Early Warning, ensure your
safety and take proper action according to the situation
around you. When you receive a Tsunami Warning, draw away
from sea coast immediately and evacuate to safe place such
as upland or well-built high building.
1au災害対策 (au Disaster Countermeasure) menu[緊急
速報メール (Emergency Rapid Mail)]
❖Information
･
Reception of Emergency Rapid Mail is notified by a special warning
tone and vibration. It is not possible to change the warning tone.
*Earthquake Early Warning is notified by warning tone and voice
sound ("地震です" (It is an earthquake)), and vibration.
･Earthquake Early Warning may not arrive before strong
tremors in areas near the epicenter.
･Tsunami Warning is a major tidal wave/seismic sea wave
notification delivered from the meteorological bureau to the
area including target coast.
･Disaster and Evacuation Information is a service that
distributes bulletins concerning residents' safety including
evacuation advisories, evacuation orders and other
warnings issued by the national and local governments.
･
The service is available only in Japan (it cannot be used overseas).
･No information fee or communication charge is required for
receiving Emergency Rapid Mail.
･KDDI is not liable for damages suffered by customers
resulting from the service's information, lack or delay in the
information caused by transmission or system breakdowns,
or other events that are outside the responsibility of KDDI.
･Refer to the Japan Meteorological Agency web page for details
about distribution of Earthquake Early Warning.
http://www.jma.go.jp/
･You cannot receive Emergency Rapid Mail when your cell
phone is turned off.
･Emergency Rapid Mail may not be received if you are in a
place where signal does not reach even in the service area
(e.g. in a tunnel, basement) or in a place with a poor
reception.
･You cannot receive the Emergency Rapid Mail that the
reception is failed.
･This delivery system is different from Earthquake Early
Warning provided through TV, radio, or other communication
procedures, which means that the time the Earthquake Early
Warning arrives may vary.
･Information from someplace other than your current location
may be received.
■Using 災害用音声お届けサービス (Disaster Voice
Messaging Service)
Disaster Voice Messaging Service is a service which allows
you to record your voice using au device and send someone
you want to inform your well-being in case of a large-scale
disaster.
1 au 災害対策 (au Disaster Countermeasure) menu  [ 災害用
音声お届けサービス
(Disaster Voice Messaging Service)]
❖Information
･To us e Wi-Fi ®, initial settings via 4G (LTE/WiMAX 2+) network
is required.
･Voice message can be recorded for up to 30 seconds.
･Voice messages cannot be saved or played if the product
does not have available memory.
■ Using 災害関連情報 (Disaster related information)
You can check history of Disaster and Evacuation Information
delivered by local government, disaster related information
portal, etc.
1 au 災害対策 (au Disaster Countermeasure) menu  [ 災害関
連情報
(Disaster related information)]  Follow the
onscreen instructions
Getting Ready
Names and functions of parts
aHeadset connection terminal
bmicroSD memory card/au Nano IC Card 04 LE slot
cMicrophone*1
dTV antenna
ePPower key/Screen lock key
fVolume key/Zoom key
gLight sensor: Auto-adjust the screen brightness
hFront camera
iDisplay (Touch panel)
jNotification LED
kSpeaker*1
lmicroUSB connection terminal
mGPS/Built-in antenna*2
nWi-Fi®antenna*2
oau Nano IC Card 04 LE
pWi-Fi®/Bluetooth®/antenna part*2
qCamera lens
rmark
sNameplate*3
tBack cover*4
uBuilt-in antenna*2
*1 Do not jab with a sharp object such as a needle. Doing so may
cause a fault.
*2 The antenna is built in. Covering around the antenna by the
hand may affect the quality of communication.
*3 Do not remove the nameplate with stickers of CE mark, FCC ID
and IMEI information printed.
*4 Back cover is not removable. Removing so forcibly might cause
damage or a fault. Also, battery is built into the main unit and
not removable by customers.
au Nano IC Card 04 LE
Your phone number etc. is recorded in the au Nano IC Card 04 LE.
The product is compatible only with au Nano IC Card 04 LE.
You cannot use the product with an IC card other than au Nano
IC Card 04 LE.
Attaching/removing the au Nano IC Card 04 LE
Before attaching/removing the miroSD memory card, make
sure to turn off the product.
