SPOT Global Phone User manual

SPOT Global Phone
User Manual
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This guide is based on the production version of the SPOT Global
Phone. Software changes may have occurred after this printing.
SPOT reserves the right to make changes in technical and product
specifications without prior notice.
SPOT LLC.
300 Holiday Square Blvd., Covington, LA 70433
Copyright © 2013 SPOT LLC.
All rights reserved
This technology was exported from the United States Government. Diversion
contrary to U.S. law prohibited.
Digital by QUALCOMM® is a registered trademark of QUALCOMM Incorporated.
All trademarks and registered trademarks are properties
of their respective owners.
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iii
Contents
Getting Started ..........................................................................................1
Understanding this guide ......................................................................2
Preparing to make calls .........................................................................2
Making voice calls ..................................................................................4
Making Data Calls .................................................................................4
Receiving calls ........................................................................................5
Ending calls ............................................................................................6
Displaying your phone number .............................................................6
Solving problems ....................................................................................6
Contacting customer service .................................................................6
Phone Basics ...............................................................................................7
Phone features and keypad .................................................................8
Display indicators ................................................................................10
Antenna ................................................................................................11
Calling Basics ...........................................................................................13
Turning the phone on and off ..............................................................13
Standby mode .....................................................................................14
Power save mode .................................................................................14
Entering numbers ................................................................................15
Making emergency calls ......................................................................16
Redialing a call ....................................................................................17
Muting a call ........................................................................................17
Possible service provider services .......................................................17
Menu Basics ..............................................................................................19
Accessing the Main Menu ...................................................................21
Navigating and using menus ..............................................................21
Phone Book Menu ...................................................................................23
Entering letters and other characters ................................................23
Entering pauses ...................................................................................25
Saving entries ......................................................................................26
Finding entries .....................................................................................27
Editing entries .....................................................................................28
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Contents
iv
Erasing entries ....................................................................................29
Using the “secret” feature ...................................................................29
Viewing numbers .................................................................................30
Sending tones .......................................................................................30
Prepending numbers ...........................................................................31
Speed dialing ........................................................................................32
One-touch dialing ................................................................................32
Call History Menu ...................................................................................33
Accessing the call history list ..............................................................34
Viewing call history details .................................................................35
Messages Menu ........................................................................................37
Message alerts .....................................................................................37
Reading messages ................................................................................37
Voice messages .....................................................................................38
Text messages ......................................................................................39
Features Menu .........................................................................................45
Key Guard ............................................................................................45
Scratchpad ...........................................................................................46
Current position coordinates ...............................................................46
Call Information Menu ...........................................................................49
Last Call ...............................................................................................49
Home Calls ...........................................................................................50
Roam Calls ...........................................................................................50
Recent Calls .........................................................................................50
Data Calls ............................................................................................51
All Calls ................................................................................................51
Resetting call counters ........................................................................51
Security Menu .......................................................................................53
Lock code ..............................................................................................53
Locking the phone ................................................................................54
Restricting the phone ..........................................................................55
Entering priority numbers ..................................................................55
Erasing call history list .......................................................................56
Erasing phone book entries .................................................................56
Erasing SMS messages .......................................................................57
Resetting preferences ..........................................................................57
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Contents
v
Preferences Menu ...................................................................................59
Sounds ..................................................................................................60
Display .................................................................................................64
Alerts ....................................................................................................70
Calling ..................................................................................................72
System Menu ............................................................................................77
Status ...................................................................................................77
Find Home ............................................................................................78
Version .................................................................................................79
Service Provider Select ........................................................................79
Service Provider ...................................................................................83
Territory ...............................................................................................84
My Number ..........................................................................................84
Battery Care and Maintenance ............................................................85
Battery .................................................................................................85
Battery care and charging ...................................................................86
Battery chargers ..................................................................................87
Low battery ..........................................................................................87
Battery removal ...................................................................................88
Battery replacement ............................................................................89
Safety Information ..................................................................................91
FCC/IC notice .......................................................................................91
Exposure to radio frequency signals ...................................................92
Body-worn operation ...........................................................................93
Antenna care ........................................................................................94
Phone operation ...................................................................................94
Driving .................................................................................................94
Electronic devices ................................................................................95
Aircraft .................................................................................................96
Blasting areas ......................................................................................96
Potentially explosive atmospheres .....................................................96
For vehicles equipped with an air bag ................................................97
Battery care .........................................................................................97
Other safety issues ..............................................................................97
Accessories ................................................................................................99
Battery .................................................................................................99
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Contents
vi
AC wall charger ...................................................................................99
Universal travel charger .....................................................................99
Car power adapter/vehicle charger .....................................................99
Data cables .........................................................................................100
Hands-free operation .........................................................................100
Troubleshooting ....................................................................................101
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vii
Cautions and Warnings
Warning
Only use the batteries, antennas, and chargers provided by
SPOT or Globalstar. The use of any other type may be dangerous.
Warning
Allow only authorized personnel to service the phone and its
accessories. Unauthorized service can invalidate the warranty.
Caution
Any modification to this product is prohibited and will void your
warranty. The opening of the unit and use of the components for
purposes not otherwise authorized by this document, including
any use in airplanes or any other Aviation application, is
prohibited and will void your warranty.
Caution
Avoid exposing the phone and accessories to rain or other
liquids. If the phone gets wet, turn the power off immediately
and remove the battery pack. See Battery Care and Maintenance,
page 85, for more information.
Note
When using the SPOT Global Phone near a television or radio,
the phone can cause interference. Regulatory agencies in your
area, such as the United States Federal Communications
Commission (FCC) or Canadian Industry Canada (IC),
can require you to stop using the phone if such interference
cannot be eliminated. If you need assistance, contact your service
provider.
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viii
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1
Getting Started
Congratulations on purchasing your SPOT Global Phone.
Your phone comes with the following:
Phone
Battery
Charger
Quick Reference Guide
It is very important that you read this section because your SPOT
satellite phone is unique.
This section provides information on the following basic concepts.
Understanding this guide
Preparing to make calls
Making voice calls
Making data calls
Receiving calls
Ending calls
Displaying your phonenumber
Solving problems
Contacting customer service
For more detailed information on usage, refer to the other sections in this
guide. If you need further assistance, see Solving problems, page 6.
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Getting Started
2
Understanding this guide
These conventions or representations are used in this guide:
Preparing to make calls
Charge and properly install the battery. For more information, refer to
Battery Care and Maintenance, page 85.
Rotate and extend the antenna located on the back of the phone (see
Phonefeatures and keypad, page 8).
Type of Action Example Action
Key Presses Press . Press key briefly.
Press and hold
.
Press key for more than one
second.
Using SMART
KEY™ options Press menu.Press the SMART KEY*
under the appropriate option
on the screen.
Scrolling Scroll to select
“yes” or “no.”
Press either of the volume
buttons (on the side of the
phone) or the and
keys.
or
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*SMART KEY™ is a trademark
of QUALCOMM Incorporated.

