Source Technologies 10 Series User manual

10-Series Kiosk Operator’s Manual | Source Technologies
10-Series Kiosk
Operator’s Manual
Revision C
Released Electronic Copy
ST Doc Control
09/18/2020

NOTICE 1
10-Series Kiosk Operator’s Manual | Source Technologies
Copyright © 2020 by Source Technologies. All rights reserved.
No part of this document may be reproduced or utilized in any form or by any means,
electronic or mechanical, including photocopying, recording or by any information
storage and retrieval system, without permission in writing from Source Technologies.
Published in the United States of America by:
Source Technologies
4205B Westinghouse Commons Dr.
Charlotte, North Carolina 28273
Author: Source Technologies.
NOTICES
To the best of our knowledge the information in this publication is accurate; however,
Source Technologies does not assume any responsibility or liability for the accuracy or
completeness of, or consequences arising from, such information. This document is
intended for informational purposes only. Mention of trade names or commercial
products does not constitute endorsement or recommendation for use by Source
Technologies. Final determination of the suitability of any information or product for use
contemplated by any user, and the manner of that use, is the sole responsibility of the
user. We recommend that anyone intending to rely on any recommendation of
materials or procedures mentioned in this publication should satisfy himself as to such
suitability, and that he can meet all applicable safety and health standards.
All trademarks and registered trademarks appearing in this document are the property of
their respective owners.
Document Number: 108512
Revision: C

OPERATIONAL SAFETY INFORMATION 2
10-Series Kiosk Operator’s Manual | Source Technologies
Operational Safety Information
WARNING AND CAUTION SYMBOLS
The following Warning and Caution symbols are used throughout this manual:
Cautions alert you to the potential for
equipment damage.
Warnings alert you to possible safety risks.
General Safety Information
This kiosk is intended for indoor use only.
All service procedures should be performed by properly trained and qualified service
personnel.
Any on-site assembly required during the installation process must be performed by
properly trained and qualified service personnel.
The kiosk must be connected to a properly grounded and appropriately rated AC
receptacle using the supplied cord set.
The socket-outlet powering this equipment shall be installed near to the equipment and
be easily accessible.
The kiosk must be properly shut down and then disconnected from the AC power supply
before connecting signal cables to a host computer.
This kiosk is suitable for connection to IT power systems.

OPERATIONAL SAFETY INFORMATION 3
10-Series Kiosk Operator’s Manual | Source Technologies
Les mises en garde vous alertent des
risques de dommages matériels.
Les avertissements vous alertent des
risques de sécurité possibles.
Consignes générales de sécurité.
Ce kiosque est destiné à un usage intérieur seulement.
Toutes les procédures d'entretien doivent être effectuées par du personnel d'entretien
dûment formé et qualifié.
Tout montage sur site requis pendant le processus d'installation doit être effectué par un
personnel de service qualifié et dûment formé.
Le kiosque doit être connecté à une prise secteur correctement mise à la terre et de
calibre approprié à l'aide du cordon fourni.
La prise de courant qui alimente cet équipement doit être installée à proximité de
l'équipement et être facilement accessible.
Le kiosque doit être correctement fermé puis déconnecté de l'alimentation secteur avant
de connecter les câbles de signal à un ordinateur hôte.
Ce kiosque est approprié pour la connexion à des systèmes d'alimentation informatique.

OPERATIONAL SAFETY INFORMATION 4
10-Series Kiosk Operator’s Manual | Source Technologies
This kiosk contains sensitive electronic
components that could be damaged if exposed
to excessive force.
Use only factory-approved consumables and
cleaning kits. Use of any non-approved
supplies could permanently damage the kiosk
and may void your warranty.
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of the equipment in a
residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
This Class A digital apparatus complies with Canadian ICES-003.