■Attaching the au Nano IC Card 04 LE
1Open the microSD memory card/au Nano IC Card 04 LE
slot cover while hooking the groove with your fingernail
2Push-in the tray ( ), and when the edge of the tray
pops-out a little, pull it out straight ( ), then remove
the tray from the main unit
3Set au Nano IC Card 04 LE into the tray with IC (metal)
part facing up ( ), insert the tray with the card into the
main unit and press it all the way until it clicks
Pay attention to the orientation of the notch and pressing tray.
4Close the microSD memory card/au Nano IC Card 04 LE
slot cover, press it firmly to ensure that there are no
gaps between the cover and the main unit
■Removing au Nano IC Card 04 LE
1Open the cover while hooking the groove of microSD
memory card/au Nano IC Card 04 LE slot cover with
your fingernail
2 Push-in the tray, and when the edge of the tray pops-out
a little, pull it out straight, then remove the tray from the
main unit
3Remove au Nano IC Card 04 LE out of the tray, insert
the tray into the main unit and then press it all the way
until it clicks
Pay attention to the direction of pushing the tray.
4Close the microSD memory card/au Nano IC Card 04 LE
slot cover, press it firmly to ensure that there are no
gaps between the cover and the main unit
❖Information
･Note the following points, otherwise handling the au Nano IC
Card 04 LE may cause malfunction or damage.
･Do not touch the IC (metal) part of the au Nano IC Card 04 LE.
･Insert in the correct direction.
･Do not use force to attach or remove.
･Do not lose the au Nano IC Card 04 LE after it has been
removed.
･Do not insert au Nano IC Card 04 LE with conversion
adapter attached. Doing so may cause a fault.
Attaching/Removing microSD memory card
■Attaching microSD memory card
1Open the microSD memory card/au Nano IC Card 04 LE
slot cover while hooking the groove with your fingernail
2Check the orientation of microSD memory card, slowly
insert it straight until it clicks
Face the terminal side of microSD card up and insert it.
3Close the microSD memory card/au Nano IC Card 04 LE
slot cover, press it firmly to ensure that there are no
gaps between the cover and the main unit
❖Information
･Insert a microSD memory card in the appropriate direction.
Inserting a microSD memory card forcefully into the slot
could result in failure to remove the microSD memory card
or damage.
･Do not touch the terminal of the microSD memory card.
■Removing microSD memory card
Be sure to unmount microSD memory card (to disable
reading/writing) before removing.
1From the Home screen, [ ][Settings][Storage]
[Unmount SD card][OK]
appears in the status bar.
2Open the microSD memory card/au Nano IC Card 04 LE
slot cover while hooking the groove with your finger
3Push-in a microSD memory card until it clicks, then
slowly pull it out
appears in the status bar.
4Close the microSD memory card/au Nano IC Card 04 LE
slot cover, press it firmly to ensure that there are no
gaps between the cover and the main unit
Charging
When you purchase your product, the internal battery is not
fully charged. Charge the battery before use.
❖Information
･When the charging starts, notification LED lights according to
the battery level. To check the battery level, see the status bar in
the top of the Home screen. Alternatively, from the Home screen,
[][Settings][About tablet][Status] and see "Battery
level".
･When you start charging with the product powered off, the
power turns on even though operation is not available. Follow
the instructions of each airline or medical facility for the use of
cell phones on their premises.
abc d
hgij
mnop
k
e
f
k
l
q
u
r
s
t
IC (metal) part
Front Back
au Nano IC Card 04 LE
Tray
Tray
Notch IC
microSD memory card
･It may take longer to complete for charging while using the
camera function.
■Charging with the AC Adapter
Charging with Common AC Adapter 05 (sold separately) is
explained.
1 Insert the microUSB plug of Common AC Adapter 05 (sold
separately), with the engraved side (
▲ ) facing up, straight
into the microUSB connection terminal of the product
2Insert the power plug of Common AC Adapter 05 (sold
separately) into an outlet
Notification LED lights on the product.
3When charging is complete, remove the microUSB plug of
Common AC Adapter 05 (sold separately) from the product
4Remove Common AC Adapter 05 (sold separately) from
the outlet
Turning on (Initial settings)
Turning the power on
1P(over 1 sec)
The product vibrates and after a while the lock screen
appears.
When you turn on the product for the first time, follow the
onscreen instructions to set the initial settings.