Getting Started
3
Move the antenna to its optimal position (pointing straight up to the
sky) until it sets into one of three positions. Ensure the antenna is fully
extended.You cannot make or receive a call with the antenna stored.
The following shows correct and incorrect antenna positions:
The phone does not operate inside a building, nor does it operate in a
vehicle, unless you are using the Globalstar Installation Kit (works
with SPOT Global Phone.
To prevent dropped calls, use the phone outdoors where you can see the
whole sky and have direct line of sight access to the satellite. If a call is
dropped, a “fade alert” sounds (to verify that this feature is turned on,
see Fade, page 71).
For best performance, move away from tall obstacles such as buildings
or trees.
IncorrectCorrect
Right Left Side
Correct
Incorrect
Incorrect
Incorrect
without kit
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NOTE: Full Antenna Extension
X
X
X

Getting Started
4
Making voice calls
1. Rotate and extend the antenna (see Preparing to make calls, page 2).
2. Press and hold to turn your phone on.
Note
The roaming indicator ( ) usually displays immediately if the
network roams to find a service provider.
3. Enter the phone number that you want to call (see Entering numbers,
page 15). To dial international calls, see International dialing, page 17.
Note
When using the keypad or viewing the screen, keep the antenna
pointing up to maintain service.
4. Press .
A message displays if the phone is locked, the phone number is
restricted, or there is another problem.
Making Data Calls
SPOT offers a packet data service so you can make data calls.
The SPOT Global Phone data cable is required to connect your computer
to the phone. Depending on the computer or other device, additional
cables or an adapter may be required.
With the SPOT Global Phone data cable installed, your computer
can be used to send and receive email, use Telnet or FTP, or browse
the Internet.
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Getting Started
5
Note
Position the phone on its side for better stability.
Receiving calls
To receive a call
1. Turn the phone on.
2. Rotate and extend the antenna to find service.
Note
To answer calls, the antenna must be extended and rotated
to vertical, in a location with a view of the whole sky.
3. When you receive a call, the phone rings, the indicator light flashes,
and the “Incoming Call” message flashes on the screen until the call is
answered.
4. To answer a call, do oneof the following:
Press .
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Fully Extend
Antenna