OPERATIONAL SAFETY INFORMATION 5
10-Series Kiosk Operator’s Manual | Source Technologies
Ce kiosque contient des composants
électroniques sensibles qui pourraient être
endommagés s'ils étaient exposés à une force
excessive.
N'utilisez que des produits consommables et
des kits de nettoyage approuvés en usine.
L'utilisation de fournitures non approuvées
pourrait endommager le kiosque de façon
permanente et annuler votre garantie.
Cet équipement a été testé et déclaré conforme aux limites d'un appareil numérique de
classe A, conformément à la partie 15 des règles de la FCC. Ces limites sont conçues pour
fournir une protection raisonnable contre les interférences nuisibles lorsque l'équipement
est utilisé dans un environnement commercial. Cet équipement génère, utilise et peut
émettre de l'énergie radiofréquence et, s'il n'est pas installé et utilisé conformément au
manuel d'instructions, peut causer des interférences nuisibles aux communications radio.
L'utilisation de l'équipement dans une zone résidentielle est susceptible de causer des
interférences nuisibles, auquel cas l'utilisateur devra corriger ces interférences à ses
propres frais.
Cetappareilnumérique de la classe A estconforme à la norme NMB-003 du Canada.

LASER SAFETY NOTICE 6
10-Series Kiosk Operator’s Manual | Source Technologies
Important Laser Safety Notice
The optional laser barcode reader employed in this kiosk complies with US CFR1040.10 and
1040.11 except for deviations pursuant to Laser Notice No. 50 dated June 24, 2007, and
EN60825-1:1994+A1:2002+A2:2001 and IEC60825-1:1993+A1:1997+A2:2001.
The optional barcode reader employed in this kiosk has the ability to use a laser to aid in
positioning of barcode labels to be read. That capability has been disabled in the device
and should not be enabled by the user. No controls or provision for adjustment by
operation, maintenance, or service personnel. Refer service inquiries to the service
provider contracted by your organization.
Any changes or modifications to Source Technologies equipment, not expressly approved
by Source Technologies, could void the user’s authority to operate the equipment.
Use of controls, adjustments or performance of
procedures other than those specified herein
may result in hazardous laser light exposure.

LASER SAFETY NOTICE 7
10-Series Kiosk Operator’s Manual | Source Technologies
AVIS IMPORTANT SUR LA SÉCURITÉ DU LASER
Le lecteur de codes à barres laser en option utilisé dans ce kiosque est conforme aux
normes des États-Unis CFR 1040.10 et 1040.11, à l'exception des dérogations prévues par
l'avis laser n.° 50 du 24 juin 2007 et les normes EN60825-1:1994+A1:2002+A2:2001 et
IEC60825-1:1993+A1:1997+A2:2001.
Le lecteur de codes à barres optionnel utilisé dans ce kiosque permet d'utiliser un laser
pour faciliter le positionnement des étiquettes à codes à barres à lire. Cette capacité a été
désactivée dans l'appareil et ne doit pas être activée par l'utilisateur. Aucun contrôle ou
réglage n'est prévu par le personnel d'exploitation, d'entretien ou de service. Consultez les
demandes de service au fournisseur de services engagé par votre organisation.
Tout changement ou modification à l'équipement Source Technologies non expressément
approuvé par cette dernière pourrait annuler le droit de l'utilisateur d'utiliser l'équipement.
L'utilisation de commandes, de réglages
ou de procédures autres que ceux
spécifiés dans le présent document peut
entraîner une exposition dangereuse à
la lumière laser.

BATTERY SAFETY WARNING 8
10-Series Kiosk Operator’s Manual | Source Technologies
Important Battery Safety Notice
Risk of explosion if the motherboard battery is replaced
by an in- correct type. Dispose of used batteries
according to the battery manufacturer’s instructions.
Source Technologies does not consider the battery a
user- replaceable item. Battery replacement should only
be performed by a Source Technologies’ authorized
repair technician at an authorized repair facility. Any
attempt to replace the battery by a non-authorized
technician may damage the device and void the
manufacturer’s warranty. For more information, please
contact Technical Support.
Avis Important de Sécurité de la Batterie
Risque d'explosion si la batterie de la carte mère est
remplacée par un type correct. Jetez les piles usagées
conformément aux instructions du fabricant des piles.
Source Technologies ne considère pas la batterie
comme un élément remplaçable par l'utilisateur. Le
remplacement des piles ne doit être effectué que par un
technicien de réparation autorisé de Source
Technologies dans un atelier de réparation agréé. Toute
tentative de remplacement de la pile par un technicien
non autorisé peut endommager l'appareil et annuler la
garantie du fabricant. Pour plus d'informations, veuillez
contacter le service d'assistance technique