2Swipe (flick) the screen up
■Turning the power off
1P(over 1 sec)
2[Power off]
❖Information
･Press P(over 1 sec) uLong-touch "Power off" u[OK] to
restart the product in safe mode (a function that enables to
start the product in a status equivalent to the status at the
time of purchase).
■Force-quitting
1 Open the microSD memory card/au Nano IC Card 04 LE
slot cover while hooking the groove with your fingernail,
press the OFF button (YELLOW) with a fine-tipped object
for approximately three seconds, and release your finger
after it vibrates three times
❖Information
･ Pressing the OFF button (yellow) by a sharp object such as
needle may cause malfunction.
･ Alternatively, press and hold P and upper part of the
volume key at the same time for approximately three
seconds, and release your finger after it vibrates three times.
Initial settings
When you turn on the product for the first time, follow the
onscreen instructions to set language, functions, service, etc.
For details, refer to "Setting Guide".
❖Information
･To change the language later, from the Home screen, [ ]
[設定 (Settings)][言語と入力 (Language & input)][地域
／言語 (Language)]. To make settings, from the Home
screen, [ ][Settings][Setup guide]. To make settings
for au service etc., from the Home screen, [ ][Settings]
[au Settings Menu][au Easy Setting].
Setting Screen lock
When the screen lock is set, the backlight turns off to avoid
the keys and touch panel from false operations.
When the specified time elapses, the product's screen
backlight turns off automatically and screen lock is activated.
1While the screen is displayed, P
■Unlocking screen
The lock screen appears when turning the power on or the
backlight on by pressing P.
1Swipe (flick) the screen up on the lock screen
❖Information
･On the lock screen, swipe " " to activate "Camera" app.
Basic Operation
Key icons
The followings are the main functions of b, h, n
keys located at the bottom of the screen.
Using the touch panel
The display of the product is a touch panel operated by
touching it with your finger.
■Tap/Double-tap
Tap: Gently touch a screen and then immediately release your
finger.
Double tap: Touch the same position twice.
■Long-touch
Keep touching an item with your finger.
■Slide
While your finger is gently touching the screen, trace it to the
desired direction to move over.
■Flick (swipe)
Operate the screen by quickly moving (flicking) your finger
up/down or left/right.
■Pinch
Touch the screen with two fingers and widen (pinch-out) or
narrow (pinch-in) the fingers' distance.
■Drag
Keep touching an item or icon, trace it to the desired direction
to move.
Home screen
Home screen consists of multiple screens. Slide or flick left or
right to move to the adjacent screen. Tap hto return to the
Home screen any time.
aGoogle Search
bWidgets
cWallpapers
dShortcuts (Apps)
eHome screen position
Indicates which screen of the several Home screens you
are in.
fFolders (Google, 基本機能 (Basic functions))
gApps key
Common AC
Adapter 05
(sold separately)
Notification LED
microUSB plug
OFF button (yellow) Groove
b
Back
Return to the previous screen. Close a dialog
box, menu, or the Notifications panel.
h
Home
Display the Home screen.
Long-touch and drag it to " " to activate
"Google" app.
n
Recently
used apps
Display recently used apps on a list and
activate or end them from the list. Also, you can
use small apps.
b h n
PinchFlick (Swipe)
f
d
g
a
b
c
d
d
e
bcdef
ijklmgh
pqrstno
a

Forinquiries,call:CustomerServiceCenter
Forgeneralinformation,chargesandoperationinformation (tollfree)
Forlossortheft(tollfree)
Businesshours:24hourslivesupport
Incaseabovenumbersarenotavailable(tollfree).
 0120-977-033(exceptOkinawa)
 0120-977-699(Okinawa)
Fromaucellphones:
113 withoutareacode
Fromfixed-linephones:
 0077-7-113
Fromfixed-linephones:
 0077-7-111
Fromaucellphones:
157 withoutareacode
Soldby:KDDICORPORATION,
OKINAWACELLULARTELEPHONECOMPANY
Manufacturedby:SonyMobileCommunicationsInc.
June2015,1stEdition
1295-7641.1
CellphoneandPHSoperatorscollect
andrecycleunusedtelephones,
batteriesandbatterychargersat
storesbearingthelogoregardless
ofbrandandmanufacturertoprotect
theenvironmentandreusevaluable
resources.
KeitaiGuaranteeServiceCenter
Forloss,theft,damage.