Getting Started
6
From standby mode, press any key except . The Any-Key
Answer feature must be set to “on” (see Any-Key Answer, page 74).
5. If you miss a call, a message is displayed. To display the call history list
for details about the missed call, press view.
6. Press ok to return to standby mode.
Ending calls
To end calls, press . The total duration of the call is displayed. (For
details of all calls, see Viewing call history details, page 35.)
Displaying your phone number
To display the phone number:
Press menu.
Press for My Number. (See My Number, page 84.)
Note
The currently registered phone number briefly displays when the
phone is turned on.
Solving problems
If you have problems using your phone, see Troubleshooting, page 101. If
the problems are not resolved, contact SPOT at www.findmespot.com
Contacting customer service
Contact SPOT for customer service.
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7
Phone Basics
This section provides information on the following functions:
■Phone features and keypad
■Display indicators
■Antenna
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Phone Basics
8
Phone features and keypad
1. Light indicator – Flashes when turning the phone on, when receiving
incoming calls, or when receiving text (not available in all markets) or
voice mail messages.
2. Earpiece.
3. Volume buttons:
Adjust ringer volume when not on a call.
Scroll through the menu items if a scroll arrow displays.
Scroll through call history and phone book.
Move the cursor when editing alphabetic characters or digits.
menubook
1
2
3
4
5
6
18
17
7
815
9
10
11
12
13
16
14
19
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GLOBAL
PHONE
powered by satellite

Phone Basics
9
4. SMARTKEYoptions – Select the SMART KEY option on the screen by
pressing the SMARTKEYbutton below it.
5. SMART KEY buttons:
6. Send key – Originate or answer a call. Also used for features such as
call waiting.
7. Punctuation key – Add punctuation or spaces whenentering letters.
8. International dialing or plus (+) key – Make international calls (see
International dialing, page 17).
9. Display indicators – Show phone and battery status (see Display
indicators, page 10).
10. Screen.
11. Clear key:
Delete characters (see Entering numbers, page 15, and Entering
letters and other characters, page 23).
Return to previous screen.
12. End/Power key – Press to end a call, return to the main menu, or turn
the phone on or off.
13. Scroll keys:
Scroll through menu items if a scroll arrow displays on the screen.
Move cursor.
14. Message key – To access messages, press and hold the key. (See
Messages Menu, page 37.)
15. Microphone.
16. Antenna (see Preparing to make calls, page 2).
17. Battery.
18. Battery release latch.
19. Globalstar Installation Kit connector (works with SPOT Global Phone).
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Phone Basics
10
Display indicators
The indicators on the screen show the status of the phone and the battery
charge level at a quick glance.
Symbol Status
Indicates signal strength ranging from a strong signal (four
lines) to an extremely weak signal (one line).
Call in progress.
No service available. If service is unavailable, the phone sounds
a beep when you try to make a call.
Roaming – service is established outside the home area.
Home – service is established inside the home area.
Notification of a text message (not available in all markets).
Notification of a voice mail message.
Battery charge. Ranges from four vertical bars (full charge), to
one bar (minimal charge), to no bars and blinking (no charge).
Ringer volume indicator.
Ringer silenced.
menu book
Globalstar:
Looking for
service.....
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Phone Basics
11
Antenna
Phone performance depends on the strength of the signal it receives. As you
fully extend and rotate the antenna, the signal strength indicator shows the
strength of the signal received in that particular antenna position. You
cannot make a satellite call with the antenna stored.
It is important to use the antenna properly for the best performance. Follow
these guidelines for the antenna:
Never hold the phone by the antenna.
Do not usethe phone if theantenna is damaged, unlessthephone is
being used with the Globalstar Installation Kit (works with SPOT
Global Phone).
For more information on how to use the antennas, see Preparing to make
calls, page 2.
Indicates that encryption is turned on.
Designates the menu option currently selected.
Indicates that you can scroll between screens using the volume
buttons (located on the side of the phone) or the and
keys.
Indicates that either the selected text message is locked or the
keypad is locked.
Indicates that the text message is unlocked.
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Phone Basics
12
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