TABLE OF CONTENTS 9
10-Series Kiosk Operator’s Manual | Source Technologies
TABLE OF CONTENTS
NOTICES ........................................................................................................................................................................ 1
Operational Safety Information ..........................................................................................................................2
General Safety Information ..................................................................................................................................2
Important Laser Safety Notice.............................................................................................................................6
Important Battery Safety Notice .........................................................................................................................8
Chapter 1 –PRODUCT OVERVIEW........................................................................................................................11
Kiosk Description....................................................................................................................................................11
Kiosk Features and Options ................................................................................................................................11
Hardware Specifications......................................................................................................................................13
Standard Configuration.......................................................................................................................................13
Options ....................................................................................................................................................................13
Chapter 2 –GETTING STARTED............................................................................................................................14
2.1 Opening the Safe and Changing the Default Combination.............................................................14
Operating Instructions: 6 Digit Combination Lock.............................................................................. 15
Operating Instructions: Audit Trail Combination Lock....................................................................... 18
2.2 Power On....................................................................................................................................................... 20
2.3 Loading Receipt Printer Paper.................................................................................................................. 21
2.4 Loading Check Printer Paper ................................................................................................................... 25
2.5 Loading Coin Dispenser Canister............................................................................................................ 28
2.6 Loading and Emptying the Cash Recycler............................................................................................ 32
2.7 Powering Down the Kiosk......................................................................................................................... 36
CHAPTER 3 –COMPONENT OPERATION........................................................................................................ 39
3.1 Cash Recycler................................................................................................................................................ 39
Emptying Reject Cassette.......................................................................................................................... 40
Clearing Recycler Jams .............................................................................................................................. 43
Periodic Maintenance Requirement....................................................................................................... 52
3.2 Coin Dispenser............................................................................................................................................... 53
Coin Dispenser Loading and Maintenance.......................................................................................... 53
3.3 Check Scanner............................................................................................................................................... 54
Inserting Checks for Scanning ................................................................................................................. 54
Clearing Check Jams................................................................................................................................... 55
Stamp Installation and Replacement ..................................................................................................... 58
Cleaning and Preventative Maintenance.............................................................................................. 59

TABLE OF CONTENTS 10
10-Series Kiosk Operator’s Manual | Source Technologies
3.4 Hybrid Magnetic Stripe and EMV Card Reader.................................................................................. 60
CLEANING EMV/MAG STRIPE CARD READER.................................................................................... 60
3.5 OMNI-DIRECTIONAL BARCODE IMAGER.............................................................................................61
READING A BARCODE................................................................................................................................ 61
CAPTURING A DRIVER’S LICENSE IMAGE............................................................................................ 62
CLEANING IMAGER WINDOW................................................................................................................ 62
3.6 ENCRYPTED PCI-COMPLIANT PIN PAD............................................................................................... 63
ENTERING A PIN.......................................................................................................................................... 63
CLEANING..................................................................................................................................................... 63
3.7 RECEIPT PRINTER ........................................................................................................................................ 64
LOADING RECEIPT PAPER........................................................................................................................ 64
CLEARING JAMS.......................................................................................................................................... 65
CLEANING..................................................................................................................................................... 68
3.8 NFC READER................................................................................................................................................. 69
OPERATION.................................................................................................................................................. 69
Cleaning......................................................................................................................................................... 69
3.9 PALM SCANNER.......................................................................................................................................... 70
SCANNING YOUR PALM........................................................................................................................... 70
CLEANING...................................................................................................................................................... 71
3.10 CHECK PRINTER........................................................................................................................................... 72
OPERATION.................................................................................................................................................. 72
CLEARING PRINTER JAMS ........................................................................................................................ 72
CLEANING......................................................................................................................................................77
3.11 HEADPHONE JACK..................................................................................................................................... 78
OPERATION.................................................................................................................................................. 78
CHAPTER 4 - GENERAL CLEANING.................................................................................................................... 79
ANTIMICROBIAL PLASTIC ENCLOSURE........................................................................................................ 79
TOUCHSCREEN DISPLAY................................................................................................................................... 80
KIOSK COMPONENT CLEANING .................................................................................................................... 80
CHAPTER 5 –CONTACT INFORMATION...........................................................................................................81
TECHNICAL SUPPORT......................................................................................................................................... 81
APPENDIX A: AUDITCON 2 OPERATING INSTRUCTIONS.......................................................................... 82