Fromfixed-linephones/aucellphones,
0120-925-919 (tollfree)
Businesshours9:00−21:00(7daysaweek)
Businesshours9:00−20:00(7daysaweek)
Adding to Home screen/Editing Home screen
You can change wallpaper or theme of the Home screen and
add/delete/move shortcuts of apps, widgets, folders, etc. on
the Home screen.
1Long-touch an area of the Home screen where no icons
are displayed
Alternatively, pinch-in on the Home screen.
■Adding a folder
1From the Home screen, long-touch an icon
2Drag the icon onto another icon
■Deleting shortcuts/widgets/folders
1From the Home screen, long-touch an icon or a folder
you want to delete
2Drag the icon or the folder to "Remove" displayed in the
top of screen
To delete a folder, then tap "DELETE". It also deletes
shortcuts etc. in the folder.
❖Information
･Long-touch a shortcut, widget, or folder icon to move.
Using the Apps screen
You can call up functions from the Apps screen. App icons
installed to the product are also displayed.
･
You may incur communication charges depending on the
function.
■Starting an app
1From the Home screen, [ ]
Slide or flick left or right to switch the Apps screen.
2Tap an app to use
Some apps are stored in a folder.
■Main apps
■Downloading apps
You can download and install apps or games, etc. by using Google
Play.
･To use Google Play, you need to set a Google account. For
details, refer to "Setting Guide".
■Deleting (uninstalling) apps
Before deleting installed apps, back up contents related to
the app that you want to save including data saved in the app.
･Some apps may not be deleted.
Knowing the status of the product
■Status bar
The status bar is located at the top of the product screen. On the
left of the status bar, notification icons appear to inform new mails,
operations in progress, etc., and on the right, status icons appear
to indicate the status of the product.
■Examples of notification icon
■Main status icons
*1 Two types of network, "LTE"/"WiMAX 2+" can be used. "4G"
appears on the screen for both networks.
The company determines which network is less busy
depending on the condition of the line to connect.
■Notification panel
If any notification icons are displayed, slide down the status
bar to open the Notification panel. You can check details of
notification icons or start corresponding apps.
❖Information
･To delete a notification, flick the notification left or right.
･
Some notifications may not be deleted depending on the content.
･You can check notifications on the lock screen. Or set to
hide notifications on the lock screen.
■Notification LED
Notification LED informs charging prompt, battery level while
charging, new mails, etc. by turning on or flashing.
*1 Notification LED flashes while backlight is turned off.
❖Information
･When the remaining battery is not sufficient for turning the
product ON, pressing Pmakes LED flash red three times.
･When you start charging with the product powered off, the
notification LED turns in red. When the status of battery
appears on the display, however, the notification LED lights
in color that indicates the battery level.
■Checking own phone number
1From the Home screen, [ ][Settings]
2[About tablet][Status]
The phone number of the product is shown under "My
phone number (MDN)".
❖Information
･Alternatively, from the Home screen, [ ] [Contacts]
[Myself] to check your phone number.
■Setting the silent mode (with vibration)
1Press the volume up key or down key
2[]
The icon for the volume adjusting bar changes to and
the silent mode (with vibration) is set.
Tap " " to cancel the silent mode (with vibration).
■Setting the silent mode (without vibration)
1Press the volume down key for over 1second
The icon on the volume adjusting bar changes to and
the silent mode (without vibration) is set.
❖Information
･When the "silent mode" is set, sounds for shutter, playback
of video or music, alarm, etc. are not muted.
･When the "silent mode" is set, adjusting "Notification volume"
of "Sound & notification" or raising the volume by pressing
the volume up key cancels the silent mode.
■Setting Airplane mode
When airplane mode is set, all wireless functions (packet
communication, Wi-Fi®function, Bluetooth®function, NFC
function) are turned off.
1From the Home screen, [ ] u[Settings] u[More]
2[ ] of "Airplane mode"
appears in the status bar.
Entering characters
Use software keyboard to enter characters.
To display the software keyboard, tap a character input box
on the character entry screen for adding contacts, creating a
message, etc.
■Switching keyboards
With "Xperia™keyboard (International keyboard)", you can
use QWERTY keyboard to enter characters, Numeric keypad
to enter numbers and symbols, and Symbol keypad for more
symbols.