PRODUCT OVERVIEW 11
10-Series Kiosk Operator’s Manual | Source Technologies
CHAPTER 1 –PRODUCT OVERVIEW
Kiosk Description
Source Technologies’ 10-Series kiosk is a next-generation, self-service
platform designed from the ground up to manage secure, distributed
financial transactions and consumer banking.
Kiosk Features and Options
10 Series Components
1
Camera
9
Receipt Printer
2
Touchscreen Display
10
Check Scanner
3
Cash Recycler
11
Approach Sensor
4
Palm Sensor (optional)
12
Headphone Jack
5
PIN Pad
13
NFC Reader
6
UL291 Safe (inside)
14
Barcode Imager
7
Coin Dispenser
15
EMV/Mag Stripe Card
Reader
8
Check Printer (optional)
3
4
10
5
9
6
14
13
12
8
7
1
15
11
2

PRODUCT OVERVIEW 12
10-Series Kiosk Operator’s Manual | Source Technologies
Rear View
Rear View
1
Power Cord
3
Check Printer Connect
2
Network Connect
4
UPS (inside)
1
4
2
3

HARDWARE SPECIFICATION 13
10-Series Kiosk Operator’s Manual | Source Technologies
Hardware Specifications
POWER REQUIREMENTS
120 VAC, 3.0A, 50-60HZ
ENVIRONMENTAL
REQUIREMENTS
Temperature: 5°C to 40°C
Humidity: <=20% to 80% non-
condensing
Standard Configuration
DISPLAY
32-INCH UHD (3840 X 2160)
PRIVACY FILTER
YES
TOUCHSCREEN
PROJECTED CAPACITANCE
KIOSK ENCLOSURE
ANTIMICROBIAL PLASTIC
HARD DRIVE
128GB SOLID STATE DRIVE
PROCESSOR
INTEL I5-6500TE QUAD CORE 2.3GHZ
RAM
8GB DDR4-2133
ETHERNET
10/100/1000 BASE T LAN
WIRELESS
DUAL BAND 802.11A/B/G/N/AC
SAFE
UL291 24HR TYPE 1
CASH HANDLING
MULTI-CASSETTE CASH RECYCLER
PIN PAD
PCI 5.X COMPLIANT
CARD READER
EMV/MAGNETIC STRIPE
CHECK SCANNER
MICR/OPTICAL CHECK SCANNING
RECEIPT PRINTER
80MM WIDTH DIRECT THERMAL
IMAGER
1D/2D BARCODE IMAGER
COIN DISPENSE
1c, 5c, 10c, and 25c COIN DISPENSE
POWER PROTECTION
UPS BATTERY BACKUP
Options
ON DEMAND CHECK
PRINTING
SECURE MICR CHECK PRINTER
BIOMETRICS
PALM SCANNER

GETTING STARTED 14
10-Series Kiosk Operator’s Manual | Source Technologies
CHAPTER 2 –GETTING STARTED
2.1 Opening the Safe and Changing the Default
Combination
The UL291 24 Hour Level 1 Cash Vault included in the 10 Series kiosk can
use either a standard 6 Digit Combination Lock or an optional Audit
Trail Combination Lock. See below to determine which of these lock
systems is used in your kiosk and then go to the appropriate section for
that lock’s operating instructions.
A. Use the component
cabinet key to
unlock and open
the component
cabinet.
Use cabinet key to unlock
the component cabinet.
Component
Cabinet Key
Coin
Dispenser Key
Recycler Cash
Cassette Key
Kiosk Key Set

GETTING STARTED 15
10-Series Kiosk Operator’s Manual | Source Technologies
B. Locate the safe door on the lower right-hand side of the kiosk and
identify the safe lock system by the type of keypad installed.
OPERATING INSTRUCTIONS: 6 DIGIT COMBINATION LOCK
Opening Safe Door
A. Enter valid six (6) digit combination (factory set to 1-2-3-4-5-6).
B. The lock will confirm a valid combination entry with a double signal.
C. Within four (4) seconds, turn
the handle clockwise to the
open position.
D. Pull door open.
NOTE:
•Invalid Combination Entry - Lock will signal three (3) times.
•Entry of four (4) consecutive invalid combinations starts a five (5) minute
delay period.
•LED will flash red at ten (10) second intervals during the delay period.
•At the end of the delay period, two (2) more consecutive invalid
combinations
will restart the five (5) minute delay period.
•Keypad will not respond to keystrokes during delay period.
Standard 6 Digit
Combination Lock
Audit Trail
Combination Lock
Turn Handle in This
Direction to Open