1Tap a character input box
QWERTY keyboard appears.
2Tap [ ] to display Numeric keypad
For Symbol keypad, tap " " on the Numeric keypad.
2Widgets & Apps Add shortcuts of widgets or
apps.
Wallpapers Album Select an image from albums
to set as a wallpaper.
･To set image range, adjust
cropping area by dragging,
etc.
Live
Wallpapers
Select a content from albums
to set as a wallpaper.
Photos Select an image from photos
to set as a wallpaper.
(Xperia™'s
Wallpaper)
Select an image to set as a
wallpaper.
･Images displayed below
"Photos"/"Live Wallpapers"
are "Xperia™'s Wallpaper".
Themes Set the wallpapers etc. for the
Home screen or the lock
screen.
Home Settings Set auto rotation of the Home
screen or size of icons.
Contacts Play Store
, E-mail, SMS , Camera, Album
Chrome Maps
Settings , Google, Voice
Search
Calendar Basic Manual
New Gmail message
New PC mail message
New E-mail (@ezweb.ne.jp) message
New SMS
USB connecting
Wi-Fi®open network available
, Signal level (Level 4, Out of service area)
, 4G (LTE/WiMAX 2+) data communication
status*1 (Available, data transferring or
downloading)
, Battery level (100%, Charging)
Silent mode (with vibration) is set
Silent mode (without vibration) is set
Airplane mode is activated
,Wi-Fi
®connected, Wi-Fi®communicating
Status Description
Red The battery is charging when the remaining
battery level is 14% or lower.
Orange The battery is charging when the remaining
battery level is 15% - 89%.
Green The battery is charging when the remaining
battery level is 90% or higher.
Flashing
red
The remaining battery level is 14% or lower.
Flashing
white
Indicates new Gmail message, new SMS
message.*1
❖Information
･Tap " " at the bottom of the screen to hide the software
keyboard.
･Tap " " to delete the character before the cursor.
･Switch between lower-case " ", upper-case " " and
caps " " on QWERTY keyboard.
･When using QWERTY keyboard, touch and hold a character
to select a character variant.
･To change to the other language keyboard, tap and
select [Google voice typing]/[Chinese keyboard]/[Xperia™
Japanese keyboard].
Support
Introduction of related accessories
For details, refer to the instruction manual for each device.
･Sony Mobile TV antenna input microUSB conversion
cable 01(01SOHKA) (sold separately)
･Sony Mobile AC adapter 05 (EP880) (sold separately)
･Common AC Adapter 05 (0501PWA) (sold separately)
･microUSB cable 01 (0301HVA) (sold separately)
microUSB cable 01 Navy (0301HBA) (sold separately)
microUSB cable 01 Green (0301HGA) (sold separately)
microUSB cable 01 Pink (0301HPA) (sold separately)
microUSB cable 01 Blue (0301HLA) (sold separately)
❖Information
･
For the latest information on accessories, visit the au homepage
(http://www.au.kddi.com/) or contact the Customer Service
Center.
･Accessories described above can be purchased from the
au Online Shop. Some accessories may not be purchased
due to the availability.
http://auonlineshop.kddi.com/
Troubleshooting
Before you assume that the product is malfunctioning, check
the following:
For more details, visit au Customer Support site of au homepage.
http://www.au.kddi.com/support/mobile/trouble/repair
Updating Software
You can update the product to the most recent software for
optimal performance and to get the latest enhancements.
･You are charged for data communications when connecting to
the Internet from the product by using packet communication.
･You are recommended to back up your data before
updating software.
･For details, visit http://www.sonymobile.co.jp/support/ or
refer to the "Basic Manual" (Japanese) app or
"取扱説明書（詳細版）(Full instruction manual)" (Japanese)
available on au homepage.
■Downloading and updating software
Update files can be downloaded from the Internet web site
into the product directly.
･Note that when Wi-Fi®communication becomes unstable,
packet communication takes the place automatically, which
may apply communication fees.
1From the Home screen, [ ][Settings][About tablet]
[Software update]
2[][Refresh]
After-sales service
■When asking for repair
For repair, contact Keitai Guarantee Service Center.
❖Information
･Before handing in the product for repair, make a backup of
the contents of memory since they may disappear during
repair. Note that the Company shall not be liable for any
damages and loss of income should the contents of
memory be altered or lost.
･Recycled parts that meet the Company's quality standards
are sometimes used for repair.
･Collected au device by Replacement cell phone delivery
service which you used before are recycled to device for
replacement after repairs. Also replaced parts by au after-
sales service are collected and recycled by KDDI. They are
not returned to customers.
･The product which is processed, remodeled, analyzed
(including by modifying or analyzing the software (including
by rooting etc.), reverse engineering, decompiling), or
repaired by an unauthorized repair office is not covered by
the warranty and repair may be refused.
■Performance parts for repair
The Company retains performance parts for repair of the
Xperia™Z4 Tablet main unit and its peripherals for four years
after discontinuation of production. "Performance parts for
repair" refers to parts required for maintaining the functions of
the product.
■Warranty card
At the store of purchase, thoroughly check and read the name
of the retailer, date of purchase and other necessary details
filled in on the warranty card, and be sure to keep it in a safe
place.
Symptom What you should check
Power is not turned
on even though P
is pressed
Is the internal battery charged?
Is Ppressed for over 1 second?
The power goes off Is the internal battery charged?
The power turns off
while activation
screen is displayed
Is the internal battery charged?
The screen freezes
and the power
cannot be turned off
Open the microSD memory card/au
Nano IC Card 04 LE slot cover while
hooking the groove with your
fingernail, press the OFF button
(yellow) with a fine-tipped object for
approximately three secondsu
release your finger after it vibrates
three times. Alternatively, press and
hold Pand upper part of volume key
at the same time for approximately
three seconds, and release your
finger after it vibrates three times.
(Out of service
area) appears
Is the product out of the service area
or in an area where the signal is weak?
Is the built-in antenna covered with
hand?
Is au Nano IC Card 04 LE inserted?
Cannot charge the
battery (Notification
LED does not light,
the battery icon
does not change
into charging one)
Is the specified charging equipment
(sold separately) attached properly?
Cannot operate key/
touch panel
Is the power turned on?
Is "Screen lock" set?
Turn off the power and then turn it on
again.
Cannot operate
touch panel as
intended
Are you operating with gloved hand?
Are you operating with a fingernail or
foreign object on the operating
screen?
Charging is not
complete
Is the temperature of the product
raised or very low?
A message such as
"charge the battery"
appears
The battery is almost dead.
Battery usage time
is short
Is the battery fully charged?
Charge until the notification LED turns
green.
Is the internal battery end-of-life?
Is the product used for a long period
at places where (Out of service
area) appears?
Symptom What you should check
The screen
backlight turns off
in a short while
Is set "Sleep" period too short?
The display is dark Is "Brightness level" set to dark?
Is the light sensor blocked or covered
by sticker?
Screen response is
slow when you tap
on the screen/press
the keys
When a large amount of data is saved
in the product or transferring large-
size data between the product and
microSD memory card, the screen
response may be delayed.
Cannot recognize a
microSD memory
card
Is the microSD memory card inserted
properly?
Is the microSD memory card unmounted?
Symptom What you should check
During the
warranty
period
Repairs will be done based on the terms of
services of the free-of-charge repair warranty
described on the warranty card.
Outside the
warranty
period
We shall repair the product for a charge as
requested by the customer if repair renders it
usable.
■Keitai Guarantee Service Plus LTE
An after-sales service membership program on a monthly
basis called "Keitai Guarantee Service Plus LTE" (monthly fee:
380 yen tax excluded) is available for using your au device for
a long time without worries. This service expands coverage
for many troubles including malfunction, theft and loss. For
details of this service, refer to au homepage or contact Keitai
Guarantee Service Center.
❖Information
･You can apply for membership only at the time of
purchasing your au device.
･Once you cancel the membership, you cannot reapply for it
until you purchase an au device next time.
･Note that when changing the model or purchasing an extra
cell phone, this service only covers the most recently
purchased au device.
･When an au device is handed over to you or someone else,
the Keitai Guarantee Service Plus LTE membership is also
handed over to the successor of the cell phone.
･When you get a new au device by changing the model or
purchasing an extra cell phone, the "Keitai Guarantee Service
Plus"/"Keitai Guarantee Service Plus LTE" membership for the
old au device is automatically canceled.
･Service contents are subject to change without notice.
■au Nano IC Card 04 LE
The au Nano IC Card 04 LE is lent to you by au. In case of loss
or damage, the card will be replaced at your expense. When
a malfunction is suspected, or in case of theft or loss, contact
an au shop or PiPit.