GETTING STARTED 16
10-Series Kiosk Operator’s Manual | Source Technologies
Closing and Locking Safe Door
A. Close safe door.
B. Turn handle counterclockwise. Lock will automatically engage.
C. Turn handle clockwise to verify that the lock is engaged.
Turn Handle in This
Direction to Close

GETTING STARTED 17
10-Series Kiosk Operator’s Manual | Source Technologies
Changing the Standard Lock Combination (Manager and User)
NOTE: Each combination must be changed independently at the lock. New combination
will not be accepted if it varies from the current combination by only one digit (+/-). When
selecting a combination, do not use a birthday or other predictable information that could
give correlation between the user and the combination.
Always perform this operation with the door open and
test the opening of the Lock with the new combination
several times before closing the door.
Manager and User Combination Change Procedure:
A. Enter zero [0] six times. Ex. (0-0-0-0-0-0)
B. Enter an existing combination. Ex. (1-2-3-4-5-6)
C. Enter the NEW combination. Ex. (6-5-4-3-2-1)
D. Re-enter the NEW combination to confirm Ex. (6-5-4-3-2-1) The NEW combination
is now active.
E. Test lock operation several times before closing the door.
MANAGER COMMANDS
COMMAND 1 - Activate User
A. Enter Manager combination and hold down last digit of combination until Lock
double signals and the LED stays on.
B. PRESS 1.
C. Enter the NEW User combination.
D. Re-enter the NEW User combination to confirm. User combination is now active.
Reinstate User
A. Enter Manager combination and hold down last digit of combination until Lock
double signals and the LED stays on.
B. PRESS 1.
C. Enter User number (1- 9). User is reinstated.
COMMAND 2 - Disable User
A. Enter Manager combination and hold down last digit of combination until Lock
double signals and the LED stays on.
B. PRESS 2.
C. Enter User number (1-9) User is temporarily disabled.
The User combination is saved and will be valid once reinstated.
COMMAND 3 - Delete User
A. Enter Manager combination and hold down last digit of combination until Lock
double signals and the LED stays on.
B. PRESS 3.
C. Enter User number (1-9). User is deleted.

GETTING STARTED 18
10-Series Kiosk Operator’s Manual | Source Technologies
OPERATING INSTRUCTIONS: AUDIT TRAIL COMBINATION LOCK
Opening Safe Door
Important Note: The lock must be manually powered
before each operation by briskly turning the dial back
and forth
A. Turn the dial back and forth briskly until there are two simultaneous green and red
flashes and two beeps to indicate that the lock is powered. Beeps sound to indicate
that there is enough power for the next operation to be performed. If no beeps
sound, you must power the lock by briskly turning the dial back and forth.
B. Enter valid eight (8) digit combination (2-digit user id + 6-digit user combination)
Factory set default combination = 0-1-5-0-2-5-5-0
Note: Press *key to clear a keystroke or combination.
C. If the combination is entered successfully, the green led on the lock will flash for
approx. 5 seconds.
D. Rotate the container handle clockwise while the
green light is flashing to retract the bolt.
E. If the safe handle isn’t turned
within 5 seconds, the lock will
automatically re-lock.
NOTE:
•After each keystroke, the green led will flash and a beep sound will be heard.
If there is no green led flash or beep, then the lock has powered down and must
be re-powered as described in Step 1.
•Three red flashes indicate that an incorrect combination has been entered.
•Continuous green flashes (for approx. 5 seconds) indicate that a correct
combination has been entered.
•Entry of five (5) consecutive invalid combinations starts a three (3) minute
delay period. Any failed entry attempt after the five invalid entries initiates a new
three (3) minute delay period.
Turn Handle in This
Direction to Open

GETTING STARTED 19
10-Series Kiosk Operator’s Manual | Source Technologies
Closing and Locking Safe Door
A. Close safe door.
B. Turn handle counterclockwise. Lock will automatically engage.
C. Turn handle clockwise to verify that the lock is engaged.
Changing the Audit Trail Lock Combination
The Auditcon 552 Audit Trail Lock has several options for the setting of Manager and User
combinations. See Appendix A: Auditcon 2 Operating Instructions for details on how to set
the lock combinations.
Turn Handle in This
Direction to Close