■After-sales service
If you are unsure about anything regarding after-sales service,
contact the following service contact.
Customer Service Center (for service canceling procedure
in case of loss or theft)
From a land-line phone, 0077-7-113(toll free)
From an au mobile phone, 113 without area code (toll free)
Business hours : 24 hours live support
Keitai Guarantee Service Center (for loss, theft, damage)
From a land-line phone/From an au cell phone,
0120-925-919 (toll free)
Business hours 9:00 – 21:00 (7 days a week)
Online Repair Desk（24 hours a day over the Internet）
* Reception only from PC or smartphone
https://cs.kddi.com/support/n_login.html
･The App for the Internet acceptance, if "damage", "wet",
"theft" and "loss" are eligible. In the case of spontaneous
failure (not the cause damage, such as water wet, but does
not power on, the screen does not function or other), it will
be accepted by phone for interview is required.
･To apply for the Internet, you need the e-mail address.
■au after-sales service information
Replacement cell phone delivery service
Keitai Guarantee Service Plus LTE members
Non-Keitai Guarantee Service Plus LTE members
Holding over and repair
Keitai Guarantee Service Plus LTE members
Non-Keitai Guarantee Service Plus LTE members
* Charge amounts are all tax excluded
❖Information
Replacement cell phone delivery service
･
When you have trouble with your au device, replacement
device (same model, same color) is delivered by calling to.
Return your damaged device within 14 days after the
replacement device is delivered.
･Available up to twice in a year from the day you use this
service as a start day. If you do not use this service in the
past year for the subscription to this service, it will be 1st
and if you use, it will be the 2nd.
* For details, refer to au homepage.
Holding over and repair
･Damages and malfunctions intentionally caused by the
customer as well as those due to modification (e.g.
disassembly, change of parts, painting, etc.) by the
customer are not covered by this service.
･You cannot receive a refund for the replacement of the outer
casing due to stains, scratches, paint removal, etc. on the
outer casing.
SIM unlock
The product supports SIM unlock. By unlocking SIM lock, you
can use non-au SIM cards.
･The SIM unlock service is provided at the au homepage and
au shops.
･Some services, functions, etc. may be unavailable when using
non-au SIM card. The Company is not liable for any
operations.
･For SIM unlock, operate from the Home screen, [ ]
[Settings][About tablet][Status][SIM card status].
･For details, refer to the au homepage.
Main specifications
❖Information
･The continuous stand-by time, continuous Full Seg watching
time, continuous 1Seg viewing time and continuous
tethering time may drop to less than half depending on the
battery charging status, usage environment such as
temperature, reception condition at the location where the
product is used, and the function settings.
Spontaneous failure 1st year Free of charge
Spontaneous failure 2nd
year or later Customer charge
1st: 5,000 yen
2nd: 8,000 yen
Partially damage, water
soak, irreparable damage,
theft or loss
Spontaneous failure 1st year
No recompense
Spontaneous failure 2nd
year or later
Partially damage, water
soak, irreparable damage,
theft or loss
Spontaneous failure 1st year Free of charge
Spontaneous failure 2nd
year or later
Free of charge (three-year
warranty)
Partially damage Customer charge
Upper limit: 5,000 yen
Water soak, irreparable
damage
Customer charge
10,000 yen
Theft, loss No recompense
Spontaneous failure 1st year Free of charge
Spontaneous failure 2nd
year or later
Actual costPartially damage
Water soak, irreparable
damage
Theft, loss No recompense
(model change)
Display Approx. 10.1 inches
TRILUMINOS®Display for mobile
Approx. 16.77 million colors
2,560 x 1,600 dots
Weight Approx. 393 g (with internal
battery)
Dimension (W x H x T) Approx. 254 mm x 167 mm x
6.1 mm
Continuous stand-by
time
Approx. 920 hours
Charging time Using Common AC Adapter 05
(sold separately):
Approx. 190 min.
Continuous Full Seg
watching time
Approx. 10 hours 00 min.
Continuous 1Seg
viewing time
Approx. 11 hours 30 min.
Continuous tethering
time
Approx. 920 min.
Wi-Fi®tethering
maximum connection
number
10
wxyzA
DEFGHBC
JKLMN
uv
I